Alliance Laundry Systems Speed Queen TC5000WN User manual

User's Guide
for Topload Washers
Original Instructions
Keep These Instructions for Future Reference.
CAUTION: Read the instructions before using the
machine.
(If this machine changes ownership, this manual
must accompany machine.)
www.speedqueen.com
Part No. 204807EN
April 2019

WARNING
Failure to install, maintain, and/or operate this ma-
chine according to the manufacturer's instructions
may result in conditions which can produce bodily
injury and/or property damage.
W030
WARNING
For your safety and to reduce the risk of fire or an
explosion, do not store or use gasoline or other
flammable vapors and liquids in the vicinity of this or
any other appliance.
W022
NOTE: The WARNING and IMPORTANT instructions ap-
pearing in this manual are not meant to cover all possi-
ble conditions and situations that may occur. It must
be understood that common sense, caution, and care-
fulness are factors which cannot be built into these
washers. These factors MUST BE supplied by the per-
son(s) installing, maintaining, or operating the unit.
Always contact the distributor, service agent, or the manufac-
turer about any problems or conditions you do not understand.
Read all instructions before using unit.
This product uses FreeRTOS V7.2.0 (www.freertos.org).
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3 Part No. 204807EN

Product Registration
New owners of Alliance Laundry Systems equipment are en-
couraged to register their appliance to insure proper limited
warranty coverage. Register online at http://www.speed-
queen.com/home/en-us/support/product-registration.aspx or
contact your dealer to register your appliance. All information
will be kept confidential and will not be distributed to other
parties.
Product Registration
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4 Part No. 204807EN

Table of Contents
Safety Information...................................................................................7
Explanation of Safety Messages.....................................................................7
Important Safety Instructions.........................................................................7
Operation................................................................................................9
Before Washing............................................................................................. 9
Loading the Washer.......................................................................................9
Load Articles..............................................................................................9
Operating Your Washer..........................................................................11
Determine Proper Cycle............................................................................... 11
Perm Press.............................................................................................. 11
Bulky/Sheet.............................................................................................11
Spin.........................................................................................................11
Delicate................................................................................................... 11
Options....................................................................................................... 11
Off...........................................................................................................11
Extra Rinse.............................................................................................. 11
Extra Rinse Pre-Soak................................................................................11
Heavy Soil................................................................................................11
Deep Fill.................................................................................................. 12
Status......................................................................................................... 12
Audio Signals.............................................................................................. 12
To Wash Clothes..........................................................................................12
Pausing the Cycle.....................................................................................13
Canceling the Cycle..................................................................................13
Cycle Operation.....................................................................................14
Optional Features........................................................................................ 15
Clothing Care........................................................................................ 18
Clothing Concerns....................................................................................... 18
Maintenance.........................................................................................20
Cold Weather Care.......................................................................................20
Care of Your Washer.................................................................................... 20
Replacing Hoses..........................................................................................20
Filter Screens.............................................................................................. 20
Vacations and Extended Non-Use.................................................................20
© Copyright 2019, Alliance Laundry Systems LLC
All rights reserved. No part of the contents of this book may be reproduced or transmitted in any form or by any means without the expressed
written consent of the publisher.
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5 Part No. 204807EN

Preventative Maintenance........................................................................... 20
Reinstallation of Shipping Materials............................................................. 21
Motor Overload Protector............................................................................. 21
Troubleshooting.................................................................................... 22
Warranty Repairs.........................................................................................25
Contact Information.....................................................................................25
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6 Part No. 204807EN

Safety Information
Explanation of Safety Messages
Precautionary statements (“DANGER,” “WARNING,” and “CAU-
TION”), followed by specific instructions, are found in this man-
ual and on machine decals. These precautions are intended
for the personal safety of the operator, user, servicer, and
those maintaining the machine.
DANGER
Indicates an imminently hazardous situation that, if
not avoided, will cause severe personal injury or
death.
WARNING
Indicates a hazardous situation that, if not avoided,
could cause severe personal injury or death.
CAUTION
Indicates a hazardous situation that, if not avoided,
may cause minor or moderate personal injury or
property damage.
Additional precautionary statements (“IMPORTANT” and
“NOTE”) are followed by specific instructions.
IMPORTANT: The word “IMPORTANT” is used to in-
form the reader of specific procedures where minor
machine damage will occur if the procedure is not fol-
lowed.
NOTE: The word “NOTE” is used to communicate in-
stallation, operation, maintenance or servicing informa-
tion that is important but not hazard related.
Important Safety Instructions
Save These Instructions
WARNING
To reduce the risk of fire, electric shock, serious in-
jury or death to persons when using your washer,
follow these basic precautions:
W023
• Read all instructions before using the washer.
• Install the washer according to the INSTALLATION INSTRUC-
TIONS. Refer to the EARTH/GROUND INSTRUCTIONS in the
INSTALLATION manual for the proper earth/ground connec-
tion of the washer. All connections for water, drain, electri-
cal power and earth/ground must comply with local codes
and be made by licensed personnel when required. Do not
do it yourself.
• Do not install or store the washer where it will be exposed
to water and/or weather.
• Do not wash articles that have been previously cleaned in,
washed in, soaked in, or spotted with gasoline, dry-clean-
ing solvents, or other flammable or explosive substances
as they give off vapors that could ignite or explode.
• Do not add the following substances or textiles containing
traces of the following substances to the wash water: gaso-
line, kerosene, waxes, cooking oils, vegetable oils, machine
oils, dry-cleaning solvents, flammable chemicals, thinners
or other flammable or explosive substances. These sub-
stances give off vapors that could ignite, explode or cause
the fabric to catch on fire by itself.
• Under certain conditions, hydrogen gas may be produced in
a hot water system that has not been used for two weeks
or more. HYDROGEN GAS IS EXPLOSIVE. If the hot water
system has not been used for such a period, before using a
washing machine or combination washer-dryer, turn on all
hot water faucets and let the water flow from each for sev-
eral minutes. This will release any accumulated hydrogen
gas. THE GAS IS FLAMMABLE, DO NOT SMOKE OR USE AN
OPEN FLAME DURING THIS TIME.
• To reduce the risk of an electric shock or fire, DO NOT use
an extension cord or an adapter to connect the washer to
the electrical power source.
• Do not allow children to play on or in the washer. Close su-
pervision of children is necessary when the washer is used
near children. This appliance is not intended for use by per-
sons (including children) with reduced physical, sensory or
mental capabilities, or lack of experience and knowledge,
unless they have been given supervision or instruction con-
Safety Information
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7 Part No. 204807EN

cerning the use of the appliance by a person responsible
for their safety. This is a safety rule for all appliances.
• Cleaning and user maintenance shall not be made by chil-
dren without supervision.
• Children less than three years should be kept away unless
continuously supervised.
• Do not reach into the washer if the washtub or agitator, if
applicable, is moving.
• Never operate the washer with any guards, panels and/or
parts removed or broken. DO NOT tamper with the controls
or bypass any safety devices.
• Use your washer only for its intended purpose, washing
clothes. Always follow the fabric care instructions supplied
by the garment manufacturer.
• Always read and follow manufacturer’s instructions on
packages of laundry and cleaning aids. To reduce the risk
of poisoning or chemical burns, keep them out of the reach
of children at all times (preferably in a locked cabinet).
Heed all warnings or precautions.
• Do not use fabric softeners or products to eliminate static
unless recommended by the manufacturer of the fabric
softener or product.
• Lid MUST BE CLOSED any time the washer is to agitate or
spin. DO NOT bypass the lid switch to permit the washer to
agitate or spin with the lid open. A brake will stop the wash-
tub within seconds if the lid is opened during spinning. If
the washtub does not stop when the lid is opened, remove
the washer from use and call the service person.
• Be sure water connections have a shut-off valve and that
fill hose connections are tight. CLOSE the shut-off valves at
the end of each wash day.
• Keep your washer in good condition. Bumping or dropping
the washer can damage safety features. If this occurs,
have your washer checked by a qualified service person.
• Do not repair or replace any part of the washer, or attempt
any servicing unless specifically recommended in the user-
maintenance instructions or in published user-repair in-
structions that you understand and have the skills to carry
out. ALWAYS disconnect the washer from electrical supply
before attempting any service.
• Disconnect the power cord by grasping the plug, not the
cord. If the supply cord is damaged, it must be replaced by
the manufacturer, its service agent or similarly qualified
persons in order to avoid a hazard.
• Before the washer is removed from service or discarded,
remove the lid or door to the washing compartment.
• Failure to install, maintain, and/or operate this washer ac-
cording to the manufacturer’s instructions may result in
conditions which can produce bodily injury and/or property
damage.
NOTE: The WARNING and IMPORTANT SAFETY IN-
STRUCTIONS appearing in this manual are not meant
to cover all possible conditions and situations that may
occur. Observe and be aware of other labels and pre-
cautions that are located on the machine. They are in-
tended to provide instruction for safe use of the ma-
chine. Common sense, caution and care must be exer-
cised when installing, maintaining, or operating the
washer.
Always contact your dealer, distributor, service agent or the
manufacturer about any problems or conditions you do not un-
derstand.
Safety Information
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8 Part No. 204807EN

Operation
Before Washing
Prepare Wash Load
Empty Pockets and Cuffs
Make sure all pockets are empty and turn them inside out.
One bobby pin, metal or plastic toy, nail or sharp object in a
load can catch laundry, cause tears and plug the pump. Facial
tissue left in a pocket will produce extreme “lint”. A crayon or
lipstick in a wash load may cause stains that cannot be re-
moved. Roll down cuffs and shake out grass, sand and gravel.
Strings on clothing such as hooded sweatshirts may get
caught in or around the agitator. Remove the strings if possible
or tie them together.
Mend Rips and Tears
Little holes can become bigger in the washer. Mend holes and
tears before placing garments in the washer.
Close Zipper and Fasten Hooks
These can catch on garments in a wash load and tear them.
Tie belts and sashes so they won’t wind around clothes.
Check For Colorfastness
Squeeze a portion of garment in warm or hot sudsy water. If
the color bleeds or runs, wash the item separately in cold wa-
ter.
Sort Items
Different items use different wash cycles and temperatures.
Always follow the manufacturer’s care label. Proper sorting is
easy if you follow a few guidelines:
1. Sort by Color: Separate items into loads of whites, darks,
lights and non-colorfast.
2. Sort by Fabric and Construction: Separate items into loads
of cottons/linens, permanent press, synthetics/blends/
poly knits, and delicates.
3. Sort by Temperature: Separate items into loads that can be
washed in cold, warm or hot water.
4. Sort by Type and Amount of Soil: Heavily soiled clothes will
need extra treatment. Lightly soiled clothes can become
dingy if washed with heavily soiled items.
5. Sort Lint “Shedders” From Lint “Receivers”: Some fabrics
attract lint and should not be washed with lint-shedding
loads. Lint shedders are cottons, terry towels, chenille bed-
spreads, rugs and clothes that have been heavily bleached.
Lint receivers are synthetics, permanent or durable press,
knits (including socks), corduroy, and other smooth fabrics.
Pretreat
Pretreat shirt collars and cuffs with a pretreat product or liquid
detergent when placing them in the washer. Before washing,
treat special stains individually.
WARNING
Do not wash or dry items soiled with vegetable or
cooking oils. Some oils may remain after washing
and may cause the fabric to catch on fire by itself.
W527
Loading the Washer
Load Articles
NOTE: Always add detergent first.
• Load items by the amount of space they take up, not by
their weight. Mix large and small items in a load to get the
best washing results.
• Drop items loosely into the washtub. The bulk of the
clothes rather than the weight will determine load size. Do
not pack items in or wrap them around the agitator. Over-
loading can cause poor cleaning, excessive wrinkling and
tears.
• Items should move freely through the wash water for best
cleaning results. Items should rollover, sink and then reap-
pear.
• When washing very large items, do not fill washtub as full
as with other loads.
Operation
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9 Part No. 204807EN

Wash Temperature
Hot
Hot water is the most effective for cleaning, but it is not recom-
mended for all fabric types (read labels).
Warm
The Warm Wash is useful for providing a thorough cleaning on
light and moderately soiled clothing without damaging fabric
or adding to color fading. Warm water also reduces wrinkling.
Use with non-colorfast or dark colors, permanent press, silks,
woolens, nylon, and acrylic.
Cool
The Cool Wash temperature is useful for washing permanent
press fabrics.
Cold
The Cold Wash is ideal for delicate items. Although its cleaning
abilities are not as great as with hot or warm water, it is useful
for colors that bleed easily and for sensitive fabrics.
All rinses use cold water. It is the most beneficial for fabrics.
Cold rinses reduce wrinkling and color fading. In addition, cold
rinses will save money and energy.
NOTE: In wash temperatures colder than 60°F [16°C],
detergents do not dissolve well. This may cause inef-
fective cleaning, or lint and residue to form.
NOTE: Always follow manufacturer’s care labels.
Water Supply Temperature
Water temperature is determined by the temperature of the in-
coming water supply. The washer does not heat or cool the wa-
ter.
For example, northern climates will have much colder incom-
ing water during the winter months. Southern climates will
have much warmer cold water during the summer months.
Wash Temperature Guide
Water
Temperature Use Comments
HOT • Sturdy whites
and colorfast
items
• Work clothes
• Soiled items
• Diapers
• Best cleaning
for items soiled
with oily or
greasy stains,
grass, or ink.
WARM • Light and mod-
erately soiled
items
• Non-colorfast
or dark colors
• Permanent
press
• Silks, woolens,
nylon, acrylic
• Reduces wrin-
kling in perma-
nent press fab-
rics
• Less fading
• Reduces
shrinking in
knits
COOL • Permanent
press
• Silks, woolens,
nylon, acrylic
• Less fading
• Reduces
shrinking in
knits
COLD • Non-colorfast
fabrics
• Extra delicate
clothing
• Saves energy
• Reduces color
fading
• Reduces wrin-
kling
• Reduces
shrinking
Table 1
Energy
You can save energy when washing by following these guide-
lines:
1. Save on heating water by using colder washes. Heating wa-
ter accounts for the greatest energy expense when wash-
ing.
2. Wash full loads, but do not overload.
3. Use soak option, if available, for heavily soiled items to re-
duce the need for longer wash times.
Operation
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