2N OMEGA Lite User manual

2N
®
-
OMEGALite
Operatorservices
UsersManual-Operatorservices
www.2n.cz 1
USERMANUAL
Operatorservices
verze 1.2
Intelligent Security & Fire Ltd.

2N
®
-
OMEGALite
Operatorservices
UsersManual-Operatorservices
www.2n.cz 1
Dear customer,
letuscongratulate you on having purchased the 2NOMEGALite system. Thisnew
producthasbeen developedandproducedinordertoprovidethe maximumutility
value,qualityand reliabilitytotheuser.Wehopeyouwillbe fullysatisfiedwiththe
2NOMEGALite foralongtime.
Intelligent Security & Fire Ltd.

2N
®
-
OMEGALite
Operatorservices
UsersManual-Operatorservices
www.2n.cz 2
CONTENTS
1. BASICSERVICES................................................................................................................................3
1.1. PICTOGRAMS USEDINTHE TEXT......................................................................................................3
1.2. EXPLANATIONOF TERMINOLOGY.....................................................................................................4
1.3. TYPESOF RINGING..........................................................................................................................6
1.4. VOICE MESSAGESIN YOUR EARPIECE ..............................................................................................6
1.5. TONESIN YOUR EARPIECE...............................................................................................................8
2. SERVICES FORADVANCEDUSERS...............................................................................................9
2.1. YOU AREIN ANOTHER OFFICE (FOLLOW ME)..................................................................................9
2.2. CALL PARKING .............................................................................................................................11
2.3. CALL DESIGNATION WITH JOB NUMBER .........................................................................................13
2.4. YOU ARE LOOKINGFOR ANYBODY -CIRCULAR CALLING ...............................................................15
2.5. INFO LINE -MEETING CONFERENCE...............................................................................................16
2.6. DO NOT DISTURB WITH INCOMING (INTERNAL)CALLS....................................................................17
2.7. DO NOT DISTURB THIS CALL.........................................................................................................18
2.8. BROADCAST .................................................................................................................................19
2.9. ENTERINGINTO CALL OR CALL OVERHEARING...............................................................................20
2.10. TELEPHONE ALARM CLOCK...........................................................................................................22
2.11. CALL-WAITING SIGNAL -INEEDTO TALKTO YOU.........................................................................24
2.12. TELEPHONE SET LOCKING.............................................................................................................25
2.13. DISPATCHER CALLING,BABY CALLING..........................................................................................27
2.14. YOU WANT /DO NOT WANTTO RECEIVE COLINE CALLS..............................................................30
2.15. DISA SERVICE..............................................................................................................................32
2.16. RETURNTO TRANSFERRED CALL -AFTER HANG-UP.......................................................................34
3. PBXSYSTEMSERVICES.................................................................................................................35
3.1. PBX MEMORY FILLING,CLEARING................................................................................................35
3.2. CALL COST BUFFER CLEARING .............................................. CHYBA!ZÁLOŽKANENÍDEFINOVÁNA.
3.3. RECORDA DISAMESSAGEOF YOUR OWN............................. CHYBA!ZÁLOŽKANENÍDEFINOVÁNA.
3.4. AUTOMATIC DAY /NIGHT MODE SWITCHINGIN ANY GROUP.......................................................37
3.5. DAY/NIGHT MODE SETTING IN ANY GROUP ..............................................................................38
3.6. CANCELLATIONOF ALL SERVICES..................................................................................................39
3.7. CANCELLATIONOF ALL SERVICESON ANOTHER SUBSCRIBER LINE .................................................40
3.8. PBX CLOCK SETTING....................................................................................................................41
3.9. RINGING CHECK ...........................................................................................................................42
3.10. COLINEIN DEFECT ......................................................................................................................43
3.11. PBX RESETTING ...........................................................................................................................45
4. TABLEOF SERVICES......................................................................................................................46
Intelligent Security & Fire Ltd.

2N
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1. Basic Services
1.1.PictogramsUsedintheText
Yourtelephoneis ringing.
Pickup yourhandset.
Start conversation.
Listentothetoneorthe voicemessage inyourearpiece.
Hangupthehandset.
nn
Dialtheinternalsubscribernumbernn(21, e.g.)ordepartment
number(10, e.g.).
r...r
Dialtheexternal(COline)subscribernumberr...r
...
Dialindividualdigitsof thenumber.
Press‘FLASH’or‘R’
Press‘#’.
Press‘*’.
Dialthedepartment number(10, 20, 30, 40,50,or60).
DialthePBX memorynumber(8000through8099,or80#00
through80#99)
Dialyourpersonalpassword.
Adviseyourcolleaguesofthepresent situation.
Pleasereadthisparagraphcarefully.
ThePBX relaywillturnon oroff
C
Notes,goodideasforyou
&
Refertopage
Intelligent Security & Fire Ltd.

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www.2n.cz 4
1.2.Explanation of Terminology
CO(External, Public)Line
COlinesarepublictelephonenetworklinesthatareconnected toyour2NOMEGA
LitePBXasinputs. Theyareusedforoutgoing(external)calls, i.e.callsoutsideyour
company.Theselinesinclude eithertheO2 lines,GSMlines,oralsoyourprivate
lines.
External(COLine)Subscriber
Anyexternalsubscriberworldwide thatcalls oriscalledbyyourPBX usingaCO
line.
InternalSubscriber
Anysubscriberinside yourcompanyconnected tothe 2NOMEGALitePBX. Internal
PBX callsarefreeof charge.
PrivateNetwork
Atelephonenetworkowned byonesubjectand usedfortelephoneinterconnection
ofhis branchesandtheirsubscribers.Fromtheviewpointofthe2NOMEGALite
PBX,thereis nodifferencebetween privateand public telephone networks.
PrivateSubscriber
Anyexternalprivatetelephone networksubscriber.
ToneandPulseDialing, ToneandPulse TelephoneSets
Twotypesoftelephonesetsareused inmanycountries-the olderpulsetelephone
setsandadvancedtonetelephone sets(whichareusuallyabletousepulsedialing
too,the dialing modeis selected byaswitch).The2NOMEGALitePBX workswith
boththetypesoftelephonesetswithoutproblems,butpulsetelephone setsoffer
lowercomfortandtype ofdialingrelated toinividualextesion and itisnecessaryto
setatypeofdiallingforaeachextensionline onthePBX.Sinceservicesare
differentineachtypeoftelephonesets,makesurewhichofthetelephone setsyou
areusing currently.Werecommend tousetonedialingtelephonesetsforbetter
comfort.
Trunk
Agroup(cluster) ofCOlines, foronedepartment ofyourcompany, forexample.
Voice MailandFax Server
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PC-basedsoftwarethatgiveseachinternal2NOMEGALitesubscribera
comfortableansweringand recording machineandfax„ofitsown“.Forillustration
see the invitationcardbelowwherethe2NOMEGALitePBX is abletodistinguish
answering/recordingmachineandfaxcallsautomatically.
DISA
Anoptiontodialan internalPBX subscribernumberdirectly(withoutneedingthe
operator).
Paging
Asystemsimilartothe broadcastingone whichlooksforand advisessubscribers
equippedwithkey(system)telephonesets.
ISDN
Adigitalpublic networkoperatedbyTelecomthatprovideshigh-qualityvoiceand
dataservices.It allows, forexample,touseDDIfromthepublic telephonenetworkto
aninternalsubscriber.TheISDN moduleforthe 2N OMEGALitePBX isalso
availabletoyou.
InternalSubscriberGroups
The2NOMEGALitePBXallowstodefinetwointernalsubscribergroupsthatcan
behaveasif theyhad2independent(virtual)PBXs. Eachgroupcan
•haveaPBX operatorofitsown;
•haveafaxand answering andrecording machineofitsown(unlessituses2N
OMEGALitevoicemail);
•haveaDAY / NIGHTmodeof itsown(independentlyof theothergroup);
•keep itstelephone callcostsseparately;
•havean2N PORTER doorlocksystemof itsown;
•havetheirownCOlines, etc.
Department
Internalsubscribersthat arepart of anorganizationalunit(suchasdepartment,
division, etc.). Departmentsarefullyindependentof groups.The PBXdefinesupto
6departmentswithnumbers10,20,30, 40, 50, and 60. Eachinternalsubscribercan
bepart ofoneormoredepartments, but of onegroup only.
FrankTaylor
SalesDepartment 2NCo., Ltd.
Mod
anská621
14301Praha4
tel: 02 / 61301400l.24
fax: [phone]l.724
voicemail: 02 /613 01 400 l.724
e-mail: [e-mail]
www.tel-2n.cz
Intelligent Security & Fire Ltd.

2N
®
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OMEGALite
Operatorservices
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www.2n.cz 6
1.3.Types ofRinging
Thisiswhatyou can
hearinyour
earpiece Thismeans
Internalsubscriberringing (tworingsfollowedbyapause).
Externalsubscriberringing
(longringfollowed bya
pause).
Alarmclock (continuousringing)signals thatthe pre-
programmed timehasbeenreached.
2N PORTERringing (twoshortring
sfollowed byapause)
signals thattheentrancedoorbelloperatedby2N
PORTER
isringing.
Returnedcall
(longerringfollowedbyashortring)signals
thatanunsuccessfullytransferredcalloranunparkedcallis
returning toyou.
Backringing
ofyourtelephonesetorawaiting call via
Internet.
1.4.VoiceMessagesinYourEarpiece
Tomakeyou ascomfortableaspossible,the2N OMEGALitePBXsendsmessages
onthefollowing situationsintoyourearpiece:
Thisiswhatyoucan
hearinyourearpiece Thismeans
"Dialing accepted" Theservicehasbeen accepted and performed.
"Service non-available"
Thereisnosuch serviceorthe servicehasbeen
performedincorrectly
"Unauthorizeddialing“
Youarenotauthorizedtousethe serviceor
haveenteredan incorrect password.
„Alllinesbusy“
Youtriedtomakean outgoing call andallCO
linesaccessiblebyyou arebusy.
"Warning: Moreexpensivecall"
ThePBX cannotusethe least-
costrouteand
warnsyou thattheconnection willbemore
expensive.
"Callsforwarded"
Yourtelephone hasbeen forwardedpermanently
orthe„FollowMe“serviceisactive.
"Donot disturb“active"
The„DoNotDisturbWithIncomingCalls“
serviceis active.
"Enterpassword“
Enteryourpersonalorthe PBX system
password.
"Locked“
Youtried tomakeanoutgoing call,butyour
telephonesetis locked(barred)forCOline
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Thisiswhatyoucan
hearinyourearpiece Thismeans
calls.
"Lineindefect" Youtried tomakeanoutgoingcallusing aline
that isdefective(marked defective).
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1.5.Tones inYourEarpiece
Thisiswhatyoucan
hearinyour
earpiece Thismeans
Internaldialingtone (continuousnon-
interruptedtone)
signals that thePBX isreadytoreceiveyourdialing.
CO(external)dialingtone
signals thattheCOline isready
toreceiveyourexternalsubscribernumberdialing.
Externalringing tone
(longinterruptedtone)signalsthat
thetelephonesetofthecalledexternal(COline)subscriber
isringing.
Internalringingtone
(twolongtonesfollowed byapause)
signals thatthe telephone setofthecalled intern
al
subscriberisringing.
Busytone
(shortinterruptedtone)signalsthatthe called
party’s lineis busy
Specialtone
(twoshorttonesfollowed byalongerpause)
signals thatyou„haveheld“theothercall andcan dialother
servicesorestablishothercalls.
Conferencetone
(oneshorttone)signalsthe
entering/returning ofanothersubscriberintoyour
call/conference, whowastemporarily excluded.
Internalwarning tone
(twoshortand onelongtonesinto
thecall)signalsduringyourcal
lthatanotherinternal
subscriberistryingtogetthrough toyourline.
Enteringinto call warningtone
(tickingtone during the
call)signalsthatsomeone hasgotthrough toyourline
Warningtones (1, 2, 3, or4short tonesduring the call)
signalthatanothersubscriberistrying toget throughtoyour
line:
•fromasubscriberline(extension)
•fromaCOline
•PBX operator
•acallreturningaftercall transfer
Typesofringingofyourtelephoneandtonesinyourearpiececanbe modifiedby
thePBX technicianifthePBX softwareallowsso.This appliestospecial
applicationsinparticular.Inthatcase,thedescriptioninthis manualneednotbe
fully consistentwiththeactualapplication.Hereastandard setup isincluded.Some
ringingtonesmaydifferinindividualcountries,pleaserefertoyourlocalringing
tone standard.Someringingtonesmaydifferinindividualcountries,pleasereferto
yourlocalringing tonestandard.
Intelligent Security & Fire Ltd.

2N
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2. Services forAdvanced Users
2.1.You AreinAnotherOffice (FollowMe)
This serviceissimilartothe„Call Forwarding“service.If youleaveyourofficeto
yourcolleague’sofficeandhaveforgottentoforwardyourcalls toyourcolleague’s
line,you can dosoadditionallyusingyourcolleague’stelephoneset. Anycallto
yourlinewillringonyourcolleague’stelephoneset:
Pickup yourcolleague’shandset and wait untilyoucan hearthe
internaldialingtone(————)
Withatonetelephoneset:
nn
Dial‘#15nn’, wherenn isyourlinenumber, fromwhichcalls
shouldbe forwardedtoyourcolleague’sline.
Withapulsetelephoneset:
nn
Dial‘715nn’, wherenn isyourlinenumber, fromwhichcalls
shouldbe forwardedtoyourcolleague’sline.
Further, ineithercase:
Listen the serviceperformingmessage.
Hang up.
Thetelephone setinyourofficewillring shortlytosignalanincoming call,which,
however, hasbeenforwarded.
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Tocancelthe„FollowMe“serviceusingyourtelephoneset (afteryoureturn):
Pickup the handset ofyourtelephoneset
Thevoicemessage announcesyouthat yourcallshavebeen
forwarded
Withatonetelephoneset:
Dial‘#10’.
Listen totheserviceperforming message.
Withapulsetelephoneset:
Dial‘710’.
Listen totheserviceperforming message
Tocancelthe„FollowMe“serviceusinganothertelephoneset:
Pickupthehandset oftheothertelephoneset andwait until you
can heartheinternaldialingtone (————)
Withatonetelephoneset:
nn
Dial‘#16nn’, wherenn isyourlinenumber onwhichyouwantto
cancelthe„FollowMe“service.
Withapulsetelephoneset:
nn
Dial‘716nn’, wherenn isyourlinenumber onwhichyouwantto
cancelthe„FollowMe“service.
Further, ineithercase:
Listen totheserviceperforming message.
Hang up.
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2.2.CallParking
Toparkyourcurrentcalltoanyof9parkingplacesavailable,fromwhichyouor
anybodyelsecanunparkthecall anytimelater:
Youaretalkingwithsomebodyand want toparkthecall.
Withatonetelephoneset:
x
Press‘FLASH’or‘R’onyourtelephoneset andthen dial‘#3x’,
wherexis 1to9.Yourcallwillbe parked ontheselected
parkingplace(1to9).
If the callparkingwassuccessful, hangup.
Withapulsetelephoneset:
x
Dial‘73x’, wherexis 1to9.Yourcallwillbe parked on the
selectedparkingplace(1to9).
If the callparkingwassuccessful, hangup.
IfthePBX ignoresyourdialing(the call remainswhereitis),itmeansthatthe
selectedparkingplaceis occupied.Trytoparkyourcall onanotherparking place or
later.
If acallis notunparkedfromaparkingplacewithinapre-settimeout, yourtelephone
setwillstartringing („ReturnedCall“ringing(___ -____ -) toremindyouofyour
parkedcall.
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Tounparktheearlier-parkedcallfromaparking place:
Pickup the handsetof anytelephone setandwaituntilyou
can hearthe internaldialingtone(————)
Withatonetelephoneset:
Dial‘#30’tounparkacall fromthe firstoccupiedparking
place.
or x
dial‘#3x’,wherexis1to9, tounparkacall fromtheselected
parkingplace(1to9).
Start conversation.
Withapulsetelephoneset:
Dial‘730’tounparkacall fromthe firstoccupiedparkingplace
(1to9), or
or x
Dial‘#3x’, wherexis 1to9,tounparkacallfromthe selected
parkingplace(1to9).
Start conversation.
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2.3.CallDesignation with Job Number
Youwanttodesignateoutgoingcalls withjobnumbersforfurtherprocessing
(evaluation ofcallcostsofacertaincommercialjob,e.g.).Thejob numberwillbe
includedinthetelephonecallcost printout andPC display.
Todesignateanewoutgoing callwithajobnumber:
Pickupthehandset and wait untilyoucan hearthe internaldialing
tone(————)
Withatonetelephoneset:
Dial‘#73’.
Withapulsetelephoneset:
Dial‘773’.
Further, ineithercase:
xxxx
Dialthe jobnumber(4digits)relatedtothecall.
Dial‘0’.
r...r
Dialthe telephone numberr...rofthe subscribertobecalled.
Waituntilthecalledsubscriberanswersthe call.
Thecallwillbe designatedwiththe selected jobnumberinthe telephonebill.
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Todesignatethecurrentcallwithajobnumber:
You aretalking withsomebodyandwanttodesignatethe callwiththe
jobnumber.
Withatonetelephoneset:
Press‘FLASH’or‘R’intothecall.
xxxx
Dial‘#73xxxx’,wherexxxxis afour-digit numberrelatedtothe call.
Goon talking. Thecall will be designatedwiththe selected job
numberinthe telephonebill.
Withapulsetelephoneset:
xxxx
Dial‘773xxxx’,wherexxxxis a4-digit job numberrelated tothecall.
Goon talking. Thecall will be designatedwiththe selected job
numberinthe telephonebill
Ifyoustartconversationinacall designatedwithjobno.xxxx andwishtore-
designatethecall withjob no.yyyylater,apartofthecall will bedebitedto job xxxx
and the remainingpart of thecall tojobyyyy.
Job „xxxx“
Job „yyyy“
Calldesignated
withjobno.xxxxat
the beginning
Call designated
withjobno.yyyy
during thecall
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2.4.You AreLooking forAnybody-CircularCalling
Toget throughtoanysubscriberinyourdepartment:
Pickupthehandset and wait untilyoucan hearthe internaldialing
tone(————)
Withatonetelephoneset:
Dial‘#28’.
Waituntilthefirst subscriberinyourdepartmentanswersthe calland
thenstart conversation.
Withapulsetelephoneset:
Dial‘728’.
Waituntilthefirst subscriberinyourdepartmentanswersthe calland
thenstart conversation.
This serviceignoresanycall forwarding settings.
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2.5.Info Line-Meeting Conference
This servicehelpsyougetthrough toaline thatmaybeenteredbytheother
subscribersanytime.Toleavetheline,hangupyourtelephone.Toselectthis
service:
Pickupthehandset and wait untilyoucan hearthe internaldialing
tone(————)
Withatonetelephoneset:
Dial‘#27’.
Speaktotheotherinfolinesubscribers.If you arethesoleinfoline
subscriber, you can hearmusic.
Withapulsetelephoneset:
Dial‘#727’
Speaktotheotherinfolinesubscribers.If you arethesoleinfoline
subscriber, you can hearmusic.
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2.6.DoNot Disturbwith Incoming(internal)Calls
This servicekeepsyouoff anyinternalcalls.Anyinternalsubscriberstrying tocall
you getthebusytone.COlinecalls orCOlinetransferredcalls,however,will ring
normally:
Pickupthehandset and wait untilyoucanhearthe internal
dialingtone(————)
Withatonetelephoneset:
Toactivatethe„DoNotDisturbwithIncomingCalls“service, dial
‘#51’, or
or
tocancelthe „DoNot DisturbwithIncomingCalls“service, dial
‘#50’
Withapulsetelephoneset:
Toactivatethe„DoNotDisturbwithIncomingCalls“service, dial
‘751’, or
or
tocancelthe „DoNot DisturbwithIncomingCalls“service,dial
‘750’.
Further, ineithercase:
Listen totheserviceperforming message.
Hang up.
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2.7.DoNot DisturbThisCall
Normally, your2N OMEGALitePBX notifiesyouintoyourcall that youhaveanother
incoming call orthatsomeonehasenteredyourcall.Toavoidanydisturbanceof
yourcurrent callordisconnect asubscriberthathasenteredyourline:
You aretalking withsomebodyanddonotwanttobedisturbed
Withatonetelephoneset:
Press‘FLASH’or‘R’on yourtelephone setandthendial‘#8’.
Withapulsetelephoneset:
Dial‘78’.
Further, ineithercase:
The relayfortheDONOTDISTURBlightpanelturnson(if thelight
panelisinstalled).
Keeptalking. Youwillnot bedisturbed.
Hangup.
The relayfortheDONOTDISTURBlightpanelturnsoff.
The„DoNotDisturb“statusappliestoone callonly.Afteryouhangupandthen pick
upthehandset again, the „Disturb“statusis set upautomatically.
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2.8.Broadcast
The„Broadcast“serviceallowsyoutospeaktoaconnectedbroadcasting
equipment, externalamplifier, etc. usingyourtelephoneset:
Pickupthehandset and wait untilyoucan hearthe internaldialing
tone(————)
Withatonetelephoneset:
Dial‘#20’.
Withapulsetelephoneset:
Dial‘720’.
Further, ineithercase:
Speaktotheconnectedbroadcastingequipment, externalamplifier,or
someotherequipment.
The PBX relayisactivated and remainsonduring yourcall -toallow
youtoturnon youramplifier,forexample.
Hangup.
The amplifierrelayturnsoff
This servicehelpsyou connectyourtelephonesettoanyequipmentconnectedto
thePBX connector.
Intelligent Security & Fire Ltd.