2N Helios IP Instruction sheet

www.2n.cz
2N Helios IP
IP Intercom
Configuration Manual
Version: 2.17

The 2N TELEKOMUNIKACE a.s. is a Czech manufacturer and supplier of
telecommunications equipment.
The product family developed by 2N TELEKOMUNIKACE a.s. includes GSM gateways,
private branch exchanges (PBX), and door and lift communicators. 2N
TELEKOMUNIKACE a.s. has been ranked among the Czech top companies for years
and represented a symbol of stability and prosperity on the telecommunications
market for almost two decades. At present, we export our products into over 120
countries worldwide and have exclusive distributors on all continents.
2N is a registered trademark of 2N TELEKOMUNIKACE a.s. Any product and/or other
®
names mentioned herein are registered trademarks and/or trademarks or brands
protected by law.
2N TELEKOMUNIKACE a.s. administers the FAQ database to help you quickly find
information and to answer your questions about 2N products and services. On www.
faq.2n.cz you can find information regarding products adjustment and instructions for
optimum use and procedures „What to do if...".
2N TELEKOMUNIKACE a.s. hereby declares that the 2N product complies with all
®
basic requirements and other relevant provisions of the 1999/5/EC directive. For the
full wording of the Declaration of Conformity see the CD-ROM (if enclosed) or our
website at www.2n.cz.
This device complies with part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may
cause undesired operation.

The 2N TELEKOMUNIKACE a.s. is the holder of the ISO 9001:2009 certificate. All
development, production and distribution processes of the company are managed by
this standard and guarantee a high quality, technical level and professional aspect of
all our products.

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Content:
1. Product Overview
2. Express Wizard for Basic Settings
3. Model Differences and Function Licensing
4. Signalling of Operational Statuses
5. Intercom Configuration
5.1 Status
5.2 Directory
5.3 Hardware
5.4 Services
5.5 System
5.6 Used Ports
6. Supplementary Information
6.1 Troubleshooting
6.2 Directives, Laws and Regulations
6.3 General Instructions and Cautions

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1. Product Overview
The door intercoms can smartly replace traditional doorbell push-button 2N Helios IP
speakerphone panels and all wiring, bells and home intercom installations in buildings
with structured cabling. The intercoms provide more advanced and wider services
than standard home phones. The installation is very easy, all you need is connect the
intercom to the other LAN elements using a UTP cable and set necessary parameters.
Thanks to the integrated SIP protocol, the intercom can make use of all VoIP services:
call forwarding at absence (to another office, VoiceMail or a cellular phone) or call
transfer (from the secretary’s office to the required person, e.g.).
The intercoms are equipped with a programmable number of quick dial buttons for
speed calling to the users whose numbers are included in the intercom Users list. Each
of the quick dial buttons can be assigned up to three phone numbers, which can be
dialled in parallel or sequentially. Thanks to an integrated time sheet it is possible to
configure each of the buttons in such a way that the called party is always accessible
and/or calls to selected phone numbers can be barred off the working hours.
Some models are equipped with a numeric keypad, which can be used as 2N Helios IP
a code lock or a standard push-button phone.
The intercoms help LAN users scan the area in front of the camera via 2N Helios IP
video streaming. Thanks to the full ONVIF support, the intercoms can become part of
the Video Surveillance System in your facility .
The intercoms can be equipped with an RFID card reader for authorised 2N Helios IP
access control and thus become a key part of your surveillance or attendance control
systems.
The intercom is equipped with a relay switch (and, optionally, other relays 2N Helios IP
and outputs), which controls the electric lock or other equipment connected to the
intercom. Its activation time and method can be programmed flexibly: it can be
activated by a code, automatically by a call, by pressing a button, and so on.
The following symbols and pictograms are used in the manual:

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Safety
Always abide by this information to prevent persons from injury.
Warning
Always abide by this information to prevent damage to the device.
Caution
Important information for system functionality.
Tip
Useful information for quick and efficient functionality.
Note
Routines or advice for efficient use of the device.

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2. Express Wizard for Basic
Settings
LAN Connection Setting
You have to know the intercom configuration interface address to connect to the LAN
successfully. Automatic IP address retrieval from the DHCP server is set by default in
the intercoms. Thus, if connected to a network in which a DHCP server 2N Helios IP
configured to assign IP addresses to all new devices is available, the intercom will
obtain an IP address from the DHCP server. The intercom IP address can be found in
the DHCP server status (according to the MAC address given on the production
plate), or will be communicated to you by the intercom voice function; refer to the
Installation Manual of your intercom model.
If there is no DHCP server in your LAN, use the intercom buttons to set the static IP
address mode, refer to the Installation Manual of your intercom model. Your intercom
address will then be Use it for the first login and then change it if 192.168.1.100.
necessary.
Now enter the intercom IP address into your favourite browser. We recommend you
to use the latest Chrome, Firefox or Internet Explorer 9+ versions as is not 2N Helios IP
fully compatible with earlier browser versions.
Use the name and password (i.e. default reset password) for your first login admin 2n
to the configuration interface.
We recommend you to change the default password upon your first login.
The intercom requires a password change upon the first login. Strong passwords are
only accepted: eight characters at least including one capital letter, one small letter
and one digit.

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Remember the new password well or put it down just in case. Because if you forget
the password, you will have to reset the intercom to default values (refer to the
Installation Manual of your intercom model) and lose all your current configuration
changes.
Tip
FAQ: IP address - How to get IP address of 2N Helios IP

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Firmware Update
We also recommend you to update your intercom firmware upon the first login to the
intercom. Refer to for the latest firmware version. Press the www.2n.cz Update
button in the menu to upload firmware. The intercom Firmware System Maintenance /
will get restarted upon upload and only then the updating process will be complete.
The process takes about 30 seconds.

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SIP Server Connection Setting
Set the following parameters in the menu to allow your Services Phone SIP / /
intercom make calls and be accessible within your VoIP infrastructure.
Display name – set the name to be displayed as CLIP on the called party's
phone, in the login window and on the web interface start page.
Phone number (ID) – set the intercom phone number (or another unique ID
composed of characters and digits) to identify the intercom uniquely in calls and
registration.
Domain – set the domain name of the service with which the intercom is
registered. Typically, it is equivalent to the SIP Proxy or Registrar address. If you
do not use a SIP Proxy in your intercom installation, enter the intercom IP
address.
If you use a SIP server (Proxy, Registrar), set the addresses for the following network
elements:
Proxy address – set the SIP Proxy IP address or domain name.

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Proxy address – set the SIP Proxy IP address or domain name.
Registrar address – set the SIP Registrar IP address or domain name. The SIP
Proxy and SIP Registrar addresses are usually identical.
Registration enabled – enable intercom registration with the set SIP Registrar.
If your SIP server requires authentication of terminal equipment, enter the following
parameters:
Password – enter the password for intercom authentication.

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Quick Dial Button Settings
All the models are equipped with quick dial buttons. If you press a quick 2N Helios IP
dial button, a call will be set up to the phone number assigned to the respective Users
list position.
Select position 1, which corresponds to quick dial button 1, in the Directory Users/
menu.
Enable the position in the field and enter the called station phone Position Enabled
number into the parameter in the section.Phone Number User Phone Numbers
You can also use the intercom with one or more IP phones without a SIP 2N Helios IP
server. Use the for outgoing calls and enter the called phone SIP Direct SIP Call
address (sip:phone_number@phone_ip_address) instead of the phone number.

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Electric Lock Switching Settings
An electric lock can be attached to the intercoms and controlled by a 2N Helios IP
code from the intercom numeric keypad, or a code from the IP phone keypad during a
call. Connect the electric lock as instructed in the Installation Manual of your intercom
model.
Enable the switch in the parameter in the Switch Enabled Hardware Switches / /
tab, set the to the intercom output to which the electric Switch 1 Controlled Output
door lock is connected. Now set one or more activation codes for the electric door
lock switching.

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3. Model Differences and
Function Licensing
This manual is valid for all members of the family and so some features 2N Helios IP
described herein are only available in selected models or need to be 2N Helios IP
activated with a valid licence key. This section provides a short list of differences
between the models and licences which affect the configuration options. If a function
is not available in all the models, there is a note in the respective subsection and
reference to this section.
The table below includes an overview of properties and functions of all the 2N Helios IP
models.
Property/Model
2N Helios IP
®
Verso Vario Force Safety Uni Audio
Kit
Video
Kit
Part No. 9155… 9137…. 9151… 9152… 9153… 9154… 9154…C
Integrated camera optional no
Camera resolution 1280 x
960
640 x 480 
External analogue camera
support
no yes
External IP camera support yes no yes
Internal RFID card reader optional no
Display optional no

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Property/Model
2N Helios IP
®
Verso Vario Force Safety Uni Audio
Kit
Video
Kit
Basic unit button count 1 1, 3 or
6
1, 2 or
4
1 1 or
2
up to 16
external
programmable
buttons
Button extenders up to
145
up to
48
no
Numeric keypad optional no
Digital input yes optional no 2
Wideband audio codecs (L16, G.
722)
yes no yes
Amplifier power output 2 W 150
mW
1 W 10 W
Adjustable microphone gain no yes
Extended amplifier power output
(10 W)
no yes no no
Tamper switch optional no optional yes no
Users position count 1999 2 16
User deputy yes no yes
User activation/deactivation yes no yes
Controlled switch count 4 1 4
Switch universal code count 10 2 10
User profile count 20

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Property/Model
2N Helios IP
®
JPEG HTTP video yes no yes
2N® Helios IP Eye support yes no yes
Telephone mode yes no yes
Some functions are unavailable until a valid licence key is entered (refer 2N Helios IP
to the Licence subsection). The following types of licences are available:
Enhanced Audio (Part No. 9137905)
Enhanced Video (Part No. 9137906)
Enhanced Integration (Part No. 9137907)
Enhanced Security (Part No. 9137908)
Gold (Part No. 9137909)
G.729 (Part No. 9137902)
InformaCast (Part No. 9137910)
NFC (Part No. 9137915)
The G.729 licence allows the audio codec G.729 to be used.
The InformaCast licence allows the SingleWire InformaCast protocol to be used.
The NFC licence enables authentication via NFC-equipped mobile phones for selected
13Mhz RFID card reader models.
No licenced features are available for the model.2N Helios IP Uni
®
The table below includes the functions that need to be activated by the licence keys
corresponding to the above mentioned licences. The licences can be combined
arbitrarily.
Property/Licence Enhanced
Audio
Enhanced
Video
Enhanced
Integration
Enhanced
Security
NFC Gold
(Profi)
User sounds •     •
Automatic audio test •     •
Noise detection •     •

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Property/Licence Enhanced
Audio
Enhanced
Video
Enhanced
Integration
Enhanced
Security
NFC Gold
(Profi)
Audio/video streaming (RTSP
Server)
 •    •
External IP camera support  •    •
ONVIF support  •    •
PTZ function support  •    •
Motion detection support  •    •
Extended switch setting
options
  •   •
HTTP API (see note below)   •   •
Automation functions   •   •
E-mail sending
(SMTP Client)
  •   •
Automatic update (TFTP
/HTTP Client)
  •   •
FTP client   •   •
SNMP client   •   •
TR-069   •   •
802.1x support    •  •
SIPS (TLS) support    •  •
NFC support     • •

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Note
Full function is available with the Gold or Enhanced HTTP API
Integration licence only. Only Camera API a Switch API is available
without this licence.
Note
Extended switch setting options – switch activation with quick dial
button; time profile for switch
Tip
FAQ: License for 2N Helios IP – How to get it

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4. Signalling of Operational
Statuses
2N Helios IP generates sounds to signal switching and changes of operational
statuses. Each status change is assigned a different type of tone. See the table below
for the list of signals.
Note
Signalling of some of the above mentioned statuses can be modified;
refer to the User Sounds subsection.
Tone Meaning
User activated
This tone signals entering of the user activation code. The activation code is
used for user (user's position) activation. Refer to the Users subsection for
the activation code settings.
User deactivated
This tone signals entering of the user deactivation code. The deactivation
code is used for user (user's position) deactivation. A deactivated user may
not be called but the call can, if necessary, be forwarded to a deputy if
defined. Refer to the Users subsection for the deactivation code settings.
Profile activated
This tone signals profile activation. This function helps enable alerting of a
user group in an office, for example. Refer to the Profile subsection for the
activation code settings.

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Tone Meaning
Profile deactivated
This tone signals profile deactivation. This function helps, for example,
disable alerting of a user group in an office and routing calls either to a pre-
defined phone number (porter's lodge, e.g.) or user mobile phones. Refer to
the Profile subsection for the deactivation code settings.
Call prolongation confirmation signalling
Calls are time-limited in for security reasons (protection against 2N Helios IP
blocking). Refer to the Miscellaneous subsection for details.
Internal application launched
The internal application is launched upon power up or restart. 2N Helios IP
A successful launch is signalled by this tone combination.
Connected to LAN, IP address received
2N Helios IP logs in upon the internal application launch. A successful LAN
login is signalled by this tone combination.
Disconnected from LAN, IP address lost
This tone signals UTP cable disconnection from . Disconnection 2N Helios IP
is signalled by this tone combination.
Invalid telephone number or invalid switch activation code
2N Helios IP allows the user to dial an extension number directly using the
keypad or enter the door unlocking code. An invalid code is signalled by
this tone sequence.
Default reset of network parameters
Upon power up, a 30 s timeout is set for the default reset code entering.
Refer to the Device Configuration subsection in the Installation 2N Helios IP
Manual for details.