Advantech EPC-R3710NO-XAA100 User manual

User Manual
EPC-R3710
Rockchip Arm® Cortex®-A72
BOX Computer

EPC-R3710 User Manual ii
Copyright
The documentation and the software included with this product are copyrighted 2021
by Advantech Co., Ltd. All rights are reserved. Advantech Co., Ltd. reserves the right
to make improvements in the products described in this manual at any time without
notice. No part of this manual may be reproduced, copied, translated, or transmitted
in any form or by any means without the prior written permission of Advantech Co.,
Ltd. The information provided in this manual is intended to be accurate and reliable.
However, Advantech Co., Ltd. assumes no responsibility for its use, nor for any
infringements of the rights of third parties that may result from its use.
Acknowledgments
ARM is trademark of the ARM Corporation.
Rockchip is trademarks of Rockchip Corporation.
All other product names or trademarks are properties of their respective owners.
Product Warranty (2 years)
Advantech warrants the original purchaser that each of its products will be free from
defects in materials and workmanship for two years from the date of purchase.
This warranty does not apply to any products that have been repaired or altered by
persons other than repair personnel authorized by Advantech, or products that have
been subject to misuse, abuse, accident, or improper installation. Advantech
assumes no liability under the terms of this warranty as a consequence of such
events.
Because of Advantech’s high quality-control standards and rigorous testing, most
customers never need to use our repair service. If an Advantech product is defective,
it will be repaired or replaced free of charge during the warranty period. For out-of-
warranty repairs, customers will be billed according to the cost of replacement mate-
rials, service time, and freight. Please consult your dealer for more details.
If you believe your product to be defective, follow the steps outlined below.
1. Collect all the information about the problem encountered. (For example, CPU
speed, Advantech products used, other hardware and software used, etc.) Note
anything abnormal and list any onscreen messages displayed when the prob-
lem occurs.
2. Call your dealer and describe the problem. Please have your manual, product,
and any helpful information readily available.
3. If your product is diagnosed as defective, obtain a return merchandise authori-
zation (RMA) number from your dealer. This allows us to process your return
more quickly.
4. Carefully pack the defective product, a completed Repair and Replacement
Order Card, and a proof of purchase date (such as a photocopy of your sales
receipt) into a shippable container. Products returned without a proof of pur-
chase date are not eligible for warranty service.
5. Write the RMA number clearly on the outside of the package and ship the pack-
age prepaid to your dealer.
Part No. 2006R37100 Edition 1
Printed in China July 2021

iii EPC-R3710 User Manual
Declaration of Conformity
FCC Class B
This equipment has been tested and found to comply with the limits for a Class B dig-
ital device, pursuant to part 15 of the FCC Rules. These limits are designed to pro-
vide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. However, there is no guarantee that interfer-
ence will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one
or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
Consult the dealer or an experienced radio/TV technician for assistance.
Safety Precautions - Static Electricity
Follow these simple precautions to protect yourself from harm and the products from
damage.
To avoid electrical shock, always disconnect the power from the PC chassis
before manual handling. Do not touch any components on the CPU card or
other cards while the PC is powered on.
Disconnect the power before making any configuration changes. A sudden rush
of power after connecting a jumper or installing a card may damage sensitive
electronic components.
Packing List
Before system installation, check that the items listed below are included and in good
condition. If any item does not accord with the list, contact your dealer immediately.
1 x EPC-R3710 Box computer
1 x China RoHS
2 x Wall mount bracket

