Zoom 5900 User manual

Phone Adaptor
for Skype™
U S E R G U I D E

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Safety Precautions
• To reduce the risk of fire, use the supplied phone cord or an AWG 26 or
larger UL-listed or CSA-certified telecommunication line cord.
• Do not use this product near water — for example, in a wet basement or
next to a swimming pool.
• Avoid using a telephone (other than a cordless phone) during an electrical
storm.
• Do not use the telephone to report a gas leak while you are in the vicinity of
the leak.

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Contents
Welcome..................................................................................... 5
Package Contents ..................................................................... 6
Additional Requirements.......................................................... 6
1. Zoom Phone Adaptor Installation........................................ 7
Installing on Windows Vista ..................................................... 7
Installing on Windows XP and 2000 ........................................ 8
Completing the Installation .................................................... 10
Connecting to Your Landline (Recommended) ..................... 10
Checking the Installation........................................................ 10
Verifying your installation with Skype................................. 12
Zoom Agent telephone icon................................................... 13
Phone Adaptor Front Panel LEDs ......................................... 13
2. Making and Receiving Calls ............................................... 14
Skype calls............................................................................. 14
To make a call to a Skype contact ..................................... 14
To answer a Skype phone call ........................................... 15
To make a SkypeOut™ call ............................................... 15
Non-Skype calls ..................................................................... 15
To make a landline (non-Skype) phone call....................... 16
To answer a landline (non-Skype) phone call.................... 16
Switching Between Skype and Landline Calls....................... 16
3-Way Calling......................................................................... 16
3. Configuring Advanced Features........................................ 17
Forwarding Calls.................................................................... 17
Telephone Answering Machine ............................................. 18
Toll Bypass ............................................................................ 21
To configure Toll Bypass:................................................... 21

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To make a Toll Bypass call: ............................................... 22
Disabling the Zoom Phone Adaptor....................................... 22
Uninstalling the Zoom Phone Adaptor ................................... 22
4. Troubleshooting .................................................................. 23
The Adaptor stops working ................................................ 23
The wrong adaptor was installed ....................................... 23
The Adaptor is not responding to incoming calls ............... 24
There is no dial tone in the handset connected to the
Adaptor............................................................................... 24
I cannot hear Skype calls on the telephone handset ......... 24
Call Forwarding is not working properly............................. 26
Toll Bypass is not working properly.................................... 26
Sometimes #1 does not put a call on hold. ........................ 26
The Skype Username does not display on the handset .... 26
Regulatory Information ........................................................... 27

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Welcome
The Zoom Phone Adaptor lets you make and receive Skype™
calls using a normal cordless or corded telephone.
With the Adaptor you can also:
•Continue to make and receive regular "landline" calls – calls
that don't use Skype
•Make Skype calls from your mobile/cell phone even when
you are away from your computer
•Switch between a Skype call and a regular landline call
•Use the Adaptor as an answering machine for both Skype
calls and landline calls
For last-minute information, please see the readme.txt file
installed with the Phone Adaptor.

