2N Helios IP User manual

2N® Helios IP
Door Access Communicator
User Manual
Version 1.11.0
Firmware 1.11.x www.2n.cz

The 2N TELEKOMUNIKACE a.s. joint-stock company is a Czech manufacturer and supplier
of telecommunications equipment.
The product family developed by 2N TELEKOMUNIKACE a.s. includes GSM gateways,
private branch exchanges (PBX), and door and lift communicators.
2N TELEKOMUNIKACE a.s. has been ranked among the Czech top companies for years
and represented a symbol of stability and prosperity on the telecommunications market
for almost two decades. At present, we export our products into over 120 countries
worldwide and have exclusive distributors on all continents.
2N®is a registered trademark of 2N TELEKOMUNIKACE a.s.. Any product and/or other
names mentioned herein are registered trademarks and/or trademarks or brands
protected by law.
Declaration of Conformity
2N TELEKOMUNIKACE a.s. hereby declares that the 2N®Helios IP product complies with
all basic requirements and other relevant provisions of the 1999/5/EC directive. For the
full wording of the Declaration of Conformity see the CD-ROM enclosed and at www.2n.cz.
The 2N TELEKOMUNIKACE company is a holder of the ISO 9001:2000 certificate. All
development, production and distribution processes of the company are managed by this
standard and guarantee a high quality and advanced technical level of and a professional
approach to all of our products.

Contents
1. Product Overview...............................................................7
1.1 Product Description....................................................................................................... 8
Basic Features.................................................................................................................. 8
Advantages of Use........................................................................................................... 8
Optional Accessories........................................................................................................ 9
1.2 2N®Helios IP Components and Associated Products ............................................. 10
Basic Units...................................................................................................................... 10
Extending modules......................................................................................................... 11
Extenders ....................................................................................................................... 11
Software Facilities of 2N®Helios IP Basic Units ............................................................ 12
Mounting Accessories .................................................................................................... 13
Increased Resistance Accessories ................................................................................ 15
GSM and UMTS Connection Accessories ..................................................................... 15
VoIP Connection Accessories........................................................................................ 16
Electric Locks ................................................................................................................. 16
Other Accessories.......................................................................................................... 16
1.3 Terms and Symbols Used ........................................................................................... 17
Manual Symbols............................................................................................................. 17
2. Description and Installation............................................19
2.1 Before You Start........................................................................................................... 20
Product Completeness Check........................................................................................ 20
2.2 Mounting –Mechanical Installation............................................................................ 21
Overview of Installation Types ....................................................................................... 21
Surface Mounting ........................................................................................................... 22
Flush Mounting............................................................................................................... 26
Increased Resistance Version Installation ..................................................................... 26
2.3 Mounting –Electrical Installation............................................................................... 27
Description of Printed Circuit Board Connectors............................................................ 27
Configuration Connector Connection............................................................................. 33
Display Connector.......................................................................................................... 33
2.4 Mounting - Completion ................................................................................................ 35
Most Frequent Mounting Errors...................................................................................... 35
2.5 Extending Module Connection.................................................................................... 37
Maximum Count of Extenders........................................................................................ 37
Module Cable Interconnection........................................................................................ 38
Button Numbering .......................................................................................................... 39
Button Numbering –Info Panel Sets.............................................................................. 40

