ZyXEL Communications P-971M User manual

P-971M
Cable Modem
User’s Guide
Version 3.70.01
6/2005

Prestige 971M User’s Guide
2

P-971M User’s Guide
Copyright 2
Copyright
Copyright © 2005 by ZyXEL Communications Corporation.
The contents of this publication may not be reproduced in any part or as a whole, transcribed,
stored in a retrieval system, translated into any language, or transmitted in any form or by any
means, electronic, mechanical, magnetic, optical, chemical, photocopying, manual, or
otherwise, without the prior written permission of ZyXEL Communications Corporation.
Published by ZyXEL Communications Corporation. All rights reserved.
Disclaimer
ZyXEL does not assume any liability arising out of the application or use of any products, or
software described herein. Neither does it convey any license under its patent rights nor the
patent rights of others. ZyXEL further reserves the right to make changes in any products
described herein without notice. This publication is subject to change without notice.
Trademarks
Trademarks mentioned in this publication are used for identification purposes only and may be
properties of their respective owners.

P-971M User’s Guide
3 Federal Communications Commission (FCC) Interference Statement
Federal Communications
Commission (FCC) Interference
Statement
This device complies with Part 15 of FCC rules. Operation is subject to the following two
conditions:
• This device may not cause harmful interference.
• This device must accept any interference received, including interference that may cause
undesired operations.
This equipment has been tested and found to comply with the limits for a Class B digital
device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy, and if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications.
If this equipment does cause harmful interference to radio/television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver
is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Notice 1
Changes or modifications not expressly approved by the party responsible for compliance
could void the user's authority to operate the equipment.
Information for Canadian Users
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numerique de la classe B est conforme a la norme NMB-003 du Canada.
Certifications
Go to www.zyxel.com

P-971M User’s Guide
Federal Communications Commission (FCC) Interference Statement 4
1Select your product from the drop-down list box on the ZyXEL home page to go to that
product's page.
2Select the certification you wish to view from this page.

P-971M User’s Guide
5 Safety Warnings
Safety Warnings
For your safety, be sure to read and follow all warning notices and instructions.
• To reduce the risk of fire, use only No. 26 AWG (American Wire Gauge) or larger
telecommunication line cord.
• Do NOT open the device or unit. Opening or removing covers can expose you to
dangerous high voltage points or other risks. ONLY qualified service personnel can
service the device. Please contact your vendor for further information.
• Use ONLY the dedicated power supply for your device. Connect the power cord or
power adaptor to the right supply voltage (110V AC in North America or 230V AC in
Europe).
• Do NOT use the device if the power supply is damaged as it might cause electrocution.
• If the power supply is damaged, remove it from the power outlet.
• Do NOT attempt to repair the power supply. Contact your local vendor to order a new
power supply.
• Place connecting cables carefully so that no one will step on them or stumble over them.
Do NOT allow anything to rest on the power cord and do NOT locate the product where
anyone can walk on the power cord.
• If you wall mount your device, make sure that no electrical, gas or water pipes will be
damaged.
• Do NOT install nor use your device during a thunderstorm. There may be a remote risk of
electric shock from lightning.
• Do NOT expose your device to dampness, dust or corrosive liquids.
• Do NOT use this product near water, for example, in a wet basement or near a swimming
pool.
• Make sure to connect the cables to the correct ports.
• Do NOT obstruct the device ventilation slots, as insufficient airflow may harm your
device.
• Do NOT store things on the device.
• Connect ONLY suitable accessories to the device.

