Zenitel Vingtor Stentofon AlphaCom User manual

AlphaCom User Guide
IP & Analog Master Stations
A100K10602
MANUAL

Contents
1 Introduction .......................................................................................4
2 Station Models...................................................................................5
2.1 IP Desktop Master Station........................................................5
2.2 CRM-V / OR IP Master Station .................................................5
2.3 VMP-D619/VMP-D619B Analog Desktop Master Station6
2.4 Dual Display IP/Analog Station..............................................6
2.5 TFIE-1/TFIX-1 Turbine IP Station ............................................7
3 Making Intercom Calls....................................................................8
3.1 Starting and Ending a Handsfree Call..................................8
3.2 Using the Handset to Call.........................................................8
3.3 Setting to Private Mode............................................................8
3.4 Calling To and From Noisy Environments ....................... 10
3.5 Adjusting the Sound / Volume Level ................................ 10
3.6 Muting the Microphone ........................................................ 10
3.7 If Someone is Not at his Station.......................................... 11
3.8 Waiting for a Busy Station to Become Free..................... 11
3.9 Re-Dialing ................................................................................... 11
4 Searching for a Person................................................................. 12
4.1 Making a Group Call - Voice Paging .................................. 12
4.2 Recall - Recording before Calling ....................................... 13
4.3 Answering Voice Paging (Meet Me)................................... 13
4.4 Search List - Transferring Calls to Another Destination13
5 Priorities............................................................................................ 14
5.1 Priority Features........................................................................ 14
5.2 Priority Setting for the Station ............................................ 14
6 Absence Messages........................................................................ 15
6.1 Leaving an Absence Message at Your Station ............... 15
6.2 Leaving an Absence Message from a Remote Station 16
6.3 Deleting an Absence Message............................................ 16
7 Voice / Text Messages .................................................................. 17
7.1 Leaving a Call-back Message ............................................... 17
7.2 Answering a Call-Back Message ......................................... 17
7.3 Leaving a Voice / Text Message at a Remote Station... 17
7.4 Playing Back / Deleting Messages...................................... 18
7.5 Playing Back / Deleting Messages from a Remote Station 18
7.6 Voice Help................................................................................... 19
8 Transfer Features............................................................................ 19
8.1 Inquiry Call.................................................................................. 19
8.2 Call Transfer ............................................................................... 19
8.3 Call Forwarding from Own Station.................................... 20
8.4 Follow Me - Forwarding from Remote Station .............. 20
9 Reminder / Wake-Up Call............................................................ 21
10 RE-DIALING ...................................................................................... 21
11 Call Request..................................................................................... 22
12 Radio / Music Programs .............................................................. 23
12.1 Selecting a Program................................................................ 23
12.2 Turning O or Toggling a Program.................................... 23
12.3 Scrolling Through Available Programs............................. 23
12.4 Turning On/O Programs to Other Stations .................. 24
13 Conferencing .................................................................................. 25
13.1 Simplex Conference (Push-To-Talk).................................... 25
13.2 Duplex Conference (Handsfree) ......................................... 25
14 Door Opening................................................................................. 26
15 Telephone Calls .............................................................................. 27
15.1 Making an Internal Telephone Call.................................... 27
15.2 Making an External Telephone Call ................................... 27
15.3 Calling From a Telephone To an Intercom Station ....... 28
15.4 Receiving a Telephone Call at Your Station..................... 28
16 Paging................................................................................................ 29
16.1 Paging With Answer Option................................................. 29
16.2 Paging Without Answer Option.......................................... 30
16.3 Paging Without Calling an Intercom Station.................. 30
16.4 Answering Paging (Meet Me) .............................................. 31
17 Display Information...................................................................... 32
17.1 Information Display................................................................. 32
17.2 Idle Station ................................................................................. 32
17.3 Menu Selection......................................................................... 32
17.4 Conventional Name Search.................................................. 33
17.5 Name Search in Subscriber Directory............................... 34
17.6 Check Station Identity............................................................ 34
18 Programming Direct Access Keys - DAK................................ 35
18.1 Programming DAK Directory Numbers and Functions35
18.2 Deleting DAK Call Numbers and Functions.................... 35
18.3 Direct Access Key Display Information............................. 36
18.4 Editing DAK Text....................................................................... 36
19 LED Indications for CRM-V Station .......................................... 37
19.1 Example of LED Indicator Use.............................................. 37
20 LED Indications for Turbine TFIE & TFIX ................................. 38
21 User Quick Reference................................................................... 39

A100K10602 AlphaCom User Guide 5
4 AlphaCom User Guide A100K10602
1 Introduction
AlphaCom E/XE is a powerful and exible communication exchange/server
designed to provide Critical Communication over IP (CCoIP) and serve a wide
range of applications.
The information in this document pertains to all Vingtor-Stentofon IP/Analog
MasterStations withor withoutdisplay, includingIP/Analog DeskMasterstations,
CRM-V & IP OR Master stations, Industrial Master stations, IP/Analog Dual Display
stations, and Turbine IP stations.
Specialfunctionsthatrequireadditionalequipmentareindicatedinthedocument
where relevant.
)Note that factory default settings for directory numbers and time-out periods are used
in this manual. They may have been changed to meet the specic requirements of
your AlphaCom exchange/server installation. If you are in doubt, please consult the
Vingtor-Stentofon supervisor at your site.
Intercom Stations
Model Product Description Item Number
VMP-D619(B) Analog Desktop Master Station (White/Black) 1007034310 / 1007072090
IP Desktop Master Station with Handset (White/Black) 1008001000 / 1008001100
CRM-V IP Flush Master Station 1008031000
IP OR Operating Room Master Station 1008015000
Dual Display Station (IP/Analog) 1008007000 / 1007007000
TFIE-1 Turbine Extended Industrial IP Intercom 1008122010
TFIX-1 Turbine Extended Ex IP Intercom 1008123010
TFIX-4 Turbine Extended Ex IP Intercom 1008123040
Menu Selection uttonsB
Information isplayD
Loudspeaker Indicator LED &
olume ontrolVC
Cancel/Private
Direct Access Keys
(DAKs)
Dialing eysK
Manual peechS
irection ontrolDC
Handset
Microphone
Menu Selection buttons
Information display
Display illumination control
Loudspeaker
Volume control
Cancel/Private
Direct Access Keys
with LED indication
(DAKs)
Dialing keys
Manual speech
direction control
Microphone
Indicator LED
2 Station Models
2.1 IP Desktop Master Station
2.2 CRM-V / OR IP Master Station

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6 AlphaCom User Guide A100K10602
2.3 VMP-D619/VMP-D619B Analog Desktop Master Station
2.4 Dual Display IP/Analog Station
Loudspeaker
Indicator LED
Direct Access Keys
(DAK)
Information isplayD
Dialing eysK
Cancel
Manual pe chSe
irection ontrolDC
Microphone
Privacy electorS
Handset
Volume ontrolC
Loudspeaker
Indicator LED
Direct Access Keys
(DAK)
DAK nformation isplayID
Information isplayD
Arrow eysK
Menu election eysSK
Dialing eysKCancel
Manual peechS
irection ontrolDC Microphone
Privacy uttonB
2.5 TFIE-1/TFIX-1 Turbine IP Station
+
Fault
LED
Call
LED
Power
LED

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3 Making Intercom Calls
3.1 Starting and Ending a Handsfree Call
To call another station:
●Dial the number of the station
or, if the number has been pre-programmed:
●Press the Direct Access Key (DAK)
TheLEDindicatorlightsuponbothstationswhenthecall
is connected and you will hear a short tone.
To terminate the conversation:
●Press C
The LED indicator light goes out.
3.2 Using the Handset to Call
To call another station:
1. Lift the handset
– You will hear a dial tone.
2. Dial the number of the station.
To terminate the conversation:
●Replace the handset or press C
3.3 Setting to Private Mode
In Private mode, calls do not come through directly but
are indicated by a ringing tone at both stations.
Theprivacyswitchisdierentdependingonwhetheritis
an IP, Analog or Dual Display station.
To set the station to Private mode for IP Master stations:
●Press C and hold for 2 seconds.
– PRIVATEwillbedisplayedbrieyandthePsymbolwill
appear and start to ash.
17/03-2009 10:45
1001 Subscriber Name
Menu Name
PRIVATE
To set the station to Private mode for Analog Master
stations:
●Slide the privacy switch to the left across to
PRIVATE.
To set the station to Private mode for the Dual Display
station:
●Press the P button
– A“muted loudspeaker” icon will be displayed.
To answer a call while in Private mode:
●Press M
or
●Lift the handset
– for stations with handsets
or
●Slide the privacy switch across to the right from
PRIVATE to OPEN.
– for Analog Master stations
within 30 seconds. After 30 seconds, the call attempt is
automatically canceled.
)Your system may be set so that some calls are
always in OPEN or PRIVATE mode regardless of
switch setting. Incoming telephone calls are normally
indicated by a private ringing tone.
To set the station back to open mode:
●Press C and hold for 2 seconds.
– forIPMasterstations(the Psymbolwill disappear)
or
●Slide the privacy switch to the right across to OPEN.
– for Analog Master stations
or
●Press the P button
– for the Dual Display station
P
100002 Called name
100001 Own Name
9 Search
/
P
100002 Called name
100001 Own Name
9 Search
/

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3.4 Calling To and From Noisy Environments
If there is disturbing background noise:
●Press M and hold while you speak.
●Release M while you listen.
You are now in simplex mode.
The volume will increase at the listening end.
To go back to automatic direction switching:
●Tap M briey.
Either party can use the M function.
3.5 Adjusting the Sound / Volume Level
For the IP Desk Master, the volume control is located on
the LED indicator. For the CRM-V and IP/Analog Flush
Master stations, the volume control is located on a
separate button.
●Press the volume control button at the plus or minus
end to adjust the volume up or down.
For the Analog Desk Master stations, the volume control
is located on a slide switch.
●Slide the switch to the left or right to adjust the
volume up or down to the level desired.
FortheDualDisplaystation,thevolumecontrolislocated
on a control knob.
●Turn the volume control knob to adjust the volume
up or down to the level desired.
3.6 Muting the Microphone
To mute the microphone:
●Press 0 and hold during the conversation.
To un-mute the microphone:
●Release 0.
-+
P
3.7 If Someone is Not at his Station
Sometimes,thepersonyou’recallingmaynot bepresent
at his/her station.
In this situation, you have several options:
●Cancel and make a Group Call (or All Call)
●Activate the pre-programmed search list
●Leave a Call Back message
●Leave a predened voice/text message
●Cancel and use the re-dial feature later
●Activate the person’s pocket pager
3.8 Waiting for a Busy Station to Become Free
If a station or a feature that you call is busy, you will hear
a busy tone and your display will show Busy.
You can either:
●Press C to disconnect and try again later.
or
●Wait for up to 30 seconds.
If the station or feature becomes free within 30 seconds,
you will be connected automatically.
ForinformationontheBusyNotifyandBusyOverridefea-
tures, see the PRIORITIES section.
3.9 Re-Dialing
You can program one of the single-touch DAKs on your
stationtore-dialthelastintercomnumberdialedfromthe
station.
For information on how to program DAKs, see the
PROGRAMMING DIRECT ACCESS KEYS section.
The default directory number for the re-dial feature is
9532.
For more information on re-dialing, see the RE-DIALING
section.
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P

