Altigen IP 805 Phone User manual

IP 805 Phone™
User Manual
4290-2805 April 2014

WARNING!
Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. This is a
criminal offense. Currently, we do not know of any telecommunications system that is immune to this type of criminal
activity. AltiGen Communications, Inc., will not accept liability for any damages, including long distance charges,
which result from unauthorized and/or unlawful use. Although AltiGen Communications, Inc., has designed security
features into its products, it is your sole responsibility to use the security features and to establish security practices
within your company, including training, security awareness, and call auditing.
NOTICE
While every effort has been made to ensure accuracy, AltiGen Communications, Inc., will not be liable for technical
or editorial errors or omissions contained within the documentation. The information contained in this documentation
is subject to change without notice.
This documentation may be used only in accordance with the terms of the AltiGen Communications, Inc., License
Agreement.
AltiGen Communications, Inc.
410 East Plumeria Dr.
San Jose, CA 95134
Telephone: 888-AltiGen (258-4436)
Fax: [phone]
E-mail: [email protected]
Web site: www.altigen.com
TRADEMARKS
MAX Communication Server, MaxAdministrator, MaxCommunicator, MaxAgent, MaxSupervisor, MaxInSight,
MaxOutlook, MaxCall, Enterprise Manager, AltiServ, AltiLink, AltiConsole, VRPlayer, IPTalk, Alti-Mobile Extension,
InTouch Dialer, AltiReport, and SuperQ are trademarks or registered trademarks of AltiGen Communications, Inc.
All other brand names mentioned are trademarks or registered trademarks of their respective manufacturers.
Copyright © AltiGen Communications, Inc., 2014. All rights reserved.

IP 805 User Manual iii
CONTENTS
WARRANTY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
ABOUT THIS MANUAL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
CHAPTER 1
The IP 805 Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Hardware Items in the Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Supported Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Differences Between the IP 805 and the IP 705 . . . . . . . . . . . . . . . . . . . . . . . 8
Headset differences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Menu differences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Other differences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
American Disabilities Act (ADA) Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . 9
CHAPTER 2
Setting Up the IP 805 Phone . . . . . . . . . . . . . . . . . . . . . . . .11
The Phone Startup Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Miscellaneous Operation Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
CHAPTER 3
Configuring the IP 805 Phone . . . . . . . . . . . . . . . . . . . . . . .13
Phone Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
System Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Registration from the Phone’s Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Configuring IP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Assigning a Local IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Assigning a TFTP Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Updating Phone Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Setting the Ring Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Downloading Ring tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Workgroup Status Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
CHAPTER 4
User Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
The LCD Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Workgroup Status Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Basic Phone Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Appendix A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
LCD Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Local Menu Configuration Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
IP Phone Running Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
IP Phone Boot Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

iv IP 805 User Manual
Updating Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Capturing Traces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Generating the Log File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Generating the Packet Capture File. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

IP 805 User Manual 1
Warranty
What The Warranty Covers
AltiGen Communications warrants its hardware products to be free from defects in material and workmanship during
the warranty period. If a product proves to be defective in material or workmanship during the warranty period,
AltiGen Communications will, at its sole option, repair, refund or replace the product with a like product.
How Long the Warranty Is Effective
All AltiGen Communications products are warranted for one (1) year for all parts from the date of the first end user
purchase.
Whom the Warranty Protects
This warranty is valid only for the first end user purchaser.
What the Warranty Does Not Cover
1. Any product on which the serial number has been defaced, modified or removed.
2. Damage, deterioration or malfunction resulting from:
a) Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification,
or failure to follow instructions supplied with the product.
b) Repair or attempted repair by anyone not authorized by AltiGen Communications.
c) Any damage of the product due to shipment.
d) Removal or installation of the product.
e) Causes external to the product, such as electric power fluctuations or failure.
f) Use of supplies or parts not meeting AltiGen Communications’ specifications.
g) Normal wear and tear.
h) Any other cause which does not relate to a product defect.
3. Shipping, installation, set-up and removal service charges.
How to Obtain Service
End user customers should contact your Authorized AltiGen Partner for service.
Authorized AltiGen Partners must follow the steps below for service:
1. Take or ship the product (shipment prepaid) to your AltiGen distributor or to AltiGen Communications, Inc.
All materials being returned to AltiGen must have an associated RMA number. RMA numbers are issued by
AltiGen Customer Service and can be obtained by calling 1-888-ALTIGEN (258-4436) or submit an online
RMA request via the AltiGen Partner Resource Center, at https://partner.altigen.com. AltiGen reserves the
right to refuse return of any material that does not have an RMA number. The RMA number should be clearly
marked on the outside of the box in which the material is being returned. For example:
Attn: RMA # 123
AltiGen Communications, Inc.
410 East Plumeria Drive
San Jose, CA 95134
Upon authorization of return, AltiGen will decide whether the malfunctioning product will be repaired or
replaced.
2. To obtain warranty service, you will be required to provide:
a) The date and proof of purchase
b) Serial number of the product
c) Your name and company name