Yealink T53W User manual

Yealink T53W
User Guide
Table of Contents
Dialing .............................................................................................................2
Dial phone number or extension.........................................................2
Your Phone Calling Features.....................................................................2
Basics..........................................................................................................2
Change Views ......................................................................................2
End Calls................................................................................................2
Hold Calls ..............................................................................................2
Transfer Calls........................................................................................2
Transfer Call Direct to Voicemail .....................................................2
Conference Calls................................................................................. 3
Forward Calls........................................................................................ 3
Intercom.................................................................................................3
Do Not Disturb ..................................................................................... 3
Menu....................................................................................................... 3
Redial...................................................................................................... 3
Park and Unpark Calls (If Enabled) ................................................. 4
Broadcast Paging and Intercom Features......................................... 4
Broadcast Paging ................................................................................4
Intercom.................................................................................................4
Viewing Recent Calls.............................................................................. 4
View Recent Calls List........................................................................ 4
Directory..................................................................................................... 4
View Organization Directory ............................................................4
Busy Lamp Field (BLF) ............................................................................4
View Phone Status..............................................................................4
Speed Dial............................................................................................. 4
Intercept Call Ringing to BLF............................................................4
Transfer Call to BLF.............................................................................4
Speed Dial Keys...................................................................................5
Line Appearances ...............................................................................5
Contact Center Call Queues.................................................................5
Log In to a Call Queue .......................................................................5
Log Out of a Call Queue....................................................................5
Change Your Agent State to Unavailable While Logged In......5
After Ending a Call ..............................................................................5
Hoteling......................................................................................................5
Log In to an Open Desk Phone .......................................................5
Log Out of an Open Desk Phone ...................................................5
Additional Phone Features....................................................................6
Muting the Microphone......................................................................6
Change Volume ...................................................................................6
Change Ringtone ................................................................................6
Access Voice Messages....................................................................6
Call Forwarding ........................................................................................6
Activate Call Forwarding ...................................................................6
Deactivate Call Forwarding ..............................................................6
Call Waiting................................................................................................ 7
Activate Call Waiting for All Calls .................................................... 7
Deactivate Call Waiting for All Calls ............................................... 7
Cancel Call Waiting for a Single Call .............................................. 7
Speed Dial 8 (1-digit codes)................................................................... 7
Set Up/Update Speed Dial 8 (1-Digit Codes)................................ 7
Place Call Using Speed Dial 8 ......................................................... 7
Speed Dial 100 (If Enabled) ................................................................... 7
Set Up/Update Speed Dial 100 (2-Digit Codes) .......................... 7
Place Call Using Speed Dial 100 ..................................................... 7
Initial Voicemail Set Up...........................................................................8
Access Voicemail and Voice Portal.....................................................8
From Your Own Phone.......................................................................8
From Another Phone Within Your Group.......................................8
From a Phone Outside of Your Group............................................8
Voice Messaging Main Menu....................................................................9
“Play Message” options .........................................................................9
Voice Portal Main Menu .............................................................................9
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Yealink T53W
User Guide
Dialing
Dial phone number or extension
Lift your handset and dial the phone number, (OR, with
handset on-hook, dial number and press Call ). For:
• Local and Long distance – dial the 10-digit phone
number (area code + local number)
• International – dial 011 + country code + city code +
number
• Internal extension – dial the extension
NOTE:
• Be sure to use a surge protector with your phone.
Your Phone Calling
Features
Basics
Change Views
• To answer a ringing call, pick up the handset or press the
Answer softkey to put call on speakerphone
• To answer a second call while on an active call, simply
press the blinking line key. The rst call will automatically
be placed on hold. Toggle back and forth between
multiple calls by pressing the corresponding line key.
End Calls
• Press to end an active call, replace the handset, or
press . Or, press ... > End Call
• For multiple calls, press ... > End Call to hang up active
call and then press corresponding line key to resume
held call
Hold Calls
• While on an active call, press the ... > Hold key and the
call will be held. Press .. > Resume to resume the call
NOTE:
• You can also press the blinking line key to resume the
call.
Transfer Calls
Attended Transfer
1. Press Transfer, then dial the other party and press Call.
Active call is held
2. When you hear the ring back sound, or after you talk
with the other party, press Transfer again
Blind Transfer
1. Press Transfer, dial the other party and then press
B Transfer
Transfer Call Direct to Voicemail
1. During an active call, press VM Transfer line key
2. Enter the extension number and press OK
1. Phone screen
2. Power LED Indicator
3. Line Keys
4. Soft Keys
5. Keypad Keys
6. Mute Key
Headset Key
Message Key
Redial Key
7. Speakerphone Key
8. Volume Key
9. Navigation Keys
OK Key
Cancel Key
10. Speaker
11. Reversible Tab
12. Hookswitch
13
NO. Item Description
1Phone Screen Shows a screen with backlight that enables you to view menus and data.
2Power LED Indicator Indicates call status, message status and phone’s system status.
3Line Keys Access your phone lines and features.
4Soft Keys Access the function displayed on the screen above the soft keys. The soft keys change
depending on what you are doing at the time.
5Keypad Keys Allow you to enter numbers, letters, and special characters. If a menu item has an index
number, you can use the keypad keys to select the item.
6
HEADSET Key Toggles the headset mode on or o.
The LED indicator glows green when the headset mode is activated.
MUTE Key Toggles the microphone on or o.
The LED indicator glows green when the mute feature is activated.
MESSAGE Key Accesses your voice messages.
HOLD Key Places a call on hold or resumes a held call.
REDIAL Key Redials a previously dialed number.
TRANSFER Key Transfers a call.
7Speakerphone Key Toggles the speakerphone (hands- free) mode or not.
The LED indicator glows green when the speakerphone is activated.
12
7
6
5
4
3
2
1
11
10
9
8

