Altigen 710 User manual

IP 710 Phone™
User Manual
October 2014

WARNING!
Toll fraud is committed when individuals unlawfully gain access to
customer telecommunication systems. This is a criminal offense.
Currently, we do not know of any telecommunications system that is
immune to this type of criminal activity. AltiGen Communications, Inc.,
will not accept liability for any damages, including long distance charges,
which result from unauthorized and/or unlawful use. Although AltiGen
Communications, Inc., has designed security features into its products, it
is your sole responsibility to use the security features and to establish
security practices within your company, including training, security
awareness, and call auditing.
NOTICE
While every effort has been made to ensure accuracy, AltiGen
Communications, Inc., will not be liable for technical or editorial errors or
omissions contained within the documentation. The information contained
in this documentation is subject to change without notice.
This documentation may be used only in accordance with the terms of the
AltiGen Communications, Inc., License Agreement.
AltiGen Communications, Inc.
410 East Plumeria Dr.
San Jose, CA 95134
Telephone: 888-AltiGen (258-4436)
Fax: [phone]
E-mail: [email protected]
Web site: www.altigen.com
TRADEMARKS
MAX Communication Server, MaxAdministrator, MaxCommunicator,
MaxAgent, MaxSupervisor, MaxInSight, MaxOutlook, MaxCall,
Enterprise Manager, AltiServ, AltiLink, AltiConsole, VRPlayer,
Zoomerang, IPTalk, Alti-Mobile Extension, InTouch Dialer, AltiReport,
and SuperQ are trademarks or registered trademarks of AltiGen
Communications, Inc.
All other brand names mentioned are trademarks or registered trademarks
of their respective manufacturers.
Copyright © AltiGen Communications, Inc., 2014. All rights reserved.

IP 710 Manual i
Contents
Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
CHAPTER 1
The IP 710 Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Hardware Items in the Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Supported Telephony Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
American Disabilities Act (ADA) Compliance . . . . . . . . . . . . . . . 12
CHAPTER 2
Setting Up the IP 710 Phone . . . . . . . . . . . . . . . . . . . . . . . . . 13
The Phone Startup Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
To Use IP 710 in Power over Ethernet Mode . . . . . . . . . . . . . . . . 15
To Remove the PoE Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Miscellaneous Operation Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
CHAPTER 3
Configuring the IP 710 Phone . . . . . . . . . . . . . . . . . . . . . . . . 17
Phone Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
System Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Registration from the Phone’s Menu . . . . . . . . . . . . . . . . . . . . . . . 20
Configuring IP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Assigning a Local IP Address. . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Assigning a TFTP Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Updating Phone Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Configuring NAT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Setting Ring Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Distinctive Ringing Support . . . . . . .. . . . . . . . . . . . . . . . . . 23

ii IP 710 Manual
Workgroup Status Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Greeting Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Activity Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
CHAPTER 4
User Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
The LCD Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Basic Phone Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Appendix A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
LCD Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Local Menu Configuration Messages . . . . . . . . . . . . . . . . . . . . 36
IP Phone Running Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
IP Phone Boot Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

IP 710 Manual iii
NOTE
This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference
in a residential installation. This equipment generates, uses and can radiate
radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications not expressly approved by the party responsible
for compliance could void the user’s authority to operate the equipment.

iv IP 710 Manual

IP 710 Manual v
Warranty
What The Warranty Covers
AltiGen Communications warrants its hardware products to be free from defects in
material and workmanship during the warranty period. If a product proves to be
defective in material or workmanship during the warranty period, AltiGen
Communications will, at its sole option, repair, refund or replace the product with a
like product.
How Long the Warranty Is Effective
All AltiGen Communications products are warranted for one year for all parts from
the date of the first end user purchase.
Whom the Warranty Protects
This warranty is valid only for the first end user purchaser.
What the Warranty Does Not Cover
1. Any product on which the serial number has been defaced, modified or
removed.
2. Damage, deterioration or malfunction resulting from:
a) Accident, misuse, neglect, fire, water, lightning, or other acts of nature,
unauthorized product modification, or failure to follow instructions
supplied with the product.
b) Repair or attempted repair by anyone not authorized by AltiGen
Communications.
c) Any damage of the product due to shipment.
d) Removal or installation of the product.
e) Causes external to the product, such as electric power fluctuations or
failure.
f) Use of supplies or parts not meeting AltiGen Communications’
specifications.
g) Normal wear and tear.
h) Any other cause which does not relate to a product defect.
3. Shipping, installation, set-up and removal service charges.

