Zhone Hotwire ReachDSL 6350-A4 User manual

6350-A2-ZN12-30 1
Hotwire®ReachDSL®Modem
Model 6350-A4
Installation Instructions
Document Number 6350-A2-ZN12-30
December 2005
Contents
End User License Agreement (Zhone and Affiliates) ............................................................... 2
Trademarks ................................................................................................................................3
Package Checklist ..................................................................................................................... 4
Wiring and Cables You May Need (not supplied) .................................................................... 4
Installing Additional Phone Filters ........................................................................................... 5
Installing the Hotwire 6350 ReachDSL Modem ....................................................................... 6
Optional ReachDSL Modem Wall Placement ........................................................................... 8
Status LEDs ............................................................................................................................... 10
Troubleshooting ......................................................................................................................... 11
Increasing the Number of End-User Systems ........................................................................... 12
Cables and Connectors .............................................................................................................. 12
Technical Specifications for Hotwire 6350 ReachDSL Modem ............................................... 14
Important Safety Instructions .................................................................................................... 15
Compliance ............................................................................................................................... 16
Government Requirements ........................................................................................................ 18
Contacting Global Service and Support .................................................................................... 20
Technical Support ...................................................................................................................... 20
Service Requirements ................................................................................................................ 20

26350-A2-ZN12-30
End User License Agreement (Zhone
and Affiliates)
License. Zhone Technologies, Inc. and/or an affiliate ("Zhone") hereby grants you
("User")—either an individual or a single business entity—the non-exclusive right to install,
access, run, or inter. act with ("Use") one copy of the enclosed software (which may have been,
or may be, provided on media, as part of a hardware platform, through download, or otherwise)
and associated documentation ("Software") on the first computer system on which User installs
the Software ("System") solely for internal business purposes (including, without limitation,
providing products and services to User's customers) and subject to the restrictions below).
Zhone may, in its sole discretion, make available future updates or upgrades to the Software each
of which is also Software subject hereto. Title to and all patent rights, copyrights and other
intellectual property rights in the Software are retained by Zhone and its direct and indirect
suppliers and licensors ("Licensors").
Restrictions. The Software may not be (a) Used on or from any system other than the System; (b)
Used with more than any maximum number of subscribers stated in the documentation
accompanying the Software; (c) Used so as to circumvent any technological measure included
therein or provided by Zhone from time to time to control access to or limit use of the Software;
(d) sublicensed, rented, leased or lent to third parties; (e) imported or exported into any
jurisdiction except in compliance with all applicable laws of the United States and such
jurisdiction; (f) transferred to a third party unless (A) User transfers the original and all surviving
copies to a third party who has agreed in writing to be bound hereby and (B) such third party pays
to Zhone such reasonable additional fee as Zhone may impose from time to time with respect to
such transfer; or (g) made available to third parties as part of any time-sharing or service bureau
arrangement. User shall not have the right to use the Software or any portion thereof for a use
other than that contemplated by its documentation. User will not copy all or any part of the
Software or attempt, or encourage or permit any third party, to modify, adapt, make derivative
works from, reverse engineer, reverse compile, disassemble or decompile the Software or any
portion thereof except and only to the extent that such activity is expressly permitted by law
notwithstanding this limitation. Violation of any of the foregoing shall be deemed a material
breach hereof. User may make a reasonable number of copies solely for archival or disaster
recovery and subject to the restrictions imposed by copyright law, but may not modify or
otherwise copy the Software. User agrees to reproduce product identification, copyright and
other proprietary notices of Zhone and Licensors on all copies. User's rights are only as expressly
stated herein. Zhone may immediately terminate your rights if you violate the provisions hereof.
Limited Warranty. Zhone warrants that the media containing the Software is free from defects in
material and workmanship for ninety (90) days following your purchase of the Software. You
may provide written notice of such defect (addressed to Zhone Technologies, Inc., Attention:
Customer Service, 7001 Oakport Street @ Zhone Way, Oakland, CA 94621) no later than ten
(10) days following expiration of such period and, as your sole and exclusive remedy, Zhone will
provide replacement media. NEITHER ZHONE NOR ITS LICENSORS MAKE ANY OTHER
WARRANTY, EXPRESS, IMPLIED OR STATUTORY. ZHONE AND ITS LICENSORS
Do not install this Software unless you agree to these provisions.
Return the Software promptly for a refund if you do not agree.

