2N OMEGA Lite User manual

2N
®
OMEGALite
VoiceMail
USERMANUAL–VoiceMail 1
www.2n.cz
USERMANUAL
VoiceMail
Version 1.0
Intelligent Security & Fire Ltd.

2N
®
OMEGALite
VoiceMail
USERMANUAL–VoiceMail 2
www.2n.cz
Dearcustomer,
letuscongratulateyou on having purchased the 2NOMEGALite systemwiththe
VoiceMail application.Thisnewproducthasbeen developedandproducedinorder
toprovide the maximumutilityvalue,qualityand reliabilitytothe user.Wehope you
will be fullysatisfied withthe application foralong time.
Intelligent Security & Fire Ltd.

2N
®
OMEGALite
VoiceMail
USERMANUAL–VoiceMail 3
www.2n.cz
CONTENTS
1. Introduction.......................................................................................................4
2. How toUse VoiceMail.......................................................................................5
2.1. CallForwarding toVoIPVoiceMail.........................................................................................5
2.2. Selecting VoIPVoiceMailBox................................................................................................7
2.2.1. FromYourInternalLine.........................................................................................................7
2.2.2. FromAnotherInternalLine.....................................................................................................7
2.3. Passing VoiceMailBoxtoAnotherLine.................................................................................8
2.4. VoiceMailBoxMenu..............................................................................................................8
3. Settings..............................................................................................................9
3.1. VoIPVoiceMailUserSettings................................................................................................9
3.1.1. ConfigurationLogin...............................................................................................................9
3.1.2. UserParameters....................................................................................................................11
3.2. VoIPVoiceMailAdministratorSettings.................................................................................14
3.2.1. ConfigurationLogin.............................................................................................................14
3.2.2. VoiceMail Licence................................................................................................................15
3.2.3. VoiceMail Line.....................................................................................................................17
3.2.4. LeastCostRouting-Routes..................................................................................................18
3.2.5. LeastCostRouting-Destinations.........................................................................................20
3.2.6. LeastCostRouting-Normalising.........................................................................................23
3.2.7. SIPProxy.............................................................................................................................25
3.2.8. Users....................................................................................................................................27
3.2.9. Voice Menu..........................................................................................................................29
3.3. PBXVoiceMailSettings.......................................................................................................30
Intelligent Security & Fire Ltd.

2N
®
OMEGALite
VoiceMail
USERMANUAL–VoiceMail 4
www.2n.cz
1.Introduction
The VoiceMailapplication integratedinthe VoIPmoduleprovidesahigh
comfort tothe 2NOMEGALitesystemusers.
Having missed acall,you canretrieveavoicemessage storedinthe
integratedVoIPmodule.Youarenotifiedofthe message invariableways.You
eitherfind the countofnewvoicemessageson yourkeyphone display,orheara
voicenotificationupon pickingupthe handsetorHandsFree,orgetatextSMSif
yourPBX isequipped withaGSMmodule.
The maximumtotallengthofone voicemessage is1minute.You can
access yourvoicemessagesfromanyinternal(subscriber)telephoneline.Touse
alineotherthan yourownforlistening toavoicemessage,entertheuser
passwordtoget intoyourVoiceMail box.TheMobilityExtensionusersmayretrieve
voicemessagesoutsidethe PBX too.
Read thismanualcarefullytoset up and usethe VoiceMailservicecorrectly.
ForVoIPmodulesettingsrefertothe detailed manual.
Intelligent Security & Fire Ltd.

2N
®
OMEGALite
VoiceMail
USERMANUAL–VoiceMail 5
www.2n.cz
2.HowtoUseVoiceMail
Havingbeenassigned the righttousetheVoIPmoduleVoiceMail box,you
can select theVoiceMailforwardingoptions.
2.1. Call ForwardingtoVoIPVoiceMail
You can useallforwarding optionsavailableinyourPBX (Immediate,At
absence, If busy)toforwardyourcallstotheVoiceMailbox. However, rememberto
forwardyourcallsasifforwardingtoan external(CO)line,i.e.withtheFLASH
button confirmation on yourtelephoneset.
Pick up thehandset andwait forthe internaldialtone
(————).
nnPmm
1.Toforwardallof yourcalls totheVoiceMailbox, dial
‘#11nnPmm’,wherenn is‘86’foraccess totheVoIPtrunk, Pis
‘5’asthe VoIPVoiceMailprefixand mmisyourinternalline
numbertobe forwarded tothe VoiceMailbox;
or
nnPmm
2.Or, toforwardyourcallstoacolleague outsidethe company
onlyincaseyourline isbusy, dial‘#12nnPmm’,wherenn is
‘86’foraccesstotheVoIPtrunk, Pis‘5’astheVoIPVoiceMail
prefixand mm isyourinternallinenumbertobe forwarded to
the VoiceMailbox;
or
nnPmm
3.Or, toforwardyourcallstoacolleague oryourmobilephone
onlyincaseyoufailtoanswerthe callon yourtelephone within
atimelimit, dial‘#13 nnPmm’,wherenn is‘86’foraccess to
the VoIPtrunk, Pis‘5’asthe VoIPVoiceMailprefixand mm is
yourinternalline numbertobe forwardedtotheVoiceMailbox;
or
nnPmm
4.Or, toforwardyourcallsaccording toitems2and3at the
sametime, dial‘#14nnPmm’,wherenn is‘86’foraccess to
the VoIPtrunk, Pis‘5’asthe VoIPVoiceMailprefixand mm is
yourinternalline numbertobe forwardedtotheVoiceMailbox.
PushFLASHorR.
Listentotheservice-executing message.
Intelligent Security & Fire Ltd.

