ASCOM Myco User manual

User Manual
Ascom Myco™ Smartphone

User Manual
Ascom Myco Smartphone
About This Document
Safety Precautions
Read the safety precautions in Appendix A Safety Precautions, page 100 before using the handset.
Save This Manual. It includes important safety information and operating instructions. Save all instructions
for future reference.
Trademarks
Ascom Myco™ is a trademark of Ascom. Android™, Google™, Google Play™ and other marks are trademarks
of Google, Inc.
TD 93066EN / 14 December 2018 / Ver. N

User Manual
Ascom Myco Smartphone
Abbreviations and Glossary
Abbreviations
1G, 2G, 3G, 4G Common naming of the generations of mobile communication evolution.
Alert Alert message from equipment such as patient monitors and nurse call
systems.
Cellular GSM/3G.
Conversation A collection of instant messages sent between two handsets.
DECT Digital Enhanced Cordless Telecommunications: global standard for cordless
telephony.
Device Manager An application that can manage large sets of devices remotely (no need to
collect the devices). The application can, for example, be used for upgrading
of device software and configuration of devices.
GMS Google ™ Mobile Services1
It is a collection of Google applications, such as Google Play™, Gmail™ or
Google Chrome™.2
GSM Global System for Mobile Communication (often called 2G)
HSPA High Speed Packet Access.
LAN Local Area Network.
Message Instant message sent between two handsets, using the Unite CM.
MDM Mobile Device Management.
Micro-SIM A SIM card standard with a smaller form factor compared to a full-size SIM, or
a mini-SIM card.
NFC Near Field Communication. A set of communication protocols that enable two
devices to establish communication by bringing them within close proximity of
each other.
Overflow menu The overflow menu (or the options menu) is a menu that appears if additional
options are available. The menu allows for options beyond those included in
the regular user interface of the application. The overflow menu is typically
located in the top right-hand corner of the action tool bar. The menu is
represented by a stack of three squares.
PBX Private Branch Exchange. A telephone system within an enterprise that
switches calls between local lines, and allows all users to share a certain
number of external lines.
Shared Phone The shared phone feature enables a personal user number with associated
alerts, conversations and an optional SIP number for calling, regardless of
what handset is in use by that user.
SIM Subscriber Identity Module.
SIP Session Initiation Protocol.
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1. Google is a trademark of Google LLC.
2. Google, Google Play and other marks are trademarks of Google LLC.

User Manual
Ascom Myco Smartphone
SMS Short Message Service. Text messages sent over the cellular network.
Unite CM Unite Connectivity Manager
Unite module handling communication interfaces, message routing, activity
logging and other essential messaging services. Features such as the Device
Manager application can be included.
VoIP Voice over Internet Protocol
VoWiFi Voice over WiFi
Refers to a system running VoIP over WLAN.
WiFi Wireless Fidelity
Used generically when referring to any type of 802.11 network.
WLAN Wireless Local Area Network (LAN). A type of LAN in which data is sent and
received via high-frequency radio waves rather than cables, or wires.
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User Manual
Ascom Myco Smartphone
Contents
1 Introduction.................................................................................................................................... 1
1.1 Caution and Notes ..............................................................................................................2
1.2 Intended Use......................................................................................................................2
1.3 Features.............................................................................................................................2
Quick Installation Steps for Administrators ......................................................................................4
2.1 Insert SIM Card ...................................................................................................................4
2.2 Install and Configure the Handset.........................................................................................4
2.2.1 Install Using Easy Deployment ................................................................................5
2.2.2 Install Using QR Codes and NFC .............................................................................6
2.2.3 Manual Installation.................................................................................................7
3 Handset Description.......................................................................................................................8
3.1 Handset Overview...............................................................................................................8
3.1.1 Home Button.........................................................................................................9
3.1.2 Volume Button, Up and Down.................................................................................9
3.1.3 Power Button ........................................................................................................9
3.1.4 Back Button 3...................................................................................................... 10
3.1.5 Overview button 3................................................................................................ 10
3.1.6 Proximity Sensor.................................................................................................. 10
3.1.7 Multifunction, and Alarm Button............................................................................. 10
3.1.8 Top Display......................................................................................................... 10
3.1.9 Ascom IR location 4............................................................................................... 11
3.1.10 Color Pad for Clip.................................................................................................. 11
3.2 Accessories....................................................................................................................... 11
4 Basics ......................................................................................................................................... 13
4.1 Turn the Handset On, or Off ................................................................................................13
4.2 Wake and Unlock the Handset, or Lock and Put It to Sleep ....................................................14
4.2.1 Screen Lock .........................................................................................................14
4.3 Adjust the Volume............................................................................................................. 15
4.4 Use Vibrator Only, or Silent Mode....................................................................................... 15
4.5 Use the Touchscreen ........................................................................................................ 15
4.6 Use the Keyboard ............................................................................................................. 16
4.7 The User Interface..............................................................................................................17
4.7.1 Alert View ............................................................................................................17
4.7.2 App View ............................................................................................................ 18
4.7.3 Conversation View............................................................................................... 19
4.7.4 Shortcut Drawer 4................................................................................................ 19
4.8 Use Apps .........................................................................................................................20
4.9 Battery Level Indication ..................................................................................................... 21
4.10 Charge the Handset Battery............................................................................................... 21
4.10.1 Charge the Handset in a Charging Rack.................................................................22
4.10.2 Charge the Battery in a Battery Charging Rack .......................................................22
4.10.3 Charge with a Micro-USB Cable ............................................................................23
4.10.4 Charging Indication..............................................................................................23
4.11 Change the Battery ...........................................................................................................24
4.12 Unite Log In, or Log Out.....................................................................................................25
4.12.1 Log In .................................................................................................................25
4.12.2 Login Reminder ...................................................................................................27
4.12.3 Log Out...............................................................................................................28
4.12.4 Recent Users List.................................................................................................29
4.12.5 Shared Phone......................................................................................................30
