ASCOM Myco User manual

User Manual
Ascom Myco Wi-Fi and Cellular Smartphone
TD 93066EN
3 October 2017 / Ver. H

TD 93066EN
3 October 2017 / Ver. H
User Manual
Ascom Myco Wi-Fi and Cellular Smartphone
About This Document
Safety Precautions
Read the safety precautions in Appendix A. Safety Precautions before using the handset.
Save This Manual. It includes important safety information and operating instructions. Save
all instructions for future reference.
Cross-References in the Document
Throughout this document you find cross-references with blue text color, which indicate
further details that are found in other sections of this document. They are linked to the
relevant place in the document (example: see 21. Document History User Manual on page
86). Click the blue link to read the relevant section.
To return to the original page after viewing a cross-referred page in Adobe Reader, press the
Alt and left arrow keys.
Related Documents
When referred to another document, for example, the Configuration Manual, the document
and its document number (TD XXXXX) is listed at the end of this document, 20. Related
Documents User Manual.
Trademarks
Ascom Myco™ is a trademark of Ascom Wireless Solutions. Android™, Google™, Google Play™
and other marks are trademarks of Google, Inc.
Address
Ascom Wireless Solutions
Ascom (Sweden) AB
Grimbodalen 2
SE-417 49 Göteborg
Sweden

TD 93066EN
3 October 2017 / Ver. H
User Manual
Ascom Myco Wi-Fi and Cellular Smartphone
Contents
1. Introduction User Manual............................................................................................. 1
1.1 Abbreviations and Glossary User Manual .............................................................. 3
1.2 Features................................................................................................................... 4
2. Quick Installation Steps for Administrators ............................................................... 6
2.1 Insert SIM Card ........................................................................................................ 6
2.2 Install and Configure the Handset........................................................................... 6
2.2.1 Install Using Easy Deployment ....................................................................... 7
2.2.2 Install Using QR Codes .................................................................................... 7
2.2.3 Manual Installation ......................................................................................... 8
3. Handset Description...................................................................................................... 9
3.1 Handset Overview ................................................................................................... 9
3.1.1 Home Button................................................................................................. 10
3.1.2 Volume Button, Up and Down ...................................................................... 10
3.1.3 Power Button................................................................................................ 10
3.1.4 Back Button .................................................................................................. 11
3.1.5 Overview button........................................................................................... 11
3.1.6 Proximity Sensor........................................................................................... 11
3.1.7 Multifunction, and Alarm Button.................................................................. 11
3.1.8 Top Display ................................................................................................... 11
3.1.9 Ascom IR location ......................................................................................... 12
3.1.10 Color Pad for Clip ........................................................................................ 12
3.2 Accessories ............................................................................................................ 12
4. Basics............................................................................................................................ 13
4.1 Turn the Handset On, or Off .................................................................................. 13
4.2 Wake and Unlock the Handset, or Lock and Put It to Sleep.................................. 14
4.2.1 Screen Lock ................................................................................................... 14
4.3 Adjust the Volume................................................................................................. 14
4.4 Use Vibrator Only, or Silent Mode ......................................................................... 15
4.5 Use the Touchscreen ............................................................................................. 15
4.6 Use the Keyboard .................................................................................................. 17
4.7 The User Interface ................................................................................................. 17
4.7.1 Alert View ..................................................................................................... 18
4.7.2 App View....................................................................................................... 18
4.7.3 Conversation View ........................................................................................ 19
4.8 Use Apps................................................................................................................ 20
4.9 Battery Level Indication ........................................................................................ 21
4.10 Charge the Handset Battery ............................................................................... 21
4.10.1 Charge the Handset in a Charging Rack ..................................................... 21

