Yealink Yealink SIP-T48G User manual

Yealink T48G
Yealink T48G Phone QRG 1 12/07/17
Feature Overview
The Yealink T46G has a high resolution color screen and is a touch screen phone. These phones integrate with
your Optus Loop application. They are designed to provide business telephony features, such as:
•Call Hold
•Call Transfer
•Conference
•Voicemail
•Speed Dials
•Monitoring
Answering Calls
You can answer a call either using the handset, headset or speakerphone. To answer an incoming call
1. Lift the Handset , or
2. If you are using the Headset
-Ensure the Headset button is pressed
-Press the Answer soft key, or
3. Press the Speaker button
Ending a Call
To end a call, either:
1. Hang up the handset
2. Press the More soft key the End Call soft key
This method also works for all speaker modes

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Yealink T48G Phone QRG 2 12/07/17
Placing a Call
You can place a call in a number of ways:
1. Lift the Handset
-Enter the number, press OK or the Send soft key
2. Using the hands-free speakerphone
-With the handset on hook press Speaker
-Enter the number, press OK or the Send soft key
3. Using the headset
-Press to activate the headset mode
-Enter the number, press OK or the Send soft key
Placing a Call on Hold
To place an active call on hold
1. Press on the phone or tap the Hold soft key while on an active call
(The touch screen indicates that the call is on hold).
To resume a held call:
1. Press on the phone or tap the Resume soft key.
Placing Multiple Calls
It is possible to make multiple calls however, only one active call can be in progress at any time, other calls are
placed on hold.
To make a new call during an active call:
1. Press on the phone or tap the Hold Soft key (to place the original call on hold).
2. Tap the New Call soft key.
3. Enter the desired number using the keypad or on-screen keypad.
4. Tap OK or the Send soft key.
Note: To switch between calls, tap the Held call then tap Resume.
Muting a Call
While on a call it’s possible to place the call on Mute, this prevents the caller from hearing you but you can
still hear the caller. To mute a call:
1. Press during an active call.
2. Press again to un-mute the call.
The mute key illuminates solid red when the call is on mute.

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Yealink T48G Phone QRG 3 12/07/17
Adjusting the Ringer and Volume
1. Press to adjust the ring volume when the phone is idle or adjust the volume when
you are on a call.
Transferring Calls
There are two ways of transferring a call –Blind transfer and Consult transfer.
Blind Transfer allows you to transfer a call directly to another without announcing the call first
1. During a call press the Transfer button on the phone or tap the Transfer soft Key on the
phone screen.
2. Enter the number you want to transfer the call to.
3. Press on the phone or tap the Transfer soft key to complete the transfer.
Consult Transfer allows you to transfer a call to another party user announcing the call first
1. During a call press the Transfer button on the phone or tap the Transfer soft key (this
places the caller on hold).
2. Enter the number you want to transfer the call to.
3. When the party answers, announce the call.
4. Press on the phone or tap the Transfer soft key to complete the transfer.
If the party refuses the call prior to completing the transfer
1. Tap the More soft key then the End Call soft key, then tap Resume to go back to the original
caller
Call Pickup
If you are a member of a Call Pickup Group you can answer a ringing phone by using the Call Pickup Feature
access code from your own phone. If there are a couple of phones in your Call Pick Up group that are ringing,
when you press the *98 you will answer the phone that was ringing first.
1. On your phone, Press * 98 and lift the handset or
2. Tap the Group Pick Up soft key.
Conference Calls
Conference calls allow you to have multiple parties talking on a call To create a conference call:
1. Place a call to the first party.
2. Tap the Conference Soft Key.
(The active call is placed on hold).

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Yealink T48G Phone QRG 4 12/07/17
3. Enter the number of the second party, and then press OK or tap the Send soft key.
4. When the second party answers the call, tap the Conference soft key again to join all parties
in the conference.
Note: 3 way conferencing is the default.
Call Forward
You can configure your phone to forward your calls to another number. There are three types of Call Forward:
Always Forward –Incoming calls are immediately forwarded to the configured number.
No Answer Forward - Incoming calls are forwarded if not answered after a configured number of rings to the
specified number.
Busy Forward –Incoming calls are immediately forwarded to the specified number if the phone is busy.
To activate Call Forward:
1. Tap Menu > Features > Call Forward.
2. Choose from Always Forward, No Answer Forward or Busy Forward
3. Tap the On radio button
4. Enter the required number to which to forward your calls.
5. Tap the Save soft key.
For No Answer Forward option only:
1. Tap the dropdown at the After Ring Time field and select the wait time in seconds.
2. Select Enable to turn the feature on
3. Tap Save soft key to accept the change.
The Call Forward icon is displayed on the LCD screen when Call Forward is active.
Disable Call Forward
1. Press > Features > Call Forward
2. Tap the desired forwarding type
3. Tap the OFF radio button .
4. Tap the Save soft key
Do Not Disturb (DND)
You can use DND to reject incoming calls automatically on your phone. Calls will go directly to your Voicemail
or receive a busy message.
To activate:
1. Tap the DND icon.
(the icon on the status bar indicates that DND is enabled).
2. Tap to turn off Do Not Disturb.

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Yealink T48G Phone QRG 5 12/07/17
Call History
Your phone maintains Call History of Placed calls, Received calls, Missed Calls and Forwarded calls. Each list
can hold up to 100 entries. The following icons represent:
Missed Calls
Received Calls
Placed Calls
Forwarded Calls
To view History:
1. Tap the History icon.
(The touch screen displays all call records).
2. Tap or , to turn pages
3. You can tap Missed, Placed, Received or Forwarded to view entries in each call list.
4. Tap after the desired entry, to see more information like date and time relating to the
call, then you can
5. Tap Send to call back.
6. Tap Add to add the entry to the Directory.
7. Tap Edit to edit the entry.
8. Tap Blacklist to blacklist the entry.
9. Tap Delete to delete the entry,
Directory
Directory is not currently supported on the Yealink phones with Optus Loop.
Voicemail
To Setup Voicemail:
1. Press on your phone or tap Menu >Message.
2. When prompted enter your 4digit Voicemail password.
(This will be emailed to you from Optus).
For first time login
3. Change the password to your four digit password and confirm.
4. Record your name.
5. You can then setup 2 greetings, your No Answer and/or Busy greeting. Follow the prompts to
setup greetings.
6. Press 1to access your mailbox.
7. Press 2to change your Busy greeting, OR.
8. Press 3to change your No Answer greeting.
9. Press 1to record your new Busy or No Answer greeting

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Yealink T48G Phone QRG 6 12/07/17
To listen to Voicemails:
1. When the phone screen displays you have a new voicemail and the power indicator LED slow
flashes red, press the Message button to access voicemail
2. Enter your Voicemail password.
3. Press 1to access your Voicemail box.
4. Press 1to listen to your messages.
5. Press #to save the message; 2to repeat the message; 7to Delete the message.
To access your Voicemail Remotely
1. Dial your phone number, when you hear your mailbox greeting being played, press *.
2. Enter your 4digit Voicemail password.
3. Press 1to access your Voicemail box.
4. Press 1to listen to your messages.
5. Press #to save the message; 2to repeat the message; 7to Delete the message
Speed Dials
To set up your Speed Dials:
1. Tap .
2. Tap Features.
3. Tap DSS Keys
4. Select an available position.
5. In the Type field, tap and choose Speed Dial.
6. In the Account ID field enter the Position.
7. In the Label field enter a name for the Speed Dial (pressing 0 will give you a space).
8. In the Value field enter the phone number or a Feature Access Code (e.g. *98).
9. Tap Save.