P-971M User’s Guide
ZyXEL Limited Warranty 6
ZyXEL Limited Warranty
ZyXEL warrants to the original end user (purchaser) that this product is free from any defects
in materials or workmanship for a period of up to two years from the date of purchase. During
the warranty period, and upon proof of purchase, should the product have indications of failure
due to faulty workmanship and/or materials, ZyXEL will, at its discretion, repair or replace the
defective products or components without charge for either parts or labor, and to whatever
extent it shall deem necessary to restore the product or components to proper operating
condition. Any replacement will consist of a new or re-manufactured functionally equivalent
product of equal value, and will be solely at the discretion of ZyXEL. This warranty shall not
apply if the product is modified, misused, tampered with, damaged by an act of God, or
subjected to abnormal working conditions.
Note
Repair or replacement, as provided under this warranty, is the exclusive remedy of the
purchaser. This warranty is in lieu of all other warranties, express or implied, including any
implied warranty of merchantability or fitness for a particular use or purpose. ZyXEL shall in
no event be held liable for indirect or consequential damages of any kind of character to the
purchaser.
To obtain the services of this warranty, contact ZyXEL's Service Center for your Return
Material Authorization number (RMA). Products must be returned Postage Prepaid. It is
recommended that the unit be insured when shipped. Any returned products without proof of
purchase or those with an out-dated warranty will be repaired or replaced (at the discretion of
ZyXEL) and the customer will be billed for parts and labor. All repaired or replaced products
will be shipped by ZyXEL to the corresponding return address, Postage Paid. This warranty
gives you specific legal rights, and you may also have other rights that vary from country to
country.

P-971M User’s Guide
7 Customer Support
Customer Support
Please have the following information ready when you contact customer support.
• Product model and serial number.
• Warranty Information.
• Date that you received your device.
• Brief description of the problem and the steps you took to solve it.
METHOD
LOCATION
SUPPORT E-MAIL TELEPHONEAWEB SITE
REGULAR MAIL
SALES E-MAIL FAX FTP SITE
CORPORATE
HEADQUARTERS
(WORLDWIDE)
[email protected] [phone] www.zyxel.com
www.europe.zyxel.com
ZyXEL Communications Corp.
6 Innovation Road II
Science Park
Hsinchu 300
Taiw an
[email protected] [phone] ftp.zyxel.com
ftp.europe.zyxel.com
CZECH REPUBLIC
[email protected]om [phone] www.zyxel.cz ZyXEL Communications
Czech s.r.o.
Modranská 621
143 01 Praha 4 - Modrany
Ceská Republika
[email protected]om [phone]
DENMARK
[email protected] [phone] www.zyxel.dk Z y X E L C o m m u n i c a t i o n s A / S
Co lumbusv ej 5
2860 Soeborg
Denmark
[email protected] [phone]
FINLAND
[email protected] [phone] www.zyxel.fi Z y X E L C o m m u n i c a t i o n s O y
Malmi nka ari 10
00700 Helsinki
Finland
[email protected] [phone]
FRANCE
[email protected] [phone] www.zyxel.fr Z y X E L F r a n c e
1 rue des Ve rge rs
Bat. 1 / C
69760 Limonest
France
[phone]
GERMANY
[email protected] [phone] www.zyxel.de ZyXEL Deutschland GmbH.
Adenauerstr. 20/A2 D-52146
Wuerselen
Germany
[email protected] [phone]
NORTH AMERICA
[email protected] [phone]
[phone]
www.us.zyxel.com ZyXEL Communications Inc.
1130 N. Miller St.
Anaheim
CA 92806-2001
U.S.A.
[email protected] [phone] ftp.us.zyxel.com
NORWAY
[email protected] [phone] www.zyxel.no Z y X E L C o m m u n i c a t i o n s A / S
Nils Hansens vei 13
0667 Oslo
Norway
[email protected] [phone]
SPAIN
[email protected] [phone] www.zyxel.es Z y X E L C o m m u n i c a t i o n s
Alejandro Villegas 33
1º,28043Madrid
Spain
[email protected] [phone]
SWEDEN
[email protected] [phone] www.zyxel.se Z y X E L C o m m u n i c a t i o n s A / S
Sjöporten 4, 41764 Göteborg
Sweden
[email protected] [phone]

P-971M User’s Guide
Customer Support 8
UNITED KINGDOM
[email protected] [phone]
08707 555779 (UK only)
www.zyxel.co.uk ZyXEL Communications UK
Ltd.,11, The Courtyard,
Eastern Road, Bracknell,
Berkshire, RG12 2XB,
United Kingdom (UK)
[email protected] [phone] ftp.zyxel.co.uk
a. “+” is the (prefix) number you enter to make an international telephone call.
METHOD
LOCATION
SUPPORT E-MAIL TELEPHONEAWEB SITE
REGULAR MAIL
SALES E-MAIL FAX FTP SITE

P-971M User’s Guide
9 Customer Support