4.13 Availability Status..............................................................................................................32
4.13.1 Availability Status Indication..................................................................................32
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4.13.2 Set the Availability Status......................................................................................32
5 Calling.........................................................................................................................................34
5.1 Answer or Reject a Call......................................................................................................34
5.2 Make a Call.......................................................................................................................35
5.2.1 Call Using the Numeric Keypad .............................................................................35
5.2.2 Call Using the Call List..........................................................................................36
5.2.3 Call Using the Central Phonebook .........................................................................36
5.2.4 Call Using the Local Phonebook............................................................................ 37
5.2.5 Call From the Lock Screen....................................................................................37
5.2.6 Advanced Dialing.................................................................................................37
5.2.7 Choosing the Call Carrier on a Cellular Handset .....................................................38
5.3 End a Call.........................................................................................................................39
5.4 Functions during a Call ......................................................................................................39
5.4.1 Enable Loudspeaker and Adjust Volume................................................................40
5.4.2 Mute Microphone.................................................................................................40
5.4.3 Show the Keypad.................................................................................................40
5.4.4 Put Call on Hold...................................................................................................40
5.4.5 Add a Second Call ...............................................................................................40
5.4.6 Receive a Second Call While in a Call ....................................................................40
5.4.7 Switch Between Calls............................................................................................41
5.4.8 Transfer Call.........................................................................................................41
5.4.9 Conference Call 5..................................................................................................41
5.4.10 Navigate the Handset during a Call .......................................................................42
5.4.11 The Phone Bar.....................................................................................................43
5.5 Headset 6.........................................................................................................................43
5.5.1 Connect the Headset ...........................................................................................43
5.5.2 Answer or Reject a Call with the Headset ...............................................................43
5.5.3 Headset Functions During a Call ...........................................................................43
5.5.4 Make a Call with the Headset................................................................................43
5.5.5 Adjust the Volume with the Headset......................................................................43
5.5.6 Remove the Headset............................................................................................44
5.6 Voicemail .........................................................................................................................44
5.6.1 Indication of New Voicemail Messages ..................................................................44
5.6.2 Listen to Voicemail Messages...............................................................................44
5.7 Push-to-Talk Group Call.....................................................................................................44
5.7.1 Join a PTT Call Session ........................................................................................45
5.7.2 Use the PTT Call Screen.......................................................................................46
5.7.3 Reject a PTT Invitation..........................................................................................47
5.7.4 Rejoin a PTT Call Session .....................................................................................47
5.7.5 Start a PTT Group Call Session..............................................................................48
6 Contacts......................................................................................................................................49
6.1 Look up a Contact in the Central Phonebook .......................................................................49
6.2 Look up a Contact in the Local Phonebook..........................................................................49
6.3 Add a New Local Contact.................................................................................................. 50
6.4 Favorites ......................................................................................................................... 50
7 Alerts .......................................................................................................................................... 51
7.1 Alert View.........................................................................................................................52
7.2 Alert Indication..................................................................................................................53
7.2.1 Top Display.........................................................................................................53
7.2.2 LED Beacon ........................................................................................................53
7.2.3 Lock Screen ........................................................................................................53
7.2.4 Top Bar...............................................................................................................53
7.2.5 Notification..........................................................................................................54
7.3 Prioritization of Alerts ........................................................................................................54
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7.3.1 Crisis Alerts.........................................................................................................54
7.4 Alert Classification.............................................................................................................55
7.4.1 Colors.................................................................................................................55
7.4.2 Icons ..................................................................................................................56
7.5 Pending Alerts ..................................................................................................................58
7.6 Alert Response Options.....................................................................................................59
7.7 Alert Attachments .............................................................................................................59
7.8 View Alerts on a Locked Handset ...................................................................................... 60
8 Messaging................................................................................................................................... 61
8.1 Write and Send Message................................................................................................... 61
8.2 Reply to Message..............................................................................................................62
8.3 Search for Message...........................................................................................................62
8.4 Copy, Delete and Forward Messages..................................................................................62
8.5 Delete Conversations........................................................................................................62
8.6 Call Contact from a Message..............................................................................................62
8.7 Add Contact from a Message .............................................................................................63
9 Connectivity ................................................................................................................................64
9.1 Ascom IR Location 7...........................................................................................................64
9.2 NFC 7...............................................................................................................................64
9.2.1 Use NFC .............................................................................................................64
10 Personal Alarm.......................................................................................................................... 65
