Altigen IP 705 Instruction Manual

IP 705 Phone™
Administration Manual
04/2006 4290-0014-5.0A

WARNING!
Toll fraud is committed when individuals unlawfully gain access to
customer telecommunication systems. This is a criminal offense.
Currently, we do not know of any telecommunications system that is
immune to this type of criminal activity. AltiGen Communications, Inc.,
will not accept liability for any damages, including long distance charges,
which result from unauthorized and/or unlawful use. Although AltiGen
Communications, Inc., has designed security features into its products, it is
your sole responsibility to use the security features and to establish security
practices within your company, including training, security awareness, and
call auditing.
NOTICE
While every effort has been made to ensure accuracy, AltiGen
Communications, Inc., will not be liable for technical or editorial errors or
omissions contained within the documentation. The information contained
in this documentation is subject to change without notice.
This documentation may be used only in accordance with the terms of the
AltiGen Communications, Inc., License Agreement.
AltiGen Communications, Inc.
4555 Cushing Pkwy.
Fremont, CA 94538
Telephone: [phone]
Fax: [phone]
E-mail: [e-mail]
Web site: www.altigen.com
TRADEMARKS
AltiGen, AltiServ, AltiWare, AltiSpan, AltiReach, AltiLink, AltiConsole,
AltiAdmin, IP 705, Zoomerang, IPTalk, AltiReport, and SuperQ are
trademarks or registered trademarks of AltiGen Communications, Inc.
All other brand names mentioned are trademarks or registered trademarks
of their respective manufacturers.
Copyright © AltiGen Communications, Inc., 2006. All rights reserved.
04/2006 4290-0014-5.0A

IP 705 Manual i
Contents
Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i
Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .v
About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vii
CHAPTER 1
Overview of the IP 705 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Hardware Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
CHAPTER 2
System & Network Requirements . . . . . . . . . . . . . . . . . . . . . .7
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Network Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
AltiAdmin/ACM Admin Configuration Requirements . . . . . . . . . . 7
AltiGen IP Phone Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Plug and Play Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Basic Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Normal Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
CHAPTER 3
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Local Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Remote Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Verifying the Phone Startup Process . . . . . . . . . . . . . . . . . . . . . . . 18
Other Phone Already Logged On To Extension. . . . . . . . . . . . . 19
Executing Plug and Play After IP Phone is Started . . . . . . . . . . . . 19
Restoring Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Rebooting the IP 705 Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
To Use IP 705 in Power over Ethernet Mode . . . . . . . . . . . . . . . . 20
To Remove the PoE Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Miscellaneous Operation Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

ii IP 705 Manual
CHAPTER 4
Phone Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Phone Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
System Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Enabling/Disabling DHCP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Configuring IP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Assigning a Local IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Assigning a TFTP Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Updating Phone Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Configuring NAT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Enabling NAT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Setting Ring Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Distinctive Ringing Support . . . . . . . . . . . . . . . . . . . . . . . . . 30
Workgroup Status Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
CHAPTER 5
Phone Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Supported Telephony Features . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Appendix A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Firewall Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
LCD Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Normal Operating Mode Messages . . . . . . . . . . . . . . . . . . . . . . 46
Local Menu Configuration Messages . . . . . . . . . . . . . . . . . . . . 47
IP Phone Running Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
IP Phone Boot Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Appendix B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
User Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

IP 705 Manual iii
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

iv IP 705 Manual
NOTE
This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference
in a residential installation. This equipment generates, uses and can radiate
radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications not expressly approved by the party responsible
for compliance could void the user’s authority to operate the equipment.

IP 705 Manual v
Warranty
What The Warranty Covers
AltiGen Communications warrants its hardware products to be free from defects in
material and workmanship during the warranty period. If a product proves to be
defective in material or workmanship during the warranty period, AltiGen
Communications will, at its sole option, repair, refund or replace the product with a
like product.
How Long the Warranty Is Effective
All AltiGen Communications products are warranted for one (1) year for all parts
from the date of the first end user purchase.
Whom the Warranty Protects
This warranty is valid only for the first end user purchaser.
What the Warranty Does Not Cover
1. Any product on which the serial number has been defaced, modified or
removed.
2. Damage, deterioration or malfunction resulting from:
a) Accident, misuse, neglect, fire, water, lightning, or other acts of nature,
unauthorized product modification, or failure to follow instructions
supplied with the product.
b) Repair or attempted repair by anyone not authorized by AltiGen
Communications.
c) Any damage of the product due to shipment.
d) Removal or installation of the product.
e) Causes external to the product, such as electric power fluctuations or
failure.
f) Use of supplies or parts not meeting AltiGen Communications’
specifications.
g) Normal wear and tear.
h) Any other cause which does not relate to a product defect.
3. Shipping, installation, set-up and removal service charges.

vi IP 705 Manual
How to Obtain Service
End user customers should contact your Authorized AltiGen Dealer for service.
Authorized AltiGen Dealers must follow the steps below for service:
1. Take or ship the product (shipment prepaid) to your AltiGen distributor or to
AltiGen Communications, Inc.
All materials being returned to AltiGen must have an associated RMA
number. RMA numbers are issued by AltiGen Customer Service and can be
obtained by calling 1-888-ALTIGEN (258-4436) or submit an online RMA
request via the AltiGen Partner Resource Center, at http://dealer.altigen.com.
AltiGen reserves the right to refuse return of any material that does not have
an RMA number. The RMA number should be clearly marked on the outside
of the box in which the material is being returned. For example:
Attn.: RMA # 123
AltiGen Communications, Inc.
4555 Cushing Pkwy.
Fremont, CA 94538
Upon authorization of return, AltiGen will decide whether the
malfunctioning product will be repaired or replaced.
2. To obtain warranty service, you will be required to provide:
a) The date and proof of purchase
b) Serial number of the product
c) Your name and company name
d) Your shipping address
e) A description of the problem
3. For additional information contact your AltiGen Dealer or AltiGen
Communications, Inc.
Effect of State Law
This warranty gives you specific legal rights, and you may also have other rights
which vary from state to state. Some states do not allow limitations on implied
warranties and/or do not allow the exclusion of incidental or consequential
damages, so the above limitations and exclusions may not apply to you.
Sales Outside the U.S.A.
For AltiGen Communications products sold outside of the U.S.A., contact your
AltiGen Communications dealer for warranty information and services.

IP 705 Manual vii
About This Manual
This manual describes how to get the Alti-IP 705 phone up and running on
a voice over IP (VoIP) network. It provides information about how to set
up, connect cables to, and configure an IP 705 phone. It also provides
information on how to configure the network and IP settings.
Related Documentation
•IP 705 Quick Reference Card covers basic end user phone features,
configuration from the IP phone, and AltiServ feature codes.
•AltiWare OE/ACC System Installation and Administration Manual or
AltiContact Manager System Administration Manual provides
complete and detailed information on procedures that you need to
perform on AltiGen’s AltiWare application or other network devices.

viii IP 705 Manual

IP 705 Manual 1
C HAPTER 1
Overview of the IP 705
The AltiGen IP 705 phone is a business telephone that provides voice
communication over an IP network.
The IP 705 provides functionality similar to traditional business phones,
including automatic redial, on-hook dialing, hands-free operation, 5
programmable keys, LCD display and headset port support.
The main components of the phone are illustrated in the figures below and
described in the table that follows each figure.
Figure 1. IP 705 Phone, Top View
1
15
16
17
2
3
4
5 - 14

2IP 705 Manual
1LCD Screen Displays features such as time, extension number,
caller ID, call waiting, line/call status and call
duration. Displays the phone’s menu.
2Program-
mable Keys*
1-5
5 programmable keys can be configured by the
system administrator in AltiAdmin/ACM Admin as
aBusyLampField(BLF) key, anAltiServFeature
Code key, an Admin Defined # key, an EXT Speed
Dial key, a Line Park key, a Call Record key, a
User Defined # key, or a Headset key.
3Navigation
buttons
/buttons let you scroll through text on the LCD
screen.
button selects a menu item or setting.
button returns to previous configuration menu or
deletes the last digit input.
4Enter Confirms selections made in the LCD, including
settings.
5Voice Mail* Lights when a message is waiting. Enters voice mail
when pressed.
6Conference* Initiates a conference call, indicated by the button’s
blinking light.
7Hold* Places a call on hold, indicated by the button’s
blinking light.
8Mute Engages or disengages mute function.
9Speaker Enables or disables speaker.
10 Release Releases a call, exits from the menu, releases phone
from an active state.
11 Redial* Redials up to last 16 calls and up to 32 digits.
12 Call Log* Displays the caller IDs of up to 99 incoming calls.
Dials selected number.

Overview of the IP 705
IP 705 Manual 3
Note: *Indicates a normal operating mode key feature, which is
available only after registering the IP 705 with the phone server
and logged in as an extension.
13 Flash* For system feature codes that need a flash to
complete.
14 Transfer* Transfers a call.
15 Volume Adjusts volume of ringer, speaker, handset and
headset.
16 Dial Pad Functions like a dial pad on a traditional telephone
and is also used for inputting some settings that are
accessed through the phone’s menu.
17 Menu Displays the phone’s menu in the LCD screen.

4IP 705 Manual
Figure 2. IP 705 Phone, Back View
1LAN Port Connects to network (10/100 Base T)
2PC Access Port Connects to a PC (10/100 Base T)
3DC/PoE Switch Switches between DC power and power over
Ethernet
4DC Port Connects to power outlet
5Power Cable
Restraint Secures the power cable, preventing it from accidentally being pulled out
5
12 34

Overview of the IP 705
IP 705 Manual 5
Figure 3. IP 705 Phone, Left View
1Headset port Connects to an RJ-9 headset
2Handset RJ-9 Port Connects to a handset
12

6IP 705 Manual
Figure 4. IP 705 Phone, Bottom View
Hardware Components
The following hardware items are included in this package:
• IP 705 set and stand
• Handset
• Handset cord
• AC adapter (Input: 100-240V; Output: DC 5V, 2A)
• Power cord
• Network cable
Optional item can be purchased separately:
• Power over Ethernet (PoE) module
1PoE Module Cover Covers the optional Power over Ethernet
Module
2Slots for the phone stand Two slots to insert the phone stand
1
2

IP 705 Manual 7
C HAPTER 2
System & Network Requirements
System Requirements
• AltiWare OE 5.0A Update 4 or higher
• AltiGen OE 5.0A GateKeeper or higher (to support plug and play
functionality)
Network Requirements
• Network connection — the IP phone must have TCP/IP connection to
the related AltiWare system
Important: Make sure a Layer 3 Managed Ethernet switch is used,
rather than a hub, in the corporate LAN. A Layer 3
Managed Ethernet switch provides adequate Quality of
Service for VoIP deployment.
• DHCP Server (to get an IP address dynamically, when necessary)
• TFTP Server (to update the IP phone firmware, when necessary)
• GateKeeper (for plug and play feature)
AltiAdmin/ACM Admin Configuration
Requirements
• The IP 705 requires an IP extension to be enabled in AltiAdmin to
handlecall processing. Refer to the “Setting Up IPExtensions”chapter
in the AltiWare OE/ACC System Installation & Administration
Manual or ACM System Administration Manual for detailed
instructions on how to set up an IP extension to manage the IP phone.
• The IP phone settings must be pre-configured in AltiAdmin/ACM
Admin before setting up configuration for the IP 705.

8IP 705 Manual
AltiGen IP Phone Service
AltiGen IP Phone Service is installed together with AltiWare and connects
to AltiWare through enhanced AltiLink+ protocol on behalf of IP 705
phones. This service must be running for the IP 705 to operate. If IP Phone
Service stops while the IP 705 is on a call, the call will be disconnected.
Plug and Play Feature
The IP 705 supports a plug and play feature when running AltiWare. When
the phone is first booted up, this feature enables the phone to automatically
discover the AltiServ IP address, instead of having to program the phone
manually. Refer to “Important Notes for Plug and Play” on page 9 for
requirements and setup.
Note: The plug and play feature requires AltiGateKeeper Discovery and
a single gatekeeper on the LAN.
Basic Mode
The IP 705 operates in Basic mode if it fails to register with AltiWare
during startup. When in Basic mode, the IP phone’s LCD display shows
(BASIC) IDLE. No AltiWare switching features are available in this
operatingmode. However, thephone usercan enter a destination IPaddress
followed by #, and make an outgoing call through the IP network to reach
AltiWare or another IP 705 phone. Also, the IP phone can accept incoming
calls originating from AltiWare or another IP 705 phone.
Normal Operation
In normal operating mode, the IP 705 should have been registered with the
phone server and logged in as an extension. The time and extension appear
in the LCD screen and all phone features are enabled.
Note: To enable the IP 705 to work in normal operating mode, open the
firewall port 10032 for the phone server. Refer to the AltiWare OE/
ACC System Installation & Administration Manual or ACM
System Administration Manual for information on other firewall
ports for H.323.

IP 705 Manual 9
C HAPTER 3
Installation
This chapter describes local installation and remote installation of the
IP 705 phone.
Important Notes for Plug and Play
A plug and play feature enables the IP 705 phone to automatically discover
the AltiServ IP address.
• To use the plug and play feature, the user’s IP phone must be on the
LAN with AltiServ.
• There can be only one AltiServ on the LAN.
• An instance of AltiGen GateKeeper needs to be running on the LAN
and configured to point to the AltiWare system.
• GateKeeper Auto Discovery uses broadcast UDP packets, which work
in the LAN or VPN environment, but not through the public IP
network.
• The DHCP server must be up and running.
Local Installation
1. Gather network settings information (this information will be needed
to configure the IP 705):
• AltiWare server IP address
If you are not using GateKeeper Auto Discovery – needed for plug
and play – you will have to manually configure the AltiServ IP
address on your IP phones.
• IP 705 phone’s IP address
This address is needed if DHCP is not used. It can be obtained
from the system administrator.
• Firewall information
See “Firewall Considerations” on page 42, if a firewall is being
used in the AltiWare environment.

10 IP 705 Manual
2. Ensure that there are enough IP addresses for all IP phones and that
enough physical extension licenses are available.
3. If using plug and play, click the Extension button to display the
ExtensionConfiguration window,and ensure thatthereis anavailable
virtual extension with Enable IP Extension checked, and Dynamic
IP Address selected.
4. In the Extension Configuration window, create an extension with
Enable IP Extension checked.
5. Choose System Management > VoIP Configuration, and click the
VoIP Codec Configuration tab to configure codec settings: If G711
is used, assign an IP phone network address range for G711 codec.
6. Choose System Management > AltiGen IP Phone Configuration
to configure the IP phone.