Ampere Explorer User manual
User Manual
Explorer / Tourer / Tourer S
www.ampereelectric.co.uk
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Table of Contents
1. Warranty terms
2. Included in the box
3. Assembly
4. Register your warranty
5. Charging the battery
6. LCD display –how to use your e-bike controls
7. Care and maintenance
8. Modifications
Thismanualshouldbeconsideredapermanentpartofthe electric bike toolkitand
should be passed on to the next owner.
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Warranty terms
Our Ampere warranty is clear and simple:
Main parts have a warranty of one year. This covers mechanical and electrical parts: including frame, forks,
seat, motor, controller, battery and charger.
The warranty is subject to proper care for and reasonable use of the e-bike. Components such as bulbs,
brake pads, inner tubes, tyres, chain, cables, etc. are regarded as consumables. When replacements are
Returns Policy (UK)
We hope you will be pleased with your purchase. Should you wish to return the product bought direct
from us we will be happy to refund or exchange a product provided it is in perfect condition fully and with
the original packaging. Ampere products purchased from a retailer should be returned to the retailer.
Returns should be made within a reasonable time (usually 14 days) and in original, undamaged packaging.
If we find that the product has not been returned to us in fully resalable condition, we reserve the right to
refuse a refund on the item, or deduct a reasonable amount of the original selling price from the refund.
Any refund will cover the cost of the goods, but will exclude the non-refundable delivery charge. The cost
and risk of returning goods is the responsibility of the customer. The customer should arrange shipping
back to Ampere and ensure that any parcel is adequately insured.
Faulty Goods
Faulty goods notified to us WITHIN 14 days of delivery will be collected, repaired or replaced, and delivered
free of charge. Note: At our discretion we may decide to issue a full refund instead of providing a repair or
replacement.
Faulty goods notified to us AFTER 14 days and within the warranty period are to be returned to Ampere at
the expense and risk of the customer. The customer should arrange their own shipping back to Ampere
and ensure that any parcel sent to us is adequately insured. Goods that are repaired or replaced under
warranty will be re-delivered free of charge.
Note: At our discretion we may decide to issue a refund instead of providing a repair or replacement.
Terms and Conditions
Refunds are dependent on the condition of the goods received back. Damaged or incomplete goods will
not be refunded in full. Goods damaged as a result of misuse will be subject to a repair and redelivery
charge. The customer will be advised of all chargeable repairs before such work commences. Repairs or
replacements will be made free of charge within the warranty period only where the fault is not caused by
misuse of the product or through normal wear and tear.
Parts and Servicing
We provide one year's return to base warranty on all key electrical parts: motors, batteries and specialist
components, subject to proper care, and reasonable use of the e-bikes. We also stock specialist spare parts
and batteries so you will always be able to maintain your e-bike and keep it in tip-top condition.
purchased at your local bike shop. For technical support please send details to this email address.
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Included in the Box
1Electric Bike
2Charger
3Manual
4Pedals
5Battery
6Keys
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Assembly
Your e-bike comes 85% assembled. To complete the assembly the handlebars, front wheel, pedals, saddle
and seat post will need to be attached. To do this, instructions with diagrams are set out in this section.
If you are having difficulty assembling the e-bike, please call your retailer for assistance. Further help is
available on our website where we publish FAQs or call our customer service team on 07877950433.
Please note –the pictures may vary from the actual product however; the process of assembly is the same.
Assembling the Stem handlebars
1. Make sure the handlebar stem is facing forwards, towards the front wheel.
2. Unscrew the 4 bolts on the stem using a 4mm Allen Key.
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3. Place the handlebar into the handlebar stem and screw the 4 bolts in a cross-diagonal order using a
4mm Allen key.
Connect the wires by colour. All the electronic wires should be connected already. If, however,
they have become disconnected the wires should be reconnected according to colour.
Please note - Use the arrows on each end to help make sure you line them up correctly.
4
2
1
3
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Attaching the front wheel
Loosen the pin through the middle of the wheel to allow you to place the fork onto it. Make sure the
brakedisc is properly inserted into the brake calliper.
Tighten the nut and hold the lever in an upright position as shown in the picture below. Once tight
push the lever in to secure the wheel.
Assembling the pedals
•Each of the 2 pedals is marked on the inside to identify right (R) and left (L).
To connect the pedals to the e-bike, place the left pedal into the left pedal arm and the right pedal into
the right pedal arm (left and right directions are determined by sitting on the e-bike). Tighten by turning
the pedals toward the front wheel using a 15mm spanner.
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The right pedal is attached on the same side as the chain. Make sure you check the pedals are
tight and secure before riding.
Attaching the seat
1. Screw the saddle onto the seat post using a 6mm Allen key.
2. Slide the seat post into the seat tube.
3. Align the seat with the frame to make sure it is straight.
4. The height of the seat should not be higher than the safety line marks on the seat post.
5. Tighten the seat clamping lever.
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Regular checks
Please check that: -
the quick release clamping lever on the seat post is secure,
the brakes are working correctly,
the tyre pressure is correct –If the tyres need pumping up, attach a bike pump to the valve (shown
in the photo below) and inflate to 40 –50 PSI.
Safe Riding
Before each ride, check that all bolts are tight, the battery has sufficient charge for your planned
journey, the charging port is covered, your tyres are correctly inflated, both your brakes are working and
your front and rear lights are working correctly.
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Register your warranty
To register your warranty, go to www.ampereelectric.co.uk/register-warranty/ or scan the QR code
below.
To register your warranty, you will need to know your frame serial number.
The frame serial number is located on the bottom of the frame of the frame in between the pedals, it
will begin with the Letters YL.
Frame Serial number
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Limited time offer - your feedback through Trustpilot
Extend your standard 12-month warranty by an extra 30 days when you complete a Trustpilot review
within 7 days of your purchase date.
All you need to do is follow the simple steps below:
1. Click on the leave a Trustpilot review button on the warranty registration page.
2. Leave your review on Trustpilot.
3. Click the box saying “I have left a trust pilot review”.
4. Enter your username and the date you left the review.
5. Submit your warranty registration.
Once you have completed the review and submitted your warranty registration, you will be sent an email
to confirm your warranty is active.
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Charging the battery
The e-bike is supplied with a removable, rechargeable lithium-ion battery. Only use the charger provided
or an official charger supplied by Ampere.
The charging port is located on the top right-hand side of the battery as it sits on the frame, next to the
keyhole. See picture below.
Fully charge the battery before using the e-bike for the first time.
In order to prolong the life of the battery, we recommend that the battery is charged as often as
possible.
How to charge the battery
1. Plug the charger into a socket with the power switch turned off, then plug the opposite end into the
battery charging port. Once connected correctly, turn the socket on and the light on the charger
should appear red.
2. The light will turn green once the battery is fully charged.
Charger light Red –battery is charging
Charger light Green –charging is complete
3. Do not switch the e-bike on when charging.
4. Remember to cover the charge port after charging.
5. In the unlikely event that the battery overheats or emits strange odours, please contact your dealer
as soon as possible.
Battery Charge Port
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How to use your e-bike controls
1. Power on and off
2. Up arrow - increases power assist level
3. Down arrow - decreases power assist level
4. Walk assist function
5. Battery charge indicator
6. Pedal assist (PAS) level
7. Front light indicator
Turning On and Off
To turn the e-bike on press and hold button.
To turn the e-bike off repeat the process.
The display will automatically turn off after 10 minutes of inactivity.
Walk Assist
To start the walk assist mode press and hold the button. This will propel the e-bike forward at 4mph
without pedalling.
This will automatically stop when you release the button.
Do not use this feature whilst sat on the e-bike, this will damage the motor and void your warranty.
Front light
To turn your front light on press and hold the button. Repeat this process to turn it off.
To turn the rear light on there is a switch on the side of the light, this is to turn the light on and off.
Power assistance (PAS) level
To increase the level of assistance, press the button.
To decrease the level of assistance, press the button.
Battey charge indicator
The battery charge indicator shows how much charge is in the battery, each segment represents 25% of
the battery charge.
The display is covered under warranty if there is a fault; however, the warranty is invalid in the
following circumstances:
1. If the display has been opened.
2. The connectors become damaged.
3. Cracked screen or housing.
4. Damaged or broken wires.
5. Failure following a crash or collision.
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Care and Maintenance
Cleaning your e-bike
To clean your e-bike either use a recommend e-bike cleaner or warm soapy water. Once you have
finished washing your e-bike make sure you dry it with a dry, soft cloth. Try to keep the mechanical
parts lubricated after every wash. Your e-bike will work more efficiently and make riding more enjoyable
if the e-bike is cared for. Please visit your local bike shop for a suitable cleaning or maintenance products.
E-bike storage
1. Avoid leaving your e-bike in the rain for long periods of time, or in damp conditions: always store in
a dry place. If the e-bike does become wet always dry with a dry, soft cloth when you have finished
using it.
2. Avoid leaving your e-bike in direct sunlight for long periods of time, this can cause the metal to get
extremely hot and electrical components to overheat causing them to fail. Try to find shade or cover.
3. If you are storing the e-bike for long periods of time remove the battery and store it separately at
temperatures between 15 °C (59 °F) and 25 °C (77 °F) in a dry area. A cupboard under the stairs is a
good example.
4. Keep the battery fully charged when not in use, this will help increase the life of the battery.
Battery information
1. Do not charge at temperatures below 0 °C (32 °F)
2. Switch off battery before charging. (If the battery has a switch on it).
3. Batteries can be charged on or off the e-bike.
4. Charge your battery on a flat solid surface in an area that allows airflow.
5. Do not cover the battery or charger whilst charging.
6. Only use a charger supplied by Ampere.
Modifications
Do not attempt to modify, repair or replace any of the electrical parts on your e-bike. This will
invalidate your warranty. Any repair work must be completed by an approved repair centre. Please
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Notes
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User Manual
Explorer / Tourer / Tourer S
www.ampereelectric.co.uk
This manual suits for next models
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