2N Helios IP Force User manual
www.2n.czVersion
2N
®Helios IP Force
Security IP Intercom
Installation Manual
2.1
The 2N TELEKOMUNIKACE a.s. is a Czech manufacturer and supplier of telecommunications
equipment.
The product family developed by 2N TELEKOMUNIKACE a.s. includes GSM gateways, private
branch exchanges (PBX), and door and lift communicators. 2N TELEKOMUNIKACE a.s. has
been ranked among the Czech top companies for years and represented a symbol of
stability and prosperity on the telecommunications market for almost two decades. At
present, we export our products into over 120 countries worldwide and have exclusive
distributors on all continents.
2N is a registered trademark of 2N TELEKOMUNIKACE a.s. Any product and/or other
®
names mentioned herein are registered trademarks and/or trademarks or brands protected
by law.
2N TELEKOMUNIKACE a.s. administers the FAQ database to help you quickly find
information and to answer your questions about 2N products and services. On
www.faq.2n.cz you can find information regarding products adjustment and instructions for
optimum use and procedures „What to do if...“.
2N TELEKOMUNIKACE a.s. hereby declares that the 2N product complies
®Helios IP Force
with all basic requirements and other relevant provisions of the 1999/5/EC directive. For
the full wording of the Declaration of Conformity see the CD-ROM enclosed or our website
at www.2n.cz.
This device complies with part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) This device may not cause harmful interference, and (2) this device
must accept any interference received, including interference that may cause undesired
operation.
The 2N TELEKOMUNIKACE a.s. is the holder of the ISO 9001:2009 certificate. All
development, production and distribution processes of the company are managed by this
standard and guarantee a high quality, technical level and professional aspect of all our
products.
Content
Content
1. Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
1.1ComponentsandAssociatedProducts ...............................6
1.2TermsandSymbols ..............................................11
2. Description and Installation . . . . . . . . . . . . . . . . . . . . . . . . . . 12
2.1BeforeYouStart .................................................13
2.2MechanicalInstallation ............................................14
2.3ElectricInstallation ...............................................20
2.4ExtendingModuleConnection ......................................25
2.5ButtonTags ....................................................47
3. Function and Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
3.1Configuration ...................................................49
3.2Control ........................................................53
3.3Maintenance ....................................................55
4. Technical Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
5. Supplementary Information . . . . . . . . . . . . . . . . . . . . . . . . . . 59
5.1Troubleshooting .................................................60
5.2Directives,LawsandRegulations ...................................61
5.3GeneralInstructionsandCautions ...................................63
42N TELEKOMUNIKACE a.s., www.2n.cz
®
1. Product Overview
Here is what you can find in this section:
1.1 Components and Associated Products
1.2 Terms and Symbols
Basic Features
2N
®Helios IP Force is a highly resistant and reliable IP door access intercom
provided with a lot of useful above-standard functions. Supporting the SIP standard
and being compatible with the leading IP PBX and telephone suppliers, 2N
®Helios IP
can make use of all VoIP services. can work as a standardForce 2N
®Helios IP Force
or emergency door access intercom for buildings, entrances to premises or garages,
manufacturing halls, highways and so on.
2N
®Helios IP Force is equipped with two very sensitive microphones and an up to
10W loudspeaker. Thanks to an integrated acoustic echo cancelling (AEC) system, the
product provides mutual audibility even of persons talking at the same time under
normal conditions.
2N
®Helios IP Force can be equipped with a colour wide-angle camera, which
displays the calling person on the called party's video telephone or PC monitor.
2N
®Helios IP Force can be provided with 1, 2 or 4 pre-programmed buttons. You
can set up to three telephone numbers and time profiles for each of the buttons to
increase the accessibility of the called party.
2N
®Helios IP Force can be equipped with a numerical keypad to be used as a code
lock for lock switch activating or telephone/subscriber number dialling.
2N
®Helios IP Force is equipped with an electric lock switch. You can control the
switch using a numerical keypad or, during a call, using any telephone set. An
additional switch module can be installed if necessary. A wide range of settings allow
for a variety of applications.
52N TELEKOMUNIKACE a.s., www.2n.cz
®
2N
®Helios IP Force can also be provided with RFID card reader modules.
2N
®Helios IP Force is very easy to install. All you have to do is connect the system
into your LAN via a network cable and feed it from a 12 V power supply or your PoE
supporting LAN.