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Call Forwarding Busy
1. Press Menu >Call Control > Call Forward > select Busy
Forward
2. Select options for enabled, navigate down and enter the
forward to number. Modify number as required and then
press Save. Lift handset to clear screen.
Intercom
• To connect directly to the speakerphone of a co-worker,
press Intercom, dial the extension followed by #(or
press Call)
NOTE:
• If you are receiving an intercom call, the phone
beeps, then the caller automatically connects to your
speakerphone
Do Not Disturb
• To disable ringing, press DND. The LCD display will show
a DND icon and any incoming calls will be directed to
voicemail
• Press DND again to re-enable ringing
Menu
• The Menu softkey provides access to multiple options.
Use the navigation keys to highlight desired option and
press Enter softkey or OK
Redial
• To redial the last call placed, press Redial Key > Call, or
press the Redial Key twice.
NOTE:
• You can also use the down navigation key to select a
number from a list to redial.
Conference Calls
Conduct Conference Calls
1. Make call to or receive call from other party
2. Press Conference softkey
3. Dial the third party and press Call (or #)
4. Wait for third party to answer then press Conference
5. Press Split to remove a party from the conference
Forward Calls
NOTE:
• Please see Quick Dial section of this guide for additional
Call Forwarding options and methods.
To enable call forwarding always (rst time setup)
1. Press Forward, then enter the forwarding number or
extension
2. Press the up navigation arrow to select the Always
Forward option
3. Press Switch to enable forwarding
4. Press Save
NOTE:
• The next time you press forward it will automatically
forward to the last number specied.
To modify an existing forwarding number, press Menu > Call
Control > Call Forward > Always Forward. Press down arrow
to select the forwarded number. Modify number as required
and then press Save. Lift handset to clear screen.
Disable Call Forwarding Always
1. Press Forward
Call Forwarding No Answer
1. Press Menu > Call Control > Call Forward > select No
Answer Forward
2. Select options to enable, enter number and specify
number of rings. Modify number as required and then
press Save. Lift handset to clear screen.

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User Guide
Viewing Recent Calls
View Recent Calls List
1. Press the down navigation arrow
2. Scroll down/up to view all calls
3. Then press right arrow for multiple options to view
respective missed, placed and received call lists
4. Press Call to dial the highlighted call
Directory
View Organization Directory
1. Press the up navigation arrow (All Contacts option will
be highlighted)
2. Press OK navigation button or Enter to view contacts
3. Scroll down/up to view contact list and highlight desired
contact
4. Press Call > Call to dial the contact
Busy Lamp Field (BLF)
Monitored Lines (BLF Keys) are part of an optional add-on,
and are managed by your phone system administrator. Up to
17 BLFs can be congured on phone display (pages 1, 2 & 3).
View Phone Status
1. Press the 8th line key near lower right of graphical
display
2. This will show up to two pages of other users/phones
3. Green indicates other person’s phone is idle. Red
indicates other person is on a call
Speed Dial
1. Simply press the BLF to place a call to that phone
Intercept Call Ringing to BLF
1. While BLF is blinking on an incoming call, simply press
BLF key to intercept or pickup that call
Transfer Call to BLF
1. While on an active call, press Transfer
2. Press 8th line key to search for BLF
3. Press desired BLF and call will be transferred
Park and Unpark Calls (If Enabled)
Parking is a way to place a call on public hold so that others
can unpark and answer the call from any phone.
Park an Active Call
1. Press GPark
2. Listen to the message which identies the extension the
call is parked to
3. Notify the intended recipient(s) that a call is parked at
specied extension. This can be done via intercom or
broadcast paging
NOTE:
• If congured, simply press an available park line key
(near upper right of phone) to park an active call
Unpark a Call
1. Recipient presses corresponding blinking Unpark line
key and parked call is retrieved
NOTE:
• Another option is to press the Cancel Key (X) below the
navigation buttons and then enter the parked extension.
Broadcast Paging and
Intercom Features
Broadcast Paging
• To page all phones on your local network (LAN), press
the Paging line key and begin talking. All phones
that are not on active calls will be alerted of the page
with an audible beep and then receive the page via
speakerphone.
Intercom
• To connect directly to the speakerphone of one
co-worker, press Intercom, dial the extension followed
by #(or press Call)
NOTE:
• If you are receiving an intercom call, the phone
beeps, then the caller automatically connects to your
speakerphone.

