2gig Technologies GC3 User manual

2GIG®GC3 Security & Automation System
UserGuide
10004670 A
WARNING: OWNER'S INSTRUCTION NOTICE
Not to be removed by anyone except occupant
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Copyright © 2016 Nortek Security &Control LLC. All Rights Reserved. U.S. Patent D727,857. Australian Patent No. 357098. Additional Patents Pending.
Covered by one or more claims of patents: http://sipcoll.com/patent-list/ and http://intusiq.com/patent-list/.
The 2GIG, GC3, GoControl, and Linear logos are registered trademarks of Nortek Security &Control LLC in the United States and/or other countries. Other Nortek Security &Control
trademarks may also appear in these materials. Other names or brands may be claimed as the property of others. For more information, contact your 2GIG alarm dealer for pricing or visit
www.nortekinc.com, www.nortekcontrol.com, or http://www.2gig.com.
This document utilizes the Cue gestural icon system by P.J. Onori, which is available under a Creative Commons Attribution-ShareAlike 3.0 United States (CC-BY-SA-3.0)license.
Information in this document is subject to change without notice. The availability of particular products, services, and features may vary by region. Please check with your local dealer for
further details and availability of language options.
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or any means electronic or mechanical, including photocopying and recording for any
purpose other than the purchaser's personal use without the written permission of Nortek Security &Control.
Nortek Security &Control
1950 Camino VidaRoble, Suite 150
Carlsbad, CA92008-6517
USA
800-421-1587

Copyright © 2016Nortek Security &Control LLC 3
CONTENTS
1 INTRODUCTION
About this Guide 6
Document Conventions 6
Technical Support 6
2 SYSTEMOVERVIEW
System Features and Capabilities 8
Additional Accessories 8
Setup and Installation 9
Operational Concepts 9
Features to Limit False Alarms 10
Use and Care of the System 12
Limitations of Alarm Products 12
3 TOUCHSCREEN BASICS
Waking the Touchscreen 14
About the Home Screen 14
System Status Messages 15
System Icons 15
Using the Inbox 16
Using Bookmarks 18
System Logo 18
Viewing the Weather Forecast 19
Using the System Menus 20
Responding to Trouble Alerts 21
4 BURGLARY PROTECTION
Overview 24
Important Concepts 24
Sample Burglary Alarm Plan 25
Arm the System 26
Force Bypassing 27
Use the Quick ExitButton 28
In the Event of an Exit Error 29
To Disarm the System 29
Transmit a User Duress Report 30
In the Event of a Burglary Alarm 30
5 FIRE &CARBON MONOXIDE PROTECTION
Overview 34
Important Concepts 34
National Fire Alarm and Signaling Code 34
Recommended Smoke Alarm Placement 34
Emergency Action Plan 35
In the Event of a Fire Alarm 35
Silence aFalse Fire Alarm 35
In the Event of a Carbon Monoxide Alarm 35
Clear the Alarm History 36

6 EMERGENCY FEATURES
24-Hour Alarm Buttons 38
Activate a Manual Panic,Fire, or Emergency Alarm 38
7 REMOTE CONTROL
Remote Control Devices 40
Operate the System with a Key Fob 40
8 SMART HOME CONTROLS
About the Smart Home Controls Menu 42
Navigate to the Smart Home Controls Menu 42
Lights 42
Locks 42
Thermostats 42
Scenes 43
Add a NewRoom 45
9 SYSTEM INFO AND USAGE
System Info and Usage 50
History 50
System Info 51
Dealer Info 51
10 SYSTEMSETTINGS
Users 54
Sounds 58
Bypass Sensors 59
Smart Home Settings Menu 60
Screen 70
Date/Time 72
SystemTests 72
FirmwareUpdate 74
Replace the GC3 Cellular Radio Module 75
Index 79
Table of Contents Proprietary &Confidential
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Copyright © 2016Nortek Security &Control LLC 5
1 INTRODUCTION
Before you get started, review the following information:
About this Guide 6
Document Conventions 6
Technical Support 6

About this Guide
This guide is designed for end users of the GC3 Security & Automation
System. It provides general system information, safety precautions, and
step-by-step instructions for operating the system. It is intended for use
only by GC3 Security & Automation System owners whose system has
been professional installed in a residential or commercial setting by an
authorized 2GIG alarm dealer.
