Aastra Dialog 5446 IP Premium User manual

Dialog 5446 IP Premium
IP Phone for MD Evolution
USER GUIDE

Copyright
© Copyright Aastra Telecom Sweden AB 2008. All rights reserved.
Disclaimer
No parts of this publication may be reproduced, stored in retrieval systems, or
transmitted in any form or by any means, electronic, mechanical, photocopying,
recording or otherwise, without prior written permission of the publisher except
in accordance with the following terms.
If this publication is made available on Aastra media, Aastra gives its consent
to downloading and printing copies of the content provided in this file only for
private use and not for redistribution. No parts of this publication may be subject
to alteration, modification or commercial use. Aastra will not be liable for any
damages arising from use of an illegal modified or altered publication.
Abstract
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Contents
Contents
1 Important User Information 1
2 Dialog 5446 Description 5
2.1 Keypad 8
2.2 Navigation 8
2.3 Display 9
2.4 Indicator Lights 13
2.5 Tones And Signals 13
2.6 Handset And Speakerphone 15
2.7 Headset 16
3 Starting the Phone 19
3.1 Starting and Logging On 19
3.2 Logon Options 20
3.3 Logging Off The Phone 22
3.4 Free Seating 22
3.5 Software Version and Communication Protocol 23
4 Incoming Calls 25
4.1 Answer Calls 25
4.2 Answer a Second Incoming Call 25
4.3 Call Pick Up Individual 26
5 Outgoing Calls 27
5.1 Making Calls 27
5.2 When You Receive a Busy Tone or No Answer 28
5.3 Emergency Calls (SOS Calls) 29
5.4 Redial Calls 29
5.5 Abbreviated Numbers 30
5.6 Name Keys 30
6 During Calls 33
6.1 Inquiry 33
6.2 Transfer 33
6.3 Conference 34
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6.4 Parking 35
6.5 DTMF End-to-End Dialing 35
6.6 Conversation Recording 35
7 Call Forwarding 37
7.1 Variable Call Forwarding 39
7.2 Call Forwarding Cancellation 41
7.3 Follow me 41
8 Managing Contacts 45
8.1 Microsoft®Outlook®Contacts 45
8.2 My Dialog Contacts 46
9 Corporate Directory 49
9.1 Finding A Contact 49
9.2 Calling A Contact 49
10 Presence Information 51
10.1 Call Forwarding on Mini-Message 51
10.2 Selecting an Absence Reason 53
10.3 Canceling Absence 54
11 Voice Mailbox 55
11.1 Voice Mailbox Modes 55
11.2 Call Forwarding to Voice Mailbox 56
11.3 Voice Mailbox Greeting Messages 57
11.4 Voice Mailbox Messages Internal Notification 58
11.5 Voice Mailbox Messages External Notification 58
11.6 Voice Mailbox Internal Access 59
11.7 Voice Mailbox External Access 59
11.8 Voice Mailbox Managing 60
11.9 Automatic Call-Back from Voice Mailbox Message 62
11.10 Additional Personal Assistant Services 63
11.11 Voice Mailbox Personalization Services 63
11.12 Voice Mailbox for Group Hunting 66
11.13 Voice Mailbox for Mailing List 66
11.14 Voice Mailbox for Attendants 68
11.15 Integrated Web Server and Unified Messaging 69
12 Group Features 71
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12.1 Group Hunting 71
12.2 Group Call pick-up 72
12.3 Standby Status in Hunt Group 73
12.4 Hunt Group Opening / Closing 74
12.5 Personal Group Services 75
12.6 Mobile Extension Service 76
13 Other Useful Features 77
13.1 Appointment Reminder 77
13.2 Direct In-dialing 79
13.3 Hot-line (Non-dialed Connection) 79
13.4 Least Cost Routing 79
13.5 Secondary Attendant Services 80
13.6 General Call Acceptance 80
13.7 Door Phone 82
13.8 Common Bell 82
13.9 Other Secondary Attendant Services 83
14 Settings 85
14.1 Presence Settings 85
14.2 Telephone Settings 85
14.3 Network Settings 89
15 Web Browser 91
15.1 Opening the Web Browser 91
15.2 Using the Web Browser 91
15.3 Exiting the Web Browser 92
16 Web Interface 93
16.1 Accessing the Telephone’s Web Interface 93
16.2 Using the Telephone Through the Web Interface 93
17 Troubleshooting 95
18 Telephony Service Prefixes 97
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Important User Information
1 Important User Information
WARRANTY
AASTRA MAKES NO WARRANTY OF ANY KIND WITH REGARD TO
THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. Aastra shall not be liable for errors contained herein nor for
incidental or consequential damages in connection with the furnishing,
performance or use of this material.