TD 93066EN
3 October 2017 / Ver. H
User Manual
Ascom Myco Wi-Fi and Cellular Smartphone
4.10.2 Charge the Battery in a Battery Charging Rack ......................................... 22
4.10.3 Charge with a Micro-USB Cable .................................................................. 22
4.10.4 Charging Indication .................................................................................... 23
4.11 Change the Battery ............................................................................................. 24
4.12 Log In, or Log Out................................................................................................ 24
4.12.1 Log In .......................................................................................................... 25
4.12.2 Log Out ....................................................................................................... 26
4.12.3 Recent Users List ........................................................................................ 27
4.12.4 Shared Phone ............................................................................................. 28
4.13 Availability Status............................................................................................... 28
4.13.1 Availability Status Indication ..................................................................... 29
4.13.2 Set the Availability Status.......................................................................... 29
5. Calling........................................................................................................................... 31
5.1 Answer or Reject a Call.......................................................................................... 31
5.2 Make a Call............................................................................................................. 32
5.2.1 Call Using the Numeric Keypad..................................................................... 32
5.2.2 Call Using the Call List................................................................................... 33
5.2.3 Call Using the Central Phonebook................................................................. 33
5.2.4 Call Using the Contacts App.......................................................................... 34
5.2.5 Call From the Lock Screen ............................................................................. 34
5.2.6 Advanced Dialing.......................................................................................... 34
5.2.7 Choosing the call carrier on a cellular handset ............................................. 35
5.3 End a Call ............................................................................................................... 36
5.4 Functions During a Call.......................................................................................... 36
5.4.1 Enable Loudspeaker and Adjust Volume...................................................... 37
5.4.2 Mute Microphone.......................................................................................... 37
5.4.3 Show the Keypad.......................................................................................... 37
5.4.4 Put Call on Hold............................................................................................. 37
5.4.5 Add a Second Call ......................................................................................... 37
5.4.6 Receive a Second Call While in a Call ............................................................ 37
5.4.7 Switch Between Calls .................................................................................... 38
5.4.8 Transfer Call .................................................................................................. 38
5.4.9 Conference Call.............................................................................................. 38
5.4.10 Navigate the Handset during a Call............................................................ 39
5.4.11 The Phone Bar............................................................................................. 40
5.5 Headset ................................................................................................................. 40
5.5.1 Connect the Headset .................................................................................... 40
5.5.2 Answer or reject a Call with the Headset ..................................................... 40
5.5.3 Headset functions during a call .................................................................... 40
5.5.4 Make a Call with the Headset ....................................................................... 40

TD 93066EN
3 October 2017 / Ver. H
User Manual
Ascom Myco Wi-Fi and Cellular Smartphone
5.5.5 Adjust the Volume with the Headset ........................................................... 41
5.5.6 Remove the headset..................................................................................... 41
5.6 Voicemail ............................................................................................................... 41
5.6.1 Indication of New Voicemail Messages......................................................... 41
5.6.2 Listen to Voicemail Messages....................................................................... 41
5.7 Push-to-Talk Group Call......................................................................................... 42
5.7.1 Join a PTT Call Session .................................................................................. 42
5.7.2 Use the PTT Call Screen................................................................................. 43
5.7.3 Reject a PTT Invitation.................................................................................. 44
5.7.4 Rejoin a PTT Call Session............................................................................... 44
5.7.5 Start a PTT Group Call Session...................................................................... 45
6. Contacts........................................................................................................................ 46
6.1 Look up a Contact in the Central Phonebook........................................................ 46
6.2 Look up a Contact in the Local Phonebook ........................................................... 46
6.3 Add a New Local Contact....................................................................................... 47
6.4 Favorites................................................................................................................ 47
7. Alerts ............................................................................................................................ 48
7.1 Alert View.............................................................................................................. 48
7.2 Alert Indication...................................................................................................... 49
7.2.1 Top Display ................................................................................................... 49
7.2.2 Alert Priority Beacon..................................................................................... 49
7.2.3 Lock Screen ................................................................................................... 50
7.2.4 Top Bar.......................................................................................................... 50
7.2.5 Notification ................................................................................................... 50
7.3 Alert Classification................................................................................................. 50
7.3.1 Priority Level and Color................................................................................. 51
7.3.2 Category Color .............................................................................................. 51
7.3.3 Alert Type Icons ............................................................................................ 52
7.4 Alert Response Options......................................................................................... 54
7.5 View Alerts on a Locked Handset.......................................................................... 55
8. Messaging .................................................................................................................... 56
8.1 Write and Send Message....................................................................................... 56
8.2 Reply to Message .................................................................................................. 57
8.3 Search for Message ............................................................................................... 57
8.4 Copy, Delete and Forward Messages..................................................................... 57
8.5 Delete Conversations............................................................................................. 57
8.6 Call Contact from a Message ................................................................................. 57
8.7 Add Contact from a Message ................................................................................ 57
9. Connectivity................................................................................................................. 59
9.1 Ascom IR Location ................................................................................................. 59