EPC-R3710 User Manual iv
Safety Instructions
1. Read these safety instructions carefully.
2. Retain this user manual for future reference.
3. Disconnect the equipment from all power outlets before cleaning. Use only a
damp cloth for cleaning. Do not use liquid or spray detergents.
4. For pluggable equipment, the power outlet socket must be located near the
equipment and easily accessible.
5. Protect the equipment from humidity.
6. Place the equipment on a reliable surface during installation. Dropping or letting
the equipment fall may cause damage.
7. The openings on the enclosure are for air convection. Protect the equipment
from overheating. Do not cover the openings.
8. Ensure that the voltage of the power source is correct before connecting the
equipment to a power outlet.
9. Position the power cord away from high-traffic areas. Do not place anything over
the power cord.
10. All cautions and warnings on the equipment should be noted.
11. If the equipment is not used for a long time, disconnect it from the power source
to avoid damage from transient overvoltage.
12. Never pour liquid into an opening. This may cause fire or electrical shock.
13. Never open the equipment. For safety reasons, the equipment should be
opened only by qualified service personnel.
14. If any of the following occurs, have the equipment checked by service person-
nel:
–The power cord or plug is damaged.
–Liquid has penetrated the equipment.
–The equipment has been exposed to moisture.
–The equipment is malfunctioning, or does not operate according to the user
manual.
–The equipment has been dropped and damaged.
–The equipment shows obvious signs of breakage.
DISCLAIMER: These instructions are provided according to IEC 704-1 standards.
Advantech disclaims all responsibility for the accuracy of any statements contained
herein.

v EPC-R3710 User Manual
Technical Support and Assistance
1. Visit the Advantech web site at www.advantech.com/support where you can find
the latest information about the product.
2. Contact your distributor, sales representative, or Advantech's customer service
center for technical support if you need additional assistance. Please have the
following information ready before you call:
–Product name and serial number
–Description of your peripheral attachments
–Description of your software (operating system, version, application software,
etc.)
–A complete description of the problem
–The exact wording of any error messages
Optional Accessories
* Please contact us to get suitable cellular module for your region.
Ordering Information
Part No. Description
96PSA-A36W12R1-3 ADP A/D 100-240V 36W 12V C6 DC PLUG 90°
1700001524 Power cord 3P UL 10A 125 V 180 cm (70 cm)
170203180A Power Code 3P UK 2.5A/3A 250V 183 cm (72 in)
170203183C Power Code 3P Europe 183 cm (72 in)
1700019146 Power Cord CCC 3P 10A 250V 183 cm (72 in)
SQF-ISDS1-8G-82E SQF SDHC C10 SLC 8G, 1CH (-40 ~ 85 °C/-40 ~ 185 °F)
968AD00479* EC20CEFAG-MINIPCIE R2.1 LTE Cat 4
EWM-C117FL06E* LTE 4G,3G WCDMA/DC-HSPA+, 2G module, MPCI-L280H
1750006264 Antenna cable SMA(F)/MHF 15 cm (5.9 in)
1750007990-01 Antenna 4G/LTE full band L=11 cm (4.3 in) 50 Ohm
EWM-W188M201E WiFi 802.11ac/abgn 2T2R and BT4.2
EXM-CMPF1-M2E01E M.2(NGFF) to MiniPCIe KEY-E Adapter
1750008800-01 Antenna Cable R/P SMA (M) to MHF4, 100 mm (3.93 in)
1750008671-01 Dipole Ant.SMA/M-R 2.4/5G 2.5/4dBi BLK 109 mm(4.29 in)
Part No. Description
EPC-R3710NO-XAA100 EPC-R3710 system with UIO-4030,0 ~ 50 °C (32 ~ 122 °F)
EPC-R3710NO-XAA120 EPC-R3710 system with UIO-4032, 0 ~ 50 °C (32 ~ 122 °F)
EPC-R3710NO-XAA140 EPC-R3710 system with UIO-4034, 0 ~ 50 °C (32 ~ 122 °F)
EPC-R3710NO-XAA160 EPC-R3710 system with UIO-4036, 0 ~ 50 °C (32 ~ 122 °F)