TRADEMARK
Aastra is a registered trademark of Aastra Technologies Limited. All other
trademarks mentioned herein are the property of their respective owners.
DECLARATION OF CONFORMITY
Hereby, Aastra Telecom Sweden AB, SE-126 37 Hägersten , declares that this
telephone is in conformity with the essential requirements and other relevant
provisions of the R&TTE directive 1999/5/EC.
Details to be found at: http://www.aastra.com/sdoc.
FCC Statement
This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC rules. These limits
are designed to provide reasonable protection against harmful interference
in a residential installation. This equipment generates, uses and can radiate
radio frequency energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or more of
the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
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• Consult the dealer or an experienced radio/TV technician for help.
HAC (Hearing Aid Compatible)
IMPORTANT SAFETY INSTRUCTIONS (ENGLISH)
When using your telephone equipment, basic safety precautions should always
be followed to reduce the risk of fire, electric shock and injury to persons,
including the following:
• Do not use this product near water, for example, near a bath tub, wash bowl,
kitchen sink or laundry tub, in a wet basement or near a swimming pool.
• Avoid using a telephone (other than a cordless type) during an electrical
storm. There may be a remote risk of electric shock from lightning.
• Do not use the telephone to report a gas leak in the vicinity of the leak.
• Use only the power cord indicated in this manual.
SAVE THESE INSTRUCTIONS
IMPORTANTES MESURES DE SÉCURITÉ (FRANÇAIS)
Certaines mesures de sécurité doivent être prises pendant l’utilisation de
matérial téléphonique afin de réduire les risques d’incendie, de choc électrique
et de blessures. En voici quelques unes:
• Ne pas utiliser l’appareil près de l’eau, p.ex., près d’une baignoire, d’un
lavabo, d’un évier de cuisine, d’un bac à laver, dans un sous-sol humide
ou près d’une piscine.
• Éviter d’utiliser le téléphone (sauf s’il s’agit d’un appareil sans fil) pendant
un orage électrique. Ceci peut présenter un risque de choc électrique
causé par la foudre.
• Ne pas utiliser l’appareil téléphonique pour signaler une fuite de gaz s’il est
situé près de la fuite.
• Utiliser seulement le cordon d’alimentation indiqué dans ce manuel.
CONSERVER CES INSTRUCTIONS
INTRODUCTION
These directions for use describe the user procedures to handle the features
available for the Dialog 5446 IP phone (also known as DBC 446).
All the procedures, suffix digits, tone messages and times used in this
document are according to the standard application system.
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Important User Information
Not all exchanges are equipped with all features. By categorization, it is
possible to vary the number of features assigned to each individual extension.
This can affect the display information. The person (department) responsible
for telecommunications in your organization will inform you which features that
have been assigned to you.
The Dialog 5446 IP phone conforms to the H.323 and the SIP standards. To
find out which protocol is active, refer to Section 3.5 Software Version and
Communication Protocol on page 23.
The phone supports Dynamic Host Configuration Protocol (DHCP) for
determination of IP addresses.
***************************************
Note: Be careful not to keep credit cards near the phone, since they may be
demagnetized due to the strong magnets in the phone.
This phone can be used without lifting the handset.
When stated Lift the handset before dialing a procedure or a phone number
you can also dial directly without lifting the handset.
For more information, see Section 2.7.1 Using the Headset on page 16
***************************************
Important Safety Instructions
Save these instructions. Read these safety instructions before use! Note:
When using your telephone or connected equipment, the following basic safety
precautions should always be followed to reduce risk of fire, electrical shock
and other personal injury.
Follow instructions in the equipment’s user guide or other documentation.
Always install equipment in a location and environment for which it is designed.
For mains powered telephones: Only operate with the mains power voltage
indicated. If you are uncertain of the type of power supplied to the building,
consult property management or your local power company.
For mains powered telephones: Avoid placing the telephone’s power cable
where it can be exposed to mechanical pressure as this may damage the
cable. If the power supply cord or plug is damaged, disconnect the product and
contact qualified service personnel.
Headsets used with this equipment must comply with EN/IEC 60950-1 and
for Australia AS/NZS 60950.1-2003.
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Do not make any changes or modifications to equipment without seeking
approval from the party responsible for compliance. Unauthorized changes or
modifications could void the user’s authority to operate the equipment.
Do not use the telephone to report a gas leak in the vicinity of the leak.
Do not spill liquid of any kind on the product or use the equipment near water,
for example, near a bathtub, washbowl, and kitchen sink, in a wet basement or
near a swimming pool.
Do not insert any object into equipment slots that is not part of the product or
auxiliary product.
Do not disassemble the product. Contact a qualified service agency when
service or repair work is required.
Do not use a telephone (other than cordless type) during an electrical storm.
Disposal of the Product
Your product should not be placed in municipal waste. Please check local
regulations for disposal of electronic products.
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Dialog 5446 Description
2 Dialog 5446 Description
The Dialog 5446 IP phone (also known as DBC 446) has a backlit display with a
478 x 270 pixel color touchscreen. Most features are activated from the display,
and the phone is equipped with a stylus for this purpose. For more information
on the display, see Section 2.3 Display on page 9.
Note: Clean the phone with a cloth slightly moisten with a mild soap solution.
Figure 1 Dialog 5446 IP: Front View
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Figure 2 Dialog 5446 IP: Back View
All connections at the back of the phone are marked for easier identification.
The tiltable stand makes it easy to connect the cables, and allows you to adjust
the angle of the phone.
Table 1 Phone Connections
Type of
Connection Description
(Optional) The phone is powered by an
external 24 V AC/DC adapter (see details
below) or, alternatively, over a Power over
Ethernet (PoE) capable hub.
• If you use the external power adapter,
connect one end of the adapter to the
phone connection marked “POWER”,
and the other end to a power outlet.
• If you use the PoE connection, you only
have to connect the phone to the LAN.
Connect one end of the Ethernet cable to
the phone connection marked “LAN”, and
the other end to a LAN connection.
The phone conforms to the 802.1x
standard for LAN authentication.
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If the telephone is equipped with a gigabit
Ethernet unit (DBY 412 02) and connected
to a 1 gigabit LAN, it can be powered by a
power adapter, or by a power hub.
If the telephone has the gigabit Ethernet
unit installed, and is connected to a
10/100 megabit LAN, the telephone
has to be powered by a power adapter.
The alternative is to remove the gigabit
Ethernet unit.
Connect one end of the PC cable to the
phone connection marked “PC”, and the
other cable end to a RJ45 connection on
your PC.
When the telephone is starting up
(booting), a connected PC will loose
network connection for a few seconds.
(Optional) You can connect a headset
to the phone connection marked
“HEADSET”.
Connect the handset to the phone
connection marked “HANDSET”.
USB connection intended for a memory
stick, and for future use.
Note: The phone does not work during power failure, unless powered through
a PoE.
The phone can be powered either from the network or from a 24 V AC/DC
plug-in power adapter. Only use the 24 V AC/DC plug-in adapter (power
supply) listed below, or an adapter approved by your local retailer.
Product Number Power Rating
RES 141 316/1 20VA 230V/24V
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2.1 Keypad
The phone is equipped with a standard alpha numeric keypad and 7 function
keys used for the most basic telephony functions, see table below. Most other
telephony functions are invoked from the display, see Section 2.3 Display on
page 9.
Table 2 Dialog 5446 Function Keys
Key Function
Press the loudspeaker key to enable handsfree connection.