vi IP 710 Manual
How to Obtain Service
End user customers should contact your Authorized AltiGen Dealer for service.
Authorized AltiGen Dealers must follow the steps below for service:
1. Take or ship the product (shipment prepaid) to your AltiGen distributor or to
AltiGen Communications, Inc.
All materials being returned to AltiGen must have an associated RMA num-
ber. RMA numbers are issued by AltiGen Customer Service and can be
obtained by calling 1-888-ALTIGEN (258-4436) or submit an online RMA
request via the AltiGen Partner Resource Center, at https://dealer.alti-
gen.com. AltiGen reserves the right to refuse return of any material that does
not have an RMA number. The RMA number should be clearly marked on
the outside of the box in which the material is being returned. For example:
Attn.: RMA # 123
AltiGen Communications, Inc.
410 East Plumeria Drive
San Jose, CA 95134
Upon authorization of return, AltiGen will decide whether the malfunction-
ing product will be repaired or replaced.
2. To obtain warranty service, you will be required to provide:
a) The date and proof of purchase
b) Serial number of the product
c) Your name and company name
d) Your shipping address
e) A description of the problem.
3. For additional information contact your AltiGen Dealer or AltiGen
Communications, Inc.
Effect of State Law
This warranty gives you specific legal rights, and you may also have other rights
which vary from state to state. Some states do not allow limitations on implied
warranties and/or do not allow the exclusion of incidental or consequential
damages, so the above limitations and exclusions may not apply to you.
Sales Outside the U.S.A.
For AltiGen Communications products sold outside of the U.S.A., contact your
AltiGen Communications dealer for warranty information and services.

IP 710 Manual 1
About This Manual
This manual describes how to get the Alti-IP 710 phone up and running on
a voice over IP (VoIP) network.
It provides information about how to set up, connect cables to, and
configure an IP 710 phone. It also provides information on how to
configure the network and IP settings.
How to use the phone is described in Chapter 4.
Related Documentation
•IP 710 Quick Reference Card covers basic end user phone features,
configuration from the IP phone, and AltiServ feature codes.
• The AltiWare Administration Manual provides detailed information
on configuring AltiGen IP phones in AltiWare Administrator.

2IP 710 Manual

IP 710 Manual 3
C HAPTER 1
The IP 710 Phone
TheAltiGen IP 710 phone is a business telephone that provides voice
communication over an IP network.
The IP 710 provides functionality similar to traditional business phones,
including automatic redial, on-hook dialing, hands-free operation, 15
programmable keys, LCD display and headset port support.
The main components of the phone are illustrated in the figures below and
described in the table that follows each figure.
Figure 1. IP 710 Phone
1LCD Screen Displays features such as date, time, phone number,
caller ID, call waiting, line/call status and call time.
1
3
4 - 6
7 - 12
13 - 15
16 - 21
22
23
2

4 IP 710 Manual
2Message
Waiting
Indicator
Light*
Blinks when a message is waiting or a call is coming
in.
3Program-
mable Keys*
1-15
15 programmable keys can be configured by the
system administrator in AltiWare Administrator as a
Busy Lamp Field (BLF) key, an AltiServ Feature
Code key, an Admin Defined # key, a Line Park
key, a Call Record key, a Workgroup Status key,
or a User Defined # key.
4Greeting* Greeting access button.
5Activity* Activity code access button.
6VoiceMail* Voice mail access button.
7Intercom* Incoming voice path through speaker, indicated by
the button’s blinking light.
8Headset Hook switch for headset device.
9Conference* Initiates a conference call, indicated by the button’s
blinking light.
10 Hold* Places a call on hold, indicated by the button’s
blinking light.
11 Mute Engages or disengages mute function.
12 Speaker Enables speaker.
13 Menu Displays the phone’s menu.
14 Navigation
buttons
/buttons let you scroll through text on the LCD
screen.
button selects a menu item or setting.
button returns to previous configuration menu or
deletes the last digit input.
15 Enter Confirms selections made in the LCD, including
settings.

IP 710 Manual 5
Note: *Indicates a normal operating mode key feature, which is
available only after registering the IP 710 with the phone server
and logged in as an extension.
16 Release Releases a call, exits from the menu, releases phone
from an active state, rejects an incoming call.
17 Redial* Redials up to last 16 calls and up to 32 digits.
18 SpeedDial* Displays a list of Station Speed Dial entries
configured through MaxCommunicator/MaxAgent
or MaxAdmin. To make an outgoing call, use the /
buttons to select a Speed Dial entry, then press
Enter.
19 Call Log* Displays the caller IDs of up to 99 incoming calls.
To dial, use the /buttons to select a call log
entry, then press Enter.
20 Flash* For system feature codes that need a flash to
complete.
21 Transfer* Transfers a call.
22 Volume Adjusts volume of ringer, speaker, handset and
headset.
23 Dial Pad Functions like a dial pad on a traditional telephone
and is also used for inputting some settings that are
accessed through the phone’s menu.

6 IP 710 Manual
Figure 2. IP 710 Phone, Bottom View
1DC Port Connects to power outlet
2Power Cable
Restraint Secures the power cable, preventing it from accidentally being pulled out
3DC/PoE Switch Switches between DC power and Power over
Ethernet
4PC Access Port Connects to PC (10/100 Base T)
5LAN Port Connects to network (10/100 Base T)
6PoE Module
Cover Covers the optional Power over Ethernet Module
7Slots for the
Phone Stand Four slots on each side for inserting the phone stand to set the phone at the desired angle
5
4
3
1
7
2
6

IP 710 Manual 7
Figure 3. IP 710 Phone, Left View
Hardware Items in the Package
The following hardware items are included in this package:
• IP 710 set and stand
• Handset
• Handset cord
• AC adapter (Input: 100-240V; Output: DC 5V, 2A)
• Power cord
• Network cable
Optional items can be purchased separately:
• Power over Ethernet (PoE) module
• Wall mount bracket
1Headset 2.5mm plug
receptacle Connects to a 2.5mm headset
2Headset RJ port Connects to a non-amplified headset with RJ9
connector
3Handset port Connects to a handset
1 2 3

8 IP 710 Manual
Supported Telephony Features
The IP 710 provides a broad range of call handling and dialing features
directly on the phone and through the MAX Communication Server
system. The following table lists the supported features, a brief description
of each, and configuration and use notes where applicable.
Feature Description Notes
Activity
button
Lets users set an activity
code that specifies their
activity status (for
example, in a meeting)
when they are not at the
phone.
•Callers in the system are notified
ofthe activitystatus whena call is
not answered.
Auto Answer
When a call comes in, the
IP phone will ring for a
specified number of
seconds, connect the call,
and automatically answer
through the speaker or
headset.
•During ringing, the user can
manually pick up the call from
headset, handset or speaker.
Auto Answer
Ring
When Auto Answer is set
to Yes, specifies how
many seconds the IP
phone should ring before
the call is automatically
answered (1-20 seconds).
Auto Answer
Dev [device]
When Auto Answer is set
to Yes, specifies whether
the call should be
automatically answered
through the speaker or
headset.

IP 710 Manual 9
Busy Lamp
Field (BLF)
Associates a
programmable key with
an extension that can be
automaticallydialedwhen
selected; the key’s light
indicates that the
extension is busy and
blinks when ringing.
The BLF ring tone is
played only when the
phone is in idle state. It is
stopped when the
destination phone stops
ringing or the local phone
exits idle state.
When multiple BLF
extensions ring
simultaneously, the IP
phone will play the first
BLF extension ringer and
beep tones and ignore
other BLF extensions.
•Must be configured by the system
administrator.
•The BLF feature can be assigned
only to internal extension
numbers, not outside numbers.
•The feature is not available in
BASIC mode.
Call Log Shows the history of
incoming calls, up to 99.
•Pressing the Enter button will
dial the number displayed. If 20
seconds pass without any input,
the phone exits the Call Log.
Call Record Allows a programmable key to be used for on-
demand recording.
•Must be enabled by the system
administrator.
•User presses the key to start
recording, presses the key again
to stop recording. There is no
pause function. When the call is
recording, the light is on.
•Recorded conversations can then
be played back through voice
mail or accessed at a centralized
location.
Feature Description Notes

10 IP 710 Manual
Conference
button
Initiates a conference and
addsinotherparties oneat
a time.
•Single Call Waiting, Multiple
Call Waiting or Live Call
Waiting must be enabled for the
extension by the system
administrator or in AltiView/
AltiAgent in order to add
incoming calls to a conference.
•The user who initiates the
conference call can select another
conference member’s call and
drop it from the conference by
disconnecting the call. The
feature is unavailable to all other
conference members, even when
the conference initiator hangs up.
Workgroup
Status Displays the workgroup status in the LCD.
•The system administrator
configures which key will display
the workgroup status.
Flash button Signals PBX that special
instructions will follow.
Greeting
button
Lets user record greetings
and select a greeting to
play.
•Greetings are affiliated with
activity codes.
Headset button
When pressed, the user
will be able to activate the
RJ-9 or 2.5mm headset
port.
•This button is used as a hook
switch for headset ports.
•User should specify in Phone
Setting > Headset Type which
headset port is being used.
Hold button Places an active call on
hold.
•When Multiple Call Waiting is
enabled at the extension, the user
can put multiple incoming calls
on hold and retrieve using the
phone’s /buttons and Enter
button.
•Pressing Hold while onhook will
retrieve the last hold call.
•Supports up to 9 hold calls.
Feature Description Notes

IP 710 Manual 11
Intercom
button
Connects you directly to
the callee’s intercom after
one ring.
Line Park
A parked call line
appearance can be
assigned as a
programmable Line Park
key by the administrator.
When connected to a
caller, the call can be
parked by pressing the
Line Park key. If a call is
parked at a Line Park line,
the button’s light is on.
The call can be picked up
bypressingtheLine Park
key.
•When configured by the system
administrator, the IP phone can
play an audible beep or one of 14
different ring tones when a call is
parked.
•When configured by the
administrator, an alternate way to
pick up a parked call is to use #51
<line number> if Line Park is not
assigned to a programmable key.
•The Line Park key’s light will be
lit and turns off when the parked
call is picked up, the caller hangs
up, or the call is routed to IVR/
Auto Attendant.
Mute button While on a call, mutes
conversation.
Program
Keys
Lets users associate a
programmable key with a
speed dial number or
feature code directly from
the IP phone.
If the system administrator has
allowed it, you can associate certain
programmable keys with a speed dial
number or feature code from the IP
phone menu.
Release button
Releases a call from the
connected state. Deletes
characters entered on the
LCD. While onhook,
releases phone from an
active state. Rejects an
incoming call.
When you press the Release button to
reject an incoming call, the ringing
will stop and the call will follow the
extension's Ring No Answer (RNA)
handling rules.
Ring Tones
Select from one of 14 ring
tones.
Download new ring tones
from the server.
•Custom ring tones are not
supported.
Speaker button Enables use of speaker
phone.
Feature Description Notes

12 IP 710 Manual
American Disabilities Act (ADA) Compliance
The hearing aid-compatible handset on the IP 710 phone is equipped with
a magnetic coupler, which meets the ADA HAC requirements.
The dialing pad also complies with ADA standards.
Speed Dial
button
Quickly dials a selected
numberfromalistthathas
been previously stored.
•These are speed dial numbers
configured by the system
administrator.
Transfer
button Transfers an active call to another number.
•This button cannot be used to
“flash” after being used to
transfer a call. To reconnect to a
call after using the Transfer
button, use
thebutton or the Flash button.
Voice Mail
button Enables access to voice messages.
•The VM count that appears in the
LCD reflects new messages
(previously heard messages are
not included).
Redial button Redials a selected number from the last16 numbers
dialed.
•Pressing Enter dials the number
displayed.
•Redials up to 32 digits.
•When a new call comes in, the
phone will exit this menu and go
to ring state. If in this menu for
longer than 20 seconds without
any input, the phone exits this
menu.
Feature Description Notes