Altigen Alti-IP 600 Instruction Manual

Alti-IP 600 Phone™
Administration Manual
12/2003 4290-0010

WARNING!
Toll fraud is committed when individuals unlawfully gain access to
customer telecommunication systems. This is a criminal offense.
Currently, we do not know of any telecommunications system that is
immune to this type of criminal activity. AltiGen Communications, Inc.
will not accept liability for any damages, including long distance charges,
which result from unauthorized and/or unlawful use. Although AltiGen
Communications, Inc. has designed security features into its products, it is
your sole responsibility to use the security features and to establish security
practices within your company, including training, security awareness, and
call auditing.
NOTICE
While every effort has been made to ensure accuracy, AltiGen
Communications, Inc. will not be liable for technical or editorial errors or
omissions contained within the documentation. The information contained
in this documentation is subject to change without notice.
This documentation may be used only in accordance with the terms of the
AltiGen Communications, Inc. License Agreement.
AltiGen Communications, Inc.
47427 Fremont Blvd.
Fremont, CA 94538
Telephone: [phone]
Fax: [phone]
E-mail: [email protected]
Web site: www.altigen.com
TRADEMARKS
AltiGen, AltiServ, AltiServ HPBX, AltiWare, AltiSpan, AltiReach,
AltiLink, AltiConsole, AltiAdmin, Alti-IP 600, Zoomerang, and Dynamic
Messaging are trademarks or registered trademarks of AltiGen
Communications, Inc.
All other brand names mentioned are trademarks or registered trademarks
of their respective manufacturers.
Copyright © AltiGen Communications, Inc. 1998-2003. All rights
reserved.
Printed in U.S.A. 12/2003 4290-0010

Alti-IP 600 Administration Manual i
Contents
Contents...........................................i
Warranty..........................................v
Preface:AboutThisManual .........................ix
CHAPTER 1
AnOverviewoftheAlti-IP600........................1
HardwareComponents...................................4
CHAPTER 2
System&NetworkRequirements......................5
SystemRequirements....................................5
NetworkRequirements ..................................5
AltiAdmin Configuration Requirements . . . . . . . . . . . . . . . . . . . . . 5
AltiGen IP Phone Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
PlugandPlayFeature ...................................6
BasicMode ...........................................6
NormalOperation ......................................6
CHAPTER 3
Installation.........................................7
ManualSetup ..........................................7
PlugandPlaySetup ....................................13
PlugandPlaySetupBeforeIPPhoneisStarted.............13
PlugandPlaySetupAfterIPPhoneisStarted..............14
RemoteInstallation ....................................15
VerifyingthePhoneStartupProcess .......................16
ResolvingErrorsUponStartup .......................17
Active Logon While Another Handset is Already Logged On To the
SameExtension .....................................17
RestoringDefaultSettings ...............................17

Alti-IP 600 Administration Manual ii
RebootingtheAlti-IP600 ...............................17
Configuring“PhoneSetting”SoftKeys ....................18
Dialing an IP Number Directly from the Alti-IP 600 . . . . . . . . . . 18
OperationNotes.......................................18
CHAPTER 4
ConfiguringPhoneSettings ..........................21
SystemSettings .......................................21
NetworkSettings ......................................22
ModifyingDHCPSettings...............................23
EnablingDHCP.....................................23
DisablingDHCP.....................................23
ConfiguringIPSettings .................................24
AssigningaLocalIPAddress..........................24
AssigningaTFTPServer..............................24
UpdatingPhoneFirmware.............................25
ResolvingErrorsUponStartup .......................26
ConfiguringNAT .....................................26
AssigningNAT .....................................27
SettingRingTones...................................27
CHAPTER 5
Phone Functions . . . ................................29
PhoneFunctions ......................................29
AppendixA .......................................33
Specifications.........................................33
FirewallConsiderations.................................34
Troubleshooting.......................................35
GeneralTroubleshooting..............................35
LCDMessages........................................38
LocalMenuConfigurationMessages ....................38
Alti-IP 600 Running Messages . . . . . . . . . . . . . . . . . . . . . . . . . 39
IPPhoneBootMessages..............................40
UserReference .......................................41