6350-A2-ZN12-30 3
DISCLAIM ALL WARRANTIES OF FITNESS FOR PARTICULAR PURPOSE,
MERCHANTABILITY AND NON-INFRINGEMENT. Some states or other jurisdictions do not
allow the exclusion of implied warranties on limitations on how long an implied warranty lasts,
so the above limitations may not apply to you. This warranty gives you specific legal rights, and
you may also have other rights which vary from one state or jurisdiction to another.
Limit of Liability. In case of any claim hereunder or related to the Software, neither Zhone nor its
Licensors shall be liable for direct damages exceeding the price paid by User for the Software or
for special, incidental, consequential or indirect damages, even if advised in advance of the
potential thereof.
U.S. Government Users. The Software is a "commercial item" as defined at 48 C.F.R. 2.101,
consisting of "commercial computer software" and "commercial computer software
documentation" as such terms are used in 48 C.F.R. 12.212. Under 48 C.F.R. 12.212 and 48
C.F.R. 227.7202-1 to 227.7202-4, U.S. Government Users acquire the Software only with the
rights set forth therein.
Third Party Licensors. This Zhone End User License Agreement may be accompanied by
differing or additional provisions applicable to portions of the Software provided by one or more
Licensors ("Licensor Provisions"). User acknowledges and agrees that its Use of such portions of
the Software is subject to the Licensor Provisions.
Trademarks
Hotwire, MVL, and ReachDSL are registered trademarks of Zhone Technologies. All other
products and services mentioned herein are the trademarks, service marks, registered trademarks,
or registered service marks of their respective owners.

46350-A2-ZN12-30
Package Checklist
Verify that your package contains the following:
Wiring and Cables You May Need (not
supplied)
The following standard cables and connectors can be used with this product:
ReachDSL
TSTLINEETHERNET
ALM
PWRTX/RX
Hotwire 6350
ReachDSL®Modem
DSL interface cable with
RJ11 connectors
Power cord with power
transformer
Standard RJ11 (or RJ14)
wall jack for the DSL
cabling
Ethernet 8-pin
straight-through or
cross-over cable

6350-A2-ZN12-30 5
Installing Additional
Phone Filters
A phone filter is recommended to minimize background
noise during a phone conversation on telephones not
connected directly to the Hotwire 6350 ReachDSL Modem.
If additional telephones in your home or business share the
same phone line with the ReachDSL modem, install one
phone filter on each telephone.
There are two Hotwire phone filters available:
zHotwire 6035 Universal Phone Filter is designed for use with a tabletop phone.
zHotwire 6040 Wall Jack Phone Filter is designed for use with a wall phone.
Contact your sales or service representative to order Hotwire phone filters.
LINE
PHONE
geprufte
Sicherheit
R
LR92997
TM
TUY
PRODUCTSERVICE
PhoneFilter
P/N0802-3392-00
Made in China / Fabriquè China
Bel Fuse Inc.1198
ACCESSARY
L.T.E.EQUIPMENT
E100296
PHONELINE
ETHERNET
POWER
01-16998
RJ11
Wall Jack
RJ11
Wall
Jack
Customer
Premises (CP)
ReachDSL
Modem
6035
Phone Filter 6040
Wall Jack
Phone
Filter