Configure using your PC via any web browser. Use the 2N
®Helios IP Force IP
to manage extensive systems easily and quickly.Manager 2N
®Helios IP Force
Advantages of Use
Uncompromising Antivandal design
High coverage level – up to class IP69K
Variable mounting options (brick/plasterboard flush mounting, surface mounting)
Sensitive microphone and powerful loudspeaker
Bidirectional communication – acoustic echo cancelling
Integrated colour camera with wide-angle lens
Optional dial buttons including name tags and backlight
Optional numerical keypad with backlight
Integrated electronic lock switches with wide setting options
Optional integrated RFID card reader module
LAN (PoE) or external 12 V power supply
Configuration via web interface or dedicated PC application
SIP 2.0 support
Up to 1999 telephone directory positions
Up to 20 user time profiles
Video codecs (H.263+, H.264, MPEG-4, JPEG)
Audio codecs (G.711, G.729)
HTTP server for configuration
SNTP client for time synchronisation with server
RTSP server for video streaming
SMTP client for e-mail sending
TFTP client for automatic configuration and firmware update
62N TELEKOMUNIKACE a.s., www.2n.cz
®
1.1 Components and Associated Products
Components and Associated Products:2N
®Helios IP Force
Basic Units
Part No.
9151101
1 button
Part No.
9151101C
1 button with
camera
9151101WPart No.
1 button, 10 W
loudspeaker,
IP69K
Part No.
9151101CW
1 button with
camera,
10 W loudspeaker,
IP69K
Part No.
9151104
4 buttons
Part No.
9151104C
4 buttons with
camera
9151101KPart No.
1 button with keypad
Part No.
9151101CK
1 button with
keypad
and camera
72N TELEKOMUNIKACE a.s., www.2n.cz
®
Part No.
9151101KW
1 button with
keypad,
10 W loudspeaker,
IP69K
Part No.
9151102R
2 buttons,
card reader ready
Part No.
9151102CR
2 buttons with
camera,
card reader ready
Part No.
9151102CRW
2 buttons with
camera,
card reader ready,
10 W loudspeaker,
IP69K
Part No.
915101RP
1 button,
pictograms,
card reader ready
Part No.
9151101CRP
1 button,
pictograms,
with camera,
card reader ready
2N
®Helios IP Force is designed for outdoor applications and requires no additional
roof. W-including Part Nos. are intended for WAP pressure cleaning and extremely
noisy environments (such as highways, etc.).
All units can be flush or wall mounted without requiring any2N
®Helios IP Force
additional accessories. Use the appropriate mounting box (see below) for plasterboard
and hollow brick flush mounting.
82N TELEKOMUNIKACE a.s., www.2n.cz
®
Flush Mounting Box
9151001Part No.
Brick flush mounting box
9151002Part No.
Plasterboard flush mounting box
VoIP Telephones
91378351Part No.
Grandstream GXV3140 VoIP video telephone
91378354Part No.
Grandstream GXV3175 VoIP telephone
Electric Locks
932070EPart No.
BEFO 1211 12 V / 600
mA
932080EPart No.
BEFO 1221with
momentum pin
932090EPart No.
BEFO 1211MBwith mechanical
blocking
92N TELEKOMUNIKACE a.s., www.2n.cz
®
Power Supply
Part No.
91378100E
Part No.
91378100US
PoE injector
91341481EPart No.
Adapter 12 V / 2 A
A stabilised power supply has to be used
if the Ethernet (PoE) power supply is not
available.
Part No.
932928E
12 V transformer
Additional Modules
9151010Part No.
Additional switch with
normally open/closed
contact and 12 V switched
output.
Includes tamper switch.
9151011Part No.
Internal RFID card reader
125 kHz for 2N
®Helios
mounting.IP Force
Includes tamper switch.
9151016Part No.
Internal RFID card reader
13.56 MHz for 2N
®Helios
IP Force mounting.
Includes tamper switch.
9159010Part No.
Security Relay
9159011Part No.
Wiegand Isolator
9137410EPart No.
External IP relay
9134165EPart No.
RFID card
9134166EPart No.
RFID key fob
9137420EPart No.
External RFID card reader
for PC connection via USB
interface
102N TELEKOMUNIKACE a.s., www.2n.cz
®
112N TELEKOMUNIKACE a.s., www.2n.cz
®
1.2 Terms and Symbols
The following symbols and pictograms are used in the manual:
Safety
abide by this information to prevent persons from injury.Always
Warning
abide by this information to prevent damage to the device.Always
Caution
Important information for system functionality.
Tip
Useful information for quick and efficient functionality.
Note
Routines or advice for efficient use of the device.
122N TELEKOMUNIKACE a.s., www.2n.cz
®
2. Description and Installation
Here is what you can find in this section:
2.1 Before You Start
2.2 Mechanical Installation
2.3 Electric Installation
2.4 Extending Module Connection
2.5 Button Tags
132N TELEKOMUNIKACE a.s., www.2n.cz
®
2.1 Before You Start
Product Completeness Check
Before you start please check the contents of your delivery:2N® Helios IP Force
1× 2N® Helios IP Force
1× frame (of the corresponding colour)
1× Torx 10 / Torx 20 double-ended wrench
Bushings (enclosed):
1× big two-hole sealed bushing with nut
1× spare sealing for big bushing for a thick cable, one hole
1× big blank with nut
1× small bushing with nut
1× bushing plug, big size
2× bushing plugs, small size
1× Installation Manual2N® Helios IP Force
1× mounting template
1× A5 transparent name plate foil
1× spare name tag
4× (5 × 90) mm screws
4× "intelligent" (8 × 50) mm dowels
142N TELEKOMUNIKACE a.s., www.2n.cz
®
2.2 Mechanical Installation
Mounting Type Overview
Refer below for a list of mounting types and necessary components.
Flush mounting – classic bricks
What You Need:
A precisely cut hole or, optionally, the brick flush mounting
box, Part No. 9151001
Hole: (132 × 223 × 83) mm (with flush mounting box)
Hole: (112 × 220 × 70) mm (without flush mounting box)
Flush mounting – thermally insulated wall
What You Need:
Longer screws (depending on the thermal insulation
thickness)
Hole: (112 × 220 × 70) mm
Flush mounting – hollow bricks
What You Need:
Brick flush mounting box, Part No. 9151001
Hole: (132 × 223 × 83) mm
Flush mounting – plasterboard wall
What You Need:
Plasterboard flush mounting box, Part No. 9151002
Hole: 118 × 235mm
152N TELEKOMUNIKACE a.s., www.2n.cz
®
Wall mounting (concrete and steel structures, entry barrier columns,
etc.)
What You Need:
Just your unit2N
®Helios IP Force
Common Mounting Principles
Caution
The warranty does not apply to the product defects and failures arisen as
a result of improper mounting (in contradiction herewith). The
manufacturer is neither liable for damages caused by theft within an area
that is accessible after the attached electric lock is switched. The product
is not designed as a burglar protection device except when used in
combination with a standard lock, which has the security function.
When the proper mounting instructions are not met, water might get in
and destroy the electronics. It is because the intercom circuits are under
continuous voltage and water infiltration causes an electro-chemical
reaction. The manufacturer's warranty shall be void for products damaged
in this way!
Tip
Select flush mounting where possible to make your product elegant
looking, more vandal resistant and more secure.
You can purchase the flush mounting box in advance and hire an
installation professional to make the basic installation work. Moreover, the
mounting box helps you align the intercom vertically (with a deviation of
up to 2°).
Caution
Make sure that the dowel holes have the required diameter. If the
diameter is too large, the dowels may get loose. Use some suitable
building adhesive to keep the dowels in place.
Make sure that the hole depth is sufficient too! The dowel length is 50 mm
and the screw length is 90 mm.
Remember that dowels of poor quality may easily get loose and fall out of
the wall!
Stainless steel screws are used for the assembly. 2N® Helios IP Force
Other screws than stainless steel ones corrode soon and may aesthetically
deteriorate the surrounding environment!
Having removed the front panel, make sure that no dirt gets inside the
product (especially onto the sealing surface and microphone sound
guides).
162N TELEKOMUNIKACE a.s., www.2n.cz
®
Flush Mounting – Classic Bricks
If you use the brick flush mounting box, follow the instructions included in the box. If
you do not use the mounting box, follow the instructions below:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
Make a hole using the template. Suppose
that all the required cables have been
carried into the hole.
Unpack the frame, put the intercom inside
and place the set onto the hole to make
sure that the hole is deep enough and the
uneven edge is perfectly covered with the
frame.
Make sure that the dowel holes are drilled
accurately! You will not be able to align
considerable inaccuracies with this way of
mounting! Push or hammer the enclosed
dowels into the drilled holes. Use some
suitable building adhesive if the dowels
are too loose.
Remove the front panel from the
intercom.
Select the holes for cable supply. Insert
the blanks into the other holes. Apply the
cable bushings or a suitable sealant to
prevent penetration of insects or water.
You can also insert the small bushing in
the intercom bottom hole.
Put the frame on the intercom.
Place the intercom into the hole while
introducing the cables. Leave some of the
cables inside the unit as a reserve and the
rest under the intercom bottom.
Insert the enclosed screws in the lateral
mounting holes making sure they have
penetrated into the dowels. Tighten all
the screws properly. Tip: The screw
tightening sequence may affect the
intercom position.
We recommend to seal the frame – wall
gap with a silicone or another sealant to
avoid wall dampening as a result of water
leakage.
Do not complete mounting until you have
finished electrical installation – refer to
Mounting Completion
Note
The microphone sound guides are normally loose after the front panel is
removed! The screw is only used as a fall-out protection during
installation.
172N TELEKOMUNIKACE a.s., www.2n.cz
®
Flush Mounting – Thermally Insulated Wall
Cut out the thermal insulation layer using the template (the same as for classic brick
wall).
Suppose that all the required cables have been carried into the drilled hole. Now follow
the instructions applicable for classic brick flush mounting. However, remember that
thermally insulated walls show less strength than classic brick walls.
Flush Mounting – Plasterboard
Use the plasterboard flush mounting box and follow the instructions included therein.
Caution
The hole depth depends on the insulation layer thickness. If the insulation
layer is rather thick, you may need longer screws! If there are hollow
bricks under the insulation, make sure that your screws pass through the
whole dowel (50 mm) and fix the dowel reliably.
Make sure that the dowel holes have the required diameter. If the
diameter is too large, the dowels may get loose. Use some suitable
building adhesive to keep the dowels in place.
Make sure that the hole depth is sufficient too! The dowel length is 50 mm
and the screw length is 90 mm.
182N TELEKOMUNIKACE a.s., www.2n.cz
®
Flush Mounting – Hollow Bricks
Suppose you intend to install your unit into a wall made of2N® Helios IP Force
hollow bricks. Note that the external side of the bricks gets damaged by cutting and
the dowels cannot practically be fixed into the thin internal part of the bricks.
Therefore, use the brick flush mounting box and follow the instructions included
therein.
Wall Mounting
Wall (surface) mounting is used where flush mounting is inapplicable (in concrete and
steel structures, entry barrier columns, etc.). The frame is not used.
Caution
Wall mounting may be a problem where vandals may destroy the unit (in
public garages, e.g.). Therefore, use steel fixing elements instead of the
dowels and screws included in the delivery.
Be sure to insert plugs into unused bushing holes to avoid water leakage
during facade cleaning, for example. Never leave the holes open for even
a short time (one day delay between mounting and cable connection,
e.g.).
192N TELEKOMUNIKACE a.s., www.2n.cz
®
1.
2.
3.
4.
5.
6.
Select position with respect to the supply
cables. Where the cables are installed
inside a structure or wall, use the hole at
the intercom bottom.
Drill holes of the depth of 70 mm for
dowels in the wall as shown in the figure.
Push or hammer the enclosed dowels into
the drilled holes. Use some suitable
building adhesive if the dowels are too
loose. Use fixing elements of your own for
steel structure surface mounting (metric
screws + nuts, e.g.).
Remove the front panel from the
intercom.
Select the holes for cable supply. Select
and mount the bushings depending on the
cables: 2-hole bushing or 1-hole bushing
or both. Insert the blanks in the other
holes.
Put the intercom on the wall/structure
while introducing cables inside. Leave
some of the cables inside the unit as a
reserve. Insert the plugs in the unused
bushings and tighten the bushing nuts
carefully.
Do not complete mounting until you have
finished electrical installation – refer to
Mounting Completion. Where cables lead
along the surface, use the bushings
included in the delivery.
7. Replace and tighten the nut.
Warning
Eliminate the risk of accident! Wall mounting is not suitable for narrow
passages or places where people's attention may be distracted. The
manufacturer shall not be liable for injuries incurred as a result of unsafe
mounting!
202N TELEKOMUNIKACE a.s., www.2n.cz
®
2.3 Electric Installation
This subsection describes how to connect into your Local Area2N
®Helios IP Force
Network (LAN) and how to connect supply voltage and the electric lock.
PCB Connectors
Picture shows the lay-out of connectors on the printed circuit2N
®Helios IP Force
board (PCB). Cables, accessories and other system components are connected to
connectors X1 through X22.
Connectors description:
X1 – Loudspeaker
X4 – Camera module
X5 – Button 1
SW1 – Reset button (555v3 version only)
X6 – Configuration jumpers
X8 – Extending module (RFID card reader or additional switch)
X10 – Buttons 1 through 4
X11 – LAN
X12 – Servicing connector
X13 – Keypad module
X15 – Left-hand microphone
X16 – Right-hand microphone
X17 – Relay NO and NC contact max. 30 V / 1 A AC/DC
X18 – Switched output 9 up to 13 V DC depending on power supply (PoE: 9 V;
adaptor: power supply voltage minus 1 V), max 700 mA
X19 – Power input 12 V ±15 % / 2 A DC
LED1/2 – System status indicators
LED3 – LAN connection activity indicator
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