TD 93066EN
3 October 2017 / Ver. H
User Manual
Ascom Myco Wi-Fi and Cellular Smartphone
9.2 NFC......................................................................................................................... 59
9.2.1 Use NFC ......................................................................................................... 59
10. Personal Alarm .......................................................................................................... 60
10.1 Top Button Alarm................................................................................................ 60
10.2 Man-Down and No-Movement Alarm................................................................. 60
10.2.1 Activate, or Deactivate, the Man-Down and No-Movement Alarms.......... 60
10.2.2 Man-Down and No-Movement Indication .................................................. 61
10.2.3 Cancel a Man-Down, or No-Movement Alarm ............................................ 62
10.3 Automatic Call after Alarm ................................................................................. 62
11. Notifications .............................................................................................................. 63
11.1 Sound and Vibration ........................................................................................... 63
11.1.1 Sound Pressure Levels................................................................................ 63
11.2 Color-Coded LED Signals...................................................................................... 63
11.3 Top Display Notification...................................................................................... 64
11.4 Lock Screen Notifications.................................................................................... 64
11.4.1 Interacting with Notifications on the Lock Screen ..................................... 65
11.5 Status Bar............................................................................................................ 66
11.6 Notifications........................................................................................................ 66
11.7 Notification Drawer............................................................................................. 68
11.8 Icons Used for Notification.................................................................................. 69
12. Apps ........................................................................................................................... 70
12.1 Stock Apps .......................................................................................................... 70
12.2 Google™ Mobile Services - GMS .......................................................................... 71
12.2.1 List of GMS Apps Delivered with the Handset ........................................... 71
13. Camera and Gallery .................................................................................................. 73
13.1 Camera ................................................................................................................ 73
13.2 Gallery ................................................................................................................. 73
13.3 Screenshot........................................................................................................... 73
14. Barcode Scanning...................................................................................................... 74
15. My Services ................................................................................................................ 75
16. Settings...................................................................................................................... 76
16.1 Display Settings .................................................................................................. 76
16.1.1 Change Brightness...................................................................................... 76
16.1.2 Set Font Size............................................................................................... 76
16.1.3 Owner ID and Name.................................................................................... 76
16.1.4 Sleep Timeout............................................................................................. 77
16.1.5 Rotate Top Display ..................................................................................... 77
16.2 Sound Settings.................................................................................................... 77
16.2.1 Volumes...................................................................................................... 77

TD 93066EN
3 October 2017 / Ver. H
User Manual
Ascom Myco Wi-Fi and Cellular Smartphone
16.2.2 Ringtones ................................................................................................... 77
16.2.3 Notification Sound...................................................................................... 77
16.2.4 Set Tones .................................................................................................... 77
16.2.5 Hearing Aid Compatibility .......................................................................... 78
16.3 Languages Settings ............................................................................................ 78
16.4 Time and Date Settings....................................................................................... 78
16.5 Telephony Settings ............................................................................................. 78
16.5.1 Use the Power Button to End Calls ............................................................. 78
16.6 Admin Settings ................................................................................................... 78
16.7 About Phone Settings......................................................................................... 78
17. Operation Notice ....................................................................................................... 79
17.1 Accessibility and Voice Quality ........................................................................... 79
18. Maintenance .............................................................................................................. 80
18.1 Cleaning the Handset.......................................................................................... 80
18.2 Battery Maintenance........................................................................................... 80
18.3 Replace the Color Pad for the Hinge-Type Clip ................................................... 80
18.3.1 Remove the color pad................................................................................. 80
18.3.2 Attach the color pad................................................................................... 80
19. Troubleshooting User Manual.................................................................................. 81
19.1 Operational Problems ......................................................................................... 82
19.2 Warning Messages.............................................................................................. 83
20. Related Documents User Manual............................................................................. 85
21. Document History User Manual............................................................................... 86
Appendix A. Safety Precautions .................................................................................... 91
A.1 Frequency Range................................................................................................... 91
A.2 Regulatory Information (EU and EFTA) ................................................................ 91
A.2.1 Exposure to Radio Frequency Signals .......................................................... 91
A.3 Regulatory Compliance Statements (USA and Canada Only) .............................. 92
A.3.1 FCC and ISED Compliance Statements .......................................................... 92
A.3.2 Exposure to Radio Frequency Signals........................................................... 92
A.3.3 Band Restrictions (Canada).......................................................................... 93
A.4 Precautions and Environmental Requirements .................................................... 93
A.4.1 Handset ........................................................................................................ 93
A.4.2 Battery......................................................................................................... 93

