ZKTeco G3 Pro User manual

USER MANUAL
Applicable Model: G3 Pro
Version: 1.0
Date: February 2020

Copyright © ZKTeco 2020 All rights reserved.
Without the prior written consent of ZKTeco, no portion of this manual can be copied or forwarded in any way or form.
All parts of this manual belong to ZKTeco co., LTD and its subsidiaries (hereinafter the "Company" or "ZKTeco").
Trademark
is a registered trademark of ZKTeco. Other trademarks involved in this manual are owned by their
respective owners.
Disclaimer
This manual contains information on the operation and maintenance of the ZKTeco equipment. The copyright in all the
documents, drawings, etc. in relation to the ZKTeco supplied equipment vests in and is the property of ZKTeco. The
contents hereof should not be used or shared by the receiver with any third party without express written permission of
ZKTeco.
The contents of this manual must be read as a whole before starting the operation and maintenance of the supplied
equipment. If any of the content(s) of the manual seems unclear or incomplete, please contact ZKTeco before starting
the operation and maintenance of the said equipment.
It is an essential pre-requisite for the satisfactory operation and maintenance that the operating and maintenance
personnel are fully familiar with the design and that the said personnel have received thorough training in operating and
maintaining the machine/unit/equipment. It is further essential for the safe operation of the machine/unit/equipment
that personnel has read, understood and followed the safety instructions contained in the manual.
In case of any conflict between terms and conditions of this manual and the contract specifications, drawings, instruction
sheets or any other contract-related documents, the contract conditions/documents shall prevail. The contract specific
conditions/documents shall apply in priority.
ZKTeco offers no warranty, guarantee or representation regarding the completeness of any information contained in this
manual or any of the amendments made thereto. ZKTeco does not extend the warranty of any kind, including, without
limitation, any warranty of design, merchantability or fitness for a particular purpose.
ZKTeco does not assume responsibility for any errors or omissions in the information or documents which are referenced
by or linked to this manual. The entire risk as to the results and performance obtained from using the information is
assumed by the user.
ZKTeco in no event shall be liable to the user or any third party for any incidental, consequential, indirect, special, or
exemplary damages, including, without limitation, loss of business, loss of profits, business interruption, loss of business
information or any pecuniary loss, arising out of, in connection with, or relating to the use of the information contained in
or referenced by this manual, even if ZKTeco has been advised of the possibility of such damages.
This manual and the information contained therein may include technical, other inaccuracies or typographical errors.
ZKTeco periodically changes the information herein which will be incorporated into new additions/amendments to the

manual. ZKTeco reserves the right to add, delete, amend or modify the information contained in the manual from time to
time in the form of circulars, letters, notes, etc. for better operation and safety of the machine/unit/equipment. The said
additions or amendments are meant for improvement /better operations of the machine/unit/equipment and such
amendments shall not give any right to claim any compensation or damages under any circumstances.
ZKTeco shall in no way be responsible (i) in case the machine/unit/equipment malfunctions due to any non-compliance
of the instructions contained in this manual (ii) in case of operation of the machine/unit/equipment beyond the rate
limits (iii) in case of operation of the machine and equipment in conditions different from the prescribed conditions of
the manual.
The product will be updated from time to time without prior notice. The latest operation procedures and relevant
documents are available on http://www.zkteco.com
If there is any issue related to the product, please contact us.
About the Company
ZKTeco is one of the world’s largest manufacturer of RFID and Biometric (Fingerprint, Facial, Finger-vein) readers. Product
offerings include Access Control readers and panels, Near & Far-range Facial Recognition Cameras, Elevator/floor access
controllers, Turnstiles, License Plate Recognition (LPR) gate controllers and Consumer products including
battery-operated fingerprint and face-reader Door Locks. Our security solutions are multi-lingual and localized in
numerous different languages. At the ZKTeco state-of-the-art 700,000 square foot ISO9001-certified manufacturing
facility, we control manufacturing, product design, component assembly, and logistics/shipping, all under one roof.
Since 1998, the founders of ZKTeco have been determined for independent research and development of biometric
verification procedures and the productization of biometric verification SDK, which was initially widely applied in PC
security and identity authentication fields. With the continuous enhancement of the development and plenty of market
applications, the team has gradually constructed an identity authentication ecosystem and smart security ecosystem,
which are based on biometric verification techniques. With years of experience of the industrialization of biometric
verifications.

