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2N Helios IP Instruction sheet

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www.2n.cz
2N Helios IP
IP Intercom
Configuration Manual
Version: 2.17
The 2N TELEKOMUNIKACE a.s. is a Czech manufacturer and supplier of
telecommunications equipment.
The product family developed by 2N TELEKOMUNIKACE a.s. includes GSM gateways,
private branch exchanges (PBX), and door and lift communicators. 2N
TELEKOMUNIKACE a.s. has been ranked among the Czech top companies for years
and represented a symbol of stability and prosperity on the telecommunications
market for almost two decades. At present, we export our products into over 120
countries worldwide and have exclusive distributors on all continents.
2N is a registered trademark of 2N TELEKOMUNIKACE a.s. Any product and/or other
®
names mentioned herein are registered trademarks and/or trademarks or brands
protected by law.
2N TELEKOMUNIKACE a.s. administers the FAQ database to help you quickly find
information and to answer your questions about 2N products and services. On www.
faq.2n.cz you can find information regarding products adjustment and instructions for
optimum use and procedures „What to do if...".
2N TELEKOMUNIKACE a.s. hereby declares that the 2N product complies with all
®
basic requirements and other relevant provisions of the 1999/5/EC directive. For the
full wording of the Declaration of Conformity see the CD-ROM (if enclosed) or our
website at www.2n.cz.
This device complies with part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may
cause undesired operation.
The 2N TELEKOMUNIKACE a.s. is the holder of the ISO 9001:2009 certificate. All
development, production and distribution processes of the company are managed by
this standard and guarantee a high quality, technical level and professional aspect of
all our products.
2N TELEKOMUNIKACE a.s., www.2n.cz 4/177
Content:
1. Product Overview
2. Express Wizard for Basic Settings
3. Model Differences and Function Licensing
4. Signalling of Operational Statuses
5. Intercom Configuration
5.1 Status
5.2 Directory
5.3 Hardware
5.4 Services
5.5 System
5.6 Used Ports
6. Supplementary Information
6.1 Troubleshooting
6.2 Directives, Laws and Regulations
6.3 General Instructions and Cautions
2N TELEKOMUNIKACE a.s., www.2n.cz 5/177
1. Product Overview
The door intercoms can smartly replace traditional doorbell push-button 2N Helios IP
speakerphone panels and all wiring, bells and home intercom installations in buildings
with structured cabling. The intercoms provide more advanced and wider services
than standard home phones. The installation is very easy, all you need is connect the
intercom to the other LAN elements using a UTP cable and set necessary parameters.
Thanks to the integrated SIP protocol, the intercom can make use of all VoIP services:
call forwarding at absence (to another office, VoiceMail or a cellular phone) or call
transfer (from the secretary’s office to the required person, e.g.).
The intercoms are equipped with a programmable number of quick dial buttons for
speed calling to the users whose numbers are included in the intercom Users list. Each
of the quick dial buttons can be assigned up to three phone numbers, which can be
dialled in parallel or sequentially. Thanks to an integrated time sheet it is possible to
configure each of the buttons in such a way that the called party is always accessible
and/or calls to selected phone numbers can be barred off the working hours.
Some models are equipped with a numeric keypad, which can be used as 2N Helios IP
a code lock or a standard push-button phone.
The intercoms help LAN users scan the area in front of the camera via 2N Helios IP
video streaming. Thanks to the full ONVIF support, the intercoms can become part of
the Video Surveillance System in your facility .
The intercoms can be equipped with an RFID card reader for authorised 2N Helios IP
access control and thus become a key part of your surveillance or attendance control
systems.
The intercom is equipped with a relay switch (and, optionally, other relays 2N Helios IP
and outputs), which controls the electric lock or other equipment connected to the
intercom. Its activation time and method can be programmed flexibly: it can be
activated by a code, automatically by a call, by pressing a button, and so on.
The following symbols and pictograms are used in the manual:
2N TELEKOMUNIKACE a.s., www.2n.cz 6/177
Safety
Always abide by this information to prevent persons from injury.
Warning
Always abide by this information to prevent damage to the device.
Caution
Important information for system functionality.
Tip
Useful information for quick and efficient functionality.
Note
Routines or advice for efficient use of the device.
2N TELEKOMUNIKACE a.s., www.2n.cz 7/177
2. Express Wizard for Basic
Settings
LAN Connection Setting
You have to know the intercom configuration interface address to connect to the LAN
successfully. Automatic IP address retrieval from the DHCP server is set by default in
the intercoms. Thus, if connected to a network in which a DHCP server 2N Helios IP
configured to assign IP addresses to all new devices is available, the intercom will
obtain an IP address from the DHCP server. The intercom IP address can be found in
the DHCP server status (according to the MAC address given on the production
plate), or will be communicated to you by the intercom voice function; refer to the
Installation Manual of your intercom model.
If there is no DHCP server in your LAN, use the intercom buttons to set the static IP
address mode, refer to the Installation Manual of your intercom model. Your intercom
address will then be Use it for the first login and then change it if 192.168.1.100.
necessary.
Now enter the intercom IP address into your favourite browser. We recommend you
to use the latest Chrome, Firefox or Internet Explorer 9+ versions as is not 2N Helios IP
fully compatible with earlier browser versions.
Use the name and password (i.e. default reset password) for your first login admin 2n
to the configuration interface.
We recommend you to change the default password upon your first login.
The intercom requires a password change upon the first login. Strong passwords are
only accepted: eight characters at least including one capital letter, one small letter
and one digit.
2N TELEKOMUNIKACE a.s., www.2n.cz 8/177
Remember the new password well or put it down just in case. Because if you forget
the password, you will have to reset the intercom to default values (refer to the
Installation Manual of your intercom model) and lose all your current configuration
changes.
Tip
FAQ: IP address - How to get IP address of 2N Helios IP
2N TELEKOMUNIKACE a.s., www.2n.cz 9/177
Firmware Update
We also recommend you to update your intercom firmware upon the first login to the
intercom. Refer to for the latest firmware version. Press the www.2n.cz Update
button in the menu to upload firmware. The intercom Firmware System Maintenance /
will get restarted upon upload and only then the updating process will be complete.
The process takes about 30 seconds.
2N TELEKOMUNIKACE a.s., www.2n.cz 10/177
SIP Server Connection Setting
Set the following parameters in the menu to allow your Services Phone SIP / /
intercom make calls and be accessible within your VoIP infrastructure.
Display name – set the name to be displayed as CLIP on the called party's
phone, in the login window and on the web interface start page.
Phone number (ID) – set the intercom phone number (or another unique ID
composed of characters and digits) to identify the intercom uniquely in calls and
registration.
Domain – set the domain name of the service with which the intercom is
registered. Typically, it is equivalent to the SIP Proxy or Registrar address. If you
do not use a SIP Proxy in your intercom installation, enter the intercom IP
address.
If you use a SIP server (Proxy, Registrar), set the addresses for the following network
elements:
Proxy address – set the SIP Proxy IP address or domain name.