Press the volume control keys to adjust the volume level of
the ring signal and incoming speech in the handset, headset,
or loudspeaker.
Press the left volume control key to turn down the volume
level, and the right volume control key to turn up the volume
level.
Press the headset key to enable headset connection. Press
and hold down the headset key for 4 seconds to activate the
headset preset mode.
Leave the headset mode by pressing the speaker key for 4
seconds (see above).
Press the mute key to turn off the microphone in speech
state. This is useful when you do not want the person at the
other end of the line to hear what you say to your colleague.
If you press the mute key when the phone is in idle state,
silent ringing is activated. Deactivate silent ringing by pressing
any key.
Press the clear key to disconnect an ongoing call if you are
using the handsfree mode. In idle mode, you can press Cto
exit a page, expect from the internet page.
Press the navigation key to move between display tabs, to
select menu items in a menu, and to move between fields in
a screen.
Press up, down, left, or right on the navigation key to move
between items in a display window, and press the square in
the middle of the navigation key to select an item, to enter
information you have typed, or to confirm an action.
2.2 Navigation
Typically, you can highlight and select a display item such as an option or a
setting in one of the following ways:
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Highlight and select the item by tapping it with the stylus or with your finger.
Highlight the item using the navigation key and select it by tapping the
Select button (or relevant button).
Note: To return to the previous page, you press the back key, ,
repeatedly.
Figure 3 Menu Structure
2.3 Display
In the Dialog 5446 IP phone, most functions are invoked from the display.
When you have logged on to the phone, the main page is displayed, see below.
Note: The look of the page may vary depending on which features are
activated.
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Figure 4 Display Layout
The top of the display contains a menu bar with tabs that each open a page
where you can access a number of services that are available for your
extension. The tabs are, from left to right, applications and settings,name keys,
messages,main page,call list,contacts, and internet.
In idle mode, and when you log on to your phone, the main page is displayed
by default. The main page contains the following information:
• The right, central area of the page displays the date and time, as well as the
name and number of the user logged in on the extension. Icons indicate the
ring volume for your extension, or that there are messages in your mailbox
(if available), as well as activated features such as Follow me.
When you receive a call, the caller’s number and possibly name are
displayed here.
• The left central area of the page displays status information on certain
services for your extension. It also contains information on how an incoming
has been obtained, directly or by transfer.
When you make a call, the called party’s number and possibly name are
displayed here. The called party’s status (that is, free, busy, and so on) is
displayed here.
During an ongoing call, a new incoming call may be indicated by the Line 2
button.
• The bottom area of the page contains buttons as well as information on
number of missed calls.
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2.3.1 Menu Tabs
The menu tabs appear in the menu bar at the top of the display window. To
open a page, tap the tab icon.
Table 3
Tap the applications and settings tab to open the
Applications and Settings page, which contains the
sub-pages My Presence,My Settings and Administrator
Settings.
• For information on presence settings, see Section 14.1
Presence Settings on page 85.
• For information on telephone settings, see Section 14.2
Telephone Settings on page 85.
• Most administrator settings are blocked from changing,
but can be viewed by the user. See Section 14.3 Network
Settings on page 89.
Tap the name key list tab to open the Name Keys page,
where your can store frequently used phone numbers for
easy access. For more information on Name Keys, see
Section 5.6 Name Keys on page 30.
Tap the messages tab to open the Messages page, where
you can retrieve your messages.
Tap the telephony tab to open the Telephone page. This
page is the default screen where you make and receive
calls, set presence options, log off the phone, etc. For
detailed information on how to make and receive calls,
seeSection 4 Incoming Calls on page 25 and Section 5
Outgoing Calls on page 27.
Tap the call list tab to open the Call List page.
The phone keeps a call list of 50 positions listing answered
incoming calls, outgoing calls, and missed and rejected
calls. Next to the number, you can see how calls have
been made from that number.
When you select a contact number in the call list, that
number is highlighted. To call the number, tap theCall
button. There is a position indicator showing where in the
phone book the present page is located.
In case of power failure, or if another user (extension
number) logs on from this phone, the call list is cleared. For
information on how to use the call list, see Section 5.4.2
Redial A Call From the Call List on page 30.