Package Contents
The Zoom Phone Adaptor for Skype package includes the
following (your items may look slightly different from what is
shown below):
Additional Requirements
1Telephone – either a regular telephone (one with a corded
handset) or a cordless phone
2Internet service, preferably broadband
3A Windows Vista, XP or 2000 PC with a USB port, CD-ROM
drive, and at least 256 Mbyte of RAM
4Skype 2.5 (3.6 for Windows Vista) or higher installed on the
PC. See
www.skype.com
We strongly recommend that you connect the Phone Adaptor to
your landline phone service so that you can take advantage of all
the Adaptor's features.
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1. Zoom Phone Adaptor Installation
Important! Do not connect the Zoom Phone Adaptor to your
computer until you are instructed to do so during the installation.
►If you have Windows Vista, continue below.
►If you have Windows XP or 2000, please see page 8.
Installing on Windows Vista
1If Skype 3.6 is not already installed on your computer, go to
http://www.skype.com and follow the download instructions.
2Make sure that Skype is running. A green Skype icon
with a check mark should appear in the Windows
taskbar at the bottom right of your screen to indicate that
Skype is active.
3Insert the supplied CD into your PC’s CD-ROM drive. The
installation should start automatically after a few seconds. If
it does not, open Computer and double-click your CD or
DVD drive icon.
If the AutoPlay dialog box appears, select Run setup.exe:
If a message tells you that an unidentified program wants
access to your computer, click Allow.
4On the Zoom menu, select your language, then select Install
Drivers and follow the Zoom Phone Adaptor Setup Wizard
instructions.
If you see a message saying Windows can't verify the
publisher of this driver software, select Install this driver
software anyway.
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When the Completing the Zoom Phone Adaptor Setup
Wizard dialog box appears, connect the Adaptor to a USB port
on your computer or to an AC-powered USB hub and click
Finish.
Caution: The Zoom Phone Adaptor MUST NOT be
connected to a bus-powered USB hub.
5In the Windows needs to install driver software for your
Zoom Virtual Audio Device dialog box, select Locate and
install driver software (recommended).
6In the Windows needs your permission to continue message,
click Continue.
If you see a warning message saying Another program
wants to use Skype, select Allow this program to use
Skype.
7When the software installation is complete, in the
lower right corner of your screen you will see a new
green telephone icon. This indicates that the Zoom
Agent is installed and running.
8On the Zoom menu, click Exit, and remove the CD from your
CD-ROM drive.
Now go to Connecting a Phone on page 10.
Installing on Windows XP and 2000
1If Skype is not already installed on your computer, go to
http://www.skype.com and follow the download and
installation instructions.
2Make sure that Skype is running. A green Skype icon
with a check mark should appear on the taskbar at
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the bottom right of your screen to indicate that Skype is
active.
3Insert the supplied CD into your PC’s CD-ROM drive. The
installation should start automatically after a few seconds. If
it does not, open My Computer and double-click your CD
drive icon.
4On the Zoom menu, select your language, then select Install
Drivers and follow the Zoom Phone Adaptor Setup Wizard
instructions.
If a message about Windows Logo testing appears, click
Continue Anyway.
5When the Completing the Zoom Phone Adaptor Setup
Wizard dialog box appears, click Finish.
6Plug the Adaptor into a USB port on your computer, but DO
NOT remove the Zoom CD yet.
7Two Found New Hardware popup messages appear at the
lower right corner of your screen, and then a third message
tells you that your new hardware is installed and ready to
use.
You will see a new green telephone icon in the
Windows taskbar. This indicates that the
Zoom Agent is installed and running.
8If a warning message appears, saying Another program
wants to use Skype, select Allow this program to use
Skype and click OK.
9On the Zoom menu, click Exit and remove the CD from your
CD-ROM drive.
Now go to the next section on Connecting a Phone.
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Connecting a Phone
Plug a regular phone (one with a corded handset) or a cordless
phone into the PHONE connector on the Adaptor. If you have a
US-style phone, it should plug in easily. (If you don't have a US-
style phone, try unplugging the telephone’s cord and replacing it
with the phone cord supplied with your Phone Adaptor. If you
can’t unplug the cord, you will need to get an adaptor.)
Connecting to Your Landline (Recommended)
In order to make and receive non-Skype phone calls, including
emergency calls, and to link Skype to your mobile/cell phone,
you need to connect the Adaptor's LINE jack to a standard
telephone wall jack.
If your wall jack isn’t modular, you may need to get an adaptor.
Checking the Installation
When the installation is complete, the Zoom Phone Adaptor is
plugged into your PC, a telephone is connected to the Adaptor,
the Adaptor may be connected to a telephone wall jack, and the
Zoom Agent is running. The Zoom Agent is running if you see a
green telephone in the Windows taskbar.
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Of course your phone may look different, and it doesn’t have to
be a cordless phone. And the appearance of your computer and
wall phone jack may be different.
If the Zoom Agent is not running, make sure the adaptor is
connected to the PC and click Start, All Programs, Zoom
Phone Adaptor, and then Zoom Agent.
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Verifying your installation with Skype
1Double-click the Skype icon in the Windows taskbar.
2On the Skype Contacts tab select Skype Test Call, click
the green phone icon, and follow the voice prompts to record
a 10-second message and then hear it played back to you.
3If you hear your own voice message, you have verified that
Skype, the Zoom Phone Adaptor, and the telephone handset
are all connected and installed properly.
If you don't hear your message, please review the
installation instructions above, and repeat any steps
necessary.
Note:
Skype Test Call is a Skype feature that may not be
supported in some geographic locations or for reasons
beyond the scope of the Zoom Phone Adaptor.
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Zoom Agent telephone icon
The Zoom Agent icon at the lower right on your Windows taskbar
indicates Zoom Phone Adaptor states:
Icon Appearance Status
Green The Zoom Phone Adaptor and Zoom Agent
are connected and in the Idle state.
Green, handset
jiggling
Someone is calling you on Skype.
Green, handset
raised
A Skype call is in progress.
Red Zoom Agent is running, but the Zoom Phone
Adaptor is removed or Skype is not running.
No icon Zoom Agent is not running.
Phone Adaptor Front Panel LEDs
LED Status
The Zoom Phone Adaptor USB port is connected and
receiving power.
TELCO A call is in progress using the Phone Adaptor’s LINE jack
and the normal landline phone line.
VOIP A Skype call is in progress using the Internet.
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2. Making and Receiving Calls
Skype calls
To make a call to a Skype contact
There are two ways to call another Skype user: Point and click
or Speed Dial from your phone.
aPoint and click. On Skype, select a contact from your
Contacts list and click the green phone icon.
bSpeed Dial. To set up a speed dial for the contact, right-
click the contact in your Skype Contact list, select Set
Speed Dial and assign a speed dial.
Note: you can create speed dials for both Skype and
SkypeOut™ numbers.
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!If you have connected the Zoom Phone Adaptor to a
landline, dial:
## <speed dial number> À
!If you have NOT connected the adaptor to a landline,
you instead dial:
<speed dial number> À
To answer a Skype phone call
Pick up the telephone handset when the phone rings.
To make a SkypeOut™ call
All SkypeOut calls must be dialed as international calls, even
calls to your next-door neighbor.
You can use either 011 or 00 before the country code. 011 is
used in the examples below.
!If you have connected the Zoom Phone Adaptor to a
landline, dial:
## 011 <country code> <telephone number> À
Example: To call the United States (country code 1), dial:
## 011 1 617 555 1212 À
Example: To call Mexico (country code 52), dial:
## 011 52 61 755 12 12 À
!If you have NOT connected the Adaptor to a landline, dial:
011 <country code> <telephone number> À
Example: To call the United States (country code 1), dial:
011 1 617 555 1212 À
Example: To call Mexico (country code 52), dial:
011 52 61 755 12 12 À
Non-Skype calls
The Adaptor must be connected to your landline telephone
service in order for you to make and receive both Skype and
non-Skype calls on a single phone.