3. 2N®Helios IP Configuration............................................41
3.1 Acoustic Signalling and Keypad Configuration........................................................ 42
Tone Signalling............................................................................................................... 42
Switching to Default Network Parameters –Static IP Address...................................... 43
Switching to Default Network Parameters –Dynamic IP Address................................. 45
Web Server Switch On................................................................................................... 46
3.2 Quick Configuration for Calling.................................................................................. 48
Language Selection........................................................................................................ 48
Network Settings ............................................................................................................ 48
Static Parameter Setting ................................................................................................ 48
SIP Parameter Setting.................................................................................................... 49
Telephone Directory Setting........................................................................................... 50
Lock Setting.................................................................................................................... 54
3.3 Configuration................................................................................................................ 55
IP Address Obtaining from DHCP.................................................................................. 55
Manual IP Address Setting............................................................................................. 55
Description of 2N®Helios IP Network Scanner.............................................................. 56
Login............................................................................................................................... 57
Language Selection........................................................................................................ 57
Information...................................................................................................................... 58
Telephone Directory....................................................................................................... 60
Scheduler ....................................................................................................................... 62
Locks.............................................................................................................................. 64
Network .......................................................................................................................... 67
Date and Time................................................................................................................ 68
SIP Settings.................................................................................................................... 69
Administration Web Server............................................................................................. 72
Audio .............................................................................................................................. 73
Video .............................................................................................................................. 74
Audio Codecs................................................................................................................. 75
Video Codecs................................................................................................................. 77
Streaming....................................................................................................................... 79
Auto Update.................................................................................................................... 85
Display............................................................................................................................ 86
System Log..................................................................................................................... 88
Miscellaneous................................................................................................................. 88
Tools............................................................................................................................... 92
Configuration.................................................................................................................. 93
Display Program............................................................................................................. 94
Firmware......................................................................................................................... 95
User Sounds................................................................................................................... 96
Network Trace................................................................................................................ 98
Licence........................................................................................................................... 98

4. Function and Use...........................................................101
4.1 2N®Helios IP Control as Viewed by External User................................................. 102
Quick Dialling Buttons .................................................................................................. 102
Calling to Telephone Directory Position....................................................................... 102
Calling to User-Defined Telephone Number ................................................................ 102
Incoming Call Answer and Reject ................................................................................ 103
Code Door Opening (Switch Activation)....................................................................... 103
User Activation and Deactivation ................................................................................. 103
Profile Activation and Deactivation............................................................................... 103
4.2 Display-Equipped 2N®Helios IP Control as Viewed by External User ................. 104
Advertisement Mode .................................................................................................... 104
Electronic Name Tags.................................................................................................. 104
Calling to Number......................................................................................................... 105
Telephone Directory..................................................................................................... 105
Status Information ........................................................................................................ 106
4.3 2N®Helios IP Control as Viewed by Internal User .................................................. 107
Receiving of 2N®Helios IP Calls.................................................................................. 107
Calling to 2N®Helios IP................................................................................................ 107
Code Door Opening (Switch Activation)....................................................................... 107
User Activation and Deactivation ................................................................................. 107
Profile Activation and Deactivation............................................................................... 108
4.4 Maintenance................................................................................................................ 109
5. Technical Parameters....................................................111
5.1 Technical Parameters ................................................................................................ 112
Power Supply ............................................................................................................... 112
VoIP.............................................................................................................................. 112
Interfaces...................................................................................................................... 112
Others........................................................................................................................... 112
6. Supplementary Information ..........................................113
6.1 Regulations and Directives ....................................................................................... 114
6.2 List of Figures............................................................................................................. 115
6.3 List of Tables .............................................................................................................. 118

7
1
1. Product
Overview
In this section, we introduce the 2N®Helios IP product, outline its application options
and highlight the advantages following from its use.
Here is what you can find in this section:
Product Description
2N®Helios IP Components and Associated Products
Changes
Terms and Pictograms Used

Product Description
1.1
8
1.1 Product Description
Basic Features
The 2N®Helios IP door communicator is capable of replacing the traditional
doorbell button panel with a speakerphone and the entire system of wiring, bells and
intercom installations in buildings where structured cabling is installed. Its installation
is very easy, all you need is connect it to the other LAN elements using a twisted UTP
cable.
By pressing any of the quick dial buttons, 2N®Helios IP will set up a call to the
number that had been stored in the respective memory. The number of buttons can
be extended up to 54 using 8-button or 16-button extending modules.
Thanks to an integrated scheduler it is possible to configure each of the buttons in
such a way that the called party is always available.
It is possible to define up to three telephone numbers for each of the buttons,
between which 2N®Helios IP switches at absence.
Beside the buttons, you can also use the numeric keypad, which also serves as a code
lock. With the use of this keypad you can also use the system as a button telephone.
The keypad can be combined with the quick dialling buttons.
2N®Helios IP supports video streaming. This function allows the user to scan the area
in front of the 2N®Helios IP camera. Thus, 2N®Helios IP provides better and broader
services than a standard house intercom systems. Thanks to the integrated SIP
protocol it can make use of all VoIP services, call forwarding at absence (to another
office, to the VoiceMail system or a cellular phone) or call switching (from the
secretary’s office to a specific person, e.g.).
In addition, 2N®Helios IP includes a switch that helps you control the electric lock
from any VoIP telephone (by entering the code using tone dialling).
Advantages of Use
Works in the Ethernet network
Power supply over Ethernet –PoE
SIP communication protocol
Integrated web server for configuration
Up to 54 quick dialling buttons
Up to 999 users / user groups
Video (camera-equipped models) streaming
Display of information (display-equipped models)
Integrated scheduler with day/night/weekend modes
Can be used as a standard VoIP telephone and a code lock (keypad-equipped
models)