66350-A2-ZN12-30
Installing the Hotwire 6350 ReachDSL
Modem
Place the Hotwire 6350 ReachDSL Modem on a flat surface with clearance for the rear
connectors.
Procedure
1UNPLUG TELEPHONE. If a telephone is connected at the
RJ11 wall jack where the ReachDSL modem will be
installed, unplug the telephone line from the wall jack.
2CONNECT A TELEPHONE.
(Optional – go to Step 3 if you are not
connecting a telephone to the modem.)
Plug the existing telephone interface cable that
was unplugged in Step 1 into the jack labeled
PHONE.
3CONNECT DSL LINE. Use the supplied RJ11
6-pin interface cable for the ReachDSL line
connection. Insert one end of the cable into the
jack labeled LINE. Insert the other end of the
cable into the RJ11 wall jack.
RJ11
Wall Jack
PHONELINE
ETHERNET
POWER
PHONE
RJ11
Wall
Jack
PHONE LINE
RJ11
6-pin
Interface
Cable
LINE

6350-A2-ZN12-30 7
4CONNECT TO PC OR ETHERNET HUB. Use an 8-pin Ethernet cable (crossover or
straight-through) for the Ethernet connection. Insert one end of the cable into the jack
labeled ETHERNET.
Connect to one of the following:
—PC. Use an Ethernet crossover cable
and connect the other end to a PC with
an Ethernet Network Interface Card
(NIC) installed.
–or–
—Ethernet Hub. Use an Ethernet crossover
cable and connect the other end to an
Ethernet hub’s Uplink port. (To connect to
a hub’s standard port, use an Ethernet
straight-through cable).
5CONNECT TO POWER. Insert the supplied
power cord’s round end into the jack labeled POWER. Plug the
transformer into an AC outlet.
When the power cord is installed, the ReachDSL modem goes
through a power-on self-test.
The ReachDSL modem hardware installation is now complete.
For More Information
For more information about the Hotwire DSL systems, visit www.zhone.com.
ETHERNET
PC with Ethernet
Network Interface
Card
Ethernet
Crossover
Cable
ETHERNET
POWER
ETHERNET
ETHERNET
POWER
Ethernet
Crossover
Cable
Ethernet
Hub
87654321
POWER
POWER
Transformer

86350-A2-ZN12-30
Optional ReachDSL Modem Wall
Placement
The Hotwire 6350 ReachDSL Modem is designed for tabletop placement. The modem can also
be mounted on a wall. To mount the modem, you will need:
qTwo slotted-head #6 self-threading screws with plastic anchors
qDrill and 3/16" drill bit for the plastic anchors
qScrewdriver
A template with the dimensions for the two screws is provided. See ReachDSL Modem Hardware
Template on page 9.
Procedure
To mount the Hotwire 6350 ReachDSL Modem:
1Use a drill to install the plastic anchors.
2Use a screwdriver to install the screws. Do not install the screws flush with the wall. Leave
enough clearance to hang the modem housing from the screws.
Wall
Fasteners
01-17004
Hotwire
ReachDSL
Modem

6350-A2-ZN12-30 9
ReachDSL Modem Hardware Template
5.10
01-17014
To p
Bottom

10 6350-A2-ZN12-30
Status LEDs
When power is applied, the ReachDSL modem performs self-diagnostics and the PWR LED is
on. The self-diagnostics include a power-on self-test during which all of the LEDs turn on for one
second.
All of the LEDs turn on and off during the power-on self-test. After a successful self-test, the
LEDs should appear as indicated in BOLD in the Condition column below.
LED Condition Status
PWR ON ReachDSL modem has power.
ALM OFF
ON
No active alarms.
An alarm condition exists.
TST OFF
ON
No active tests.
The TST LED is on during the power-on self-test and during a
test initiated by the service provider.
LINE ON
OFF
The DSL link is active and ready to transmit and receive data.
The DSL link has not been established.
TX/RX ON
OFF
Data transmission is in progress on the DSL line.
The modem is not transmitting or receiving data.
ETHERNET ON
OFF
The Ethernet connection to the Ethernet hub or PC is active.
No Ethernet 10BaseT device is detected.
ReachDSL
TST LINE ETHERNET ALMPWR TX/RX
01-17003
Power – green
Alarm – red
Test – yellow
Transmit/Receive – green
Ethernet Link – green
DSL Line – green

6350-A2-ZN12-30 11
Troubleshooting
To improve data transmission throughput and minimize background noise during a telephone
conversation, make sure that:
zThe Hotwire 6350 ReachDSL Modem is always powered on, even when not in use, and
zA Hotwire phone filter is installed on every telephone on the same line as the Hotwire 6350
ReachDSL Modem.
LED Symptom Action
All LEDs are on. If LEDs remain on after ten minutes, the modem is not functional.
Contact the service provider.
ALM LED remains
on.
The power-on self-test may have failed. Unplug the unit and reapply
power. If the alarm LED is still on, contact the service provider.
ALM and TST LEDs
are blinking.
Firmware download may be in progress. If firmware download is not
in progress or the LEDs continue blinking after ten minutes, contact
the service provider.
Ethernet LED is off. Verify that the Ethernet cable is securely installed at both ends, and at
least one PC is connected and powered on.
Verify that the correct straight-through or crossover cable is installed.
Refer to Cables and Connectors on page 12.
LINE LED is off. Verify that the DSL LINE cable is securely installed on both ends. If
the problem continues, contact the service provider.
Verify that the line has dial tone. If there is no dial tone, contact the
service provider.
LINE LED is on and
there is no data
transmission.
The DSL link has been established but there is no data transmission.
Verify the Ethernet connection. If the problem persists, contact the
service provider.
LINE and Ethernet
LEDs are on and
there is no data
transmission.
The DSL and Ethernet links have been established but there is no data
transmission. If the problem continues, contact the service provider.
PWR LED is off. Check that the power cord is securely installed on both ends.
If no LEDs are on, the power supply may be defective. Test the outlet
to verify power. If the problem persists, contact the service provider.
If other LEDs are on, the PWR LED may be burned out. Unplug the
unit and reapply power; watch all LEDs during the power-on self-test
to verify if the PWR LED is functioning.
TST LED is on. A test initiated by the service provider may be active. Wait five
minutes. If the TST LED does not go off, contact the service provider.

12 6350-A2-ZN12-30
Increasing the Number of End-User
Systems
A single end-user system is attached to the Hotwire 6350 ReachDSL Modem by using an
Ethernet crossover cable. To increase the number of end-user systems, connect all the PCs to an
Ethernet hub using a straight-through cable.
The Hotwire ReachDSL port card supports 32 hosts/subnets per DSL port and the Hotwire
ReachDSL Modem supports up to 256 MAC entries.
Cables and Connectors
Standard twisted-pair CAT3 or better cables are recommended.
zThe LINE and PHONE interface connectors
use 6-pin, non-keyed modular plugs. RJ11 or RJ14
6-pin connectors can be used.
Line & Phone Connectors
zThe LINE and PHONE jack pinouts are either filtered or unfiltered for POTS.
Pin # Function
1 Not used
2 Ring 2 (optional)
3 DSL Ring 1
4 DSL Tip 1
5 Tip 2 (optional)
6 Not used
PHONE Jack Pinouts LINE Jack Pinouts
Pin # 3, 4 Filtered for POTS Pin # 3, 4 DSL and POTS
Pin # 2, 5 2nd POTS unfiltered Pin # 2, 5 2nd line pass-through
98-15304a
6-Pin
RJ11 Plugs
Pin #1
Pin #6

6350-A2-ZN12-30 13
zThe Ethernet interface connector uses an 8-pin, non-keyed modular plug.
— To connect the DSL modem to an Ethernet
hub, use the straight-through connection.
8-Pin Straight-through Connection
–or–
— To connect the DSL modem directly to a PC with an Ethernet NIC card, use an
Ethernet crossover cable.
Pin # Function
1 10BaseT TX D+
2 10BaseT TX D–
3 10BaseT RX D+
4 & 5 Not used
6 10BaseT RX D–
7 & 8 Not used 98-16055a
8-Pin
Plug
Ethernet
Cable
Pin #1
Pin #8
10/100BaseT TX D+
10/100BaseT TX D
10/100BaseT RX D+
Not Used
Not Used
10/100BaseT RX D
Not Used
Not Used
1
2
3
5
6
7
8
1
2
3
5
6
7
8
10/100BaseT TX D+
10/100BaseT TX D
10/100BaseT RX D+
Not Used
Not Used
10/100BaseT RX D
Not Used
Not Used
Function Pin # FunctionPin #
8-Pin Ethernet Crossover Cable
99-16518
Pin #1/2 = Orange/White
Twisted Pair
Pin #3/6 = Blue/White
Twisted Pair

14 6350-A2-ZN12-30
Technical Specifications for Hotwire
6350 ReachDSL Modem
Item Specification*
Height x Width x Depth 3.71 cm x 14.54 cm x 11.00 cm (1.46"x 5.72"x 4.33")
Weight 0.20 kg (0.45 lb.)
Power
Class 2 Transformer normal
service input voltage range
Input: 100 VAC (+10%), 50 Hz;
120 VAC (+10%), 60 Hz; or
230 VAC (+10%), 50/60 Hz
Output: 5 VDC nominal, minimum 0.6A (SELV)
Approvals
FCC Part 15
CISPR 22
Other Certifications
Class B digital device
Class B
Refer to equipment’s label for approvals on product
Physical Environment
Operating temperature
Storage temperature
Relative humidity
Shock and vibration
0°C to 40°C (32°F to 104°F)
–30°C to 70°C (–22°F to 158°F)
5% to 95% (noncondensing)
Withstands normal shipping and handling
Heat Dissipation 2.35 watts at 5.0 VDC (nominal input voltage)
Interface Connectors
Line Interface
Ethernet Type II Frame
RJ11 or RJ14 6-pin
10BaseT 8-pin
*Technical Specifications subject to change without notification.

6350-A2-ZN12-30 15
Important Safety Instructions
1Read and follow all warning notices and instructions marked on the product or included in
the manual.
2Slots and openings in the cabinet are provided for ventilation. To ensure reliable operation
of the product and to protect it from overheating, these slots and openings must not be
blocked or covered.
3Do not allow anything to rest on the power cord and do not locate the product where persons
will walk on the power cord.
4Do not attempt to service this product yourself, as opening or removing covers may expose
you to dangerous high voltage points or other risks. Refer all servicing to qualified service
personnel.
5General purpose cables are used with this product for connection to the network. Special
cables, which may be required by the regulatory inspection authority for the installation site,
are the responsibility of the customer. Use a UL Listed, CSA certified, minimum No. 24
AWG line cord for connection to the Digital Subscriber Line (DSL) network.
6When installed in the final configuration, the product must comply with the applicable
Safety Standards and regulatory requirements of the country in which it is installed. If
necessary, consult with the appropriate regulatory agencies and inspection authorities to
ensure compliance.
7A rare phenomenon can create a voltage potential between the earth grounds of two or more
buildings. If products installed in separate buildings are interconnected, the voltage
potential may cause a hazardous condition. Consult a qualified electrical consultant to
determine whether or not this phenomenon exists and, if necessary, implement corrective
action prior to interconnecting the products.
8Input power to this product must be provided by one of the following: (1) a UL Listed/CSA
certified power source with a Class 2 or Limited Power Source (LPS) output for use in
North America, or (2) a certified transformer, with a Safety Extra Low Voltage (SELV)
output having a maximum of 240 VA available, for use in the country of installation.
9In addition, since the equipment is to be used with telecommunications circuits, take the
following precautions:
— Never install telephone wiring during a lightning storm.
— Never install telephone jacks in wet locations unless the jack is specifically designed
for wet locations.
— Never touch uninsulated telephone wires or terminals unless the telephone line has
been disconnected at the network interface.
— Use caution when installing or modifying telephone lines.
— Avoid using a telephone (other than a cordless type) during an electrical storm. There
may be a remote risk of electric shock from lightning.
— Do not use the telephone to report a gas leak in the vicinity of the leak.
!

16 6350-A2-ZN12-30
Compliance
CE Marking
When the product is marked with the CE mark on the equipment label, this demonstrates full
compliance with the following European Directives:
zDirective 73/23/EEC – Council Directive of 19 February 1973 on the harmonization of the
laws of the member states relating to electrical equipment designed for use within states
relating to electrical equipment designed for use within certain voltage limits, as amended
by Directive 93/68/EEC.
zDirective 89/336/EEC – Council Directive of 3 May 1989 on the approximation of the laws
of the member states relating to Electro-Magnetic Compatibility (EMC), as amended by
Directive 93/68/EEC.
CANADA – EMI NOTICE:
!
This Class B digital apparatus meets all requirements of the Canadian
interference-causing equipment regulations.
Cet appareil numérique de la classe B respecte toutes les exigences du règlement sur le
matérial brouilleur du Canada.
Japan – Notices
This is a Class B product based on the standard of the Voluntary Control Council for
Interference from Information Technology Equipment (VCCI). If this is used near a radio
or television receiver in a domestic environment, it may cause radio interference. Install
and use the equipment according to the instruction manual.

6350-A2-ZN12-30 17
Declaration of Conformity
This Declaration of Conformity is made by Paradyne Corporation pursuant to Parts 2 and 15 of
the Federal Communications Commission’s Rules. This compliance information statement
pertains to the following products:
Trade Name:Hotwire
Model Number:6350-A4-200
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause undesired operation.
The name, address, and telephone number of the responsible party is given below:
Zhone Technologies, Inc.
@ Zhone Way
7001 Oakport Street
Oakland, CA 94621
USA
The authority to operate this equipment is conditioned by the requirement that no modifications
will be made to the equipment unless the changes or modifications are expressly approved by
Paradyne Corporation.
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment
off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
zReorient or relocate the receiving antenna.
zIncrease the separation between the equipment and receiver.
zConnect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
zConsult the dealer or an experienced radio/TV technician for help.
Supplier’s Declaration of Conformity
Place of Issue:Paradyne Corporation (now Zhone Technologies, Inc.)
8545 126th Avenue North
Largo, FL 33773-1502
USA
Date of Issue:8/17/2001

18 6350-A2-ZN12-30
Paradyne Corporation, located at the above address, hereby certifies that the Hotwire®
ReachDSL®Model Number 6350-A4-200, bearing labeling identification number
US:AW2DL03B6350-A4 complies with: the Federal Communications Commission’s (“FCC”)
Rules and Regulations 47 CFR Part 68, the Administrative Council on Terminal Attachments
(“ACTA”)-adopted technical criteria TIA/EIA/IS-968, “Telecommunications – Telephone
Terminal Equipment – Technical Requirements for Connection of Terminal Equipment To the
Telephone Network, July 2001,” and TIA/EIA/IS-883, “Telecommunications – Telephone
Terminal Equipment – Supplemental Technical Requirements for Connection of Stutter Dial
Tone Detection Devices and ADSL Modems to the Telephone Network, June 2001.”
John Koehler
Senior Vice President, DSL Products and Worldwide Services
Government Requirements
Certain governments require that instructions pertaining to connection to the telephone network
be included in the installation and operation manual. Specific instructions are listed in the
following sections.
United States – Notice to Users of the Telephone
Network
1This equipment complies with Part 68 of the FCC rules. On the equipment is a label that
contains, among other information, the FCC approval number which includes the Ringer
Equivalence Number (REN) for this equipment. The label is located on the bottom of your
modem.
2The Hotwire 6350 ReachDSL Modem connects to the Public Switched Telephone Network
(PSTN) using the Universal Service Order Code (USOC) RJ11C or RJ14C.
3The REN is used to determine the quantity of devices which may be connected to the
telephone line. Excessive RENs on the telephone line may result in the devices not ringing
in response to an incoming call. In most, but not all areas, the sum of the RENs should not
exceed five (5.0). To be certain of the number of devices that may be connected to the line,
as determined by the total RENs, contact the telephone company to determine the maximum
RENs for the calling area.
4If the modem causes harm to the telephone network, the telephone company will notify you
in advance that temporary discontinuance of service may be required. But if advance notice
is not practical, the telephone company will notify the customer as soon as possible. Also,
you will be advised of your right to file a complaint with the FCC if you believe it is
necessary.
5The telephone company may make changes in its facilities, equipment, operations, or
procedures that could affect the operation of the equipment. If this happens, the telephone