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To make a landline (non-Skype) phone call
Pick up the telephone handset and dial as you normally would.
To answer a landline (non-Skype) phone call
Pick up the telephone handset when the phone rings.
Switching Between Skype and Landline Calls
The Adaptor must be connected to your landline service in order
for you to switch between Skype and landline calls.
To answer a new call and place the current call on hold, dial:
#1
For example, if you get a Skype call while you are talking on your
landline, you can dial #1 to answer the Skype call and put your
landline call on hold.
To answer a new call and terminate the current call, dial:
##
For example, if you get a landline call while you are talking via
Skype, you can dial ## to answer the landline call and terminate
the Skype call.
3-Way Calling
Dial #1 to put the current Skype call on hold, and then make a
landline call,
or
Dial #1 to put the current landline call on hold, and then make a
Skype call.
Then, to conference the calls together, dial:
#2

3. Configuring Advanced Features
Using the Zoom Agent you can:
•Forward landline calls to Skype (see below)
•Set up the Zoom Phone Adaptor answering machine that
can handle both Skype and landline calls (page 18)
•Configure remote access to the Adaptor's answering
machine (page 20)
•Call in to your landline and then make an inexpensive
outgoing call on Skype (page 21)
Forwarding Calls
1Right-click the Zoom Agent icon (the green phone in the
Windows taskbar), click Configure, and click the Call
handling tab.
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2To forward incoming landline calls to a person on Skype,
change the Incoming PSTN Calls settings as follows (PSTN
stands for Public Switched Telephone Network):
aSelect the Call Forward button.
bEnter the speed dial number (for example, 77) or the
SkypeOut number (for example, 0016175551212) to be
dialed. DO NOT use Àto terminate the number.
cIn the Rings before Response list, select the number of
rings before forwarding.
dClick the Apply and/or OK button.
Telephone Answering Machine
To configure the Zoom Phone Adaptor answering machine:
1Right-click the Zoom Agent icon (the green phone in the
Windows Taskbar), click Configure, and then click the Call
handling tab.
2On the Call handling tab, click the Answering machine
button for Incoming Skype calls and/or Incoming PSTN
calls (for incoming landline calls).
Important: If you are sending Skype calls to the Zoom
Adaptor's answering machine, turn off Skype Voice Mail or
set it to pick up after a longer number of rings.

Click
Answering
Machine for
Incoming
Skype Calls
and/or
Incoming
PSTN calls.
Select Enable
Administrative
mode, then
select the
number of
Rings before
response, and
enter a PIN
number.
3Select Enable administrative mode.
4Select the desired number of Rings before the machine
answers.
5Enter a PIN number. The PIN is required in order to
remotely check messages or change the answering machine
options. Your PIN code can be between 4 and 8 digits.
6After all changes are made, click Apply and then OK.
If there is a message waiting for you and you are connected to a
landline, enter ## when you pick up the phone, and the Zoom
Phone Adaptor will play a stutter dial tone. If you have a
message and you are NOT connected to a landline, you will hear
the stutter tone as soon as you pick up the phone.
Voicemail messages are stored on the computer in .wav format
in the following folder:
C:\Program Files\Zoom\Zoom Phone Adaptor\IVR\VoiceMail
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Using the Phone Adaptor’s Automated Voice System
To access the voice system:
!If you have connected the Zoom Phone Adaptor to a
landline, pick up the telephone handset and dial
## À
!If you have NOT connected the Adaptor to a landline, pick
up the telephone handset and just dial:
À
The voice system will prompt for the following options:
•Listen to voicemails recorded on the Zoom Phone Adaptor
answering machine
•Delete voicemails on the answering machine
•Make a toll bypass call (call your landline number and then
make a call over Skype). See the Toll Bypass section below.
•Configure the answering machine to record a new outgoing
message, for instance, or restore the factory default outgoing
message.
Remote Voice System Access
To set up remote access:
1Right-click the Zoom Agent icon (the green phone in the
Windows taskbar), click Configure, and then click the Call
handling tab.
2On the Call handling tab, select the Answering Machine
button AND the Enable administrative mode check box for
the network(s) (Skype and/or landline) you would like to use
for calling in, and enter a PIN number: