Alcatel OmniPCX 4400 User manual

Alcatel OOmmnniiPPCCXX
44440000

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Your Easy REFLEXES terminal provides simple and quick access to all the services
and functions offered by your Alcatel OmniPCX 4400 system.
This User guide gives:
 a full description of your terminal,
 an alphabetic index of services and functions available,
 a step-by-step guide explaining how to use the services and functions, in
three sections:
 Your calls
 For your convenience
 While you are away
Your Easy REFLEXES terminal and your Alcatel OmniPCX 4400 system will
provide everything you need from a telephone system.
Note: The availability of some of the functions described in this guide may depend on your system
version or configuration. If in doubt, consult your system manager.
Name: .............................................. Tel. No.: ....................................
Fax No.: ............................................ GSM No.: ...................................
e-mail address: .................................. DECT No.:...................................

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SSyymmbboollss uusseedd iinn tthhee ddooccuummeennttaattiioonn
The action «Press» is represented by
User-programmed or f ixed keys are represented by
All preset or customized function codes are fully explained in the code table included
with this documentation.
The programming of keys, to customize your terminal, is described on page 32.
A list of available functions is given on page 34.

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SSyysstteemm iinnffoorrmmaattiioonn
Depending on the software release installed on your system (R2 or R3), some of the
preprogrammed keys on your terminal are different. These keys are described in the
""DDeessccrriippttiioonn ooff TTeerrmmiinnaall""chapter, in the paragraph ""PPrreepprrooggrraammmmeedd kkeeyyss aanndd LLEEDDss"".
Also, depending on your system configuration and irrespective of the software release
installed, your terminal can be single-line (you have no line keys) or multi-line (you have
at least two line keys).
On a multi-line terminal, the enquiry call function can be configured in one of two
modes:
- single-line (or PABX) mode,
- multi-line (or key system) mode.
This difference notably implies different activation of the enquiry call, broker call and
transfer functions, depending on the selected mode.
Note: For further information concerning your system configuration, consult your system manager.

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DDEESSCCRRIIPPTTIIOONN OOFF TTEERRMMIINNAALL
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Your terminal has a display which can contain several pages. If there is another page,
the symbol ">" will appear on the right of the display. To move from page to page,
use the and keys.
When your terminal is idle, the display gives you information on the state of the terminal
(forwarding that has been programmed in, for example), or the date and time if nothing
has been programmed in.
During a call, the display gives you information about your correspondent or the current
conversation.
FFiixxiinngg tthhee llaabbeell oonn tthhee tteerrmmiinnaall
A printed label is supplied with the terminal. This should be fixed next to the
programmable keys.
1
3
2
4
Insert flat "blade"into the slot.
Raise the cover.
Slide the printed label into position.
Replace the cover.

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PPrreepprrooggrraammmmeedd kkeeyyss aanndd LLEEDDss
Your terminal has fixed (preprogrammed) keys:
 to monitor the status of a terminal,
 to call an internal or external number directly,
 to access a function.
Some of these can be reprogrammed by your installation technician to suit your own
preferences.
SSiinnggllee-- lliinnee mmooddee
Depending on the software release, your system has 6 or 8 preprogrammed keys.
Software release R2 Software release R2
MMuullttii--lliinnee mmooddee
Depending on the software release, your system has 5 or 6 preprogrammed keys and
at least two line keys.
Software release R2 Software release R3
ISDN
ISDN
ISDN
ISDN
L1 L2

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CCaallll oorr ffuunnccttiioonn LLEEDDss..
Six LEDs correspond to preprogrammed keys.
LED flashing: LED lit up:
Call being made. Call in progress.
Call on hold.
Call on common hold.
Fixed (preprogrammed) keys are:
: switch from one correspondent to another
: cancel an enquiry call
: forward calls to another terminal
: temporarily store a number
: access the various mail services
: call using your personal directory
: consult the list of unanswered ISDN calls or make an ISDN call
: transfer calls to another terminal
: automatically redial the last number dialled
ISDN
ISDN
Broker
Green LED indicates messages
received.