For a list of 2GIG alarm dealers and distributors in your area, visit:
www.nortekcontrol.com or www.2gig.com.
Document Conventions
This section describes the document conventions used in this guide.
Safety Precautions and Notations
It is imperative that you observe all of the safety precautions documented
in this guide. For your safety and the safety of others, the table below
details how this guide calls special attention to information intended to
safeguard life, health, and property.
DANGER!!! This notation is used to indicate hazardous
situations which, if not avoided, will result in serious injury or
death.
WARNING!! This notation is used to indicate potentially
hazardous situations which, if not avoided, could result in
serious injury or death.
CAUTION! This notation is used to indicate a potentially
hazardous situation which, if not avoided, could result in
minor or moderate injury.
IMPORTANT: This notation is used to indicate a situation
which, if not avoided, could result in property damage,
equipment damage, or data loss.
NOTE: This notation is used to call attention to notable
information that should be followed when installing, servicing,
or using this product.
TIP: This notation is used to call attention to helpful hints
related to using the product.
Touchscreen Navigation
This table describes the action words used to inform users of methods for
touchscreen navigation.
Table 1-1 Touchscreen Navigation
Glyph… Action
Word… Glyph… Action Word…
Tap (or
single tap) Swipe left
Touch and
hold Swipe right
Swipe
down Swipe up
Typographic Conventions
The following typographic conventions are used to call attention to specific
words and phrases:
Bold Highlights key information in list bullets and draws attention
to words, phrases, and text encountered on the touchscreen's
user interface. For example, "open the System Settings menu"
or "swipe up and then tap the System Info button."
Monospace Denotes words, phrases, and text that must be
manually entered by a user through the touchscreen's keypad.
For example, enter the user code 1234 to access the System
Settings menu.
Italics Denotes the names of variable information and optional
settings that can be selected or entered using the touchscreen. It
is also used to refer readers to other Nortek Security &Control or
2GIG product documents that you can read for more information.
Dagger (†)Indicates that a specific setting or value is a factory
default setting or value. The setting or value on your particular
system may be different.
Technical Support
Should you require technical support for this system, please contact your
2GIG alarm dealer or your Remote Service Provider. If your dealer or
provider cannot immediately answer your inquiry, the dealer should
forward a service query to Nortek Security &Control using the appropriate
channel.
1 Introduction Proprietary &Confidential
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Copyright © 2016Nortek Security &Control LLC 7
2 SYSTEMOVERVIEW
This chapter includes the following information:
System Features and Capabilities 8
Additional Accessories 8
Setup and Installation 9
Operational Concepts 9
Features to Limit False Alarms 10
Use and Care of the System 12
Limitations of Alarm Products 12

System Features and Capabilities
If you're familiar with other 2GIG Control Panels, you'll notice the new GC3
Panel from Nortek Security &Control offers the very best components of
the GC2 Panel and has been transformed by a major visual upgrade—
offering a larger touchscreen and an intuitive user interface featuring
convenient, gesture-based navigation.
Figure 1 GC3 Control Panel—Front View
Features
The system includes:
Touchscreen Display: A large, full-color, 7-in (17.8 cm)
diagonal touchscreen with an intuitive, gesture-based user
interface.
Piezo Sounder and Internal Speaker: An 85 dBPiezo
Sounder sounds external alarms. An internal speaker to delivers
voice annunciations, chimes, other system notifications.
CAUTION! Long or repeated exposure to sounds
at or above 85 dB can lead to Noise-Induced
Hearing Loss (NIHL).
Alarm Button/LEDIndicator:Tap this button to show Panic,
Fire, and Emergency buttons. For more information, see the
GC3 Security & Automation System Fingertip Guide.
Home Button/LEDIndicator: A button to wake the
touchscreen and give users the ability to return to the
touchscreen's Home screen. For more information, see the GC3
Security & Automation System Fingertip Guide.
Removable Faceplate: A removable faceplate concealing a
door lock for the Cellular Radio Module bay.
Microphone and Speaker: A built-in microphone and speaker
provide clear 2-Way Voice communication during alarm events
between users at the GC3 Panel and operators at the Central
Station.