6350-A2-ZN12-30 19
company will provide advance notice in order for you to make the necessary modifications
in order to maintain uninterrupted service.
6If you experience trouble with this equipment, please contact your sales or service
representative (as appropriate) for repair or warranty information. If the product needs to be
returned to the company service center for repair, contact them directly for return
instructions using one of the methods listed under Technical Support on page 20.
If the trouble is causing harm to the telephone network, the telephone company may request
that you remove the equipment from the network until the problem is resolved.
7The user is not authorized to repair or modify the equipment.
8This equipment cannot be used on public coin service provided by the telephone company.
Connection to Party Line Service is subject to state tariffs. (Contact the state public utility
commission, public service commission or corporation commission for information.)
9An FCC compliant telephone cord with modular plugs may be provided with this
equipment. This equipment is designed to be connected to the telephone network or
premises wiring using a compatible modular jack which is Part 68 compliant.
Notice to Users of the Canadian Telephone Network
The Industry Canada label identifies certified equipment. This certification means that the
equipment meets telecommunications network protective, operational and safety requirements as
prescribed in the appropriate Terminal Equipment Technical Requirements document(s). The
Department does not guarantee the equipment will operate to the user’s satisfaction.
Before installing this equipment, users should ensure that it is permissible to be connected to the
facilities of the local telecommunications company. The equipment must also be installed using
an acceptable method of connection. The customer should be aware that compliance with the
above conditions may not prevent degradation of service in some situations.
Repairs to certified equipment should be coordinated by a representative designated by the
supplier. Any repairs or alterations made by the user to this equipment, or equipment
malfunctions, may give the telecommunications company cause to request to disconnect the
equipment.
Users should ensure for their own protection that the electrical ground connections of the power
utility, telephone lines and internal metallic water pipe system, if present, are connected together.
This precaution may be particularly important in rural areas.
CAUTION:
Users should not attempt to make such connections themselves, but should contact the
appropriate electric inspection authority, or electrician, as appropriate.
The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication
of the maximum number of terminals allowed to be connected to a telephone interface. The
termination on an interface may consist of any combination of devices subject only to the
requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed
5.
If your equipment is in need of repair, refer to Contacting Global Service and Support on
page 20.

20 6350-A2-ZN12-30
Contacting Global Service and Support
Contact Global Service and Support (GSS) if you have any questions about this or other Zhone
products. Before contacting GSS, make sure you have the following information:
zZhone product you are using
zSystem configuration
zSoftware version running on the system
zDescription of the issue
Technical Support
If you require assistance with the installation or operation of your product, or if you want to
return a product for repair under warranty, contact GSS. The contact information is as follows:
If you purchased the product from an authorized dealer, distributor, Value Added Reseller (VAR),
or third party, contact that supplier for technical assistance and warranty support.
Service Requirements
If the product malfunctions, all repairs must be performed by the manufacturer or a
Zhone-authorized agent. It is the responsibility of users requiring service to report the need for
service to GSS.
*6350-A2-ZN12-30*
*6350-A2-ZN12-30*
E-mail [email protected]
Telephone (North America) 877-ZHONE20
Telephone (International) 510-777-7133
Internet www.zhone.com/support
Copyright © 2005 Zhone Technologies, Inc.