AJAX Fibra User manual

KeyPad Fibra User Manual
Updated March 11, 2022
KeyPad Fibra is a wired touch keypad for controlling the Ajax security system.
Supports “silent alarm” if the duress code is entered. Informs about the current
security mode by LED indication.
The keypad is compatible with and . Connection to
other , , , and is not
supported. Integration with other security systems is not provided
KeyPad Fibra only works as a part of the Ajax security system, communicating
with the hub via the secure Fibra protocol. The wired connection range is up to
2000 meters when connected via the twisted pair U/UTP cat.5.
KeyPad Fibra is the device of the new Fibra wired product line. Such devices can
only be purchased, installed and administered by accredited Ajax partners.
Hub Hybrid (2G) Hub Hybrid (4G)
hubs radio signal range extenders ocBridge Plus uartBridge
Buy KeyPad Fibra

Functional elements
1. Armed LED indicator.
2. Disarmed LED indicator.
3. Night mode LED indicator.
4. Malfunction LED indicator.
5. Numeric touch button box.
6. Reset button.
7. Function button.
8. Arm button.
9. Disarm button.
10. Night mode button.
11. SmartBracket mounting panel. To remove the panel, slide it down.
12. Perforated part of the mounting panel. Necessary for tamper triggering in
case of any attempt to detach the keypad from the surface. Do not break it
off.
13. Perforated part for wire output.
14. Holes for wire output.

Operating principle
KeyPad Fibra is a touch keypad for controlling the Ajax security system. It
controls the security modes of the entire facility or individual groups and allows
activating the Night mode. Supports the “silent alarm” function, i.e. the ability to
inform the security company about the compulsion to disarm the security
system without exposing the user by sirens.
You can control the security modes with KeyPad Fibra using general or personal
codes. Before entering the code, you should activate (“wake up”) KeyPad Fibra
by touching it. When the keypad is activated, the button’s backlight turns on, and
the built-in speaker beeps.
15. The hole for attaching the SmartBracket mounting panel with a screw.
16. . Triggers when an attempt is made to detach the keypad
from the surface or remove the mounting panel.
Tamper button
17. QR code of the device. Used to connect the keypad to the Ajax security
system.
18. Terminal block for connecting the keypad.
19. A hole for xing the wires with ties.

The backlight brightness and the keypad volume are adjusted in
. If you do not touch the keypad for 4 seconds, KeyPad Fibra reduces the
brightness of the backlight, and 8 seconds later goes into power-saving mode
and turns off the display.
As the keypad goes into power saving mode, it resets the commands entered!
KeyPad Fibra supports 4 to 6 digit codes. Entering the code should be conrmed
by pressing one of the buttons: (arm), (disarm), and (Night mode).
Incorrectly entered numbers are cleared by (“Reset”) button.
KeyPad Fibra also supports control of security modes without entering a code, if
the “Arm without code” function is enabled in the settings. This function is
disabled by default.
Function button
KeyPad Fibra has a Function button that operates in 3 modes:
Duress code
KeyPad Fibra supports . It allows you to simulate alarm
deactivation. Unlike the panic button, if this code is entered, the user will not be
compromised by the sounding, and the keypad and will inform
about the successful disarming of the system. At the same time, the security
company will receive an alarm.
keypad
settings
Off — the button is disabled and nothing happens after it is pressed.
Alarm — after the Function button is pressed, the system sends an alarm to
the monitoring station of the security company, to users, and activates the
connected to the system.sirens
Mute Interconnected Fire Alarm — after the Function button is pressed, the
system disables the re alarm of FireProtect/FireProtect Plus detectors. The
option works only if is enabled (Hub →
Settings → Service → Fire detectors settings).
Interconnected FireProtect Alarms
duress code
siren Ajax app