Product Description
1.1
9
Modular system –up to 54 buttons + keypad
Smart design, top material –high-quality stainless steel
Flat design –can be mounted without wall cutting
Water resistant
Perfectly hermetic buttons
Electronic part completely separated from the name plates
Electric lock switch –controlled directly from the VoIP telephone
Quality white backlighting of buttons –white LEDs
DTMF according to RFC2833, in-band
High-quality acoustic parameters
Electronic volume setting (without cover opening) and HandsFree
Electronic adjustment of backlight
Optional Accessories
Vandal resistant Mask
A robust metal cover for increased resistance against vandalism.
The cover price includes a steel wall mounting box.
It can also be purchased additionally.
Additional switch
Normally-open/Normally-closed contact (relay).
Can be switched on for an unlimited period of time.

2N® Helios IP Components and Associated Products
1.2
10
1.2 2N®Helios IP Components
and Associated Products
Basic Units
9137110(C)E
9137111(C)E
Basic unit
1 button
9137130(C)E
9137131(C)E
Basic unit
3 buttons
9137160(C)E
9137161(C)E
Basic unit
3×2 buttons
9137110(C)KE
9137111(C)KE
Basic unit
1 button
+ keypad
9137130(C)KE
9137131(C)KE
Basic unit
3 buttons
+ keypad
9137160(C)KE
9137161(C)KE
Basic unit
3×2 buttons
+ keypad
9137160(C)KDE
Basic unit
3×2 buttons
+ keypad
+ display
(C) = integrated camera

2N® Helios IP Components and Associated Products
1.2
11
Extending modules
9135181E
Extending module
8 buttons
9135182E
Extending module
8×2 buttons
9135310E
Info panel
Backlit panel without buttons; used
for insertion of a telephone directory,
company logo, house number, etc.
Extenders
9135311E
Info panel –name plate
Replacing cover for four name tags.
Helps you use a half of the extending
module for insertion of a telephone
directory, working hours, etc.
9135301E
Spare button name plate
9135302E
Spare double-button name plate
Tips
All units can be surface mounted without needing any additional accessories.
To make them even more robust and resistant, use a Vandal Resistant mask.
Caution
For flush or outdoor mounting you need to use the accessories; see the
Mounting Accessories subsection.

2N® Helios IP Components and Associated Products
1.2
12
Software Facilities of 2N®Helios IP Basic Units
91371x1(CK)
2N®Helios IP
Basic
91371x0(CK)
2N®Helios IP
Professional
Number of users
Maximum number of users –phone
directory capacity.
54
999
Number of time profiles
Maximum number of time profiles.
3
20
Electric lock codes
Maximum number of global codes and
user codes for electric lock activation.
2 global,
No user codes
10 global,
User codes available
Telephone mode
Enables 2N Helios IP to behave as an
ordinary telephone –enables the phone
number to be dialled from the keypad.
YES
YES
RTSP server
Built-in RTSP server for audio and video
streaming independently of phone calls.
NO
YES
SIP video
Supports video calls.
YES
YES
Activation codes
Supports codes for activation and
deactivation of users and time profiles.
NO
YES
Substitute function
Enables to enter a substitute for a user
that will be dialled in case the user is
unreachable or inactive.
NO
YES
TFTP client
Automatic configuration and firmware
upgrade from TFTP server.
NO
YES
Extended lock control
Extended settings for built-in and
additional switches.
NO
YES
User sounds
Enables recording of user sounds to
replace standard status signalling
sounds.
NO
YES

2N® Helios IP Components and Associated Products
1.2
13
To upgrade 2N®Helios IP Basic to 2N®Helios IP Professional, use the licence key, Part
No. 9137901.
Mounting Accessories
9135331E
Surface 1-module roof
Dimensions
103×218×60 mm
(W×H×D)
9135351E
Wall mounting box
with 1-module frame
Dimensions
125×235×46 mm
(W×H×D)
Wall hole
110×220×50 ±5 mm
9135361E
Wall mounting box
with 1-module roof
Roof dimensions
129×240×41 mm
(W×H×D)
Wall hole
110×220×50 ±5 mm

2N® Helios IP Components and Associated Products
1.2
14
9135332E
Surface 2-module roof
Dimensions
203×218×60 mm
(W×H×D)
9135352E
Wall mounting box
with 2-module frame
Dimensions
225×235×46 mm
(W×H×D)
Wall hole
210×220×50 ±5mm
9135362E
Wall mounting box
with 2-module roof
Roof dimensions
229×240×41 mm
(W×H×D)
Wall hole
210×220×50 ±5mm
The mounting accessories are made of stainless steel. For outdoor applications, the
use of the roof is required unless weather protection is provided otherwise. The box
with frame (without roof) allows for installation of 2N®Helios IP in indoor applications
so that the unit does not practically stick out (up to 1 mm).

2N® Helios IP Components and Associated Products
1.2
15
Increased Resistance Accessories
Warning
Item No. 9135351E cannot be used! Use a dedicated box for installation
of the Vandal resistant mask!
9135511E
Vandal resistant mask
basic module + Anti-
Vandal wall mounting
box
9135511KE
1-basic module Vandal
resistant mask with keypad
+ Anti-Vandal wall
mounting box
9135515E
1-extending module Vandal
resistant mask + Anti-
Vandal wall mounting box
Notes
Use these covers to make the basic units or sets with up to 11 buttons
more resistant. Larger assemblies can be provided upon request.
Be sure to use the more resistant version for flush mounting. No roof is
required for outdoor applications of this version.
GSM and UMTS Connection Accessories
505004E
2N®VoiceBlue Lite
505214E
2N®VoiceBlue Enterprise
505612E
2N®UMTS Office Route

2N® Helios IP Components and Associated Products
1.2
16
VoIP Connection Accessories
91378100
PoE injector
91378300
Grandstream VoIP telephone
91378350
Grandstream VoIP video telephone
Electric Locks
932070E
BEFO 1211 12V / 600 mA
932080E
BEFO 1221
with momentum pin
932090E
BEFO 1211MB
with mechanical blocking
Other Accessories
9137310E
Additional switch
Additional appliance control,
normally open/closed contact
option, time-unlimited connection,
up to 48 V/2 A.
91341481E
91341481AU
91341481GB
91341481US
Adapter 12 V/2 A
A stabilised power supply
has to be used if the
Ethernet (PoE) power
supply is not available.
932928E
12 V transformer

Terms and Symbols Used
1.3
17
1.3 Terms and Symbols Used
Manual Symbols
Safety
Always abide by this information to prevent injury of persons.
Warning
Always abide by this information to prevent damage to the device.
Caution
Important information for system functionality.
Tip
Useful advice.
Note
Additional information.

19
2
2. Description
and
Installation
This section describes the 2N®Helios IP product and its installation.
Here is what you can find in this section:
Product Description
Before You Start
Mounting –Mechanical Installation
Mounting –Electrical Installation
Connection of Extender Units

Before You Start
2.1
20
2.1 Before You Start
Product Completeness Check
Please check whether the contents of the package of your new 2N®Helios IP complies
with the following list.
1 2N®Helios IP
1 installation CD
1 spare seal
1 drilling template
1 hexagonal wrench
1 spare name plate
1 terminal block plug
2 screws
2 dowels