10.1 Top Button Alarm..............................................................................................................65
10.2 Man-Down and No-Movement Alarm ..................................................................................65
10.2.1 Activate, or Deactivate, the Man-Down and No-Movement Alarms............................65
10.2.2 Man-Down and No-Movement Indication ...............................................................66
10.2.3 Cancel a Man-Down, or No-Movement Alarm .........................................................66
10.2.4 Automatic Call after Alarm ....................................................................................67
11 Notifications................................................................................................................................68
11.1 Sound and Vibration..........................................................................................................68
11.1.1 Sound Pressure Levels.........................................................................................68
11.2 Color-Coded LED Signals...................................................................................................68
11.3 Top Display Notification.....................................................................................................69
11.4 Lock Screen Notifications...................................................................................................69
11.4.1 Interacting with Notifications on the Lock Screen ....................................................70
11.5 Status Bar..........................................................................................................................71
11.6 Notifications ......................................................................................................................71
11.7 Notification Drawer............................................................................................................73
11.8 Icons Used for Notification .................................................................................................74
1 Apps..........................................................................................................................................76
12.1 Stock Apps.......................................................................................................................76
12.2 Google™ Mobile Services8- GMS9.......................................................................................77
12.2.1 List of GMS Apps Delivered with the Handset 10 ......................................................77
13 Camera and Gallery ...................................................................................................................79
13.1 Camera............................................................................................................................79
13.2 Gallery .............................................................................................................................79
13.3 Screenshot.......................................................................................................................79
14 Barcode Scanning...................................................................................................................... 80
15 My Services................................................................................................................................ 81
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7. Only available for Ascom Myco 2.
8. Only available for Ascom Myco 2, GMS handset version.
9. Optional. Only available if configured by an administrator.

User Manual
Ascom Myco Smartphone
16 Settings .....................................................................................................................................8
16.1 Display Settings ................................................................................................................82
16.1.1 Change Brightness ..............................................................................................82
16.1.2 Set Font Size.......................................................................................................82
16.1.3 Owner ID and Name.............................................................................................82
16.1.4 Sleep Timeout .....................................................................................................83
16.1.5 Rotate Top Display...............................................................................................83
16.2 Sound Settings .................................................................................................................83
16.2.1 Volumes .............................................................................................................83
16.2.2 Ringtones............................................................................................................83
16.2.3 Notification Sound ...............................................................................................83
16.2.4 Set Tones............................................................................................................83
16.2.5 Hearing Aid Compatibility.....................................................................................84
16.3 Languages Settings...........................................................................................................84
16.4 Time and Date Settings......................................................................................................84
16.5 Telephony Settings ...........................................................................................................84
16.5.1 Use the Power Button to End Calls ........................................................................84
16.6 Admin Settings .................................................................................................................85
16.7 About Phone Settings........................................................................................................85
17 Operation Notice ........................................................................................................................86
17.1 Accessibility and Voice Quality...........................................................................................86
18 Maintenance ..............................................................................................................................87
18.1 Cleaning the Handset........................................................................................................87
18.2 Battery Maintenance .........................................................................................................87
18.3 Replace the Color Pad for the Hinge-Type Clip ....................................................................87
18.3.1 Remove the Color Pad .........................................................................................87
18.3.2 Attach the Color Pad ............................................................................................87
19 Troubleshooting .........................................................................................................................88
19.1 Operational Problems........................................................................................................88
19.2 Warning Messages............................................................................................................89
0 Related Documents.................................................................................................................... 91
1 Document History.......................................................................................................................9
Appendix A Safety Precautions...................................................................................................... 100
A.1 Frequency Range............................................................................................................ 100
A.2 Regulatory Information (EU and EFTA)................................................................................ 101
A.2.1 Exposure to Radio Frequency Signals .................................................................. 101
A.3 Regulatory Compliance Statements (USA and Canada Only) ............................................... 101
A.3.1 FCC and ISED Compliance Statements ................................................................. 101
A.3.2 Exposure to Radio Frequency Signals .................................................................. 102
A.3.3 Band Restrictions (Canada)................................................................................. 102
A.4 Precautions and Environmental Requirements ................................................................... 102
A.4.1 Hazardous Substance Information ....................................................................... 102
A.4.2 Handset............................................................................................................ 103
A.4.3 Battery.............................................................................................................. 103
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User Manual
Ascom Myco Smartphone Introduction
1 Introduction
The Ascom Myco Smartphone is a durable and robust handset, purpose built for nurses, caregivers and
clinicians. Alerts from patient monitors, and communication from staff and patients, are available to you at all
times, wherever you are on-site. With the top display, color coded LED priority beacon and touchscreen you
have the ability to quickly respond to alerts.
The Ascom Myco Smartphone is referred to as the handset in this manual.
This document describes features and functionality for the following handset versions of the Ascom Myco
Smartphone:
• Ascom Myco 2 Wi-Fi and DECT (GMS or non-GMS)
• Ascom Myco 2 Wi-Fi and Cellular (GMS or non-GMS)
• Ascom Myco Wi-Fi
• Ascom Myco Wi-Fi and Cellular
Read Appendix A Safety Precautions, page 100 before using the handset.
For a list of:
• Handset features, see 1.3 Features, page 2.
Target Group
This document is targeted at personnel responsible for handling the administration and distribution of
handsets at the end customer site.
It is also intended for the end user, or anyone interested in acquiring deeper knowledge about the handset.
Prerequisites
Before the handset can be used, an administrator must do the following:
1. If the Cellular handset version is used, insert a micro-SIM card from a mobile network operator into the
handset. See 2.1 Insert SIM Card, page 4.
2. Register the handset in the PBX for voice, in the applicable Unite module(s) for messaging, and the
optional central management (Easy deployment) for setup and configuration of handsets. See the
Configuration Manual, Ascom Myco Smartphone.
3. If the handset is used in a DECT system, subscribe the handset to a DECT base station and log in to an
extension number.
4. Read the safety precautions in Appendix A Safety Precautions, page 100.
How to Use This Document
This document describes the features and settings of the Ascom Myco Smartphone. It is referred to as the
"handset" in the manual, and especially marked with "Ascom Myco 2 only", "GMS version only", "Wi-Fi only",
"DECT only", or "Cellular only", whenever the functionality differs between handset versions.
All assigned locations and alerts in this document are according to default programmed versions, but
additional functions, and factory settings are also included to cover additional functionality.
The images can differ, depending on the software version.
For software download and parameter setup, see the Configuration Manual, Ascom Myco Smartphone.
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Introduction
User Manual
Ascom Myco Smartphone
Some functions are dependent on the PBX and protocol (SIP) versions, and your system may not
support all functions described in this document. For more information about your system, please
contact the person (or department) responsible for the system in your organization, or contact your
supplier.
1.1 Caution and Notes
Please read and adhere to all of the cautions listed throughout this manual.
Warning
Is provided to outline items that if not followed, may result in death or serious injury to the
patient or damage to the equipment.
Caution
Is provided to alert the user that special care should be taken for the safe and effective use of
the handset.
Is provided when additional general information is available.
1. Intended Use
Ascom Smart Device Alert Handling Software is intended for the electronic display of alarm notifications
and other data originating from connected medical devices via Ascom medical devices to healthcare
professionals, in order to aid monitoring of patients.
Ascom Smart Device Alert Handling Software is intended to be used as a secondary means of displaying
alarm notifications and other medical device data, and is not intended to be used as a replacement or
substitute for direct viewing of data on connected devices.
The Ascom Smart Device Alert Handling Software is not intended to be used in connection with active
patient monitoring to be relied upon in deciding to take immediate clinical action, or for diagnostic purposes.
Furthermore, the Ascom Smart Device Alert Handling Software is not intended to control or alter the
functions or parameters of connected medical devices.
The Ascom Smart Device Alert Handling Software is intended for use by professional clinical and non-
clinical personnel and relies on proper use and operation of both the communication infrastructure in place
at the healthcare facility and the display devices used.
The Ascom Smart Device Alert Handling Software components shall be installed on specified hardware and
operating system and relies on the healthcare facility to provide specified medical IT network and
communication infrastructure.
Staff using the Ascom Smart Device Alert Handling Software must receive training in order to be able to use
the software in a correct and responsible fashion. Please contact your Ascom service representative for
additional information.
1.3 Features
All of the handset versions, see 1 Introduction, page 1, share the majority of the features. Although, some of
the functionality may differ between the handset versions. For example, Ascom Myco 2 Wi-Fi and DECT
handset version does not support cellular functionality, the Wi-Fi and Cellular handset versions do not
support DECT functionality, whereas the Ascom Myco Wi-Fi handset version does not support neither
cellular nor DECT functionality.
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