The keypad supports both general and personal duress codes. You can set a
personal code in the user settings. Each user sets this code individually.
Unauthorized access auto-lock
If a wrong code is entered three times within 1 minute, the keypad will be locked
for the time specied in the . During this time, the hub will ignore all
codes, while simultaneously informing users of the security system about an
attempt to guess the code.
An user or PRO with admin rights can unlock the keypad through the app. Also,
unlocking occurs automatically after the lock time specied in the settings
expires.
Two-stage arming
KeyPad Fibra can participate in two-stage arming. This process is similar to
arming with a personal or general code on a keypad. The process must be
completed either by re-arming using the SpaceControl second-stage device or
by restoring the second-stage detector (returning to its original position).
KeyPad Fibra cannot act as a second-stage device in two-stage arming
Fibra data transfer protocol
The keypad uses Fibra technology to transmit alarms and events. This is a two-
way wired data transfer protocol that provides fast and reliable communication
between the hub and the rest of the devices. Using the bus connection method,
Fibra delivers alarms and events instantly, even if 100 detectors are connected
to the system.
Learn more
settings
More on two-stage arming

Fibra supports oating key block encryption and veries each communication
session with devices to prevent sabotage and forgery. The protocol requires
regular polling of detectors by the hub with a predetermined frequency to
monitor communication and display the status of the system devices in real
time in the Ajax apps.
More about Fibra protocol (in progress)
Sending events to the monitoring station
The Ajax security system can transmit alarms to the
monitoring app as well as the central monitoring station (CMS) in the formats of
the Sur-Gard protocol (Contact ID), SIA (DC-09), and other proprietary
protocols. A complete list of supported protocols is .
KeyPad Fibra can transmit the following events:
When an alarm is received, the operator of the security company monitoring
station knows exactly what happened and precisely where to send a fast
response team on the site. Addressability of each Ajax device allows you to
send not only events to the PRO Desktop or to the CMS but also the type of the
device, the name of the device, and the virtual room to which the detector is
assigned. Note that the list of transmitted parameters may differ depending on
Ajax PRO Desktop
available here
Which CMSs can the Ajax security system be connected to
1. Duress code is entered.
2. The panic button is pressed (if the Function button works in the panic button
mode).
3. The keypad is locked due to an attempt to guess a code.
4. Tamper alarm / recovery.
5. Loss / restoration of connection to the hub.
6. Temporary deactivation / activation of the device.
7. Unsuccessful attempt to arm the security system (with
enabled).
Integrity Check

the type of CMS and the selected protocol for communication with the
monitoring station.
The device ID, the loop (zone) number, and the bus number can be found in its
.
Detector placement
When choosing the place to install KeyPad Fibra, take into account the
parameters that affect the correct operation of the keypad: Fibra signal strength
and connection cable length.
Consider the placement recommendations when designing your facility’s
security system. Design and installation of the security system should be
carried out by professionals. A list of authorized ocial Ajax partners is
.
KeyPad Fibra is best placed indoors near the entrance. This allows disarming
the system before the entry delay has expired, as well as quickly arming the
system when leaving the premises.
When holding KeyPad Fibra in your hands or using it on a table, we cannot guarantee
that the touch buttons will work properly.
It is a good practice to install the keypad 1.3–1.5 meters above the oor for
convenience. Install the device on a at, vertical surface. For example, on the
wall. This allows KeyPad Fibra to be rmly attached to the surface and to avoid
false tamper triggering.
Design and preparation
For the system to work correctly, it is important to properly design the project
and install all devices correctly. Failure to follow the basic installation rules and
recommendations of this manual may result in detector malfunction, false
alarms, or loss of connection with already installed devices.
states in
the Ajax app
available here

When designing the layout scheme of the detectors, consider the wiring diagram
of the power cables laid on the site. Signal cables must be laid at a distance of
at least 50 cm from the power cables when lying parallel, and, if they intersect, it
must be at a 90° angle. Note that, if you connect multiple devices on the same
bus, detectors are connected in sequence.
The maximum number of connectable devices for the Hub Hybrid is 100 at the default
settings.
How to calculate the number of connectable detectors (in progress)
For facilities that are under construction or renovation, cables are laid after the
main wiring of the facility. Use protective tubes to route system cables to
organize and secure the wires; ties, clips, and staples can be used to secure
them.
When laying wires externally (without mounting them inside the walls), use an
electric channel raceway. Raceways should be no more than half-lled with
cables. Do not allow cables and wires to sag. The raceway should be hidden
from view if possible — for example, behind furniture.
We recommend laying cables inside walls, oors, and ceilings. This will provide greater
security: the wires will not be visible, and it will be impossible for an intruder to access
them.
When selecting a cable, consider the length of the connection lines and the
number of detectors to be connected; these parameters affect the signal
strength. We recommend using shielded copper cables with a high-quality
insulation layer.
When installing, observe the bend radius that the manufacturer species in the
cable specs. Otherwise, you risk damaging or breaking the conductor.
Be sure to check all cables for bends and physical damage before installation.
Perform the installation in a way that minimizes the possibility of damage to the
cables from the outside.

