ADT Smart Home PM360 User manual

QUICK CONSUMER
REFERENCE GUIDE
Your System: ADT Smart Home Keyholder Response
Starting to use the Keypad, ADT Smart Home App and web portal
1
Setting your System using your keypad
Step 1
When leaving your home ensure that all protected doors/windows, including your
front door, are closed before setting your System.
Step 2
Set your System using The Keypad – by pressing the “set” key on the Keypad and
entering your 4-Digit User Code / or presenting your Keyfob.
Step 3
You will hear 30 seconds of Intermittent beeping to remind you to leave the property
via your specied exit route. You have to leave your property and close the exit door
during this 30 second time period
Step 4
After this 30 second time period, the beeping stops, and your system is successfully
set.
PM360 Alarm Panel Keypad KeyFob ADT Smart Home
Web Portal
ADT Smart Home
App

2
Setting your System with the ADT Smart Home App
Step 1
When leaving your home ensure that all protected doors/windows, including your
front door, are closed before setting your System.
Step 2
From your Smart Phone, launch the
ADT Smart Home App, enter your
Contract Number into the eld
Username, enter your Password,
and press Connect.
Step 3
By default, the rst screen displayed after login is the Security
screen. The Security screen is used to set, part set or unset
the ADT Smart Home Alarm Panel.
Click on button Set.
Step 4
A 30 second exit delay countdown is displayed, this is the
time left for leaving your home before the alarm panel
is actually set.

3
Step 5
At the end of the countdown, the Lock icon becomes red,
indicating that the alarm panel is set.
Setting your System with the ADT Smart Home Web Portal
Step 1
From your favourite web browser, enter the
URL of the ADT Smart Home Web Portal:
https://www.adt.co.uk/smart-home/selfcare
Step 2
Enter your Contract Number into the eld Username, enter your Password, and press
Go.
Step 3
By default, the rst screen displayed after
login is the Security Dashboard screen.
The three buttons UNSET, PARTIAL SET
and SET at the top of the dashboard panel
are used to respectively set, part set or
unset the ADT Smart Home Alarm Panel.
Click on button SET.

4
Step 4
A 30 second exit delay countdown is
displayed, this is the time left for leaving
your home before the alarm panel is
actually set.
Step 5
After a few seconds, the Lock icon
becomes red, indicating that the
ADT Smart Home panel is set.
Unsetting your System using your keypad
The System unsetting starts as soon as you open your entry door or enter a protected
zone which activates the System.
Step 1
Enter your home via your specied entry route.
Step 2
Unset your System using the Keypad – by pressing the “unset” key on the
Keypad and entering your 4-Digit User Code / or presenting your Keyfob.
Step 3
You will hear a beep from the Keypad or Alarm Panel conrming that your System is
successfully unset.
Important: Unsetting the alarm stops the Internal Sounder ringing should the Alarm
be activated but will not interrupt the transmission of the alarm signal to the ADT
Alarm Monitoring Centre.

5
Unsetting your System with the ADT Smart Home App
Step 1
From your Smart Phone, launch the
ADT Smart Home App, enter your
Contract Number into the eld Username,
enter your Password, and press Connect
Step 2
By default, the rst screen displayed after login
is the Security screen. The Security screen is
used to set, part set or unset the ADT Smart Home
Alarm Panel.
Click on button Unset.
Step 3
Unsetting the alarm system requires entering
your account password
Then click on Yes.
Important: If you have ngerprint scanner technology
available on your device you will be prompted to use
your ngerprint to conrm the unsetting of your alarm.
If you do not have ngerprint scanner technology,
please follow the steps above and use your password
to unset the alarm.

6
Step 4
After few seconds, the Lock icon becomes green,
indicating that the ADT Smart Home panel is unset.
Unsetting your System with the ADT Smart Home Web Portal
Step 1
From your favourite web browser, enter the URL
of the ADT Smart Home Web Portal:
https://www.adt.co.uk/smart-home/selfcare
Step 2
Enter your Contract Number into the eld Username, enter your Password, and press
Go.
Step 3
By default, the rst screen displayed after
login is the Security Dashboard screen.
The three buttons UNSET, PARTIAL SET
and SET at the top of the dashboard
panel are used to respectively set, part
set or unset the ADT Smart Home
Alarm Panel.
Click on button UNSET.

7
Step 4
After a few seconds, the Lock icon
becomes green, indicating that the
ADT Smart Home panel is unset.
Part-setting your System using your keypad
Part-setting allows you to protect part/s of your property when you are at home. For
example, protecting the downstairs area whilst you are sleeping upstairs. The part-
set option can be programmed to your System during your System installation or a
service visit.
Step 1
Part-set your System using the Keypad – by pressing the “part-set” key on the
Keypad and entering your 4-Digit User Code / or presenting your Keyfob.
Step 2
Your System is now part-set.
Part-setting your System with the ADT Smart Home App
Step 1
If leaving your home or not, ensure that all protected doors/windows in the protected
area, including your front door, are closed before part setting your System.
Step 2
From your Smart Phone, launch the
ADT Smart Home App, enter your
Contract Number into the eld Username,
enter your Password, and press Connect.

8
Part-setting your System with the ADT Smart Home App
Step 3
By default, the rst screen displayed after login is
the Security screen. The Security screen is used
to set, part set or unset the ADT Smart Home
Alarm Panel.
Click on button Partial Set.
Step 4
A 30 second exit delay countdown is displayed,
this is the time left for leaving your home, or leaving
the home areas protected by the peripheral security
sensors, before the alarm panel is partial set.
Step 5
At the end of the countdown, the Lock icon becomes
yellow, indicating that the alarm panel is partial set.

9
Part-setting your System with the ADT Smart Home Web Portal
Step 1
From your favourite web browser, enter the URL
of the ADT Smart Home Web Portal:
https://www.adt.co.uk/smart-home/selfcare
Step 2
Enter your Contract Number into the eld Username, enter your Password, and press
Go.
Step 3
By default, the rst screen displayed
after login is the Security Dashboard
screen. The three buttons UNSET,
PARTIAL SET and SET at the top of
the dashboard panel are used to
respectively set, part set or unset
the ADT Smart Home Alarm Panel.
Click on button PARTIAL SET.

10
Step 4
A 30 second exit delay countdown
is displayed, this is the time left for
leaving your home or leaving the
home areas protected by the
peripheral security sensors, before
the alarm panel is partial set.
Step 5
After a few seconds, the Lock icon
becomes yellow, indicating that
the ADT Smart Home panel is
partial set.
Resetting/Silencing your System after an alarm
To stop the Alarm sounding using the Keypad – by pressing the “unset” key
and entering your 4-Digit User Code /or presenting your Keyfob.
Important: Resetting/Silencing your System stops the Internal Sounder ringing but
will not interrupt the transmission of the alarm signal to the ADT Alarm Monitoring
Centre. Our monitoring specialists may contact you at this point and you will be
requested to conrm your Verication Code /Password to cancel the alarm alert. Your
System might be required to be reset remotely

11
Personal Assistance Alarm
The Personal Assistance Alarm allows you to send an alert to the ADT Alarm
Monitoring Centre if you feel vulnerable in your home.
Step 1:
Activate the Personal Assistance Alarm using the Keypad – by pressing and holding
and keys simultaneously for 2 seconds.
Step 2:
The Internal Sounder is activated and now sounds (unless a silent mode was
requested at the point of installation).
Step 3:
The System sends an alert signal to the ADT Alarm Monitoring Centre. Our
monitoring experts respond fast by contacting you and your Keyholders to alert them
to your emergency. Please note that ADT will not be able to contact Police on your
behalf.
Important: The Personal Assistance Alarm function works even when your System is
not set.

12
Trouble Shooting
If your System has a fault, the Alarm Panel will display a red LED trouble warning
light as will the Panel icon in your ADT Smart Home App in the Accessories tab or
on the Dashboard on the ADT Smart Home web portal. Should you require further
assistance, contact ADT Customer Service Centre on 0344 800 1999
Preventing False Alarms
•Ensure doors and windows are securely fastened when setting the Alarm.
• Avoid placing decorations or moving objects in front of the Movement Detectors.
• Ensure that everyone using the System is fully trained and familiar with the System.
• Know the specied entry/exit route and keep to it when setting and unsetting the
System.
Useful Phone Numbers
Customer Service Centre
Call 0344 800 1999* to
request a routine inspection,
report a fault, request a
remote reset or if you have a
query with the monitoring of
your System.
Customer Sales Centre
Call 0800 010 999 to
upgrade your System or
Service Plan.
Moving Home?
Call 0800 169 0612 to let
us know you are moving
and for details of our
moving offers.
* Calls charged at the standard rate of a regular local or national landline number. Costs from mobiles may vary.
ADT799 PM360-PDF / Issue 1 / February 2016