Alti-IP 600 Administration Manual iii
Glossary..........................................45
Index.............................................51

Alti-IP 600 Administration Manual iv

Alti-IP 600 Administration Manual v
Warranty
What The Warranty Covers
AltiGen Communications warrants its hardware products to be free from
defects in material and workmanship during the warranty period. If a
product proves to be defective in material or workmanship during the
warranty period, AltiGen Communications will, at its sole option, repair,
refund or replace the product with a like product.
How Long the Warranty Is Effective
All AltiGen Communications products are warranted for one (1) year for
all parts from the date of the first end user purchase.
Whom the Warranty Protects
This warranty is valid only for the first end user purchaser.
What the Warranty Does Not Cover
1. Any product on which the serial number has been defaced, modified or
removed.
2. Damage, deterioration or malfunction resulting from:
a) Accident, misuse, neglect, fire, water, lightning, or other acts of
nature, unauthorized product modification, or failure to follow
instructions supplied with the product.
b) Repair or attempted repair by anyone not authorized by AltiGen
Communications.
c) Any damage of the product due to shipment.
d) Removal or installation of the product.
e) Causes external to the product, such as electric power fluctuations
or failure.
f) Use of supplies or parts not meeting AltiGen Communications’
specifications.
g) Normal wear and tear.
h) Any other cause which does not relate to a product defect.

vi Alti-IP 600 Administration Manual
3. Shipping, installation, set-up and removal service charges.
How to Obtain Service
End user customers should contact your Authorized AltiGen Dealer for
service.
Authorized AltiGen Dealers must follow the steps below for service:
1. Take or ship the product (shipment prepaid) to your AltiGen distributor
or to AltiGen Communications, Inc.
All materials being returned to AltiGen must have an associated RMA
number. RMA numbers are issued by AltiGen Customer Service and can
be obtained by calling 1-888-ALTIGEN (258-4436) or faxing an RMA
form, available from the AltiGen website at http://www.altigen.com/
partner/product.htm, to 510-252-9738, attention to Customer Service.
AltiGen reserves the right to refuse return of any material that does not have
an RMA number. The RMA number should be clearly marked on the
outside of the box in which the material is being returned. For example:
Attn.: RMA # 123
AltiGen Communications, Inc.
47427 Fremont Blvd.
Fremont, CA 94538
Upon authorization of return, AltiGen will decide whether the
malfunctioning product will be repaired or replaced.
2. To obtain warranty service, you will be required to provide:
a) the date and proof of purchase
b) serial number of the product
c) your name and company name
d) your shipping address
e) a description of the problem.
3. For additional information contact your AltiGen Dealer or AltiGen
Communications, Inc. via e-mail at [e-mail].

Alti-IP 600 Administration Manual vii
Effect of State Law
This warranty gives you specific legal rights, and you may also have other
rights which vary from state to state. Some states do not allow limitations
on implied warranties and/or do not allow the exclusion of incidental or
consequential damages, so the above limitations and exclusions may not
apply to you.
Sales Outside the U.S.A.
For AltiGen Communications products sold outside of the U.S.A., contact
your AltiGen Communications dealer for warranty information and
services.

viii Alti-IP 600 Administration Manual

Alti-IP 600 Administration Manual ix
Preface: About This Manual
This document provides the required steps to get the Alti-IP 600 phone up
and running on a Voice over IP (VoIP) network. For complete and detailed
information on procedures that you need to perform on AltiGen’s AltiWare
application or other network devices, refer to the AltiWare OE 4.6 System
Installation and Administration Manual.
Another document, the Alti-IP 600 Quick Reference Card, coversbasicend
user phone features and AltiServ functions such as call handling, voice
mail, and web interface.
This guide contains the following chapters and appendices:
Chapter 1, An Overview of the Alti-IP 600, provides an overview and
description of the Alti-IP 600.
Chapter 2, System and Network Requirements describes configuration
requirements.
Chapter 3, Installation, describes how to properly install the Alti-IP 600,
how to configure network settings, and operation notes.
Chapter 4, Configuration, describes how to configure phone settings for
the Alti-IP 600.
Chapter 5, Phone Functions, provides on overview of the Alti-IP 600
basic functions.
Appendix A, provides phone specifications, tips for troubleshooting the
Alti-IP 600, LCD message information and user reference
information.
Glossary
Index
Overview
The Alti-IP 600 Administration Manual provides information about how to
set up, connect cables to, and configure an Alti-IP 600 phone. It also
provides information on how to configure the network and IP settings, and
how to change the settings and options of the Alti-IP 600 phone. The
administrator guide also includes reference information such as IP phone
call flows and compliance information.