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FFiixxeedd kkeeyyss
The fixed keys correspond to the most frequently used functions.
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IInnffoorrmmaattiioonn: to go into
programming mode or
to display information on
your terminal
EEnndd: to terminate a
call or programming
LLoouuddssppeeaakkeerr
increase loudspeaker
or receiver volume
reduce loudspeaker or
receiver volume

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IINNDDEEXX
AA
Absence
Consulting the list of internal calls............................................................... 53
Consulting the list of ISDN calls ................................................................. 53
Adjusting loudspeaker volume during a conversation ...................................... 36
Adjusting the display brightness ................................................................... 37
Allocating calls to customer account codes .................................................... 42
Associate number
Calling an associate (your secretary or colleague) ....................................... 17
Changing the associate number................................................................. 38
Forwarding calls to an associate number.................................................... 46
BB
Being called back automatically by an internal correspondent who is busy........ 24
CC
Calling a second person during a conversation (enquiry call) ........................... 17
Calling an associate (your secretary or colleague).......................................... 17
Calling an external "private" number ........................................................... 43
Calling an ISDN correspondent.................................................................... 29
Calling back the last internal caller whose call went unanswered...................... 53
Camping on an internal correspondent who is busy........................................ 24
Changing the associate number ................................................................... 38
Code (programming your personal code)...................................................... 35
Conference
Casual conference ................................................................................... 22

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Entering a programmed conference ........................................................... 25
Mastered conference................................................................................ 26
Talking with two other people, internal and/or external, at the same time
(conference call)...................................................................................... 21
DD
Directory
Calling a number from the system directory ................................................ 27
Calling from your personal directory .......................................................... 21
"Do not disturb"........................................................................................ 40
FF
Finding out the cost of your last external call ................................................. 43
Forwarding
Cancelling forwarding.............................................................................. 49
Forwarding calls to a recorded message.................................................... 48
Forwarding calls to an associate number.................................................... 46
Forwarding calls to another number........................................................... 46
Forwarding calls to another number when your line is busy or you are away
(forward on busy or no reply)................................................................... 47
Forwarding calls when you are busy. ........................................................ 40
Forwarding your calls to another number, when you are away from your desk
(Forward on no reply).............................................................................. 47
Forwarding your calls, from a different terminal........................................... 48
Forwarding your calls to your pager ......................................................... 52
Selective forwarding ................................................................................ 50
HH
Hold (putting your caller on hold)................................................................. 19

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Hunt group
Hunt group............................................................................................. 28
Temporarily leaving your hunt group ......................................................... 28
II
Identity
Hiding your caller's identity....................................................................... 42
Hiding your identity ................................................................................. 41
Identifying the terminal you are on............................................................. 38
Intrusion (into an internal conversation) .......................................................... 27
LL
Language (choosing a language) ................................................................. 36
Loudspeaker
Adjusting loudspeaker volume during a conversation.................................... 36
Calling a correspondent on his loudspeaker................................................ 27
Switching on the loudspeaker during a call................................................. 36
MM
Making an external call.............................................................................. 16
Making an internal call............................................................................... 16
Malicious (reporting malicious calls) .............................................................. 42
Message
Consulting "call-me" messages ................................................................. 51
Consulting recorded messages .................................................................. 50
Message service
Forwarding calls to a recorded message.................................................... 48
Leaving a written message for internal callers.............................................. 30

