Yealink T29G User manual

Table of Contents 1. Basic Call Features - with phone controls diagram……….Page 12. Customizing Your Phone…………………………………………………Page 43. Voicemail User Guide……………………………………………………..Page 64. Appendix A: Voicemail Function Flow Chart…..….…………Page 95. About SkyTalk Plus…………………………………………………………Page 10SkyTalk Plus Yealink T29G Quick-Start User GuideDownloaded from www.Manualslib.com manuals search engine

SkyTalk Plus Yealink T29G Quick-Start Guide The purpose of this Quick-Start Guide is to show users how to use the basic call features available on the Yealink T29G Phone. For additional information on Yealink phones, email [email protected] or visit www.yealink.com. Placing a CallUsing the handset: 1. Pick up the handset. 2. Enter the number, and then press the Send soft key. Using the speakerphone: 1. With the handset on-hook, press 2. Enter the number, and then press the Send soft key Using the headset: 1. With the headset connected, press to activate the headset mode. 2. Enter the number, and then press the Send soft key.Basic Call Features1Note: During a call, you can alternate between the headset, hands-free-speaker phone, and handset modes by pressing the Headset key, the Speaker phone key, or by picking up the handset. Headset mode requires a connected headset.Yealink T29G Controlsand Features Layout Return to Contents Cover PageDownloaded from www.Manualslib.com manuals search engine

Answering a CallUsing the handset: Pick up the handset. Using the speakerphone: Press Using the headset: Press Note: You can reject an incoming call by pressing the Reject soft key.2Ending a Call Using the handset:Hang up the handset or press the EndCall soft key. Using the speakerphone:Press or the EndCall soft key.Using the headset:Press the EndCall soft key.Redial• Press to enter the Placed Calls list, press or to select the desired entry, and then press or the Send soft key.• Press twice when the phone is idle to dial out the last dialed number.Call Mute and Un-mute• Press to mute the microphone during a call. • Press again to un-mute the call.Call Hold and ResumeTo place a call on hold:• Press or the Hold soft key during an active call.• To resume the call, do one of the following:• If there is only one call on hold, press or the Resume soft key.• If there is more than one call on hold, press or to select the desired call, and then press or the Resume soft key.Call TransferYou can transfer a call in the following ways: Blind Transfer 1. Press or the Transfer soft key during an active call. The call is placed on hold. 2. Enter the number you want to transfer to. 3. Press or the Transfer soft key. Return to Contents Cover PageDownloaded from www.Manualslib.com manuals search engine

Call Transfer (Continued)Semi-Attended Transfer1. Press or the Transfer soft key during an active call. The call is placed on hold. 2. Enter the number you want to transfer to, and then press .3. Press or the Transfer soft key when you hear the ring-back tone.Attended Transfer1. Press or the Transfer soft key during an active call. The call is placed on hold. 2. Enter the number you want to transfer to, and then press . 3. Press or the Transfer soft key when the second party answers.Call ForwardTo enable call forward:1. Press the Menu soft key when the phone is idle, and then select Features->Call Forward.2. Select the desired forward type:• Always Forward- Incoming calls are forwarded unconditionally.• Busy Forward- Incoming calls are forwarded when the phone is busy.• No Answer Forward- Incoming calls are forwarded if not answered after a period of time.3. Enter the number you want to forward to. For No Answer Forward, press or toselect the desired ring time to wait before forwarding from the After Ring Time field.4. Press the Save soft key to accept the change. Call Conference 1. Press or the Conference soft key during an active call. The call is placed on hold. 2. Enter the number of the second party, and then press the Send soft key.3. Press or the Conference soft key again when the second party answers. All partiesare now joined in the conference.4. Press the Endcall soft key to disconnect all parties.Note: You can split the conference call into two individual calls by pressing the Split soft key. Speed DialTo configure a speed dial key:1. Press the Menu soft key when the phone is idle, and then select Features->DSS Keys.2. Select the desired DSS key, and then press the Enter soft key.3. Select Speed Dial from the Type field, select the desired line from the Account ID field,enter a label in the Label field and then enter the number in the Value field.4. Press the Save soft key to accept the change.To use the speed dial key:Press the speed dial key to dial out the preset number.3Return to Contents Cover PageDownloaded from www.Manualslib.com manuals search engine

Contact DirectoryTo add a contact:1. Press the Directory soft key when the phone is idle, and then select All Contacts.2. Press the Add soft key to add a contact.3. Enter a unique contact name in the Name field and contact numbers in the corresponding fields.4. Press the Save soft key to accept the change.To edit a contact:1. Press the Directory soft key when the phone is idle, and then select All Contacts.2. Press or to select the desired contact, press the Option soft key and then select Detail from the prompt list.3. Edit the contact information.4. Press the Save soft key to accept the change.To delete a contact:1. Press the Directory soft key when the phone is idle, and then select All Contacts.2. Press or to select the desired contact, press the Option soft key and then select Delete from the prompt list.3. Press the OK soft key when the LCD screen prompts “Delete selected item?”. Voice MessageMessage waiting indicator on the idle screen indicates that one or more voice messagesare waiting at the message center. The power indicator LED slowly flashes red and theMESSAGE key LED lights up.To listen to voice messages:1. Press or the Connect soft key.2. Follow the voice prompts to listen to your voice messages. Note: You can add contacts from call history easily. For more information, refer to Call History above.4Customizing Your Phone Call History1. Press the History soft key when the phone is idle, press or to scroll the list.2. Select an entry from the list, you can do the following:• Press the Send soft key to call the entry.• Press the Delete soft key to delete the entry from the list.If you press the Option soft key, you can also do the following:• Select Detail to view detailed information about the entry.• Select Add to Contacts to add the entry to the local directory.• Select Add to Blacklist to add the entry to the blacklist.• Select Delete All to delete all entries from the list. Return to Contents Cover PageDownloaded from www.Manualslib.com manuals search engine

Volume AdjustmentPress during a call to adjust the receiver volume of the handset/speakerphone/headsetPress when the phone is idle or ringing to adjust the ringer volume.Ring Tones1. Press the Menu soft key when the phone is idle, and then select Basic->Sound->Ring Tones.2. Press or to select Common or the desired account and then press the Enter soft key.3. Press or to select the desired ring tone.4. Press the Save soft key to accept the change.LCD Screen5This is the same phone controls diagram as on page 1.It is repeated here for your convenience.Yealink T29G Controls and Features Layout Return to Contents Cover PageDownloaded from www.Manualslib.com manuals search engine

6 Voicemail Users Guide Overview - this guide is intended to help customers navigate the SkyTalk Plus voicemail system. As you work with the system, you will notice that it is adaptive in the sense that it will adjust options as necessary to allow users to manage the system. For example, if you recently deleted a message the menu will adjust to allow you to undelete the message. These adaptation options are especially evident under Option 1 - Listening to and Managing New Messages, below. Therefore, as you navigate the guide below remember that some options may be slightly different depending upon recent actions you have taken within the system. If at any time you want to leave the voicemail system, press the # key. Flowchart Note: Appendix A of this document contains a one-page flow chart showing the typical voicemail options. If you have experience with the voicemail system please refer to Appendix A (page 4) for a quick graphic representation of voicemail navigation options. Note: Because the system adapts to decisions you make, the best way to become familiar with the voicemail system is to enter and try all the options. You should also practice logging into the voicemail from within the network and remotely, from an outside line or mobile device Logging into the VoiceMail SystemHow to check your voicemail from a SkyTalk Plus phone within the network.Press the Messages Button on your phone, or dial *(star) - your extension and the pound (#) sign. Your default password is normally your extension. You can change the password by accessing the Mailbox Option, option 5 - see mailbox options below. If your default extension password does not work please check with your system administrator to determine your default password. Checking Voicemail Remotely - Outside the Corporate Network1.Call your main corporate number. 2.As soon as you reach the auto attendant press the # key. If the # key does not work please check with your network administrator for the voicemail access key. 3.When you hear the prompt enter your password - which will normally be your extension. 4.The voicemail options will then be the same as when you access your voicemail directly from inside the network. Note: When you have an existing message(s) in your voicemail a red alert light will flash onthe phone. When you enter your voicemail the system will alert you to the number of new messages waiting. SkyTalk Plus Voicemail User GuideReturn to Contents Cover PageDownloaded from www.Manualslib.com manuals search engine

7 Voicemail Main Menu Options - There are four main options within the voicemail system (1,2,3,0). Use Option 1 if you want to listen to your new messages. Option 2 allows you to change storage folders, where you archive past messages. Option 3 is advanced options - which adapts based upon previous decisions you have made. It is available as a main option choice and also available under option 1 - checking messages. Option 0 is for managing your mailbox messages. This is where you will record items like your out-of-office messages, your name, or your busy message.Option 1 - Listening to and Managing New MessagesPress 1 for new messages - Remember you will only use this option if you have new messages. Once you select new messages the system will announce the time the message was left and allow you to listen to the message. It will then also allow you to select:•Press 3 - for advanced options - if you select advanced options you will access the options listed below. If you don’t select advanced options, you will jump to the “Press 5” option below.oPress 1 - Send a reply.oPress 3 - Hear envelope (date/time, phone number of caller).oPress 5 - Leave message for another user.oPress * - Return to main menu.•Press 5 - repeat this message.•Press 7 - delete/undelete this message - if you deleted this message during his voicemail session the system will allow you to undelete it.•Press 8 - forward the message to another user.•Press 9 - Save the message to a folder.oPress 0 - NewoPress 1 - OldoPress 2 - WorkoPress 3 - FamilyoPress 4 – FriendsoAfter you save the message the menu will return to “Press 3 for advanced options.”Option 2 - Changing Message Folders and Retrieving Saved MessagesPress 2 to change folders - There are 5 default folders in the system in which you can save messages. This allows you to store messages into logical folders:•Press 0 - New Messages•Press 1 - Old Messages•Press 2 - Work Messages•Press 3 - Family Messages•Press 4 - Friends Messages•Press * to return to main menu Return to Contents Cover PageDownloaded from www.Manualslib.com manuals search engine

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SkyTalk Plus Feature Code List (continued) Option 3 - Advanced OptionsPress 3 for Advanced Options - advanced options change depending upon your position within the voicemail system. For example, if you are listening to a new message the advanced options will allow you to further manipulate the message.•Press 5 - to leave a message for another user•Press * to return to the main menu Option 0 - Mailbox Management (Outgoing messages, password, etc.)Press 0 for mailbox management options•Press 1 - Record your unavailable message - This message will let people know you are unavailable and is typically the message you will use in the system. •Press 2 - Record your busy message•Press 3 - Record your name•Press 4 - Record or manage your temporary message - record and then press # key - if you set a temporary greeting it will override your unavailable message. After you have set a temporary message the system will allow you to delete, or change it by returning to this option.•Press 5 - To change your password•Press * - Return to the main menu Additional Voicemail Notes:Note: Pressing # - within a submenu, while you are navigating the submenu, will take you back to the top of that menu. Once the menu options complete, pressing the # key will exit the system.Note: If you press * for help the system will simply repeat the previous set of optionsNote: Some options like default password and default folders are defined by the local network administrator. If you encounter options within this guide that are slightly different than your local network, please contact your network administrator. Return to Contents Cover PageDownloaded from www.Manualslib.com manuals search engine

Appendix A - Voicemail Function Flow ChartAdvancedOptions?5. Repeat Msg.7. Delete Msg.8. Forward Msg.9. Save Msg. To Check Msg.# To Exit* 5 - Leave Message for User Return to Main Menu*2 - Change Folders 3 - Advanced Options0 - Manage Greetings,passwords, etc. EnterVoicemail Return toMain MenuExit Voicemail1 CheckMessages?NOYESYESNO1 - Record your unavailable greeting2 - Record your busy greeting3 - Record your name4 - Record or manage your temporary msg. 5 - To change your password - Return to the main menu *0 - New Messages1 - Old Messages2 - Work Messages3 - Family Messages4 - Friends Messages 5 - To change your password - Return to the main menu *1. Send Reply3. Hear Envelope5. Leave Message for User Return to Main Menu*9Return to Contents Cover PageDownloaded from www.Manualslib.com manuals search engine

About SkyTalk Plus10SkyTalk Plus is a dynamic solutions company whose sole purpose is to provide affordable, secure, best of breed, cloud-based telephony services, including Hosted PBX, and SIP Trunks, to small-to-medium size businesses. SkyTalk Plus sells exclusively through an authorized team of more than 200 Partner organizations throughout the United States. All of our Partner’s are skilled telecom professionals, with decades of experience helping regional customers design, install, and maintain custom communication systems. Partner experience, and customer commitment, coupled with the power, flexibility, and ease of use of our product, allows you to focus on your core business knowing that your communication solution is “always on-line.” SkyTalk Plus is reknowned for providing customers with superior and professional support which includes real-time, toll-free technicians during business hours and 24 x 7 after-hours emergency responses with performance guarantees. Customers also have unlimited access to a powerfully intuitive web portal, which allows them to manage and configure their accounts dynamically in real-time. Join the thousands of satisfied customers who depend on SkyTalk Plus for affordable, reliable, and flexible communications services. Businesses that rely on their communications system for strategic and mission critical performance rely on SkyTalk Plus. Return to Contents Cover PageSkyTalk Plus is a certified reseller of Yealink Telephony products. This guide is offered as a reference only. For additional information on Yealink products and services, visit www.yealink.com.Downloaded from www.Manualslib.com manuals search engine