Aastra 6865i User manual

Clearspan 6865i IP PHONE QUICK REFERENCE GUIDE V3.3.1 AASTRA –2902-001
2014 CLEARSPAN® IS A REGISTERED TRADEMARK OF AASTRA TECHNOLOGIES LTD. PAGE 1 OF 3
Aastra® 6865i SIP IP Phone Quick Reference Guide for Clearspan®
Note: Your phone has been configured by your system administrator
according to the needs of your organization. You may not have access to
some of the features described, and your softkey panel may vary from what
is shown here.
Placing a Call
1. If desired, take the phone off-hook by lifting the handset. You
can also press any Line key, or simply start dialing to use
speakerphone.
2. Enter the number you wish to call at the dial tone.
3. The call is placed and you hear the ringback tone.
If you are unable to make calls within certain area codes, check with
your administrator for any restrictions on long distance area codes
or dialing prefixes.
Muting a Call
mute the handset, headset, and speakerphone. When you
activate mute, you cannot be heard on an active call or on a
conference, and the mute light is on.
Press to switch mute on or off.
Adjusting the Volume
To adjust the volume at which you hear the other parties, press
the volume up/down buttons while on a call.
To adjust the phone’s ringer volume, press the volume up/down
buttons when you are not on a call.
Using the Handsfree Speakerphone
To dial using handsfree, simply start dialing the number to call,
or press and then enter a number at the dial tone.
To answer a call on your phone using handsfree, press
or the line/call appearance key.
When using the handsfree speakerphone, press to
disconnect the call.
When handsfree is on, the Speaker/Headset light is on.
Line/Call Appearance Lights
Line/Call Appearance Lights
Idle
Off
There is no call activity on this line/call
appearance.
Connected
Solid
A call is connected to the phone on this line/call
appearance.
Ringing
Fast Flash
A call is ringing in on this line/call appearance.
On Hold
SlowFlash
A call is on hold on this line/call appearance.
MWI Light
Speaker Light
SlowFlash
You have a new
message(s).
On Solid
SpeakerMode
Rapid Flash
You have an
incoming call.
SlowFlash
Headset Mode
Even Flash
One or morecalls
are on hold.
Connected Call Display
and
These icons display when there is more callinformation either
tothe left, right or both sides of the current information you are
viewing.
or
These icons display when there is more information on the
next screen or on the previous screen.
The call is onhold.
The call is connected.
Placing Calls on Hold
1. Press the key on the phone while on an active call. The
timer runs and the Line and MWI lights flash.
2. Press the key again or the Line key where the call is on
hold.
Press ◄or ►to scroll through the call information for multiple calls
on hold. Press the key or Line key to reconnect to a held call.
Customizing Your Phone
Use the Options menu to access settings such as Ring Tones,
Time and Date, Speed Dial, Phone Status, Restart, and Lock.
Note: Consult with your administrator before changing any phone
settings using the Options menu.
1. Press Options on the phone. A menu displays.
2. Press the ▲ and ▼ keys to view the different options.
3. Press Select, ►Enter, or the corresponding number to
select an option.
4. Make the desired changes.
5. Press Select, ►Set, or ►Done to save the changes.
Press Options, ◄, or to exit.

Clearspan 6865i IP PHONE QUICK REFERENCE GUIDE V3.3.1 AASTRA –2902-001
2014 CLEARSPAN® IS A REGISTERED TRADEMARK OF AASTRA TECHNOLOGIES LTD. PAGE 2 OF 3
Aastra® 6865i SIP IP Phone Quick Reference Guide for Clearspan®
Using the Programmed Softkeys
The programmable softkeys on the 6863i phone can be configured
for various functions such as Callers List, Redial, Transfer,
Voicemail, Conference, and Do Not Disturb. For information about
softkey functions not described in this document, refer to the Aastra
Model 6863i SIP IP Phone User Guide for Clearspan, or contact
your administrator.
Using Call Logs
The Call Log contains information for both incoming and outgoing
calls.
1. Press the programmed Call Logs softkey.
2. Select Dialed, Received, or Missed.
3. Use or to scroll through the entries.
4. To view details such as the phone number and date/time of the
call, press Display. To dial an entry from the list, press Dial. To
save a line item to the next available speed dial code, press
Add Speed.
Using the Callers List
You can access a list of up to 200 incoming calls. The list provides
the calling number, the name (if known), and the date/time the call
was received. You can clear the phone’s Missed Calls display by
viewing the Callers List.
Access Callers List
1. Press the programmed Callers List softkey.
2. Use ▲and ▼to scroll through the Callers List entries.
Indicates a missed call.
Indicates an answered call.
Nindicates a new missed call.
3. To dial a caller from the list, press , lift the handset, or
press a Line key.
4. Press to exit the Callers List.
Delete Callers List Entries
To delete the entire list, press Delete and then Delete All.
To delete an individual entry, use ▲and ▼to scroll to the
entry. Then press the Delete key twice to delete the entry.
Transferring Calls
You can use the Transfer feature to transfer an active call from your
phone to another phone.
1. Press the programmed Transfer softkey.
2. Press ►and enter the number of the destination party.
3. To consult with the destination party, wait for the party to
answer, and announce the transfer. To complete the transfer,
press Transfer again or hang up. “Call Transferred”
appears on the phone display.
To cancel the transfer before the destination party answers,
press ◄ Cancel.
Using the Redial List
You can access a list of the last 100 numbers you called from your
phone. The list provides the number dialed, the name (if known),
and the date/time the number was dialed.
Redial from the Redial List
1. Press the programmed Redial softkey.
2. Use ▲and ▼ to scroll through the entries.
3. To dial a number from the list, press , lift the handset, or
press any Line key.
Delete Redial List Entries
1. Press the Redialsoftkey.
2. Scroll to the entry, and then press Delete.
3. Press Delete again to delete only the one selected entry, or
press Delete All to delete all entries in the list.
Forwarding Calls
You can use the Call Forward feature to automatically forward
incoming calls to another number.
1. Press the programmed Call Forward
softkey. The Call Forward Mode
screen shows whether forwarding is
On ( ) or Off ( ) for each mode.
2. Use to scroll down, then to
access settings for All, Busy, or No
Answer call forwarding.
3. Use to scroll through the settings and or the keypad to
change settings for that mode.
4. Press Done.
5. After you configure the Number used for forwarding in each
mode, you can use the All On softkey to turn on forwarding for
all modes.
Use the All Off softkey to turn off forwarding for all modes.
Accessing Voicemail
The Message Waiting Indicator on the phone flashes when you
have a new voicemail message.
Press the programmed Voicemail key to call into your Voicemail
system.
Directory Lookup
Directory Lookup allows you to search an LDAP or Outlook
directory.
1. Press the Directory softkey.
2. Search for any name by entering letters using the phone’s
keypad.
3. Press Lookup to retrieve a list of possible matching names.
You can scroll up and down in the list that is returned.
4. Press Dial to call the selected entry in the list. You can also
press Display to search for additional numbers available for the
selected name, or Speed Dial to add the number to your speed
dial entries.
5. To exit the Directory, press Back and Cancel.

Clearspan 6865i IP PHONE QUICK REFERENCE GUIDE V3.3.1 AASTRA –2902-001
2014 CLEARSPAN® IS A REGISTERED TRADEMARK OF AASTRA TECHNOLOGIES LTD. PAGE 3 OF 3
Aastra® 6865i SIP IP Phone Quick Reference Guide for Clearspan®
Creating a Conference
You can create multiple conferences with up to 15 participants when
your administrator enables Clearspan conferencing on your phone.
Establish the Conference
1. Connect to the first party to include in the conference.
2. Press the Conf key.
3. Dial the number of the party to add to the conference.
4. Wait for the new party to answer and announce the conference.
5. Press the Conf key again. The conference is established.
6. To add more participants, repeat steps 2 through 5.
Cancel the Third Party
1. Press the Cancel key while the third party phone is ringing.
2. Press the Pickup key to reconnect to the original party.
Using Do Not Disturb
Do Not Disturb prevents the phone from ringing and receiving
incoming calls.
Press the programmed Do Not Disturb key to activate or deactivate
the Do Not Disturb feature.
Parking and Picking Up Calls
You can “park” a call by putting it on hold, and then hang up and
“pick up” the call from any phone.
Park a Call
1. Press the Park key during a call.
2. Dial the number where you want to park the call plus the
key, or dial to park the call on your own extension.
3. Hang up or press the key.
Pick Up a Parked Call
1. Lift the handset on another phone, and press the Pickup key.
2. Dial the number where the call was parked plus the key, or
dial to pick up a call parked on your own extension.
Using Speed Dial
You can create or edit Speed Dial entries that are local to the
phone, or Speed Dial 8 or 100 entries that are saved in the
Clearspan system and preserved if the phone is replaced.
Call Speed Dial Entries
Depending on the keys configured for speed dial, you can call
speed dial entries in one of the following ways:
Press the programmed Speed Dial softkey, and then press the
one- or two-digit code assigned to the speed dial number you
want to call.
Press a softkey that has been assigned to call a speed dial
entry.
Press and hold a keypad key that has been assigned to call a
speed dial entry.
Create or Edit Speed Dial 8/100 Entries
1. Press the Speed Dial 8 or Speed Dial 100 key.
2. Use or to view the existing entries.
3. Press Options, then scroll to Add, Edit, Delete, or Move, and
press Select.
4. Follow the instructions on the screen to make the desired
changes.
5. Press Done to save your changes on each screen.
Create or Edit Speed Dial Entries with the Options Menu
1. Press Options.
2. Press to scroll to Preferences.
3. Press Select or , and then use to scroll to Speed Dial
Edit.
4. Press Select or , and the lights flash for all programmable
speed dial keys.
5. Press the Speed Dial key to edit.
6. Use the Backspace key to change the name.
7. Enter the number including any access numbers.
8. Press the Save key.
Create Speed Dial Entries by Holding Down a Key
1. Press the key for 3 seconds.
2. Enter a name and a number to apply to the Speed Dial key.
3. Select a line to apply to the Speed Dial key.
4. Press the Save key.