EPC-R3710 User Manual vi

vii EPC-R3710 User Manual
Content
Chapter 1 General Introduction ...........................1
1.1 Introduction ............................................................................................... 2
1.2 Product Features....................................................................................... 3
1.2.1 Specifications................................................................................ 3
1.3 Mechanical Specifications......................................................................... 4
1.4 Electrical Specifications ............................................................................ 4
1.5 Environmental Specifications .................................................................... 5
Chapter 2 H/W Installation....................................7
2.1 Introduction ............................................................................................... 8
2.2 EPC-R3710 I/O Overview ......................................................................... 8
2.3 ECP-R3710 Connectors Outside .............................................................. 9
2.3.1 DC in............................................................................................. 9
2.3.2 COM2.......................................................................................... 10
2.4 Quick Start Guide.................................................................................... 11
2.4.1 Debug Port Connection............................................................... 11
2.4.2 Debug Port Setting...................................................................... 11
Chapter 3 Software Functionality ......................13
3.1 Introduction ............................................................................................. 14
3.2 Set up Build Environment........................................................................ 14
3.2.1 Install Docker .............................................................................. 14
3.2.2 Get Base Image.......................................................................... 14
3.2.3 Getting Android Source Code..................................................... 14
3.2.4 Building Android 7.1.2 Image...................................................... 15
3.3 GPIO ....................................................................................................... 16
3.4 UART ...................................................................................................... 17
3.4.1 EPC-R3710 UART...................................................................... 18
3.5 Audio....................................................................................................... 18
3.6 SD/MMC Card/USB Disk ........................................................................ 19
3.6.1 Browse the SD............................................................................ 19
3.7 HDMI ....................................................................................................... 19
3.7.1 HDMI Resolution......................................................................... 19
3.7.2 HDMI Audio................................................................................. 20
3.8 Multi-display ............................................................................................ 20
3.8.1 Enter U-boot Interrupt Mode ....................................................... 20
3.8.2 eDP and HDMI............................................................................ 20
3.8.3 HDMI and LVDS ......................................................................... 21
3.9 Network Setup......................................................................................... 21
3.9.1 Wi-Fi............................................................................................ 21
3.9.2 Bluetooth..................................................................................... 23
3.9.3 3G/4G ......................................................................................... 23
3.9.4 Ethernet ...................................................................................... 24
Chapter 4 Advantech Services ..........................27
4.1 RISC Design-in Services......................................................................... 28
4.2 Contact Information................................................................................. 31
4.3 Global Service Policy .............................................................................. 31
4.3.1 Warranty Policy........................................................................... 31

EPC-R3710 User Manual viii
4.3.2 Repair Process ........................................................................... 32

Chapter 1
1General Introduction
This chapter details background
information on the EPC-R3710.
Sections include:
 Introduction
 Specifications

EPC-R3710 User Manual 2
1.1 Introduction
EPC-R3710 is an Arm based box computer powered by a high-performance Rock-
chip RK3399 ARM dual Cortex-A72 or quad Cortex-A53 high performance processor
which supports 4K displays via HDMI. It offers diverse display interfaces — including
dual HDMI/LVDS/eDP and diverse I/O — including dual GbE/2 x serials/3 x USB/12 x
GPIO. EPC-R3710 also features a Mini-PCIe slot for integrating Wi-Fi, Bluetooth,
and 3G/4G modules. It is an ideal solution for HMI, IoT gateway, and healthcare
applications.

3 EPC-R3710 User Manual
Chapter 1 General Introduction
1.2 Product Features
1.2.1 Specifications
Model EPC-R3710NO-
XAA100
EPC-R3710NO-
XAA120
EPC-R3710NO-
XAA140
EPC-R3710NO-
XAA160
Processor
System CPU Rockchip RK3399 ARM dual Cortex-A72 and quad Cortex-A53 1.8 GHz
Memory
Technology LPDDR4
Capacity 2 GB On-board
Flash 16GB of eMMC NAND Flash for OS and Advantech's boot loader
Graphics
HDMI 1 HDMI 2.0, 1920 x 1080 at 60Hz
Graphics
Engine OpenGL ES 1.1/2.0/3.1, OpenCL 1.1, DirectX 11
H/W Video
Codec
Decoder: MPEG-1, MPEG-2, MPEG-4, H.263, H.264, AVS, VC-1, VP8, MVC, HEVC/
H.265 decoder, 4k@60FPS
Encoder: H.264 ([email protected], MP, HP@level4.0), MVC and VP8
Ethernet Chipset RTL8211FSI
Speed 2 10/100/1000 Mbps
Watchdog
Timer
Watchdog
Timer Yes
Front I/O USB 1 x USB 3.0 Type A, 1 x USB 2.0 Type A
GbE 2 x RJ45 for GbE
Rear I/O
1 x RS-485, 1 x 2
wires RS-232
4 x DIs, 4 x DOs
2 x 2 wires RS-232
1 x GbE, 2 x USB
2.0
2 x 2 wires RS-232 4 X GbE (Hub)
Expansion
Full-Size
Mini PCIe 1 Full Size Mini PCIe Slot (with PCIE/USB)
M.2 Micro -
SD Socket 1 Micro SD Socket
SIM 1 Nano SIM Slot
Antenna
Holes 3
Power
Power Supply
Voltage +12V
Power Type Lockable DC-Jack
Power
Consumption 11.5W (burning)
Environment
Operating
Temperature 0 ~ 50 °C/-20 ~ 70 °C (32 ~ 122/-4 ~ 158 °F)
Operating
Humidity 5 ~ 95% relative humidity, non-condensing
Mechanical
Dimensions 174 x 108 x 25 mm (6.85 x 4.25 x.98 in)
Mounting Wall mount/Din Rail
Weight TBD
Operating
System
Linux Debian
Android Android
Certifications CCC/CE/FCC/BSMI Class B

EPC-R3710 User Manual 4
1.3 Mechanical Specifications
Dimension: 174 x 108 x 25 mm (6.85 x 4.25 x .98 in)
Reference Weight: 1.26 kg (2.77 lb) (including whole package)
1.4 Electrical Specifications
Power Supply Type: DC-in 12V
RTC Battery:
–Typical voltage: 3V
–Normal discharge capacity: 210 mAh

5 EPC-R3710 User Manual
Chapter 1 General Introduction
1.5 Environmental Specifications
Operating Temperature: 0 ~ 50 °C/-20 ~ 70 °C (32 ~ 122/-4 ~ 158 °F)
Operating Humidity: 0 ~ 90% relative humidity, non-condensing
Storage Temperature: -40 ~ 85 °C (-40 ~ 185 °F)
Storage Humidity: 60 °C/140 °F @ 95% RH Non-condensing

EPC-R3710 User Manual 6

Chapter 2
2H/W Installation
This chapter details mechanical
and connector information on the
EPC-R3710.
Sections include:
 Connector Information
 Mechanical Drawing
 Quick Start Guide

EPC-R3710 User Manual 8
2.1 Introduction
The following sections show the external connectors and pin assignments for appli-
cations.
2.2 EPC-R3710 I/O Overview
Front I/O
Left-Side
Right-Side

9 EPC-R3710 User Manual
Chapter 2 H/W Installation
Rear I/O by UIO express card
EPC-R3710NO-XAA100 with UIO-4030
EPC-R3710NO-XAA120 with UIO-4032
EPC-R3710NO-XAA140 with UIO-4034 but no CAN function
EPC-R3710NO-XAA160 with UIO-4036
2.3 ECP-R3710 Connectors Outside
2.3.1 DC in
EPC-R3710 supports a DC-Jack header that can be connected 12VDC external
power input.
Pin Description
1 +12V
2 GND
3 GND

EPC-R3710 User Manual 10
2.3.2 COM2
The COM2 can be used as a RS232 port or debug port. It is set, by default, as a
Debug port. Select the desired mode using jumper J4.
Pin Description Pin Description
1 NC 5 GND
2 COM2_RXD 6 NC
3 COM2_TXD 7 NC
4 NC 8 NC
9 NC
J4 Uart2 use for com port and debug mode select
Part number 1653003101
Footprint HD_3x1P_79_D
Description PIN HEADER 3x1P 2.0mm 180D(M) DIP 2000-13 WS
Setting Function
(1-2) Debug port (default)
(2-3) RS232

11 EPC-R3710 User Manual
Chapter 2 H/W Installation
2.4 Quick Start Guide
2.4.1 Debug Port Connection
1. Connect the debug cable to the COM2 debug port.
2. Connect the other side of debug adapter to USB-to-RS-232 cable then connect
it to your PC.
2.4.2 Debug Port Setting
EPC-R3710 can communicate with a host server using serial cables. Common serial
communication programs such as HyperTerminal, Tera Term, or PuTTY can be used
in this case. The example below demonstrates the serial terminal setup using Hyper-
Terminal on a Windows host:
1. Connect EPC-R3710 to your PC using a serial cable.
2. Open HyperTerminal on your Windows PC, and select the settings as shown in
Figure 2-7.
3. After the bootloader is programmed on SD card, insert power adapter connector
to DC jack on EPC-R3710 to power up the board. The bootloader prompt is dis-
played on the terminal screen.

EPC-R3710 User Manual 12