Cellular Radio Module with Internal Antenna: A snap-in
Cellular Radio Module with an internal antenna that fits neatly in
the side panel.
24-Hour Backup Battery: A 24-hour backup battery to support
the GC3 Panel during temporary AC power failures and outages.
USBPort: Aconvenient USB port at the top of the GC3 Panel
that can be used with a USBthumb drive (not supplied)to update
the system's firmware.
Capabilities
The system includes these capabilities:
Security Codes: The system supports a maximum of 100
unique, programmable, security codes for accessing system
functions. You are provided with one (1)Master User Code, one
(1)Duress Code, and one (1)Installer Code (reserved for use by
2GIG alarm dealers and installers), and the ability to create 98
additional user codes for accessing the system.
Z-Wave®and Z-Wave Plus™ Compatibility: Installers (and
end users, if configured on the system)can add up to 232 smart
home devices to communicate with the GC3 Panel using the Z-
Wave and Z-Wave Plus wireless communication protocol. The
GC3 Panel can be included and operated in any Z-Wave network
with other Z-Wave certified devices from other manufacturers
and/or other applications. All non-battery operated nodes within
the network will act as repeaters regardless of vendor to increase
reliability of the network. This device is a security enabled Z-Wave
Plus product that is able to use encrypted Z-Wave Plus messages
to communicate to other security enabled Z-Wave Plus products.
2-Way Voice: (Optional) Operators at the Central Station can
communicate directly with end users through the GC3 Panel .
Operators can also silently listen-in after receiving a user duress
report.
Date, Time, and Weather Forecasts1:Users can view the
current date, time, and weather forecast in an easy-to-read
format.
System Vocabulary/Voice Descriptors: A list of vocabulary
words integrates with the on-screen user interface and audio
announcements. This lets installers customize the sensor names
that display on the GC3 Panel , as well as for the audible system
announcements.For example, when someone opens the front
door, the system can be set up to announce "front door."
Additional Accessories
The installer typically sets up the system to communicate with a variety of
wired and/or wireless sensors. Some sensors are visible on the wall or
ceiling. For example, Wireless Smoke/Heat/Freeze Alarms and Wireless
Carbon MonoxideDetectors. Others may be hidden in door jambs . For
example, Recessed Door/Window Contacts. Sensors might also be
installed in additional locations. For example, a Glass Break Detector and
a Passive Infrared Motion Detector.
NOTE: A variety of 2GIG and GoControl branded devices
are compatible with the GC3 Security & Automation System.
Sensors manufactured by other companies may also be
compatible with the system. For information, visit
dealer.2gig.com.
1Date, Time and Weather Forecasts are supported by most Remote Service Providers in most
regions. Consult your provider to determine if this feature is enabled.
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Proprietary &Confidential 2 SystemOverview
IMPORTANT: To ensure that your system's sensors are
operating properly, it is important to test all sensors. Consult
your installer to determine the schedule for testing your
sensors.
Z-Wave Smart Home Controls
Consult your 2GIG alarm dealer for information about installing a wide
variety of compatible Z-Wave smart home controls including:
Lights
Locks
Thermostats
Setup and Installation
The GC3 Security & Automation System must be installed by a qualified
technician who is either employed by, or under contract with, a 2GIG alarm
dealer. The alarm must always be installed in accordance with your
country's national electrical installation regulations and/or all applicable
codes in the local jurisdiction.
Operational Concepts
Understanding these concepts will help you operate the system:
24-Hour Alarm Buttons
An installer can configure the GC3 Panel to show or hide three 24-hour
alarm buttons on the touchscreen: Panic,Fire, and Emergency. When
the buttons are enabled and visible, users can manually trigger an alarm
from the GC3 Panel. Alarms can also be activated from a wireless keypad
(if installed), from wireless sensors, or from portable devices (for example,
a Panic Button Remote). See "Emergency Features" on page 37.
Alarm
When the system detects an alarm condition, it immediately sounds an
audible alarm that continues for a preset amount of time. If external alarm
sounders or Z-Wave sirens have been installed, those devices also sound
an audible alarm. During an alarm (and also after a user cancels or clears
the alarm), the Alarm History reveals a chronological list of the alarms
that have occurred by zone. The next time you arm the system, the system
automatically clears the history. You can also manually clear the history.