Signal strength and wire length
The Fibra signal level is determined by the number of undelivered or corrupted
data packages over a certain period. The icon on the Devices tab
indicates the signal strength:
The signal strength is inuenced by the following factors: the number of devices
connected to one bus, the length and type of cable, and the proper connection of
the wires to terminals.
Check the Fibra signal strength before nal installation of the keypad. If the signal
strength is as low as one or zero bars, we cannot guarantee stable operation of the
device.
The maximum permissible cable length depends on its type, its material, and the
method of connecting the devices. When connected using the Star connection
method with a twisted pair U/UTP cat.5 (4×2×0.51), the wired connection length
can be up to 2,000 meters.
When devices are connected using the Ring connection method, the maximum
cable length is 500 meters when using a twisted pair.
How to calculate the wire connection length (in progress)
Connecting devices using the Ring connection method will be available with future OS
Malevich updates. Hardware update of Hub Hybrid won’t be required.
Do not install KeyPad
Three bars — excellent signal strength.
Two bars — good signal strength.
One bar — low signal strength, stable operation is not guaranteed.
Crossed out icon — no signal.
How OS Malevich updates

Installation and connection
Before installing KeyPad Fibra, make sure that you have selected the optimal location
and that it meets the requirements of this manual. Wires must be hidden from view and
located in a place that is dicult for burglars to access to reduce the likelihood of
sabotage. Ideally, the wires should be embedded in the walls, oor, or ceiling. Perform
the Fibra signal strength test before nal installation.
When connecting, do not twist the wires together; solder them. The ends of the
wires that will be inserted into the keypad terminals should be tinned or crimped
with special tips. This will ensure a reliable connection. Follow safety
procedures and regulations for electrical installation work.
In order to install the keypad:
1. In places where parts of clothing (for example, next to the hanger), power
cables, or Ethernet wire may obstruct the keypad. This can lead to the false
triggering of the device.
2. Inside premises with temperature and humidity outside the permissible
limits. This could damage the keypad.
3. In places where KeyPad Fibra has an unstable or low signal strength.
4. Outdoors. This could damage the keypad.
1. Disconnect the external power and the hub’s backup battery.
1 — External power supply
2 — Backup battery

2. Plug the cable into the hub and connect the wires to the bus terminals.
+24V — power supply input
А, B — signal terminals
GND — ground
3. Remove the SmartBracket mounting plate from the keypad.
4. Run the wires from the hub into the keypad body through the special
channels on the SmartBracket mounting plate to lead the wire out from the
bottom of the keypad. To lead the wire out from the back of the device,
carefully break off the perforated part on the SmartBracket mounting plate.
5. Connect the wires to the terminals according to the scheme below. Follow
the polarity and connection order of the wires. Securely fasten the wires to
the terminals. Secure the cable with ties.

6. If the keypad is not the last device in the connection line, prepare a second
cable in advance. The ends of the wires of the rst and second cables,
which will be inserted into the keypad terminals, must be tinned and
soldered together, or crimped with special tips.
7. If the detector is the last in the line, install a termination resistor at the end
of the connecting line in case the Star connection method is in place. With
the Ring connection method, a termination resistor is not required.
More about connection methods (in progress)
We recommend connecting devices via the Ring connection method (hub – device
– hub), because, if the line is broken, the devices will be connected via the Star
connection method and will continue to transmit events to the hub. Notication
about the Ring failure will be sent to users and the security company.
8. Temporarily secure the SmartBracket plate to a vertical surface using
double-sided tape or other temporary fasteners at the chosen installation
place. The recommended installation height is 1.3–1.5 meters above the
oor.
9. Turn on the hub to supply the connected keypad with power. An LED of the
keypad will notify that the device is turned on.
10. .Add KeyPad Fibra to the system
11. Conduct the Fibra signal strength test. The recommended signal strength
value is two or three bars. Otherwise, check the connection and the
condition of the wire.
12. Attach the SmartBracket mounting panel with at least two xation points
using bundled screws. Use one of them on the perforated part of the mount
above the tamper. When using other fasteners, make sure they do not
damage or deform the mounting panel.

Adding to the system
The keypad is compatible with Hub Hybrid (2G) and Hub Hybrid (4G) only. Fibra devices
can only be added and congured through the Ajax PRO app by a user with administrator
rights.
Before adding a device
How to add KeyPad Fibra
There are two ways to add devices: manually and automatically.
To add a device manually:
Double-sided tape can only be used for temporary installation. The device attached
by the tape may come unstuck from the surface at any time. As long as the device
is taped, the tamper will not be triggered when the device is detached from the
surface.
13. Place the keypad on the SmartBracket mounting plate and x it with a
screw.
Types of accounts and their rights
1. Install the . Log in to a PRO or create a new
one if you don’t have it yet. Add a hub compatible with the device to the app,
make the necessary settings, and create at least one .
PRO version of the app account
virtual room
2. Make sure that the hub is turned on and has internet access via Ethernet
and/or mobile network. You can check the connection in the Ajax app or by
looking at the LED on the hub board. It should light up white or green.
3. Make sure the hub is disarmed and does not start updates by checking its
status in the Ajax app.
4. Make sure the device is physically connected to the hub.

To add the device automatically:
To add a device:
If the device adds to the hub successfully, it will disappear from the list of
available devices.
Device status updating depends on the Fibra settings; the default value is 36 seconds.
If the connection fails, check the accuracy of the wired connection and try again.
If hub already has the maximum number of devices added (for Hub Hybrid, the
default is 100), you will get an error notication when you add one.
1. Open the . Select the hub you want to add KeyPad
Fibra to.
PRO version of the app
2. Go to the Devices tab and click Add Device.
3. Name the keypad, scan or type in the QR code (placed on the device body
and the packaging), select a room and a group (if the is
enabled).
group mode
4. Click Add.
1. Open the . Select the hub you want to add KeyPad
Fibra to.
PRO version of the app
2. Go to the Devices tab and click Add Device.
3. Select Add Bus Devices. After scanning, a list of all devices physically
connected to the hub, which have not yet been added to the system, will be
displayed on the screen. The devices are sorted by the buses they are
physically connected to.
1. Click on the device in the list.
2. Create a name.
3. Specify the room and the security group (if enabled).
4. Click Save.

KeyPad Fibra works with one hub only. When connected to a new hub, the
keypad stops exchanging commands with the old one. Once added to a new
hub, KeyPad Fibra is not removed from the list of devices of the old hub. This
must be done through the Ajax app.
Malfunctions
When a keypad malfunction is detected (for example, there is no connection via
the Fibra protocol), the Ajax app displays a malfunction counter in the upper left
corner of the device icon.
All malfunctions can be seen in the keypad states. Fields with malfunctions will
be highlighted in red.
Malfunction is displayed if:
Icons
The icons represent some of KeyPad Fibra states. You can see them in the
Devices tab in the Ajax app.
Icon Meaning
Fibra signal strength — displays the signal strength between the hub and the
keypad.
Learn more (in progress)
KeyPad Fibra is temporarily deactivated by a user or PRO with administrator
rights.
KeyPad Fibra has tamper triggering events temporarily deactivated by a user or
PRO with administrator rights.
The keypad temperature is out of acceptable limits.
The keypad body is open (tamper is triggered).
There is no connection with the hub via the Fibra protocol.
Learn more

States
The states include information about the device and its operating parameters.
KeyPad Fibra states can be found in the Ajax app:
Parameter Meaning
Malfunction
Clicking on opens a list of malfunctions of
KeyPad Fibra.
The eld is displayed if a malfunction is
detected.
Temperature
Detector temperature — it is measured on the
processor and changes gradually.
Acceptable measurement error between the
value in the app and the room temperature: 2–
4°C.
The value is updated as soon as the detector
identies a temperature change of at least 1°C.
Fibra signal strength
Signal strength between the hub and KeyPad
Fibra. Recommended values — 2–3 bars.
Fibra — protocol for transmitting KeyPad Fibra
events and alarms
Learn more (in progress)
Connection via Fibra Status of the connection between the hub and
the keypad:
Learn more
1. Go to the Devices tab.
2. Choose KeyPad Fibra from the list.
Online — the keypad is connected to the
hub.
Oine — the keypad is not connected to the
hub. Check the wired connection.

Bus voltage Bus voltage value.
Lid
The status of the tamper that responds to
demount or opening of the body:
Temporary deactivation
Shows the status of the device temporary
deactivation function:
Firmware Keypad rmware version.
ID Keypad ID. Also available on the keypad body
and packaging.
Device № Keypad loop (zone) number.
Bus № The number of the hub bus the keypad is
connected to.
Settings
To change the keypad settings in the Ajax app:
Open — the keypad is removed from its
SmartBracket mounting plate.
Closed — the keypad is xed to the
SmartBracket mounting plate.
Learn more
No — the device operates normally and
transmits all events.
Lid only — the hub administrator has
disabled notications about triggering on
the device tamper.
Entirely — the hub administrator has entirely
excluded the keypad from the system. The
device does not execute system commands
and does not report alarms or other events.
By number of alarms — the device is
automatically disabled when the number of
alarms is exceeded (specied in the
settings).Devices Auto Deactivation
Learn more

Settings Meaning
First eld
Keypad name. Displayed in the list of hub
devices, SMS text, and notications in the
events feed.
To change the keypad name, click on the pencil
icon .
The name can contain up to 12 Cyrillic
characters or up to 24 Latin characters.
Room
Selecting the virtual room to which KeyPad
Fibra is assigned.
The room name is displayed in the text of SMS
and notications in the event feed.
Group security management
Selecting the security group controlled by the
keypad. You can select all groups or just one.
The eld is displayed if the is
enabled.
Access Settings
Selecting the method of arming/disarming:
Keypad code Selecting a general code for security control.
Contains 4 to 6 digits.
Duress code Selecting a general duress code (“silent alarm”).
Contains 4 to 6 digits.
1. Go to the Devices tab.
2. Choose KeyPad Fibra from the list.
3. Go to Settings by clicking on the gear icon .
4. Set the required parameters.
5. Click Back to save the new settings.
Group mode
Keypad code only
User passcode only
Keypad and user passcode

Function button
Selecting the function of the * button (Function
button):
Arm without code
The option allows you to arm the system
without entering a code. To do this, just click on
the Arm or Night mode button.
Unauthorized Access Auto-lock
When the option is active, the keypad is locked
for the pre-set time if an incorrect code is
entered more than 3 times in a row within 1
minute.
It is not possible to disarm the system using the
keypad during this time. You can unlock the
keypad through the Ajax app.
Auto-lock Time, min Selecting the keypad lock period after wrong
passcode attempts:
Learn more
Off — the Function button is disabled and
does not execute any commands when
pressed.
Alarm — operates as a panic button: after
the Function button is pressed, the system
sends an alarm to the security company
monitoring station and to all users.
Mute Interconnected Fire Alarm — when
pressed, disables the re alarm of
FireProtect / FireProtect Plus detectors.
This option functions only if Interconnected
FireProtect Alarms is enabled.
Learn more
3 minutes
5 minutes
10 minutes
20 minutes
30 minutes
60 minutes
90 minutes

The keypad is locked for a pre-set time if an
incorrect code is entered more than 3 times in a
row within 1 minute.
It is not possible to disarm the system using the
keypad during this time. You can unlock the
keypad through the Ajax app.
The eld is displayed when the Unauthorized
Access Auto-lock option is enabled.
Brightness
Selecting the brightness of the keypad buttons
backlight: from 0 to 5 (0 — backlight is off, 5 —
very bright backlight).
The backlight is on only when the keypad is
active.
This option does not affect the brightness level
of the security mode indicators.
Buttons Volume
Selecting the volume level of the keypad
buttons when pressed: from 0 to 14 (0 — the
sound of pressing is disabled, 14 — very loud
sound of pressing).
Alert with a siren if panic button is pressed
The eld is displayed if the Alarm option is
selected for the Function button.
When the option is enabled, the
connected to the security system give an alert
when the * button (Function button) is pressed.
Fibra signal strength test
Switches the keypad to the Fibra signal strength
test mode.
The test allows you to check the signal strength
between the hub and the keypad over the Fibra
wired data transfer protocol to determine the
optimal installation location.
Learn more (in progress)
User Manual Opens the KeyPad Fibra User Manual in the Ajax
app.
Temporary deactivation Allows to disable the keypad without removing
180 minutes
sirens