2N
®
OMEGALite
VoiceMail
USERMANUAL–VoiceMail 6
www.2n.cz
Hang up.
You mayforwardyourcallsonlyifyouhavebeen allowed sointhe
configuration andhavebeen assigned therelevant privatecallright.
Tocancelallcallforwarding settings:
Pick up thehandset.
Listentothecall-forwardingmessage if youhaveselected the
permanent forwarding option.
Dial‘#10’.
Listentotheservice-executing message.
Example:Supposethatyouwanttoassign internalline 11immediatecall
forwardingtoVoiceMailboxand theVoIPmoduleandPBX defaultsettingshave
not beenchanged, thenpush:
#11 86 511 FLASH.
C
Intelligent Security & Fire Ltd.

2N
®
OMEGALite
VoiceMail
USERMANUAL–VoiceMail 7
www.2n.cz
2.2. SelectingVoIPVoiceMailBox
You arenotified ofaVoiceMailmessage invariableways.You eitherfind the
countofnewvoicemessageson yourkeyphone display,orhearavoice
notification upon picking up the handsetorHandsFree,orgetatextSMSifyour
PBX isequipped withaGSM.
2.2.1.FromYourInternal Line
Pick up thehandset andwait forthe internaldialtone (————).
Pmm
Dial‘86’foraccesstotheVoIPtrunk, P=‘5’asthe VoIPVoiceMail
prefixand mm asyourinternalline number.
Wait untilVoiceMailseizesthe line and followthe voicemenu
instructions.
Hang up.
2.2.2.FromAnotherInternalLine
Pick up thehandset andwait forthe internaldialtone (————).
P
Dial‘86’foraccesstotheVoIPtrunkand P=‘5’asthe VoIPVoiceMail
prefix:
Wait untilVoiceMailseizesthe line and followthe voicemenu
instructions.
Hang up.
Intelligent Security & Fire Ltd.

2N
®
OMEGALite
VoiceMail
USERMANUAL–VoiceMail 8
www.2n.cz
2.3. PassingVoiceMail BoxtoAnotherLine
The VoiceMailsystemenablesyou topassamailboxtoanotherinternalline
bycallingdirectlytoitsVoiceMailbox(if the line hasbeen assigned one).
Pick up thehandset andwait forthe internaldialtone (————).
Pmm
Dial‘86’foraccesstotheVoIPtrunk, P=‘5’asthe VoIPVoiceMail
prefixand mm asthe internallinenumbertowhichyou want topass
yourmailbox.
Wait untilVoiceMailseizesthe line and followthe voicemenu
instructions.
Hang up.
2.4. VoiceMail BoxMenu
Forhowtoscrollthroughthe VoiceMailmenurefertothe diagrambelow.To
initiatean action, pushthe appropriateDTMFbutton onyourtelephone.
Intelligent Security & Fire Ltd.

2N
®
OMEGALite
VoiceMail
USERMANUAL–VoiceMail 9
www.2n.cz
3.Settings
TooperatetheVoiceMailserviceon an integratedVoIPmodule,selectthe
relevantsettingsand assignmentsbothfortheVoIPmoduleand the 2NOMEGA
LitePBX.MostVoIPmodulesettingsaredefaultvaluesandthereforeneed notbe
changed unless foraseriousreason.
3.1. VoIPVoiceMail UserSettings
ThismanualassumesthattheVoIPmodulehasbeenconfiguredproperlyfor
yourinternalIPnetworktrafficand thusconsidersthe PBX systemincluding the
VoIPmodulefullyoperational.
The usermayenableordisablethe VoiceMailsystemafteradue logintothe
VoIPmodule.
3.1.1.Configuration Login
Forconfiguration useaweb browsersuchasthe Internet Explorer.
Enterthe VoIPmoduleIPaddress providedbythe systemadministratorasthe
loginpage address.
The logindialoguegetsdisplayed.
Intelligent Security & Fire Ltd.

2N
®
OMEGALite
VoiceMail
USERMANUAL–VoiceMail 10
www.2n.cz
Enter:
Username-yourline number.
Password-loginpassword(default =1111).
Push login forconfirmation.
Intelligent Security & Fire Ltd.

2N
®
OMEGALite
VoiceMail
USERMANUAL–VoiceMail 11
www.2n.cz
3.1.2.UserParameters
Upon login,an introductoryscreen isdisplayed showing the optionsofthe
VoIPmoduleconnected.
Select theusersettingsinthe Usermanagement, Password section.
Intelligent Security & Fire Ltd.

2N
®
OMEGALite
VoiceMail
USERMANUAL–VoiceMail 12
www.2n.cz
Tochange asetting push .
Hereenter:
Newpassword–anewconfiguration loginpassword.
Confirmnewpassword–re-enterthenewconfiguration loginpassword.
Language–selectthe configuration language(CZ, EN, SK).
VoiceMailenabled–enabled/disabled.
PIN-1111 (defaultvaluethatcan bechangedbytheuserinthevoicemenu
anytimelater) –usedforenteringthe VoiceMailboxfromaline otherthan the
user’sline.
Intelligent Security & Fire Ltd.

2N
®
OMEGALite
VoiceMail
USERMANUAL–VoiceMail 13
www.2n.cz
SMSnotification number–aGSMnumberforsendingSMSmessages
notifying thatavoicemessage hasbeen received ifthePBX isequipped witha
GSMmodulewithavalidSIMcard.
Push toconfirmthe settings.
Intelligent Security & Fire Ltd.

2N
®
OMEGALite
VoiceMail
USERMANUAL–VoiceMail 14
www.2n.cz
3.2. VoIPVoiceMail AdministratorSettings
3.2.1.Configuration Login
Forconfiguration useaweb browsersuchasthe Internet Explorer.
Enterthe VoIPmoduleIPaddress asthe loginpage address.
The logindialoguegetsdisplayed.
Enter:
Username–Administratorloginname.
Password–Administratorloginpassword.
Intelligent Security & Fire Ltd.

2N
®
OMEGALite
VoiceMail
USERMANUAL–VoiceMail 15
www.2n.cz
Push login forconfirmation.
3.2.2.VoiceMailLicence
The VoiceMaillicencehastobe added tothe VoIPmoduleforacorrect
function ofthe VoiceMailservice.Afterlogintothe VoIPmoduleon theintroductory
page, usetheweb browserlinktotheVoIPmoduleIPaddress tofind the VoiceMail
licenceinthe listofavailablelicences.Thenumberofclientsauthorised tousethe
VoiceMailservice(VoiceMailusers)isdisplayed here.
If no VoiceMail usersaredisplayed,then obtainthe licencefromthe supplier
and add ittothe VoIPmodule.Todo this,usethe Administration,Add licence
sectionof theconfigurationtool.
Intelligent Security & Fire Ltd.

2N
®
OMEGALite
VoiceMail
USERMANUAL–VoiceMail 16
www.2n.cz
Intelligent Security & Fire Ltd.

2N
®
OMEGALite
VoiceMail
USERMANUAL–VoiceMail 17
www.2n.cz
3.2.3.VoiceMailLine
AdedicatedVoiceMaillineisneededforacorrectfunctionoftheVoiceMail
service.Therefore,check the Telephonyservices,Devices,DISAlines section
forsuchline.
If non-existent, createthe line bypushing the DISA serviceline adding
button.
Enter:
Type of DISA –VoiceMailsystem.
Maximumallowed numberof digits-0.
Description –VoiceMail.
Intelligent Security & Fire Ltd.

2N
®
OMEGALite
VoiceMail
USERMANUAL–VoiceMail 18
www.2n.cz
Push forconfirmation.
3.2.4.LeastCostRouting-Routes
Aroutehastobe created foracorrectfunction ofthe LeastCoastRouting
(LCR)service.Check the Telephonyservices,LeastCostRouting(LCR),
Routes section forsuchroute.
Intelligent Security & Fire Ltd.

2N
®
OMEGALite
VoiceMail
USERMANUAL–VoiceMail 19
www.2n.cz
If non-existent, createthe routebypushing theadding button .
Enter:
Routename-VMS(whichevername).
Linesof route-DISA –VoiceMail.
Timeintervals–atimeintervalduring whichVoiceMailshouldbe applied.
CLIP/CLIR–CallingLine IdentificationPresentation/Restriction.
Description -VoiceMail(forinformation only,hasno effecton the VoiceMail
service).
Push forconfirmation.
Intelligent Security & Fire Ltd.

2N
®
OMEGALite
VoiceMail
USERMANUAL–VoiceMail 20
www.2n.cz
3.2.5.LeastCostRouting-Destinations
The LeastCostRouting(LCR)functionhastobe setforasuccessfulrouting
ofcallstothe VoiceMailbox.Aprefixtobe dialled towardsthe 2NOMEGALite
PBX and VoIPVoiceMailboxeshastobe defined.
Check the Telephonyservices,LeastCostRouting(LCR) section forthe
LCR settings.
The followingdefaultsettingsarepreferred:
VoiceMailboxprefix=5(auser-programmablevalue withoutanyeffecton
the VoiceMailfunction). Defineshowtoaccessthe VoiceMailbox.
2NOMEGALitePBX prefix=vm-(obligatoryformat, maynotbe omitted
forthe VoiceMailtoworkproperly).
!!Whilemodifying theVoiceMailprefix,remembertochange therouting ruleforthe
SIPproxytoo !!
Tomodifythe LCR prefix,markthe selected LCR tablerowand push
.
Intelligent Security & Fire Ltd.