xAlti-IP 600 Administration Manual
Related Documentation
•Alti-IP 600 Quick Reference Card
•AltiWare OE 4.5 System Installation and Administration Manual
•AltiWare OE 4.5A Supplement

Alti-IP 600 Administration Manual 1
C HAPTER 1
An Overview of the Alti-IP 600
The Alti-IP 600 is an H.323-compliant, business telephone that provides
voice communication over an IP network.
The Alti-IP 600 provides functionality similar to traditional analog phones,
including automatic redial, on-hook dialing, hands-free operation, 10
programmable keys and LCD display.
The main components of the phone are illustrated below (Figure 1) and
defined in the following table.
Figure 1. Alti-IP 600
1
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
23 4

Alti-IP 600 Administration Manual 2
Figure 2. Alti-IP 600, Top View
1LCD Screen Multi-use: displays features such as time, phone
number, caller ID, call waiting, line/call status and
call time.
2PC Access
Port Connects to PC (10/100 PC)
3Network Port Connects to network (10/100 SW)
4AC Adapter
Port Connects to power outlet.
5Soft Keys
1-10 10 soft keys can be configured as a BLF (Busy
LampField)key, an AltiServ feature code,aspeed
dialkey,or a phone setting key, set up by the System
Administrator in AltiAdmin.
Note: The lower left Soft Key is set up as FLASH
by default. This can be re-assigned in
AltiAdmin (AltiGen IP Phone
Configuration).
The phone setting key, once set up by the
system administrator, can be configured as a
feature code or speed dial key directly from
the user’s IP Phone using **6ENTER.
432

Alti-IP 600 Administration Manual 3
6Volume Increases/decreases volume of ringer, speaker and
handset/headset.
7Navigation
keys
!/"(UP/DOWN keys) allow you to scroll through
text and select features displayed on the LCD screen.
#(FORWARD key) is for menu selection.
$(BACK key) returns to previous configuration
menu or deletes the last digit input.
8ENTER Finishes input for menu selection.
9REDIAL Redialsuptolast16callsandupto32digits.
10 SPK/MUTE Enables speaker or mute.
11 VM Voice mail access button.
Note: When a voice mail is deleted, the number of
voice mails displayed on theLCD will not be
updated until the next call is finished.
12 Main
Indicator
Light
Slow blink when holding, mute or message waiting;
fast blink for ringing; always on when on speaker
phone.
13 Dial Pad Functions exactly as a dial pad on a traditional
telephone
14 RELEASE Releases a call.
15 ICOM* Incoming voice path through speaker, indicated by
the button’s blinking indicator light.
16 CONF* Initiates a conference call, indicated by the button’s
blinking indicator light.
17 XSFR* Transfers a call, indicated by the button’s blinking
indicator light.
18 HOLD* Places a call on hold, indicated by the button’s
blinking indicator light.

Alti-IP 600 Administration Manual 4
Note: *indicates a normal operating mode key feature, which is only
available after registering the Alti-IP 600 with the phone server
and logged in as an extension.
Hardware Components
The following hardware items are included in this package:
• Alti-IP 600 Set
• Phone receiver
• AC Adapter (Input: 100-240V; Output: DC 5V, 2A)
• Power cord
• Network cable
19 Receiver
Jack Connects to receiver.

Alti-IP 600 Administration Manual 5
C HAPTER 2
System & Network Requirements
System Requirements
• AltiWare OE 4.5A IP-PBX or higher
Note: A lower version of AltiWare may cause the IP phone to lose
several advanced features, resulting in use as a very basic
H.323 phone.
• AltiGen OE 4.5A Gatekeeper (to support Plug and Play functionality)
Network Requirements
• Network connection — the IP phone must have TCP/IP connection to
the related AltiWare OE 4.5A or higher.
• DHCP Server (to get dynamically IP address when necessary)
• TFTP Server (to update the IP phone firmware when necessary)
• GATEKEEPER (for Plug and Play feature)
AltiAdmin Configuration Requirements
• The Alti-IP 600 requires a virtual extension to be created as an IP
extension in AltiAdmin to handle call processing. Refer to the
AltiWare OE 4.5A Supplement and the “Setting Up IP Extensions”
chapter in the AltiWare OE 4.5/4.6 or ACM 4.6 System Administration
Manual for detailed instructions on how to set up an IP Extension to
manage the IP phone.
• The IP Phone settings must be pre-configured in AltiAdmin before
setting up configuration for the Alti-IP 600.

Alti-IP 600 Administration Manual 6
AltiGen IP Phone Service
Introduced in AltiWare OE 4.5A, AltiGen IP Phone Service is installed
together with AltiServ, runs on the same system as AltiServ, and connects
to AltiServ through enhanced AltiLink+ protocol on behalf of Alti-IP 600
phones. This service must be running for the Alti-IP 600 to operate. If IP
Phone Service stops while the Alti-IP 600 is on a call, the call will be
disconnected.
Plug and Play Feature
The Alti-IP 600 supports a plug and play feature when running AltiWare.
When the phone is first booted up, this feature will enable the phone to
automatically register itself to AltiServ, instead of having to program the
phone manually. Refer to “Configuring Startup Network Settings” on page
12 for requirements and setup.
Note: The Plug and Play feature requires AltiGateKeeper Discovery and
a single gatekeeper on the LAN.
Basic Mode
The Alti-IP 600 operates in Basic mode if it fails to register with AltiWare
during the startup mode. When in basic mode, the IP Phone’s LCD display
shows “(BASIC) IDLE”. No AltiWare switching features are available
in this operating mode. However, the phone user can enter a destination IP
address followed by #, and make an outgoing call through the IP network
to reach AltiWare or another Alti-IP 600 phone. Also, the IP phone can
accept incoming calls originating from AltiWare or another Alti-IP 600
phone.
Normal Operation
In normal operating mode, the Alti-IP 600 should have been registered with
the phone server and logged in as an extension. The time and extension
appear in the LCD screen and all phone features are enabled.
Note: To make the Alti-IP 600 work in normal operating mode, open the
firewall port 10032 for the phone server. Refer to the AltiWare OE
4.5A Supplement or AltiWare OE 4.5/4.6 or ACM 4.6 System
Administration Manual for information on other firewall ports for
H.323.

Alti-IP 600 Administration Manual 7
C HAPTER 3
Installation
These steps describe procedures for installing and configuring the Alti-IP
600 locally — through manual setup or plug and play. To install and
configure the phone remotely, refer to “Remote Installation” on page 15.
Manual Setup
To manually set up the Alti-IP 600 phone, perform the following steps:
1. Network Setup
Find out the settings for the following (this information will be needed
later to configure the Alti-IP 600):
•AltiWare Server IP Address
•DHCP - if DHCP is not used, obtain the Alti-IP 600 phone’s IP
address from the System Administrator.
•Gatekeeper Auto Discovery - if gatekeeper auto discover is not
used, obtain the AltiWare IP address.
•Firewall - Refer to “Firewall Considerations” on page 34.
2. AltiAdmin/ACM Admin Setup - AltiGen IP Phone Configuration
Window
To configure the Alti-IP 600 phone with AltiAdmin/ACM Admin,
select AltiGen IP Phone Configuration from the Management
menu.

Alti-IP 600 Administration Manual 8
ThisopenstheAltiGen IPPhone Configuration windowwhere,after
setting up anIP extension, youcan setthe following parametersforthe
IP extension: