ADT Safewatch QuickConnect Plus Operating instructions

Lynx & QuickConnect Troubleshooting
https://alpha.adt.com/help/206[11/13/2018 8:20:40 PM]
Lynx & QuickConnect Troubleshooting
Includes the following systems: Ademco Lynx and Safewatch QuickConnect Plus.
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Trouble Conditions Trouble Codes Related Topics
Trouble Conditions
Trouble conditions, or trouble codes, are indicated by the word CHECK and continual beeping from the
touchpad. Any key will silence the beeping. A display of CHECK + zone no. may indicate that a problem
requires your attention. Check the specified zone area, close any open doors or windows and enter your
security code and press [OFF]. If your system includes wireless sensors, the CHECK condition may be
caused by some change in the environment of the protected area.
To silence trouble beeps, press any key or enter your [security code] and press [OFF].
Causes of Trouble Codes
Displays Trouble Condition
AC/No AC
The system has lost AC power from the transformer that is plugged into your
building's power. It is continuing to operate for a limited time on the backup
battery. Refer to the Power Failure Troubleshooting page.
ALARM
Appears when an intrusion alarm goes off while the system is armed, during a
fire alarm or when an audible emergency alarm is sounding. Your panel will
display the protection zone that is in alarm.
To cancel an alarm, press [security code] + [OFF].
AWAY All burglary zones (e.g. doors, windows, glass breaks, etc.) are armed. This is
an informational message.
bF
This indicates that the cell or radio unit used by the system is not working, or
that the system has lost contact with it. The system is unable to connect with
the Monitoring center. Refer to the Radio Frequency Interference
Troubleshootingpage.
This message is displayed when one or more burglary protection zones have
been bypassed. This is an informational message.
Select

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BYPASS For more information about Bypass Protection Zones, please refer to the
Ademco Lynx User Guide or the Safewatch QuickConnect User Guide.
CA/ALARM CANCELED
The alarm has been canceled after sounding during the exit delay. Clear this
message by entering [security code] + [OFF], [security code] + [OFF]. This is an
informational message.
CC/MODEM COMM
The panel is communicating with the Central Station computer and will not
operate while on the line. The message will clear in 1-2 minutes. This is an
informational message.
CHIME This code appears when the CHIME feature is activated. This is an
informational message.To turn Chime on/off, press [FUNCTION] + [CHIME].
d1 (DL) The system is either powering up after a recent power outage or is in Standby
Mode. This informational message should clear in 2-3 minutes.
EA/EXIT ERROR
An Exit Alarm has occurred. This alarm is caused by a zone being open at the
end of the exit delay time. It can also be caused when a fault occurs in any
zone within two minutes after an exit delay. Reset the keypad by pressing
[security code] + [OFF], [security code] + [OFF].
FAULT [zone #]
A problem exists with the displayed zone. There will be rapid beeping from
the keypad. Press any key on the keypad to silence the beeping. Refer to the
Peripheral Device Troubleshooting page. Once the problem has been
corrected, the FAULT display will disappear from the keypad screen.
FAULT 103/LNG RNG
TRBL
This message indicates that there is a problem with the cell unit, a case
tamper or a loss of network registration. Refer to the Communication Failure
Troubleshooting page.
FC/COMM FAIL The system has failed to communicate with the Customer Monitoring Centers.
Refer to the Communication Failure Troubleshooting page.
FIRE
A fire alarm or fire zone fault is present. The zone that is experiencing the
fault will display.
For a fire alarm, the keypad and siren will sound:
3 pulses – pause – 3 pulses – pause – 3 pulses - pause…
Reset the keypad by pressing [security code] + [OFF], [security code] + [OFF].
If the keypad does not clear, the smoke detector may still be detecting smoke
or heat. Remove the source of the smoke or heat if it can be done safely. It
may be necessary to fan the detector for 30 seconds to clear the smoke from

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the vicinity. The smoke detector may also be set off by dust or when an insect
enters the detector. Gently remove the dust and/or insects (a vacuum may be
used with care). It may be necessary to reset the smoke detector.
When the problem has been corrected, reset the keypad by pressing [security
code] + [OFF], [security code] + [OFF].
INSTANT
The system is armed in “Stay” mode with the entry delay turned off. The alarm
will sound immediately if any protected door or window is opened, including
Entry/Exit doors. This is an informational message.
LOW BATT with no zone
number
The system has a low backup battery. Refer to the Recharge or Replace a
Battery page.
LOW BATT with zone
number
Indicates a low battery in a peripheral device. The zone number of the
affected device is given. Refer to the Find the Right Peripheral Battery page.
MESSAGE
This code appears when a message has been recorded and has not yet been
played back. This is an informational message.
To listen to the message, press [#] + [3]
To skip a message, press [*]
To delete all messages, press [#] + [3] + [#] + [STAY]
To record a message, press [#] + [1]
To end recording, press [OFF]
Note: A single message can be a maximum of 20 seconds long. All messages
remain in memory until deleted. Refer to the Ademco Lynx User Guide or the
Safewatch QuickConnect User Guide for further details.
NOT READY
This message will appear when [STATUS] is pressed and there are one or
more open zones. The “Ready” light will be blinking. Press [STATUS] again to
display the open zones. Check that the open doors and windows are closed.
The system is ready to be armed when this message disappears, or the zone
is bypassed, and the Ready light comes on.
To bypass a zone, press [security code] + [bypass] + [2-digit zone # to
bypass]. Note: to bypass zones 1 through 9, the zone number must be
preceded by a zero (for example 03, 05, 09)
This code appears in place of the clock when the speaker phone mode is
active. This is an information message.

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PH/SPEAKERPHONE
Note: Speakerphone is an optional feature that must be programmed into
your system at installation. A land line to the alarm system is required.
To place a call, press [#] + [AUX] and dial the desired number
To answer a call, press [#] + [AUX]
To hang up, press [OFF]
REC This code appears when the system is in Recording Mode. This is an
informational message.
STAY
The perimeter burglary zones (e.g. doors, windows, glass breaks, etc.) are
armed. Motion detectors are not armed to allow for free movement within the
premises. This is an informational message.
TEST/TEST IN PROGRESS
This code appears when the system is in Test Mode. For more information
about TEST mode, please refer to the System Testing page. This is an
informational message.
90 RF Jam
The system is experiencing radio frequency (RF) interference which limits the
ability for the system to communicate with the Monitoring Center. Refer to
the Radio Frequency Interference Troubleshooting page.
Related Topics:
System Panel Troubleshooting
Here you will find further information about your Simon system
Test Your System
Here is information about how to place your system in Test mode when replacing a battery or performing
troubleshooting
Reset System
Here is information about resetting your system
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