About this Manual
This manual introduces the operations, interfaces and functions of G3 Pro. For installation, please refer to the Quick
Start Guide of the product accordingly.
Features and parameters with ★are not available in all devices.
All photos shown are for illustration purpose only. Photos in this manual may not be exactly consistent with the
actual products.

G3 Pro User Manual I
Contents
1 Guidance Notes..................................................................................................................................................................................................................................................1
1.1 Standing Position, Facial Expression and Stance..............................................................................................................................................................1
1.2 Posture for Enrollment and Comparison................................................................................................................................................................................1
1.3 Method for Enrolling Plam ...............................................................................................................................................................................................................2
1.4 Method for Enrolling Fingerprint.................................................................................................................................................................................................2
1.5 Usage of the Touch Screen ..............................................................................................................................................................................................................3
1.6 Initial Interface ..........................................................................................................................................................................................................................................3
1.7 Status of Icons...........................................................................................................................................................................................................................................4
1.8 Touch Operations ...................................................................................................................................................................................................................................5
1.8.1 Basic Operations............................................................................................................................................................................................................................5
1.8.2 Soft Keypad.......................................................................................................................................................................................................................................5
1.9 Verification Mode....................................................................................................................................................................................................................................6
1.9.1 Palm Verification............................................................................................................................................................................................................................6
1.9.2 Fingerprint Verification .............................................................................................................................................................................................................6
1.9.3 Facial Verification...........................................................................................................................................................................................................................8
1.9.4 Password Verification .................................................................................................................................................................................................................9
1.9.5 Card Verification★.......................................................................................................................................................................................................................10
1.9.6 Combined Verification ..............................................................................................................................................................................................................10
2 Main Menu.............................................................................................................................................................................................................................................................12
3 Adding a User......................................................................................................................................................................................................................................................14
3.1 Entering a User ID...................................................................................................................................................................................................................................14
3.2 Entering a User Name..........................................................................................................................................................................................................................14
3.3 Setting a User Role.................................................................................................................................................................................................................................14
3.4 Registering a Palm..................................................................................................................................................................................................................................15
3.5 Registering a Fingerprint...................................................................................................................................................................................................................16
3.6 Registering a Face...................................................................................................................................................................................................................................16
3.7 Registering a Badge Number★...................................................................................................................................................................................................17
3.8 Registering a Password.......................................................................................................................................................................................................................17
3.9 Registering a Photo...............................................................................................................................................................................................................................18
3.10 Setting the Access Control Rights............................................................................................................................................................................................18
3.10.1 Access Group................................................................................................................................................................................................................................18
3.10.2 Verification Mode.......................................................................................................................................................................................................................19
3.10.3 Duress Fingerprint.....................................................................................................................................................................................................................19
3.10.4 Apply Group Time Period.....................................................................................................................................................................................................20
4 User Management............................................................................................................................................................................................................................................21
4.1 Searching for a User ..............................................................................................................................................................................................................................21
4.2 Editing a User.............................................................................................................................................................................................................................................21
4.3 Deleting a User.........................................................................................................................................................................................................................................22
4.4 User Display Style....................................................................................................................................................................................................................................22
5 User Role .................................................................................................................................................................................................................................................................23
6 Comm. Settings..................................................................................................................................................................................................................................................24

