Altigen Alti-IP 600 Instruction Manual

Alti-IP 600 Phone™
Administration Manual
05/2004 4290-0010-5.0

WARNING!
Toll fraud is committed when individuals unlawfully gain access to
customer telecommunication systems. This is a criminal offense.
Currently, we do not know of any telecommunications system that is
immune to this type of criminal activity. AltiGen Communications, Inc.
will not accept liability for any damages, including long distance charges,
which result from unauthorized and/or unlawful use. Although AltiGen
Communications, Inc. has designed security features into its products, it is
your sole responsibility to use the security features and to establish security
practices within your company, including training, security awareness, and
call auditing.
NOTICE
While every effort has been made to ensure accuracy, AltiGen
Communications, Inc. will not be liable for technical or editorial errors or
omissions contained within the documentation. The information contained
in this documentation is subject to change without notice.
This documentation may be used only in accordance with the terms of the
AltiGen Communications, Inc. License Agreement.
AltiGen Communications, Inc.
4555 Cushing Pkwy.
Fremont, CA 94538
Telephone: [phone]
Fax: [phone]
E-mail: [email protected]
Web site: www.altigen.com
TRADEMARKS
AltiGen, AltiServ, AltiWare, AltiSpan, AltiReach, AltiLink, AltiConsole,
AltiAdmin, Alti-IP 600, Zoomerang, and Dynamic Messaging are
trademarks or registered trademarks of AltiGen Communications, Inc.
All other brand names mentioned are trademarks or registered trademarks
of their respective manufacturers.
Copyright © AltiGen Communications, Inc. 2004. All rights reserved.
Printed in U.S.A. 05/2004 4290-0010-5.0

Alti-IP 600 Manual i
Contents
Contents...........................................i
Warranty..........................................v
Preface:AboutThisManual .........................vii
CHAPTER 1
AnOverviewoftheAlti-IP600........................1
HardwareComponents...................................4
NewinVersionLevel12.0.0 ..............................4
CHAPTER 2
System&NetworkRequirements......................5
SystemRequirements....................................5
NetworkRequirements ..................................5
AltiAdmin/ACM Admin Configuration Requirements . . . . . . . . . . 5
AltiGen IP Phone Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
PlugandPlayFeature ...................................6
BasicMode ...........................................6
NormalOperation ......................................6
CHAPTER 3
Installation.........................................7
ManualSetup ..........................................7
ApplyToButton ..................................11
CopyFromButton .................................11
PlugandPlaySetup ....................................13
PlugandPlaySetupBeforeIPPhoneisStarted.............14
PlugandPlaySetupAfterIPPhoneisStarted..............14
RemoteInstallation ....................................15
VerifyingthePhoneStartupProcess .......................17
ResolvingErrorsUponStartup .......................17

Alti-IP 600 Manual ii
Active Logon While Another Handset is Already Logged On To the
SameExtension.....................................17
RestoringDefaultSettings...............................18
RebootingtheAlti-IP600 ...............................18
Configuring“PhoneSetting”SoftKeys ....................18
Dialing an IP Number Directly from the Alti-IP 600 . . . . . . . . . . 18
OperationNotes.......................................19
CHAPTER 4
ConfiguringPhoneSettings ..........................21
SystemSettings .......................................21
NetworkSettings ......................................22
ModifyingDHCPSettings...............................23
EnablingDHCP.....................................23
DisablingDHCP.....................................23
ConfiguringIPSettings .................................24
AssigningaLocalIPAddress..........................24
AssigningaTFTPServer..............................24
UpdatingPhoneFirmware.............................25
ResolvingErrorsUponStartup .......................26
ConfiguringNAT .....................................26
AssigningNAT .....................................27
SettingRingTones...................................27
DistinctiveRingingSupport .........................28
WorkgroupStatusDisplay...............................28
ActivityDisplay.......................................29
CHAPTER 5
Phone Functions . . . ................................31
AppendixA .......................................35
Specifications.......................................35
FirewallConsiderations.................................36
Troubleshooting.......................................37
LCDMessages........................................39