See "Clear the Alarm History" on page 36.
Burglary Protection
Burglary protection is provided by a combination of perimeter and interior
sensors installed on doors, windows, and other areas of a dwelling. See
"Burglary Protection" on page 23.
Security Codes
The system supports a maximum of 100 unique security codes. There are
four types of security codes supported by the system:(1)Master User, (2)
User, (3)Duress, and (4)the Installer Code, which is reserved for use by
2GIG alarm dealers and installer. See "Users" on page 54.
Fire and Gas Protection
Fire and gas protection are provided by a combination of Wireless Carbon
MonoxideDetectors and Wireless Smoke/Heat/Freeze Alarms that
protect your dwelling 24 hours-a-day. When an alarm condition is
detected, the system sounds an alarm and transmits a report to the
Central Station so operators can dispatch the appropriate emergency
services. See "Fire &Carbon Monoxide Protection" on page 33.
Sensor Types
When programming the sensor into the system, the installer sets the
sensor type for each device.This determines how and when the system
will react when a sensor detects a an alarm condition. Fire protection
sensors protect the dwelling 24-hours a day, whereas burglary protection
sensors only protect the premises when the system is armed.
Trouble Alerts
The system monitors itself for abnormal operating conditions and alerts
you when trouble is detected. Examples of alert conditions include
ACpower loss at the GC3 Panel, low battery conditions at a sensor, and
more. See "Responding to Trouble Alerts" on page 21.The installer can
configure the system to transmit a variety of trouble alerts to the Central
Station.
Wired and Wireless Sensors
Your system can be installed with wired sensors, wireless sensors, or a
combination of both. Some sensors are visible on the wall or ceiling (for
example, Wireless Smoke/Heat/Freeze Alarms and Wireless Carbon
MonoxideDetectors), while others may be hidden in doorjambs (for
example, Recessed Door Contacts). Sensors can also be mounted in
different locations (for example, Glass Break Detectors and Passive
Infrared Motion Detectors).
Zones
The system’s wired and/or wireless sensors that have been programmed
by the installer are also sometimes referred to as zones. Examples of
zones that are typically set up for a home installation include Front Door,
Sliding Glass Door,Living Room Bay Window, and so on.
Copyright © 2016Nortek Security &Control LLC 9

Features to Limit False Alarms
For compliance with ANSI/SIA CP-01-2010: Control Panel Standard - Features for False Alarm Reduction, the installer can set a variety of different options
designed to limit occurrences of a False Alarm.
Table 2-1 ANSI/SIA CP-01-2010 Features to Limit False Alarms
ANSI/SIA CP-01-2010 2GIG System Feature UserGuide
4.2.2.1 Exit Time Exit Delay "Important Concepts" on page 24
"Arm the System" on page 26
4.2.2.2 Progress Annunciation Exit Delay Announcement "Important Concepts" on page 24
"Arm the System" on page 26
4.2.2.3 Exit Time Restart Exit Delay Restart "Important Concepts" on page 24
"Arm the System" on page 26
4.2.2.4 Exit Error Exit Error "In the Event of an Exit Error" on page 29
4.2.2.5 Unvacated Premises Auto Stay "Arm the System (Away Mode)" on page 26.
4.2.3.1 Entry Delay Entry Delay "Important Concepts" on page 24
"To Disarm the System" on page 29
4.3.2.2 Progress Annunciation Entry Delay Announcement "Important Concepts" on page 24
"To Disarm the System" on page 29
4.3.2.3 Disarm Disarming Features "Important Concepts" on page 24
"To Disarm the System" on page 29
4.2.4.1 Control Buttons Keyfob/Remote Arming Mode on
System Not Ready
"Remote Control Devices" on page 40
4.2.4.2 Manual Alarms Emergency Alarm Features "Activate a Manual Panic,Fire, or Emergency Alarm" on page 38
4.2.4.3 System Acknowledgment Alert Keyfob Disarming After
Alarm, Keyfob Arm/Disarm
Confirmation
"Arming the System Using a Keyfob" on page 40
"Disarming the System Using a Key Fob" on page 40
4.2.4.4 Remote Arming Key Fob Arming "Arming the System Using a Keyfob" on page 40
4.3.4.5 RemoteDisarming Key Fob Arming "Disarming the System Using a Key Fob" on page 40
4.2.5.1 Abort Window Abort Window Dialer Delay "In the Event of a Burglary Alarm" on page 30
4.2.5.1.1 Disarm Abort Window Dialer Delay "In the Event of a Burglary Alarm" on page 30
4.2.5.1.2 Abort Abort Window Dialer Delay "In the Event of a Burglary Alarm" on page 30
4.2.5.2 Alarm Transmission Abort Window Dialer Delay "In the Event of a Burglary Alarm" on page 30
4.2.5.3 Disarm Disarm "To Disarm the System" on page 29.
4.2.5.4 Cancel Window Alarm Cancel Time, Alarm Cancel
Display
"In the Event of a Burglary Alarm" on page 30
"Silence aFalse Fire Alarm" on page 35
4.2.6.1 Use of Duress Feature User Duress Report "Transmit a User Duress Report" on page 30.
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Proprietary &Confidential 2 SystemOverview
ANSI/SIA CP-01-2010 2GIG System Feature UserGuide
4.2.6.2 Duress Code Duress Code "Types of User Codes" on page 54
"Users" on page 54.
4.2.7 Initiation of Manual Alarms Panic, Fire, or Emergency Alarm "Activate a Manual Panic,Fire, or Emergency Alarm" on page 38.
4.3.1 Cross Zoning Cross Sensor Zones, Cross
Sensor Timeout
"Q26:Cross sensor zones (99-100)" on page58 of the GC3
Installation & Programming Guide.
"Q27:Cross sensor timeout, in seconds (10-120)" on page59 of the
GC3 Installation & Programming Guide.
4.3.2 Swinger Shutdown Swinger Shutdown Count (1-6) "Q25: Swinger shutdown count (1-6)" on page58 of the GC3
Installation & Programming Guide.
4.3.3 Fire Alarms Fire &Carbon Monoxide
Protection
"Fire &Carbon Monoxide Protection" on page 33
4.6.3 SystemTest Console Test
Sensors Test "SystemTests" on page 72
Copyright © 2016Nortek Security &Control LLC 11

Use and Care of the System
To care for the system, observe the following:
Humidity and Liquids Do not expose the system to water, rain,
extreme humidity, perspiration, or other liquids. The optimum
humidity range for the system is 9-90% non-condensing.
Extreme Heat or Cold Do not expose the system to extreme
heat or cold. The optimum operating temperature range is 32° to
120° F (0° to 49° C).
Shock and Vibration For optimum protection against shock
and vibration, make sure that your installer has securely mounted
the touchscreen flush against the wall or properly installed it in a
compatible desktop kit.
IMPORTANT: To prevent touchscreen damage during
cleaning, see "Screen" on page 70.
Limitations of Alarm Products
This security system cannot offer guaranteed protection against burglary,
fire, or other emergencies. Any alarm, whether commercial or residential,
is subject to compromise or failure to warn for a variety of reasons. For
example:
Intruders may gain access through unprotected openings or have
the technical sophistication to bypass an alarm sensor or
disconnect an alarm warning device.
Intrusion detectors (sensors) do not work without power. Battery
operated devices do not work without batteries, with dead
batteries, or if the batteries are not put in properly. Devices
powered solely by AC do not work if their AC power supply is cut
off for any reason, however briefly.
signals sent by wireless sensors may be blocked or reflected by
metal before they reach the alarm Control Panel, even if the
signal path has been recently checked during a weekly test.
Blockage can occur if a metal object has been moved into the
sensor's signal path.
A user may not be able to reach a panic or emergency button
quickly enough.
Telephone lines needed to transmit alarm signals from a
premises to a Central Station may be out of service or temporarily
out of service. Telephone lines are also subject to compromise by
sophisticated intruders.
Even if the system responds to the emergency as intended,
however, occupants may have insufficient time to protect
themselves from the emergency situation. In the case of a
monitored alarm system, authorities may not respond
appropriately.
Alarm warning devices such as sirens, bells, or horns may not
alert people or wake up sleepers if they are located on the other
side of closed or partly open doors. If warning devices sound on a
different level of the residence from the bedrooms, then they are
less likely to waken or alert people inside the bedrooms. Even
persons who are awake may not hear the warning if the alarm is
muffled from a stereo, radio, air conditioner, or other appliance,
or by passing traffic. Finally, alarm warning devices, however
loud, may not warn hearing-impaired people or awaken deep
sleepers.
While smoke detectors have played a key role in reducing
residential fire deaths, they may not activate or provide early
warning for a variety of reasons in as many as 35% of all fires,
according to data published by the Federal Emergency
Management Agency. Some of the reasons smoke detectors
used in conjunction with this system may not work are where
smoke cannot reach the detectors, such as in chimneys, in walls,
or roofs, or on the other side of closed doors. Smoke detectors
may have been improperly installed and positioned. Smoke
detectors also may not sense a fire on another level of a
residence or building. A second floor detector, for example, may
not sense a first floor or basement fire. Moreover, smoke
detectors have sensing limitations. No smoke detector can sense
every kind of fire every time. In general, detectors may not always
warn about fires caused by carelessness and safety hazards like
smoking in bed, violent explosions, escaping gas, improper
storage of flammable materials, overloaded electrical circuits,
children playing with matches, or arson. Depending upon the
nature of the fire and/or the locations of the smoke detectors, the
detector, even if it operates as anticipated, may not provide
sufficient warning to allow occupants to escape in time to prevent
injury or death.
This equipment, like other electrical devices, is subject to
component failure. Evven though this equipment is designed to
last as long as ten years, the electronic components could fail at
any time.
The most common cause of an alarm system not functioning when an
intrusion or fire occurs is inadequate maintenance.
Although installing an alarm system may make homeowners eligible for
lower insurance rates, an alarm system is not a substitute for insurance.
Homeowners, property owners, and renters should continue to act
prudently in protecting themselves and continue to insure their lives and
property.
2 SystemOverview Proprietary &Confidential
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Copyright © 2016Nortek Security &Control LLC 13
3 TOUCHSCREEN BASICS
This chapter includes the following information:
Waking the Touchscreen 14
About the Home Screen 14
System Status Messages 15
System Icons 15
Using the Inbox 16
Using Bookmarks 18
System Logo 18
Viewing the Weather Forecast 19
Using the System Menus 20
Responding to Trouble Alerts 21

Waking the Touchscreen
During periods of inactivity, the touchscreen automatically times out and
enters sleep mode. To place it into full-power mode, you must wake the
touchscreen.
Figure 1 Wake the Touchscreen
To wake the touchscreen:
Tap any area on the
touchscreen.
OR
Press the Home
button to the right of
the touchscreen.
This reveals the Home
screen. See "About the Home
Screen" below.
TIP: The touchscreen goes into sleep mode after one (1)
minute of inactivity. To change this setting to between 30
seconds and 10 minutes, tap System Settings, enter the
Master User Code, tap Screen , and then change the
Screen Timeout setting.
About the Home Screen
When you first wake the system, it reveals the Home screen.
Figure 2 Home Screen Features
NOTE: Access to some features is restricted. To gain access
to a restricted feature, you must know the four-digit Master
User Code. See "Users" on page 54.
Table 3-1 Home Screen Features
This feature… Does this… To learn more…
ASystem Status
Messages
Reveals the current
system state.
See "System
Status Messages"
on the facing
page.
BSystem Icons
Provides access to
messaging
features,
bookmarks,
brightness/volume
controls, and
displays the current
power source.
See "System
Icons" on the
facing page.
CSystem Logo Tap the logo and
then enter the
Duress Code to
transmit a User
Duress signal to the
Central Station.
See "System
Logo" on page 18.
DDate/Time View the current
date/time.
See "Date/Time"
on page 72.
EWeather Forecast View the current
weather forecast
(when enabled for
your system).
See "Viewing the
Weather
Forecast" on
page 19.
FSystem Settings
Gives anyone who
knows the Master
User Code access
to a variety of
general system
settings.
See
"SystemSettings"
on page 53
GSystem Info and
Usage
View general
System
Information,
History, and
Dealer Info.
See "System Info
and Usage" on
page 50.
HSmart Home Controls
Access your
system's smart
home controls.
See "About the
Smart Home
Controls Menu"
on page 42.
ISecurity Features Lets users
arm/disarm the
system.
See "Arm the
System" on page
26.
3 Touchscreen Basics Proprietary &Confidential
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Proprietary &Confidential 3 Touchscreen Basics
System Status Messages
At the top-left of the screen, different messages appear to reveal the current system state.
Figure 3 System Status Messages
This table describes the different system status messages on the system.
Table 3-2 System Status Messages
This system status message… Indicates that…
System Ready To Arm Indicates all sensors are closed and the system is ready to be armed.
System Not Ready to Arm One or more sensors are open.
SystemReady To Arm (BYPASS) The system is ready to arm and one or more sensors are on the Bypassed Sensors list. See "Force Bypassing" on
page 27.
System Arming (STAY) The system is in the process of arming itself in Stay Mode.
System Arming (AWAY) The system is in the process of arming itself in Away Mode.
System Armed The system is armed and protecting the premises.
Restarting Security Process The security system is restarting. Typically, this only appears after an installer modifies a System Configuration
setting.
System Icons
The status bar that appears on the top of the Home screen and on most system menus reveals a variety of icons providing system information and access to
different functions.
Figure 4 System Status Bar
Table 3-3 System Icons
USBUpdate Incoming Messages No Bookmark Add Bookmark
Go to Bookmark Dim Touchscreen System Volume ON Non-Critical Sounds OFF
System on ACPower System NOTon ACPower Low Backup Battery Battery Charging
Copyright © 2016Nortek Security &Control LLC 15

Using the Inbox
There are three (3)types of messages that arrive in the Inbox:Alerts,
Alarms, and Messages. When a new message arrives, the Messages
system icon at the top of the screen blinks and shows the number of new,
unread messages. When a new message arrives, the system emits three
(3)beeps once every minute until the message is read.
Figure 5 Messages System Icon
Reading Alert Messages
To read an alert message:
1. Tap the Unread Messages system icon.
2. In the drop-down menu, tap Alerts.
Figure 6 Unread Messages >Alerts
The system reveals the alert messages.
Reading Alarm Messages
If the system goes into an alarm state, a message is sent to the Inbox.
To read an alarm message:
1. Tap the Unread Messages system icon.
2. In the drop-down menu, tap Alarms.
Figure 7 Unread Messages >Alarms
NOTE: If a user duress report has been transmitted
to the Central Station, a notification message about
the silent alarm is not sent to the Inbox. See
"Transmit a User Duress Report" on page 30.
The system reveals the alarm messages.
Reading Incoming Messages
Your security provider has the ability to transmit messages about system
upgrades, additional services, special regional weather alerts, and so on.
When transmitting messages to your system, your security provider can:
Mark a Message as Public or Private: Apublic message can
be read by any user. A private message can only be opened by
users who know the Master User Code.
Classify a Message as High or Low Priority: Message
classified by the sender as High priority messages appear in
YELLOW. Low priority messages appear in GRAY.
Specify When or If Messages Expire: There is no enforced
limit on the number of messages that you can keep in the Inbox.
However, messages that have been set to expire will be
automatically removed from the Inbox at the time and date
specified by the sender.
To read messages sent by your security provider:
1. Tap the Unread Messages system icon.
2. In the drop-down menu, tap Messages.
Figure 8 Messages >Reading Messages
This reveals the Messages screen.
3. Before opening the message, it helps to understand the following:
If a message was marked by the sender as Low priority,
it appears in GRAY.
If a message was marked by the sender as High priority,
it appears in YELLOW.
If a message was marked as private, a lock icon appears
next to the message.
Figure 9 Messages—Priority and Security
4. Tap the desired message to open it.
5. If the message was marked as private, enter your system's four-
digit Master User Code.
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Figure 10 Enter Your Code to Read the Message
6. When the message appears, read the text.
Figure 11 Reading a Message
Marking a Message as Read
After reading a message, the system automatically marks the message as
read. You can also manually mark the message as read.
To mark a message as read:
1. Open the desired message.
2. After reading the text, tap Mark as Read.
Figure 12 Messages >Mark as Read Button
The system marks the message as read.
Marking a Message as Unread
If you want to keep a message in the unread status after reading it, you
can mark the message as unread.
To mark a message as unread:
1. Open the desired message.
2. After reading the text, tap Mark as Unread.
Figure 13 Messages>Mark as Unread Button
The system marks the message as unread.
Deleting a Message
If you want to permanently remove a message from the Inbox, you can
delete it.
To delete a message:
1. Open the desired message.
2. After reading the text, tap Delete.
Figure 14 Messages >Delete Button
The system deletes the message from the Inbox.
Copyright © 2016Nortek Security &Control LLC 17

Using Bookmarks
If you frequently navigate to a particular screen, you can bookmark it which
will make it the default home screen. The system lets you bookmark one
(1)screen. This feature is typically used to bookmark a room.
Bookmarking a Screen
To bookmark a screen:
1. Navigate to the desired screen.
For example, tap Smart Home Controls. Then tap Rooms and
then tap on a Room you have created.
2. Tap the Add Bookmark system icon.
Figure 15 Add Bookmark System Icon
3. At the Bookmark this screen?message, tap OK.
Figure 16 Bookmark this ScreenMessage
The system bookmarks the screen and a star appears on the
bookmark icon. See "Opening a Bookmarked Screen" below.
The bookmarked screen now becomes the default home screen
for the system. After 30 seconds of inactivity the panel will
automatically display the bookmarked screen.
Opening a Bookmarked Screen
If you have bookmarked a frequently used screen, a star appears on the
system icon.
To go to the bookmarked screen:
1. Tap the Open Bookmark system icon.
Figure 17 Open Bookmark Icon
The system opens the bookmarked screen.
Clearing a Bookmark
To clear a bookmark from a screen:
1. Navigate to the Home screen.
2. Press and hold the bookmark icon until a Clear Bookmark?
message appears.
3. Tap OK to clear the bookmark.
System Logo
In the top right corner of the Home screen, the system logo appears.
Figure 18 System Logo
The system logo serves two functions:
Duress Code: Users can tap the logo at any time to enter the
Duress Code. See "Transmit a User Duress Report" on page 30.
Installer Toolbox: 2GIG alarm dealers and installers can tap
the logo and then enter the Installer Code to access the Installer
Toolbox menu. See theGC3 Installation &Programming Guide.
NOTE: The logo may be changed to the security dealer's
logo.
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Viewing the Weather Forecast
If your Remote Service Provider provides weather forecasts and you have
added this option as part of your service agreement, you can view five-day
weather forecasts on the Home screen of the touchscreen display.
Figure 19 Five-Day Weather Forecast
Copyright © 2016Nortek Security &Control LLC 19

Using the System Menus
Across the bottom of the Home screen, users can tap a button to access
other menus. These menus include Smart Home Controls,System
Info and Usage, and System Settings.
Figure 20 System Menus
Smart Home Controls
Tap the Smart Home Controls button on the Home screen to reveal the
Smart Home Controls menu. These options give users the ability to
operate any smart home devices (if installed) directly from the GC3 Panel.
To learn about options in this menu, see "About the Smart Home Controls
Menu" on page 42.
Figure 21 Smart Home Controls Menu
If the Smart Home Controls menu is not configured on your system, the
following notification message appears when you tap the Smart Home
Controls button. Tap OK to dismiss the message.
NOTE: Consult your security provider for information about
enabling the Smart Home Controls feature on your system.
Figure 22 Feature Not Currently Activated Message
System Info and Usage
Tap the System Info and Usage button on the Home screen to reveal
the System Info and Usage menu. This menu provides users with
access to system history, system information, and contact information for
your 2GIG alarm dealer. To learn about the options in this menu, see
"System Info and Usage" on page 50.
Figure 23 System Info and Usage Menu
System Settings
Tap the System Settings button on the Home screen to reveal the
System Settings menu. This menu gives users access to general
settings for the GC3 Security & Automation System. To learn about the
options in this menu, "SystemSettings" on page 53
NOTE: To use this feature, you must know the four-digit
Master User Code.
Figure 24 System Settings Menu
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