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Operator
Calling the operator................................................................................. 16
PP
Padlocking your terminal............................................................................. 51
Pager
Forwarding your calls to your pager ......................................................... 52
Replying when your pager sounds............................................................. 52
Parking (an external caller).......................................................................... 23
Picking up a call on another terminal............................................................ 20
Picking up a lost call .................................................................................. 20
Programmed key (calling using a programmed key) ....................................... 21
Programming
Customizing your terminal......................................................................... 33
Programming a free key........................................................................... 33
Programming your personal code.............................................................. 35
Programming your personal directory......................................................... 34
Programming a function on the free keys....................................................... 33
Programming an appointment reminder......................................................... 38
Putting a caller on common hold .................................................................. 29
Putting on hold
Parking an external caller......................................................................... 23
Putting your caller on hold........................................................................ 19
RR
Receiving a call
Receiving a call ...................................................................................... 17
Receiving calls during a conversation ......................................................... 18

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Redialling the last number dialled................................................................. 37
Reporting malicious calls ............................................................................. 42
Ringer
Adjusting the ringer (tune and volume) ....................................................... 37
Answering a night service bell .................................................................. 24
SS
Saving a number, to call it later................................................................... 41
Secret (hiding your identity) ......................................................................... 41
Switching from one caller to another (broker calls).......................................... 20
TT
Transferring a call...................................................................................... 19
Twin-set configuration ................................................................................. 44

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Lift the receiver.
For example, press 9, followed by the number you want. The display screen will
show the number you have dialled. The LED relating to the line key will indicate
the status of your call.
Note: 9 is the default code for getting an outside line.
You can consult the codes for the ""AAtttteennddaanntt
ccaallll""and ""DDiirreecctt oouuttssiiddee lliinnee""
functions using
the Menu key.
MMaakkiinngg aann iinntteerrnnaall ccaallll
Lift the receiver or dial the number you require directly or press a programmed key.
The display screen will show the name and number of the person you have called.
CCaalllliinngg tthhee ooppeerraattoorr
Lift the receiver.
Dial (for example) 0.
Note: 0 is the default code for the ""AAtttteennddaanntt
ccaallll""function.

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CCAALLLLSS
CCaalllliinngg aa sseeccoonndd ppeerrssoonn dduurriinngg aa ccoonnvveerrssaattiioonn ((eennqquuiirryy ccaallll))
During a conversation with either an internal or an external caller, you can call a
second person. There are several ways of doing this: by dialling the new number,
or using a programmed key, or from your personal directory. You will then be put
through to the second correspondent, and the first one will automatically be put on
hold.
To cancel the second call and return to the first, (single-line mode) or
the first line key (multi-line mode).
If you press the wrong button, hang up.
Your phone will ring and you will be put through to your first caller.
CCaalllliinngg aann aassssoocciiaattee ((yyoouurr sseeccrreettaarryy oorr ccoolllleeaagguuee))
Each terminal may have another line linked to it (an associate) (see ""CChhaannggiinngg
tthhee
aassssoocciiaattee nnuummbbeerr"").
To call the associate line quickly, press the appropriate programmed key or dial
the code for the ""AAssssoocciiaattee
ccaallll""function.
RReecceeiivviinngg aa ccaallll
Your terminal rings.
The display screen will show the caller's name or number.
To reply, lift the receiver.

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RReecceeiivviinngg ccaallllss dduurriinngg aa ccoonnvveerrssaattiioonn
During a call, you will be informed that an internal or external caller is trying to
ring you by a beep (single-line terminal) or by a line key flashing (multi-line
terminal).
The new call is placed on hold and the display screen shows the caller's identity
for three seconds.
If you want to answer the call:
On a single-line terminal: dial the code for the ""CCoonnssuulltt
ccaallll oonn hhoolldd""
function.
On a multi-line terminal: press the flashing line key.
The first call will automatically be placed on hold.
To recover the first call:
On a single-line terminal:
On a multi-line terminal: press the corresponding line key.
If you hang up without taking the second call, your telephone will automatically ring
again.
If several calls arrive simultaneously, only the last is displayed.
To check the identity of callers on hold and press the flashing line keys.
To cancel this consultation
Note: You can prevent calls from being placed on hold when your line is busy. Dial the code
for the function
""
CCaammpp oonn ccoonnttrrooll
""
.
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