Alti-IP 600 Manual iii
LocalMenuConfigurationMessages.....................39
Alti-IP 600H/600PH Running Messages . . . . . . . . . . . . . . . . . . 39
IPPhoneBootMessages ..............................41
UserReference........................................41
Glossary..........................................47
Index.............................................53

Alti-IP 600 Manual iv

Alti-IP 600 Manual v
Warranty
What The Warranty Covers
AltiGen Communications warrants its hardware products to be free from defects in material
and workmanship during the warranty period. If a product proves to be defective in material
or workmanship during the warranty period, AltiGen Communications will, at its sole option,
repair, refund or replace the product with a like product.
How Long the Warranty Is Effective
All AltiGen Communications products are warranted for one (1) year for all parts from the
date of the first end user purchase.
Whom the Warranty Protects
This warranty is valid only for the first end user purchaser.
What the Warranty Does Not Cover
1. Any product on which the serial number has been defaced, modified or removed.
2. Damage, deterioration or malfunction resulting from:
a) Accident, misuse, neglect, fire, water, lightning, or other acts of nature,
unauthorized product modification, or failure to follow instructions supplied with
the product.
b) Repair or attempted repair by anyone not authorized by AltiGen Communications.
c) Any damage of the product due to shipment.
d) Removal or installation of the product.
e) Causes external to the product, such as electric power fluctuations or failure.
f) Use of supplies or parts not meeting AltiGen Communications’ specifications.
g) Normal wear and tear.
h) Any other cause which does not relate to a product defect.
3. Shipping, installation, set-up and removal service charges.
How to Obtain Service
End user customers should contact your Authorized AltiGen Dealer for service.
Authorized AltiGen Dealers must follow the steps below for service:

vi Alti-IP 600 Manual
1. Take or ship the product (shipment prepaid) to your AltiGen distributor or to AltiGen
Communications, Inc.
All materials being returned to AltiGen must have an associated RMA number. RMA numbers
are issued by AltiGen Customer Service and can be obtained by calling 1-888-ALTIGEN
(258-4436) or faxing an RMA form, available from the AltiGen website at http://
www.altigen.com/partner/product.htm, to 510-252-9738, attention to Customer Service.
AltiGen reserves the right to refuse return of any material that does not have an RMA number.
The RMA number should be clearly marked on the outside of the box in which the material is
being returned. For example:
Attn.: RMA # 123
AltiGen Communications, Inc.
4555 Cushing Pkwy.
Fremont, CA 94538
Upon authorization of return, AltiGen will decide whether the malfunctioning product
will be repaired or replaced.
2. To obtain warranty service, you will be required to provide:
a) the date and proof of purchase
b) serial number of the product
c) your name and company name
d) your shipping address
e) a description of the problem.
3. For additional information contact your AltiGen Dealer or AltiGen Communications, Inc.
via e-mail at [e-mail].
Effect of State Law
This warranty gives you specific legal rights, and you may also have other rights which vary
from state to state. Some states do not allow limitations on implied warranties and/or do not
allow the exclusion of incidental or consequential damages, so the above limitations and
exclusions may not apply to you.
Sales Outside the U.S.A.
For AltiGen Communications products sold outside of the U.S.A., contact your AltiGen
Communications dealer for warranty information and services.

