Zte Z965 User manual

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Z965
User Guide

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About This Manual
Thank you for choosing this ZTE mobile device. In order to keep
your device in its best condition, please read this manual and
keep it for future reference.
Copyright © 2017 ZTE CORPORATION
All rights reserved.
No part of this publication may be quoted, reproduced, translated
or used in any form or by any means, electronic or mechanical,
including photocopying and microfilm, without the prior written
permission of ZTE Corporation.
Notice
ZTE Corporation reserves the right to make modifications on print
errors or update specifications in this manual without prior notice.
This manual has been designed with the utmost care to ensure
the accuracy of its content. However, all statements, information
and recommendations contained therein do not constitute a
warranty of any kind, either expressed or implied. Please refer to
chapter For Your Safety to be sure to use your phone properly
and safely.
We offer self-service for our smart terminal device users. Please
visit the ZTE official website (at www.zteusa.com) for more
information on self-service and supported product models.
Information on the website takes precedence.
Disclaimer
ZTE Corporation expressly disclaims any liability for faults and
damages caused by unauthorized modifications of the software.

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Images and screenshots used in this manual may differ from the
actual product. Content in this manual may differ from the actual
product or software.
Trademarks
ZTE, Z965, and the ZTE logos are trademarks of ZTE
Corporation.
LTE is a trademark of ETSI.
Google and Android are trademarks of Google, Inc.
The Bluetooth
®
trademark and logos are owned by the Bluetooth
SIG, Inc. and any use of such trademarks by ZTE Corporation is
under license.
Manufactured under license from Dolby Laboratories. Dolby,
Dolby Audio, and the double-D symbol are trademarks of Dolby
Laboratories.
The microSDXC™ logo is a trademark of SD-3C, LLC.
Qualcomm and Snapdragon are trademarks of Qualcomm
Incorporated, registered in the United States and other countries.
Used with permission.
Other trademarks and trade names are the property of their
respective owners.
Edition Time: June 2017

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Table of Contents
Z965 ........................................................................... 1
User Guide ................................................................ 1
About This Manual ................................................... 2
Copyright © 2017 ZTE CORPORATION .................. 2
All rights reserved.................................................... 2
Notice ........................................................................ 2
Disclaimer ................................................................. 2
Trademarks ............................................................... 3
Edition Time: June 2017 .......................................... 3
Getting Started ....................................................... 12
Installing the nano-SIM Card (Included) and a microSDXC
Card (Not Included) ......................................................... 12
Charging the Battery ........................................................ 14
Extending the Battery Life ................................................ 16
Powering Your Phone On/Off ........................................... 16
Setting Up Your Phone for the First Time.......................... 17
Locking/Unlocking the Screen and Keys .......................... 17
Using the Touch Screen ................................................... 18
Getting to Know Your Phone ............................................ 20

5
Getting to Know the Home Screen ................................... 23
Extended Home Screen ................................................... 24
Personalizing ......................................................... 26
Changing the System Language ...................................... 26
Setting the Date and Time ................................................ 26
Changing the Ringtone and Notification Sound ................. 27
Turning System Sounds On/Off ........................................ 27
Adjusting Volumes............................................................ 28
Switching to Silent or Vibration Mode ............................... 28
Using Do Not Disturb Mode .............................................. 29
Applying New Wallpapers ................................................. 30
Setting the Theme ............................................................ 31
Setting the Home Screen Transition Effect ....................... 31
Changing Screen Brightness ............................................ 31
Protecting Your Phone With Screen Locks ........................ 32
Using Your Fingerprint ...................................................... 33
Protecting Your Phone With Screen Pinning ..................... 35
Knowing the Basics ............................................... 37
Monitoring the Phone Status ............................................ 37
Managing Notifications ..................................................... 38
Managing Shortcuts and Widgets ..................................... 41
Organizing With Folders ................................................... 43
Rearranging the Primary Shortcuts ................................... 44
Entering Text .................................................................... 44
Google Keyboard ............................................................. 45

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TouchPal Keyboard .......................................................... 48
Editing Text ...................................................................... 55
Opening and Switching Apps ........................................... 56
Using Two Apps in Split-Screen Mode .............................. 57
Uninstalling or Disabling an App ....................................... 57
Connecting to Networks and Devices .................. 59
Connecting to Mobile Networks ........................................ 59
Connecting to Wi-Fi ......................................................... 61
Using Wi-Fi Direct
®
.......................................................... 64
Connecting to Bluetooth Devices ..................................... 66
Connecting to Your Computer via USB ............................. 68
Using the microSDXC Card as Portable or Phone Storage69
Sharing Your Mobile Data Connection .............................. 73
Connecting to Virtual Private Networks ............................ 75
Phone Calls ............................................................ 77
Placing and Ending Calls ................................................. 77
Answering or Rejecting Calls ........................................... 78
Working With the Call History ........................................... 79
Calling Your Contacts ....................................................... 81
Checking Voicemail ......................................................... 81
Using Options During a Call ............................................. 81
Managing Multi-party Calls ............................................... 82
Adjusting Your Call Settings ............................................. 84
Contacts .................................................................. 90

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Checking Contact Details ................................................. 90
Adding a New Contact ...................................................... 90
Setting Up Your Own Profile ............................................. 91
Importing, Exporting, and Sharing Contacts ...................... 91
Working With Favorite Contacts ....................................... 93
Working With Groups ....................................................... 94
Searching for a Contact .................................................... 96
Editing Contacts ............................................................... 96
Web Accounts ........................................................ 98
Adding or Removing Accounts .......................................... 98
Configuring Account Sync ................................................ 99
Email ..................................................................... 101
Setting Up the First Email Account ................................. 101
Checking Your Emails .................................................... 101
Writing and Sending an Email ........................................ 102
Responding to an Email ................................................. 102
Marking an Email as Unread .......................................... 103
Deleting an Email ........................................................... 103
Adding and Editing Email Accounts ................................ 104
Changing General Email Settings ................................... 105
Messaging ............................................................ 106
Opening the Messaging Screen ..................................... 106
Sending a Message ....................................................... 106
Replying to a Message ................................................... 107

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Forwarding a Message .................................................. 107
Deleting Messages or Threads ...................................... 108
Changing Message Settings .......................................... 108
Calendar ............................................................... 109
Viewing Your Calendars and Events ............................... 109
Creating an Event .......................................................... 110
Editing, Deleting or Sharing an Event .............................. 111
Changing Calendar Settings ........................................... 111
Searching an Event ....................................................... 112
Web Browser ........................................................ 113
Opening the Browser ..................................................... 113
Setting the Home Page .................................................. 113
Using Multiple Browser Windows ................................... 114
Downloading Files ......................................................... 114
Using Bookmarks .......................................................... 115
Clearing Browsing History .............................................. 116
Changing Browser Settings ............................................ 116
Camera .................................................................. 117
Capturing a Photo .......................................................... 117
Using Manual Camera Mode ......................................... 119
Using Other Camera Modes .......................................... 120
Recording a Video ......................................................... 120
Customizing Camera and Video Settings ....................... 122
Gallery ................................................................... 124

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Opening Gallery ............................................................. 124
Working With Albums ..................................................... 124
Working With Pictures .................................................... 125
Retouching Your Pictures ............................................... 127
Making a GIF or a Collage.............................................. 128
Playing Videos ............................................................... 129
Music .................................................................... 130
Copying Music Files to Your Phone ................................ 130
Viewing Your Music Library ............................................ 131
Setting a Song as the Default Ringtone .......................... 132
Playing Music ................................................................. 132
Managing Playlists ......................................................... 135
Video Player ......................................................... 136
Opening the Video Library .............................................. 136
Playing and Controlling Videos ....................................... 136
Managing Video Files ..................................................... 138
Sound Recorder ................................................... 140
Recording a Voice Memo ............................................... 140
Playing a Voice Memo .................................................... 140
More Apps ............................................................ 142
Backup & Restore .......................................................... 142
Calculator ...................................................................... 142
Clock ............................................................................. 142
Dolby Audio.................................................................... 144

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FM Radio ....................................................................... 144
Downloads..................................................................... 147
File Manager ................................................................. 148
Google Apps ......................................................... 149
Chrome ......................................................................... 149
Drive .............................................................................. 149
Duo ............................................................................... 149
Gmail ............................................................................. 149
Google .......................................................................... 150
Maps ............................................................................. 150
Photos ........................................................................... 150
Play Movies & TV .......................................................... 150
Play Music ..................................................................... 150
Play Store ...................................................................... 150
Voice Search ................................................................. 151
YouTube ........................................................................ 151
Settings ................................................................. 152
Wireless & Networks ...................................................... 152
Device ........................................................................... 155
Personal ........................................................................ 160
System .......................................................................... 165
Upgrading the Phone Software ........................... 166
Troubleshooting ................................................... 167

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For Your Safety .................................................... 172
General Safety ............................................................... 172
Radio Frequency (RF) Energy ........................................ 173
FCC Regulations ............................................................ 175
Hearing Aid Compatibility (HAC) Regulations for Mobile
Phones .......................................................................... 176
CTIA Requirements ........................................................ 178
Distraction ...................................................................... 180
Product Handling ........................................................... 180
Electrical Safety ............................................................. 184
Radio Frequency Interference ........................................ 185
Explosive Environments ................................................. 187
Specifications ...................................................... 188
Warranty ................................................................. 189
LIMITED WARRANTY .................................................... 190
Consumer limited warranty ............................................. 191
How to get warranty service ........................................... 194
Other warranty programs ............................................... 195

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Getting Started
Installing the nano-SIM Card (Included)
and a microSDXC Card (Not Included)
The nano-SIM card and the microSDXC card can be installed or
removed while the phone is turned on. You need to unmount the
microSDXC card before removing it.
NOTE: Your phone will come with the nano-SIM card already
installed.
WARNING! To avoid damage to the phone, do not use any other
kind of SIM cards, or any non-standard nano-SIM card cut from a
SIM card. You can get a standard nano-SIM card from your
service provider.
Insert the tip of the tray eject tool into the hole on the nano-SIM/
microSDXC card tray and pull the tray out.