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User Guide
Speed Dial Keys
Any unused line keys can be setup as speed dials.
Create Speed Dial (or Remove)
1. Press the 8th line key near lower right of graphical
display and then locate an unused line key
2. Press and hold the unused line key
3. Change the Type to Speed Dial by pressing the right
navigation arrow
4. Select the Value eld, enter desired phone number and
then press Save
5. The newly created speed dial will display the number.
Add a Label to display a name instead of number
6. Change Type to N/A to remove the speed dial
Use Speed Dial Key
1. Locate desired speed dial key and press it. This will
place an outbound call to the specied number
Line Appearances
• Line Appearance Keys (2 standard) can independently
handle live calls. With this optional add-on, additional
appearance keys can be congured or shared lines from
other phones added. These are managed by your phone
system administrator.
Contact Center Call Queues
(If Enabled)
Log In to a Call Queue
1. Press the Login softkey. When you are signed into a call
queue and state is set to available, a green checkmark
will be displayed next to your line. Incoming calls to
Contact Center will ring agent’s phone.
Log Out of a Call Queue
1. Press the Logout softkey. After logging out, a blue arrow
will be displayed next to your line
Change Your Agent State to Unavailable While
Logged In
1. Press the Unavail softkey and enter the unavailable
code
2. Press the OK button
3. A red X will appear next to your lines and an
Unavailable status will display on phone screen
4. Contact Center calls will not ring to your phone when
state is set to unavailable or wrap-up
After Ending a Call
1. Your availability state will automatically change to
wrap-up (congurable by supervisor)
2. Press DispCode softkey to enter a disposition code
followed by OK (see supervisor for details)
NOTE:
• Unavailable codes and Disposition codes require a
one-time setup.
Hoteling
(If Enabled)
Hoteling allows users to login to other open desk phones
(aka host phones) using their personal credentials. This
allows a guest to temporarily take over a host phone and
access their own personal voicemail, call history and present
their unique caller ID when making outbound calls. Additional
phone conguration/setup is required. Contact your system
administrator for more information.
Log In to an Open Desk Phone
1. Press the Hoteling line key
2. Press the 2aB or abc softkey until 123 is displayed. This
changes the keypad to a numeric entry and will allow
you to enter numbers for both User ID and Password.
3. For your User ID, enter your 10-digit phone number
4. Press down arrow to navigate to next row
5. For your password, enter your 6-digit numeric voicemail
passcode
6. Press the Login soft key
7. Your personal extension now appears on the open host
phone and it is ready for use.
Log Out of an Open Desk Phone
1. Press the GuestOut softkey
2. Press OK softkey to conrm logout
NOTE:
• If you forget to log out, the system is typically set up to
automatically log out guests after a 12-hour period.

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User Guide
Additional Phone Features
Muting the Microphone
• During a call, press to mute your audio
• To disable Mute, press again
Change Volume
• To change call volume, press during a call
• To change the ringer volume, press when the
phone is idle or ringing
Change Ringtone
Change the Incoming Call Ringtone
1. Press Menu softkey
2. Navigate to Settings > Basic Settings
3. Navigate to Sound
4. Select Ring Tones
5. Select Common and press OK
6. Highlighted ringtone will automatically play
7. Navigate up/down to select the desired ringtone
8. Press OK
Access Voice Messages
1. Press the voicemail button followed by Connect
2. Follow prompts to play messages, record greetings, etc.
(See Voice Messaging section for more options)
Quick Dial Calling
Features
Call Forwarding
Forward all incoming calls to another number or voicemail,
forward calls only when your line is busy, or when calls go
unanswered. As part of your business continuity plan, have
Call Forwarding Not Reachable feature set to automatically
forward all calls if something prevents calls from completing,
(e.g. power failure or loss of Internet connectivity).
Activate Call Forwarding
1. Lift handset. Press the *code (noted below)
2. Enter phone number to which calls will be forwarded, or
forward to Voicemail
3. Press #and replace handset to activate service
Deactivate Call Forwarding
1. Lift handset. Press the *or #code (below)
2. Replace handset to deactivate service
NOTE:
• Call forwarding options marked with *require call
waiting to be disabled to function properly.
Important Note About 911:
Because VoIP (Voice over Internet Protocol) service
works differently than traditional phone service, VoIP
E911 service may also work differently. To understand
limitations and to be prepared should you need to make
a 911 call from your IP phone, please read the TelNet
E911 Emergency Service Advisory Notication at:
VoIP 911 Alert
Emergency 911 service on this device may be limited or
unavailable and DOES NOT function during a power or
broadband outage.
Click to visit www.telnetww.com/911info
www.telnetww.com/TelNet911Advisory.pdf

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User Guide
Call Waiting
Be notied of other calls coming in while you are on the line.
Activate Call Waiting for All Calls
1. Lift handset. Press *43, and then press #
2. The Call Waiting service is turned on for all calls
Deactivate Call Waiting for All Calls
1. Lift handset. Press #43, and then press #
2. The Call Waiting service is turned off for all calls
Cancel Call Waiting for a Single Call
1. Lift handset. Press *70, and then press #
2. The Call Waiting service is turned off so that you can
make an uninterrupted phone call. The Call Waiting
service will be back on for the next phone call
Speed Dial 8 (1-digit codes)
Set up and update 1-digit speed dial codes for frequently
dialed numbers
Set Up/Update Speed Dial 8 (1-Digit Codes)
1. Dial *74, and listen for tone
2. Enter the 1-digit code plus the 10-digit phone number
you would like assigned followed by #. (Recorded
message conrms code was programmed)
Place Call Using Speed Dial 8
1. Press the 1-digit speed dial code, then press Call
Speed Dial 100 (If Enabled)
Set up and update 2-digit speed dial codes for frequently
dialed numbers.
Set Up/Update Speed Dial 100 (2-Digit Codes)
1. Dial *75, press #and listen for tone
2. Enter the 2-digit code plus the 10-digit phone number
you would like assigned followed by #. (Recorded
message conrms code was programmed)
Place Call Using Speed Dial 100
1. Press #plus the 2-digit speed dial code, then press Call

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User Guide
Accessing Voicemail and
Your Voice Portal
Access your voicemail and personal voice portal using your
own phone:
• Press followed by Connect
• Or dial *86 and Call from your phone
Your administrator provides you with the phone number/
extension for the group Voice Portal (referred to as the Voice
Portal general access number/extension)
Initial Voicemail Set Up
1. First time logging in, press & Connect and then:
2. Enter a new passcode at the prompt, followed by #
3. Re-enter your passcode at the prompt followed by #
4. Record your name at the prompt and press #. Your
Voicemail is setup and ready for use.
NOTE:
• Your voicemail passcode must be 6 digits in length
and cannot be your phone number. Do not use weak
passcodes (e.g., not sequential or repeating digits).
Access Voicemail and Voice
Portal
From Your Own Phone
1. First time logging in, press & Connect
2. Enter your passcode followed by #. (Skip step if auto
login is enabled)
3. Follow prompts of the Voice Messaging Main Menu
From Another Phone Within Your Group
1. Dial your phone number or extension
2. Press *while greeting plays to reach the login prompt
3. Enter your passcode followed by #to reach Voice
Messaging main menu
4. At the Voice Messaging menu, make selection, (or press
*to reach the Voice Portal main menu)
From a Phone Outside of Your Group
1. Dial the Voice Portal general access phone number/
extension
2. Enter your mailbox number (typically your phone
number)
3. Enter your passcode followed by #
4. Follow prompts of the Voice Portal Main Menu

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User Guide
Voice Messaging Main Menu
1Listen to Messages
2Busy Greeting Menu
3No Answer Greeting Menu
4Extended Away Greeting Menu
5Compose Message Menu
7Delete All Messages
8Message Deposit Settings Menu
✱Voice Portal Main Menu
#Repeat Menu
Voice Portal Main Menu
1Access Voice Mailbox
3Greetings Menu – Record Name
4Change Hoteling
5Change Passcode
6Exit
#Repeat
“Play Message” options
While listening to message Between messages
1Skip Back #Save
2Pause/Resume 7Delete
3Skip Forward 2Repeat
4Jump to Beginning 5Envelope Info
6Jump to End 6Play Next Message
Any time 8Callback Caller
✱Return to Previous Menu 9Additional Options
1Reply to Message
2Forward Message
✱Return to Previous Menu
#Repeat