Alti-IP 600H/600PH Manual vii
Preface: About This Manual
This document provides the required steps to get the Alti-IP 600 phone up
and running on a Voice over IP (VoIP) network. For complete and detailed
information on procedures that you need to perform on AltiGen’s AltiWare
application or other network devices, refer to the AltiWare OE System
Installation and Administration Manual or AltiContact Manager System
Administration Manual.
Another document, the Alti-IP 600 Quick Reference Card, coversbasicend
user phone features and AltiServ functions such as call handling, voice
mail, and web interface.
This guide contains the following chapters and appendices:
Chapter 1, An Overview of the Alti-IP 600, provides an overview and
description of the Alti-IP 600.
Chapter 2, System and Network Requirements describes configuration
requirements.
Chapter 3, Installation, describes how to properly install the Alti-IP 600,
how to configure network settings, and operation notes.
Chapter 4, Configuration, describes how to configure phone settings for
the Alti-IP 600.
Chapter 5, Phone Functions, provides on overview of the Alti-IP 600
basic functions.
Appendix A, provides phone specifications, tips for troubleshooting the
Alti-IP 600, LCD message information and user reference
information.
Glossary
Index
Overview
The Alti-IP 600 Administration Manual provides information about how to
set up, connect cables to, and configure an Alti-IP 600 phone. It also
provides information on how to configure the network and IP settings, and
how to change the settings and options of the Alti-IP 600 phone. The
administrator guide also includes reference information such as IP phone
call flows and compliance information.

viii Alti-IP 600H/600PH Manual
Related Documentation
•Alti-IP 600 Quick Reference Card
•AltiWare OE/ACC System Installation and Administration Manual or
AltiContact Manager System Administration Manual

Alti-IP 600 Manual 1
C HAPTER 1
An Overview of the Alti-IP 600
The Alti-IP600 class ofAltiGen IPphones is an H.323-compliant,business
telephone that provides voice communication over an IP network.
The Alti-IP 600 provides functionality similar to traditional analog phones,
including automatic redial, on-hook dialing, hands-free operation, 10
programmable keys and LCD display.
The main components of the phone are illustrated below (Figure 1) and
defined in the following table.
Figure 1. Alti-IP 600
1
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
23 4

Alti-IP 600 Manual 2
Figure 2. Alti-IP 600, Top View
1LCD Screen Multi-use: displays features such as time, phone
number, caller ID, call waiting, line/call status and
call time.
2PC Access
Port Connects to PC (10/100 PC)
3Network Port Connects to network (10/100 SW)
4AC Adapter
Port Connects to power outlet.
5Soft Keys
1-10 10 soft keys can be configured as a BLF (Busy
LampField)key, anAltiServ feature code,aspeed
dialkey,or a phonesetting key,set up by the System
Administrator in AltiAdmin.
Note: The lower left Soft Key is set up as FLASH
by default. This can be re-assigned in
AltiAdmin (AltiGen IP Phone
Configuration).
The phone setting key, once set up by the
system administrator, can be configured as a
feature code or speed dial key directly from
the user’s IP Phone using **6ENTER.
432

Alti-IP 600 Manual 3
6Volume Increases/decreases volume of ringer, speaker and
handset/headset.
7Navigation
keys
!/"(UP/DOWN keys) allow you to scroll through
text and select features displayed on the LCD screen.
#(FORWARD key) is for menu selection.
$(BACK key) returns to previous configuration
menu or deletes the last digit input.
8ENTER Finishes input for menu selection.
9REDIAL Redialsuptolast16callsandupto32digits.
10 SPK/MUTE Enables speaker or mute.
11 VM Voice mail access button.
Note: When a voice mail is deleted, the number of
voice mails displayed on theLCD will not be
updated until the next call is finished.
12 Main
Indicator
Light
Slow blink when holding, mute or message waiting;
fast blink for ringing; always on when on speaker
phone.
13 Dial Pad Functions exactly as a dial pad on a traditional
telephone
14 RELEASE Releases a call.
15 ICOM* Incoming voice path through speaker, indicated by
the button’s blinking indicator light.
16 CONF* Initiates a conference call, indicated by the button’s
blinking indicator light.
17 XSFR* Transfers a call, indicated by the button’s blinking
indicator light.
18 HOLD* Places a call on hold, indicated by the button’s
blinking indicator light.

Alti-IP 600 Manual 4
Note: *indicates a normal operating mode key feature, which is only
available after registering the Alti-IP 600H/600PH with the phone
server and logged in as an extension.
Hardware Components
The following hardware items are included in this package:
• Alti-IP 600 Set
• Phone receiver
• AC Adapter (Input: 100-240V; Output: DC 5V, 2A)
• Power cord
• Network cable
New in Version Level 12.0.0
• Configurable BLF ringer
• Distinctive ringing support
• Activity display
• Auto answer mode
• Workgroup queue status display
19 Receiver
Jack Connects to receiver.

Alti-IP 600 Manual 5
C HAPTER 2
System & Network Requirements
System Requirements
• AltiWare OE 4.5A or higher
Note: A lower version of AltiWare may cause the IP phone to lose
several advanced features, resulting in use as a very basic
H.323 phone.
• AltiGen OE 4.5A Gatekeeper or higher (to support Plug and Play
functionality)
Network Requirements
• Network connection — the IP phone must have TCP/IP connection to
the related AltiWare system
Important:Make sure a switch is used, rather than a hub, in the corporate
LAN.
• DHCP Server (to get dynamically IP address when necessary)
• TFTP Server (to update the IP phone firmware when necessary)
• GATEKEEPER (for Plug and Play feature)
AltiAdmin/ACM Admin Configuration
Requirements
• The Alti-IP 600 requires a virtual extension to be created as an IP
extension in AltiAdmin to handle call processing. Refer to the “Setting
Up IP Extensions” chapter in the AltiWare OE/ACC System
Installation & Administration Manual or ACM System Administration
Manual for detailed instructions on how to set up an IP Extension to
manage the IP phone.
• The IP Phone settings must be pre-configured in AltiAdmin/ACM
Admin before setting up configuration for the Alti-IP 600.

Alti-IP 600 Manual 6
AltiGen IP Phone Service
AltiGen IP Phone Service is installed together with AltiServ, runs on the
same system as AltiServ, and connects to AltiServ through enhanced
AltiLink+ protocol on behalf of Alti-IP 600 phones. This service must be
running for the Alti-IP 600 to operate. If IP Phone Service stops while the
Alti-IP 600 is on a call, the call will be disconnected.
Plug and Play Feature
The Alti-IP 600 supports a plug and play feature when running AltiWare.
When the phone is first booted up, this feature will enable the phone to
automatically register itself to AltiServ, instead of having to program the
phone manually. Refer to “Configuring Startup Network Settings” on page
12 for requirements and setup.
Note: The Plug and Play feature requires AltiGateKeeper Discovery and
a single gatekeeper on the LAN.
Basic Mode
The Alti-IP 600 operates in Basic mode if it fails to register with AltiWare
during the startup mode. When in basic mode, the IP Phone’s LCD display
shows “(BASIC) IDLE”. No AltiWare switching features are available
in this operating mode. However, the phone user can enter a destination IP
address followed by #, and make an outgoing call through the IP network
to reach AltiWare or another Alti-IP 600 phone. Also, the IP phone can
accept incoming calls originating from AltiWare or another Alti-IP 600
phone.
Normal Operation
In normal operating mode, the Alti-IP 600 should have been registered with
the phone server and logged in as an extension. The time and extension
appear in the LCD screen and all phone features are enabled.
Note: To make the Alti-IP 600 work in normal operating mode, open the
firewall port 10032 for the phone server. Refer tothe AltiWare OE/
ACC System Installation & Administration Manual or ACM
System Administration Manual for information on other firewall
ports for H.323.

Alti-IP 600 Manual 7
C HAPTER 3
Installation
These steps describe procedures for installing and configuring the Alti-IP
600 locally — through manual setup or plug and play. To install and
configure the phone remotely, refer to “Remote Installation” on page 15.
Manual Setup
To manually set up the Alti-IP 600 phone, perform the following steps:
1. Network Setup
Find out the settings for the following (this information will be needed
later to configure the Alti-IP 600):
•AltiWare Server IP Address
•DHCP - if DHCP is not used, obtain the Alti-IP 600 phone’s IP
address from the System Administrator.
•Gatekeeper Auto Discovery - if gatekeeper auto discover is not
used, obtain the AltiWare IP address.
•Firewall - Refer to “Firewall Considerations” on page 36.
2. AltiAdmin/ACM Admin Setup - AltiGen IP Phone Configuration
Window
To configure the Alti-IP 600 phone with AltiAdmin/ACM Admin,
select AltiGen IP Phone Configuration from the Management
menu.

Alti-IP 600 Manual 8
ThisopenstheAltiGenIPPhoneConfiguration windowwhere,after
setting up anIP extension, youcan set the following parametersforthe
IP extension:
The left side of the IP Phone Configuration window displays all the
Alti-IP phone extensions that have been set up in the system. After
creating the IP extensions, you can set the following parameters:

Alti-IP 600 Manual 9
Parameter Description
Soft Key 1 - 10 Corresponds to the 10 soft keys on the Alti-IP 600. Use the
drop down list to assign one of the following functions to the
desired keys:
•N/A - when selected, the corresponding soft key cannot
be used.
•BLF (Busy Lamp Field) - when selected, enter an
extension number in the field below; this will be
associated with the corresponding soft key to
automaticallydial this extension number; the button light
next to this soft key indicates that the extension number
is busy. You can select the Play Tone check box to also
have the IP phone play an audible beep or one of 6
different ring tones when the extension number is
ringing.
Note:TheBLF feature can only be assigned to
internal extension numbers, not outside numbers.
•Feature Code - when selected, enter an AltiContact
Manager feature code in the field below; this will be
associated with the corresponding soft key to dial this
feature code.
•Speed Dial - when selected, enter the speed dial code in
the field below; this will be associated with the
corresponding soft key to dial this speed dial code.
•Line Park - when selected, use the drop-down list to the
desired Line Park line ID. You can select the Play Tone
check box to also have the IP phone play an audible beep
or one of 6 different ring tones when the extension
number is ringing. When a call is parked, the LED will
blink.
•Phone Setting - when selected, the IP phone user will be
able to program the corresponding soft key, as a speed
dial or feature code key, directly from the IP phone (using
**6,thenENTER).
Note: ThelowerleftsoftkeyissetupasFLASHbydefault.
This key can be re-assigned in ACM Admin, using
the AltiGen IP Phone Configuration window. No
other soft keys can be configured to FLASH.

Alti-IP 600 Manual 10
General Allows you to specify the IP address of the AltiServ system
the Alti-IP 600 phone is connected to. The version of
software associated with AltiServ isautomatically displayed
in the Version field.
To allow the extension user to have password-protected
configuration functionality from the phone itself, check the
Enable Config Password checkbox and assign a numerical
password. When the extension user attempts to configure
features, the user will need to enter the assigned password to
proceed.
Display
Workgroup
Status
When enabled, allows the Alti-IP 600 phone to display
workgroup queue status. While the agent is in idle state, the
first line of the LCD displays the number of queued calls, the
current longest queue time, and the last four digits of the
workgroup number; the second line shows the agent state.
(See “Workgroup Status Display” on page 28 for detailed
information).
H.323 Allows you toset the JitterBufferin milliseconds,thedelay
used to buffer voice packets received from the IP network.
The Jitter Buffer should be adjusted according to the WAN
bandwidth allocated to data traffic.
To allow NAT support for the IP extension, check the
Enable NAT button and enter the public IP address of the
NAT router.
TFTP Allows you to assign the TFTP Server to which the IP phone
can connect to for updating firmware when necessary. Enter
the IP address of the TFTP Server in the Server field.
To update IP phone image, the administrator can check the
Reset IP Phone and Boot Download checkbox options to
reset and download image to update the phone.
Debug When enabled, allows the Alti-IP 600 phone to connect to
Telnet for debugging.
Parameter Description