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6.1 Ethernet Settings ....................................................................................................................................................................................................................................24
6.2 Serial Comm. Settings..........................................................................................................................................................................................................................25
6.3 PC Connection..........................................................................................................................................................................................................................................25
6.4 Cellular Data Network★....................................................................................................................................................................................................................26
6.4.1 APN Setup..........................................................................................................................................................................................................................................26
6.4.2 Details ...................................................................................................................................................................................................................................................27
6.5 Wi-Fi Settings★.......................................................................................................................................................................................................................................27
6.5.1 Adding Wi-Fi Network ...............................................................................................................................................................................................................28
6.5.2 Advanced Options.......................................................................................................................................................................................................................28
6.6 Cloud Server Settings ..........................................................................................................................................................................................................................28
6.7 Wiegand Setup.........................................................................................................................................................................................................................................29
7 System Settings..................................................................................................................................................................................................................................................31
7.1 Date/Time Settings................................................................................................................................................................................................................................31
7.2 Attendance Parameters......................................................................................................................................................................................................................32
7.3 Face Parameters.......................................................................................................................................................................................................................................33
7.4 Fingerprint Parameters .......................................................................................................................................................................................................................34
7.5 Palm Parameters......................................................................................................................................................................................................................................34
7.6 Reset to Factory Settings...................................................................................................................................................................................................................35
7.7 USB Upgrade..............................................................................................................................................................................................................................................35
8 Personalize Settings.........................................................................................................................................................................................................................................36
8.1 User Interface Settings........................................................................................................................................................................................................................36
8.2 Voice Settings ............................................................................................................................................................................................................................................37
8.3 Bells Settings..............................................................................................................................................................................................................................................37
8.3.1 Add a Bell............................................................................................................................................................................................................................................37
8.3.2 Edit a Bell ............................................................................................................................................................................................................................................38
8.3.3 Delete a Bell......................................................................................................................................................................................................................................38
8.4 Punch States Settings ..........................................................................................................................................................................................................................39
8.5 Shortcut Keys Settings ........................................................................................................................................................................................................................39
9 Data Mgt. ................................................................................................................................................................................................................................................................41
9.1 Delete Data .................................................................................................................................................................................................................................................41
9.2 Data Backup................................................................................................................................................................................................................................................42
9.3 Data Restoration......................................................................................................................................................................................................................................43
10 Access Control..................................................................................................................................................................................................................................................44
10.1 Access Control Options Settings...............................................................................................................................................................................................44
10.2 Time Schedule Settings...................................................................................................................................................................................................................45
10.3 Holidays Settings..................................................................................................................................................................................................................................46
10.3.1 Add a New Holiday...................................................................................................................................................................................................................46
10.3.2 Edit a Holiday................................................................................................................................................................................................................................46
10.3.3 Delete a Holiday .........................................................................................................................................................................................................................47
10.4 Access Groups Settings ...................................................................................................................................................................................................................47
10.4.1 Add a New Group......................................................................................................................................................................................................................47
10.4.2 Edit a Group...................................................................................................................................................................................................................................48
10.4.3 Delete a Group ............................................................................................................................................................................................................................48

G3 Pro User Manual III
10.5 Combined Verification Settings .................................................................................................................................................................................................48
10.6 Duress Options Settings..................................................................................................................................................................................................................49
11 USB Manager.....................................................................................................................................................................................................................................................50
11.1 USB Download.......................................................................................................................................................................................................................................50
11.2 USB Upload ..............................................................................................................................................................................................................................................51
11.3 Download Options Settings.........................................................................................................................................................................................................51
12 Attendance Search........................................................................................................................................................................................................................................52
13 Print Settings ★............................................................................................................................................................................................................................................53
14 Short Messages ...............................................................................................................................................................................................................................................54
14.1 Add a New Short Message............................................................................................................................................................................................................54
14.2 Message Options .................................................................................................................................................................................................................................55
14.3 View the Public Messages and Personal Message........................................................................................................................................................55
15 Work Code...........................................................................................................................................................................................................................................................56
15.1 Add a Work Code .................................................................................................................................................................................................................................56
15.2 All Work Codes List..............................................................................................................................................................................................................................57
15.3 Work Code Options ............................................................................................................................................................................................................................57
16 Autotest ................................................................................................................................................................................................................................................................58
17 System Information ......................................................................................................................................................................................................................................59
Appendix 1 Printing Function ★.............................................................................................................................................................................................................60
Appendix 2 Statement on the Right to Privacy ...............................................................................................................................................................................61
Appendix 3 Eco-friendly Operation..........................................................................................................................................................................................................62

G3 Pro User Manual 1
1 Guidance Notes
1.1 Standing Position, Facial Expression and Stance
Recommended Standing Position
Facial Expression and Stance
Note: During enrollment and verification, keep the facial expression and stance natural.
1.2 Posture for Enrollment and Comparison
During enrollment, you need to move forward or backward to ensure that the face is displayed in the center of the
screen. Stay still until the registration succeeds.
The distance between a person and the device is recommended to
be 0.5 meters (applicable height range from 1.5–1.8 meters). The
distance can be adjusted based on the effect of facial image captured
by the device.

2 G3 Pro User Manual
1.3 Method for Enrolling Plam
How to correctly enroll the palm
During enrollment locate your palm at the center of the screen, and follow the voice prompts "Focus the center of the
palm inside the green box". The user needs to move forward and backward to adjust the palm position during the palm
registration.
Verification
Incorrect palm gestures
1.4 Method for Enrolling Fingerprint
It is recommended to use the index finger, middle finger or ring finger to enroll fingerprint; avoid using the thumb
or little finger
1. Correct way to press the fingerprint:
Place the finger horizontally onto the fingerprint sensor; the center of
the fingerprint should be placed on that of the sensor.
Place your palm in the palm multi-mode collection area, such that
the palm is placed parallel to the device.
Make sure to keep space between your fingers.
Place your palm in the green area parallel to the device with space
between the fingers.

G3 Pro User Manual 3
2. Wrong ways to press the fingerprint:
Note: Please use the correct method of pressing fingerprint for registration and verification. Our company does not
undertake the responsibility for the lowered verification performance caused by user’s improper operation. The rights to
final interpretation and amendment are reserved.
1.5 Usage of the Touch Screen
You may tap the touch screen, or tap and slide it using a finger pulp. Taping the screen with a fingertip or fingernail may
compromise the use effect.
Smear or dust on the touch screen may affect the performance of the touch screen. Therefore, try to keep the screen
clean and dust-free.
1.6 Initial Interface
When the device is turned ON, please press the power switch on the left side of the device and wait for a minute. Initial
interface as shown below will be displayed.
Note:
Attendance Status include Check-In, Check-Out, Break-In, Break-Out, Overtime-In, and Overtime-Out.
You can change the Attendance Status by taping the initial screen where there is no icon.
Date & Time
Connection Signal
Please refer to 1.7 Status of Icons
Time
Attendance Status
Main Menu
1:1Verification Switch Button
Vertical Sides Slanted Too Low

4 G3 Pro User Manual
You can press a corresponding shortcut key to select current attendance status, which is displayed in green. For details,
refer to 8.5 Shortcut Key Settings.
Tap to enter the main menu interface, please verify the admin when it is registered.
Tap to enter the interface of 1:1 verify mode and enter the user ID. For details, refer section 1.9
Verification Mode.
1.7 Status of Icons
Status
Icon Name Description
Cell signal
The status icons indicate whether you are within the coverage of the cellular mobile
network, with more green bars indicating stronger signal.
G: indicates that the current mobile network is GPRS network, over which the device
accesses the Internet.
E: indicates that the operator's EDGE (GSM) network is available, over which the device
accesses the Internet.
W: indicates that the current mobile network is WCDMA network, over which the
device accesses the Internet.
H: indicates that the current mobile network is HSDPA network, over which the device
accesses the Internet.
T: indicates that the current mobile network is TD-SCDMA network, over which the
device accesses the Internet.
1X: indicates that the current mobile network is CDMA 1X network, over which the
device accesses the Internet.
3G: indicates that the operator's 3G UMTS (GSM) or EV-DO (CDMA) network is available.
Indicates that no mobile network is available.
Bell Indicates that you have set the bell.
Indicates that a disassembly alarm.
Ethernet Indicates that the connection to Ethernet has been established.
Indicates that the Ethernet is disconnected.
ADMS Server
The connection between device and ADMS server is successful.
The connection between device and ADMS server is failed.
The communication data of ADMS are transmitting.

G3 Pro User Manual 5
Short
Messages There are public short messages.
Wi-Fi signal The Wi-Fi connection is normal.
1.8 Touch Operations
1.8.1 Basic Operations
Note: After registering or modifying user information or setting parameters, you need to tap Return/Save to make the
settings take effect. If timeout or no operations are performed on the interface, the system returns to the main interface
without saving registration, user information modification or parameter settings.
1.8.2 Soft Keypad
Digital Keypad
Content display area
Return and Save
Page Up and Page Down
Note: If the list does not have much content and
the menu can be completely displayed when you
press Page Down just once, only the Page Down
key is displayed here.
You can select an option by only taping the line
where this menu option is, and the system
automatically returns to the previous interface.
Return key
Clearing previous entry
Confirming the entry

6 G3 Pro User Manual
Letter Keypad
Digital and Letter Keypad
1.9 Verification Mode
1.9.1 Palm Verification
The device compares the current palm with users’ palm in the device. Use the proper way to enroll and verify.
1.9.2 Fingerprint Verification
1:N Fingerprint Verification
In 1:N fingerprint verification method, a fingerprint collected by the sensor is verified with all the fingerprints stored
in the device.
Tap for text rummage leftwards and rightwards
Quitting keypad
Text suggestion area
Pinyin display area
Clearing previous entry
Confirming the entry and returning
Space key
Tap to switch to the English keypad
Tap to switch to the number and symbol keypad
Tap to switch to the uppercase keypad

G3 Pro User Manual 7
To enter the fingerprint verification mode: The device automatically distinguishes face and fingerprint
verification. Just pressfinger on the fingerprint collector/sensor, the device enters fingerprint authentication
mode.
Please use the correct way to press fingerprint onto the fingerprint sensor (for detailed instruction, please refer
to 1.4 Method of Enrolling Fingerprint.
Verification Succeeds Verification Fails
1:1 Fingerprint Verification
In 1:1 fingerprint verification method, a fingerprint collected by the sensor is verified with the fingerprint
corresponding to the entered user ID.
Note: Adopt this mode only when it is difficult to recognize the finger.
Press on the screen to enter 1:1 Verify Mode.
1.Enter your ID and tap [OK]. 2.Press your fingerprint for verification.
3.Verification succeeds. 4.Verification fails.
If you have registered multiple verification modes, the following interface appears after you enter your ID and tap [OK].

8 G3 Pro User Manual
Note: If you have registered only your fingerprint, you will access the fingerprint verification interface directly after
entering your ID. If you have registered in multiple verification modes, the icons of registered verification modes are
displayed, as the above figure with Password, Fingerprint and Face displayed.
1.9.3 Facial Verification
1:N Facial Verification
Compare the facial image captured by the camera with all facial data in the device.
The device automatically differentiates between face and fingerprint verification modes. Show your face within
the capture area of the camera (without your finger being placed at the fingerprint scanner), and the device
automatically performs detection in face verification mode.
Conduct comparison in the correct way on Verification passed.
the main interface.
1:1 Facial Verification
Compare the captured facial image with the facial image associated with the entered user ID.
Note: If the device prompts "No data registered" after the user enters the ID and press [OK], then the user corresponding
to this ID does not exist.
1.Enter the user ID into the main interface 2.Compare the faces in the right way.
by using the keypad and then press [OK].
Tap the Fingerprint icon to access the
fingerprint verification interface.
Press your finger onto the fingerprint scanner to scan
your fingerprint for verification. The result is displayed
as above.

G3 Pro User Manual 9
3.Verification passed. If the verification fails for 20 consecutive seconds, the system returns to the main interface.
If you have registered multiple verification modes, the following interface appears after you enter your ID and tap [OK].
Tap the Face icon to access face verification. The verification result is displayed as above.
Note: If you have registered only your face, you will access the face verification interface directly after entering your ID. If
you have registered in multiple verification modes, the icons of registered verification modes are displayed, as shown in
the above figure with Password, Fingerprint and Face displayed.
1.9.4 Password Verification
Under this verification method, the entered password is verified with the password of the entered user ID.
Tap the [1:1] button on the main interface to enter 1:1 verification mode.
1.Input the user ID and press [OK]. 2.Input the Password and press [OK].
3.Verification succeeds. 4.Verification fails.
If you have registered multiple verification modes, the following interface appears after you enter your ID and tap [OK].

10 G3 Pro User Manual
Tap the Key icon to access password verification. The verification result is displayed as above.
Note: If you have registered only the password, you will access the password verification interface directly after entering
your ID. If you have registered in multiple verification modes, the icons of registered verification modes are displayed, just
as the above figure showing that Password, Fingerprint and Face have been registered.
1.9.5 Card Verification
★
Card function is optional, only products with a built-in card module are equipped with card verification function.
Swipe the card above the card reader (the card must be registered first).
Verification succeeds. If the card is not registered, "Failed to verify" is prompted.
1.9.6 Combined Verification
In order to meet the needs of some access control occasions with high security and in consideration of the diversity of
access control, the device provides a wide range of verification modes, which can be combined as required for individual
users and user groups. The device supports 15 combinations of verification modes, as shown in the following figure.
Note:
"/" means Or, and "&" means And.

G3 Pro User Manual 11
In combined verification mode, you must register required verification information, otherwise the verification may fail.
For example, if user A uses Fingerprint Registration but the verification mode is PW, this user will never pass
verification.
The following takes Face&Password as an example to introduce the combination verification mode.
Place your face within the capture area of the camera, and the device automatically performs detection in face
verification mode.
1. Face verification proceeds. 2. The password entry interface pops-up after
verification passes. Enter the password and tap [OK]
3. Face & password verification succeeds. 4. Face & password verification fails.
Note: The combination verification option is available only if corresponding verification modes are selected during user
registration. For details, refer section 3.10 Setting the Access Control Rights.

12 G3 Pro User Manual
2 Main Menu
When the device is in standby mode, press to open the main menu.
Menu Item Description
User Mgt. To manage basic information of registered users, including User ID, user role, Palm, Fingerprint, Face,
badge★(HID and MiFare card are optional), Password and Access Control Role.
User Role To set user roles for accessing into the menu and changing settings.
Comm.
To set the related parameters of the communication between the device and PC, including Ethernet
parameters such as IP address etc., Serial Comm, PC connection, Wi-Fi★, Cloud Server and Wiegand
settings.
System To set related parameters of the system and upgrade firmware, including setting Date time,
Attendance, Face, Fingerprint and Palm Parameters, Reset to factory settings.
Personalize This includes User Interface, Voice, Bell, Punch State Options and Shortcut key Mappings settings.
Data Mgt. To delete all data including attendance data, admin role, screen savers, etc.
Access Control To set the parameters of the lock.
This includes setting the parameters of the lock.
USB Manager To transfer data such as user data and attendance logs from the USB disk to the supporting software
or other devices.
Attendance
Search To search for the records stored in the device after successful verification.
Print ★To set printing information and functions (if printer is connected to the device).
Short Message To set public or private short messages, which are read by specified objects within the specified time
after attendance, facilitating information transmission.
Work Code To mark different work categories, facilitating user attendance check.
Auto test To automatically test different module’s functions, including the LCD, Voice, Keyboard, Fingerprint
Sensor, Face and Clock RTC test.
System Info To check device capacity, device and firmware information.
Note: After registering or modifying user information or setting parameters, you need to tap Return/Save to make the
settings take effect. If timeout or no operations are performed on the interface, the system returns to the main interface
without saving registration, user information modification or parameter settings.

G3 Pro User Manual 13
If no super administrator is available on the device, anyone can access the menu for operations by pressing . After
an administrator is set on the device, identity authentication needs to be conducted by the administrator for menu
access. A user can access the menu only after successful identity authentication. For device security purposes, it is
recommended to register an administrator when the device is used for the first time. For specific operations, refer section
3.3 Setting a User Role.