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Place the nano-SIM card and the microSDXC card on the tray
with the gold-colored contacts facing down.
Carefully slide the tray back into place.
microSDXC
card
tray
nano-
SIM card
tray

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Charging the Battery
Your phone’s battery should have enough power for the phone to
turn on, find a signal, and make a few calls. You should fully
charge the battery as soon as possible.
Do not change the built-in rechargeable battery in your phone by
yourself. The battery can only be changed by ZTE or a ZTE
authorized service provider.
WARNINGS!
Use only ZTE-approved chargers and USB Type-C™ cables.
The use of unapproved accessories could damage your
phone or cause the battery to explode.
Do not remove the back cover. The battery is not removable.
Removal may cause fire or explosion.
NOTE: Use the USB Type-C charger that comes in-box with your
phone to charge the battery. It’s specially built to support
Qualcomm
®
Quick Charge™ 1.0.
1. Connect the adapter to the charging jack.

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Connect the charger to a standard AC wall outlet. If the phone is
on, you’ll see a charging icon, such as or , appear in the
Status Bar.
Disconnect the charger when the battery is fully charged.
NOTE: If the battery is extremely low, you may be unable to
power on the phone even when it is being charged. In this case,
try again after charging the phone for at least 20 minutes.
Contact customer service if you still cannot power on the phone
after prolonged charging.
This device contains a nonremovable battery.
Attempting to remove will void your warranty and could
cause serious injury. Do not damage, alter, or try to
remove the battery.

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Extending the Battery Life
Active applications, screen brightness levels, Bluetooth and Wi-Fi
usage and GPS functionality can drain your battery. You can
follow the helpful tips below to conserve your battery power:
Reduce the screen backlight time.
Lower the screen brightness.
Turn auto-sync, Wi-Fi, and Bluetooth off when not in use.
Disable the GPS function when not in use. Most applications
using this function will periodically query the GPS satellites
for your current location; each query drains your battery.
Powering Your Phone On/Off

Press and hold the Power/Lock Key to turn on your phone.

To turn it off, press and hold the Power/Lock Key to open the
options menu. Tap Power off.
NOTE: If the phone freezes or takes too long to respond, press
and hold the Power/Lock Key for about 10 seconds to restart the
phone.

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Setting Up Your Phone for the First
Time
When you first power on your phone after you purchase it or
reset it to factory settings (see Settings – Personal – Backup &
Reset), you will need to set it up before using it. Select the
language and then follow the prompts to set up your phone.
Locking/Unlocking the Screen and
Keys
Your phone allows you to quickly lock the screen and keys (put
the phone into Sleep mode) when not in use and also to turn the
screen back on and unlock it when you need it.
Locking the Screen and Keys
To quickly turn the screen off and lock the keys, press the
Power/Lock Key.
NOTE: To save battery power, the phone automatically turns off
the screen after a certain period of time when you leave it idle.
You will still be able to receive messages and calls while the
phone screen is off.
Unlocking the Screen and Keys
1. Press the Power/Lock Key to turn the screen on.
Press and hold a blank area of the screen to unlock the phone,
press and hold to make a call. Press and hold to take
a front-facing selfie photo or video. You can also double-tap a

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notification to open the related app.
NOTE: If you have set a fingerprint, an unlock pattern, a PIN, or a
password for your phone (see Personalizing – Protecting Your
Phone With Screen Locks or Using Your Fingerprint), you’ll need
to press your finger against the sensor, draw the pattern, or enter
the PIN/password to unlock your screen.
Using the Touch Screen
Your phone’s touch screen lets you control actions through a
variety of touch gestures.

Tap – When you want to type using the on-screen keyboard,
select on-screen items (such as application and settings
icons), or press on-screen buttons, simply tap them with your
finger.

Press and Hold – To open the available options for an item
(for example, a message or link in a web page), press and
hold the item; To quick access available apps to open menus
( for example, press and hold the Camera icon and select the
options.)

Swipe or Slide – To swipe or slide means to quickly drag
your finger vertically or horizontally across the screen.
 Drag – To drag, press and hold your finger with some
pressure before you start to move your finger. While dragging,
do not release your finger until you have reached the target
position.

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
Pinch – In some apps (such as Maps, web browser, and
Gallery), you can zoom in and out by placing two fingers on
the screen at once and pinching them together (to zoom out)
or spreading them apart (to zoom in).

Rotate the Screen – For most screens, you can
automatically change the screen orientation from portrait to
landscape by turning the phone sideways.
NOTES:

The Auto-rotate feature needs to be enabled for the screen
orientation to automatically change. Press the Home
Key > > Settings > Display > When device is
rotated and select Rotate the contents of the screen.

You can also access the screen rotation control by sliding
down the Status Bar twice and tapping Auto-rotate or
Portrait.

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Getting to Know Your Phone
Earpiece
Proximity & Light
Sensor
Back Key*
Home Key
Touch Screen
Front Camera
Recent Apps Key*
nano-SIM
/
microSDXC
Card Tray
Auxiliary
Microphone
Indicator Light