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Tap the contacts tab to open the Contacts page. For more
information on contacts, see Section 8 Managing Contacts
on page 45.
Tap the web browser tab to open the Internet page where
you can enter web address you wish to load. For more
information on the web browser, see Section 15 Web
Browser on page 91.
2.3.2 Message Icons
On the right side of the main page, a number of message icons may appear in
different situations. The icons are described below.
Table 4
System warning. Indicates reduced system access,
which means that some features may not work. Reduced
system access occur when the phone is registered
towards another exchange than the usual one.
Silent ringing/mute. Indicates that the ring signal is
switched off. The icon appears in the same position as
the volume level bar.
Volume level. Depending on the mode, this icon
indicates the volume level of the ring signal, the speech
level of the ear piece, or the headset volume.
Headset. Indicates that incoming and outgoing calls will
be connected to the headset when you answer or make a
call without lifting the handset.
Incoming call. Indicates an answered incoming call.
Outgoing call. Indicates an answered outgoing call.
Missed call. Indicates a missed incoming call.
Follow me. Indicates that all incoming calls are forwarded
to another extension. Tap the icon to reset the follow-me
settings.
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Message. Indicates that you have one or more unread
messages waiting. You can retrieve the messages by
tapping the message tab in the top menu bar. When you
have read the message, the icon changes so that it looks
like an open envelope.
Soft keyboard. The built-in soft keyboard appears as
an icon on pages where it is possible to enter text, for
example when you want to add a contact by typing the
name and number manually. Tap the icon to enlarge the
keyboard. By tapping the keyboard buttons at the bottom
of the soft keyboard, you can change character sets, and
switch between numbers and letters.
2.4 Indicator Lights
Instead of LED indicators on the phone keys, the IP phone has indicator lights
built into the display buttons. The indicator lights indicates line status using
different flash patterns, see below.
Off Indicates idle status
Fast blinking Indicates an incoming call
Slow blinking Indicates a parked call
Steady glow with
fast blinking Indicates a busy line
2.5 Tones And Signals
The Ring Signals settings page contains the Ring tone and Select Ring
Melody settings. You can choose between 10 different ring tones (between 0
and 9) and a number of ring melodies. In order to distinguish between internal,
external and call back calls, the signal you choose will be used with different
ring cadences or characteristics for each call type. You can also distinguish
between callers by giving each phone number its own ring signal.
The tones heard are applicable under the following conditions and with the
following timing and frequency:
Internal Dial tone
Heard each time the handset is picked up from your extension (excluding all
activated special services).
330 Hz, Continuous
Ringback tone
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Heard when you call an extension that is free.
424 Hz, 1.5 sec. On / 3.5 sec. Off
Call on hold or Call camp-on tone
Heard when you call an extension that is busy and your call has been placed
on automatic camp-on, or when your call is placed on hold by a third party set.
424 Hz, 2 consecutive beeps, repeated every 5 seconds
Busy tone
Heard when you call an extension that is busy, but automatic camp-on is not
possible for your call, or when a service request on your extension is refused.
424 Hz, 0.5 sec. On / 0.5 sec. Off
Call Waiting Presentation tone
Heard when you receive a new call, when your extension is already busy.
Only 1 ring signal, not repeated
Intrusion or Call Offer tone
Heard when a third party (usually an attendant) intervenes during your current
call.
424 Hz, 2 consecutive beeps, repeated every 1.4 seconds
Service Acceptance tone
Heard when a request for service is accepted on your extension.
Continuous, multi-toned melody
Appointment Reminder notification
Heard following your response to an appointment reminder, this announcement
indicates the nature of this automatic system call. Message: “It’s time for your
appointment.”
Ringing volume
To adjust the ring volume, press the -and +keys on the phone in idle mode
(when no call is connected), or when the phone is ringing.
Silent Ringing
Pressing the mute key when the phone is ringing or is in idle mode, activates
the silent ringing mode. This means that the tone ringer will be inactivated for
incoming calls. When there is an incoming call, the Line 1 or Line 2 button is
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