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4 Searching for a Person
4.1 Making a Group Call - Voice Paging
YoucansearchforsomebodybymakingaGroupCallfrom
anystationifthisfunctionisnotdisabledintheexchange.
Each group has its own directory number. Default num-
bers are:
Group 1 : 84 (AllCalltoallstationsinthe system)
Groups 2 - 5 : 85 - 88
Groups 6 - 15 : 890 - 899
To make a Group Call:
1. Dial the directory number for the group.
2. Wait for the chime signal.
3. Press M while you are speaking.
The audio goes to all stations in the group.
If you want an answer:
●Wait
If not:
●Press C
The time-out period for answering is one minute by de-
fault.
To repeat your message:
●Press M while you are speaking
To extend the waiting period by another minute:
●Tap M briey
To make an All Call (all stations in the system):
●Dial 84
For programming your group membership, consult the
technical supervisor at your site.
+
4.2 Recall - Recording before Calling
The recall function is available as from AMC software
version 11, and requires an Audio Messaging license.
Default directory numbers for“recall” broadcast:
9084: Recall to group 1 (all)
9085-9088: Recall to groups 2 - 5
To initiate a group call, dial the directory number of the
desired group:
1. Press the M-key to start recording.
2. Release M-key to listen to the message.
3. Press 8 to dispatch the message, or C to cancel.
4.3 Answering Voice Paging (Meet Me)
To answer voice paging:
●Dial 99 at the nearest intercom station within the
answer period (1 minute).
You will be automatically connected to the person who
initiated the call.
4.4 Search List - Transferring Calls to Another Destination
Each station can have a pre-programmed search list
for transferring calls to another destination when the
subscriber is absent. The list can include an ordinary
directory number, a Group Call number, etc.
To search for a person:
●Dial the subscriber number.
When no one answers the call:
●Press 9 to activate the rst step on the search list.
If no one answers your search, you can activate the next
step by pressing 9 once more. If the station you call has
no search list or if you have come to the end of the list,
pressing 9 has no eect.
An Automated Search List can be set up so that the
search list is automatically activated when you get
an absence message, busy tone or after a time-out for
private calling.
For programming your search list, consult the technical
supervisor at your site.

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14 AlphaCom User Guide A100K10602
5 Priorities
5.1 Priority Features
Your station can be assigned one of several priority
features. Please consult your VINGTOR-STENTOFON
supervisor for the assignment of these priority features
to your station.
PRIVATE / Message Override
When the station you call is in Private mode:
●Dial 59 or press Mto break through a private mode
or an absence message (e.g.“Busy at the moment”)
left at the station.
Busy Notify (factory default)
When the station you call is busy:
●Dial 57 or press M to send an attention tone to the
busy station. At the other end, the display shows the
person who is calling.
Busy Override
When the station you call is busy:
●Dial 58 or tap M twice. This cancels the ongoing
conversation and you will be connected.
5.2 Priority Setting for the Station
Your station is set up to have a priority level (one of four
levels).Depending ontheprioritysetting, outgoingcalls
will behave dierently:
●Make outgoing calls in private
●Override private setting
●Override an absence message
●Connect you to a busy station (and disconnect the
ongoing conversation)
6 Absence Messages
This feature requires additional equipment in the ex-
change for voice messages.
)The message numbers are factory default settings and may
have been changed in your installation.
6.1 Leaving an Absence Message at Your Station
You can leave a prerecorded absence message at your
intercomstation.Whoevercallsyourstation willhearthe
message.The messages also allow you to include appro-
priate information on the time, date and phone number.
You can choose from a list of prerecorded messages. See
the list of messages and their numbers in the User Quick
Reference section.
To leave an absence message:
●Enter the message number
+ digits for time/date/phone no. (optional)
or M
If you enter the additional digits, you need not press M.
The message is also accepted after a time-out.
For example, to leave the absence message “At lunch
until 1 pm”(message no. 776) at your station, do the fol-
lowing:
1. Enter 776
– Youwillthenbepromptedforthetimewhichyouenter
in the 24-hour clock notation, e.g. 1300 for 1 pm.
2. Enter the time, e.g. 1300
The message will then be played back and displayed to
you.
If you select the wrong absence message or enter the
wrong time, date or number, press C to cancel the opera-
tion and you can begin again.
The LED light will ash and there will be an intermittent
beep to indicate that there is an absence message.
+ 1300
At lunch until 1 pm

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6.2 Leaving an Absence Message from a Remote Station
If you are at another station and you want to leave an
absence message on your own station:
●Dial your own station no. + 50 + message no. +
digits for time/date/phone no. (optional)
or M
●For example, to leave the absence message “At
lunch until 1 pm” (message no. 776) at your own
station (station no. 2500) from a remote station do
the following:
1. Dial 2500 + 50
2. Enter 776
– Youwillthenbepromptedforthetimewhichyouenter
in the 24-hour clock notation, e.g. 1300 for 1 pm.
3. Enter the time, e.g. 1300
The message“At lunch until 1 pm”will then be registered
at your own station.
6.3 Deleting an Absence Message
To delete an absence message:
●Dial 70
You will hear: “No Messages”.
And your display will show: No Messages
Your absence message is automatically deleted and the
LED indicator will stop to ash.
To delete an absence message from a remote station:
●Dial 73 + own station number
++
At lunch until 1 pm
+ 1300
2500
Own Station
no. 2500
Remote
Station
No messages
7 Voice / Text Messages
This feature requires additional equipment for voice
messages.
)The message numbers are factory default settings and may
have been changed in your installation.
7.1 Leaving a Call-back Message
To leave a call-back message:
●Press 8 while connected to a station.
The voice message “Call me on number xxxx” is
automatically registered at the other station, while the
following text message will be displayed: Call me
back
)If there is no support for voice messages, only the text
message will be displayed.
7.2 Answering a Call-Back Message
The LED indicator and display on your station will indi-
catethat thereis amessage waiting.Thenumber ofmes-
sages is also shown.
●Dial 70 to play back the message.
●Press 8 to set up a conversation with the station that
left the message.
●Press 9 to scroll through call-back messages with-
out deleting them.
7.3 Leaving a Voice / Text Message at a Remote Station
Refer to the list of messages in the User Quick Reference
section.
●Dial the remote station number + 7 + message no.
+ additional digits for time/date/phone no. or M
For example, to leave the message“Call home”at remote
station number 2525, dial:
2525 + 7 + 663 + M
The message “Call home” will then be registered at the
remote station.
Call me on
number xxxx
Call me on number xxxx
+ + +
Call home

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7.4 Playing Back / Deleting Messages
If you have received messages, the LED indicator on
the station will ash and you will hear a beep at regular
intervals.
To indicate that you are present and to play back any
messages:
●Dial 70
If there are any messages, they will be played back for
you.
If there are several voice messages, you have the follow-
ing options:
Press 0 : Delete themessageandplayback thenext one
(if any).
Press 1 : Repeat the message.
Press 7 : Play back the previous message.
Press 8 : Callsenderofmessage(anddeletethemessage).
Press 9 : Play back the next message without deleting the
previous one.
Press C : Disconnect (and keep messages).
7.5 Playing Back / Deleting Messages from a Remote Station
To remotely play back the messages left at your station:
●Dial station number + 51
To remotely delete the messages left at your station:
●Dial station number + 51 + 0
Call home
Call home
Call home
+
+ +
7.6 Voice Help
This feature requires additional equipment.
The intercom station has a built-in system of voice help
messages.
In some situations you will get a voice help message if
you hesitate before carrying out the next step in a func-
tion. The help message stops when you press a key.
If you already know exactly what to do, there is no need
to wait for a help message.
You will also get help information in the display.
8 Transfer Features
8.1 Inquiry Call
When in conversation with a person:
1. Press 2 to park the ongoing conversation.
2. Dial the directory number of the other person or
feature you want to reach.
3. By pressing 2you can switch between the two con-
versations by keeping one parked (Broker function).
4. Press C to disconnect the ongoing conversation.
8.2 Call Transfer
When you have made an Inquiry Call, you can establish a
conversation between the two other parties and discon-
nect yourself.
When in conversation with a person:
●Make an Inquiry Call to another station by pressing 2
+ directory number.
●Press 3 to connect the two stations. Your own sta-
tion is automatically disconnected.
. . . .
HELP