TD 93066EN
3 October 2017 / Ver. H
User Manual
Ascom Myco Wi-Fi and Cellular Smartphone
1
1. Introduction User Manual
1. Introduction User Manual
The Ascom Myco Wi-Fi and Cellular Smartphone is a durable and robust handset, purpose
built for nurses, caregivers and clinicians. Alerts from patient monitors, and communication
from staff and patients, are available to you at all times, wherever you are on-site. With the
top display, color coded LED priority beacon and touchscreen you have the ability to quickly
respond to alerts.
NOTE: The Ascom Myco Wi-Fi and Cellular Smartphone is referred to as the handset in this
manual.
The handset is available in two versions:
• Ascom Myco Wi-Fi
• Ascom Myco Wi-Fi and Cellular
Read Appendix A. Safety Precautions on page 91 before using the handset.
For a list of:
• Abbreviations and glossary used in the manual, see 1.1 Abbreviations and Glossary User
Manual on page 3.
• Handset features, see 1.2 Features on page 4.
Target Group
This document is targeted at personnel responsible for handling the administration and
distribution of handsets at the end customer site.
It is also intended for the end user, or anyone interested in acquiring deeper knowledge
about the handset.
Prerequisites
Before the handset can be used, an administrator must do the following:
1 If the Cellular handset version is used, insert a micro-SIM card from a mobile network
operator into the handset. Refer to 2.1 Insert SIM Card on page 6.
2 Register the handset in the PBX for voice, in the applicable Unite module(s) for
messaging, and the optional central management (Easy deployment) for setup and
configuration of handsets. Refer to the Configuration Manual, Ascom Myco Wi-Fi and
Cellular Smartphone.
3 Read the safety precautions in Appendix A. Safety Precautions on page 91.
How to Use This Document
This document describes the features and settings of the Ascom Myco Wi-Fi and Cellular
Smartphone. It's referred to as the "handset" in the manual, and especially marked with "Wi-
Fi only", or "Cellular only", whenever the functionality differs between handset versions.
All assigned locations and alerts in this document are according to default programmed
versions, but additional functions, and factory settings are also included to cover additional
functionality.
The images can differ, depending on the software version.
For software download and parameter setup, refer to the Configuration Manual, Ascom
Myco Wi-Fi and Cellular Smartphone.

TD 93066EN
3 October 2017 / Ver. H
User Manual
Ascom Myco Wi-Fi and Cellular Smartphone
2
1. Introduction User Manual
NOTE: Some functions are dependent on the PBX and protocol (SIP) versions, and your
system may not support all functions described in this document. For more
information about your system, please contact the person (or department)
responsible for the system in your organization, or contact your supplier.

TD 93066EN
3 October 2017 / Ver. H
User Manual
Ascom Myco Wi-Fi and Cellular Smartphone
3
1. Introduction User Manual
1.1 Abbreviations and Glossary User Manual
1G, 2G, 3G, 4G Common naming of the generations of mobile
communication evolution.
Alert Alert message from equipment such as patient monitors
and nurse call systems.
Cellular GSM/3G
Conversation A collection of instant messages sent between two
handsets.
Device Manager Application for management of handsets, editing of
parameters and updating the handsets with new software,
running on Unite CM/Unite CS.
GMSaGoogle™ Mobile Services. It is possible to enable GMS, a
suite of integrated Google applications to enable apps such
as Google Play™, Gmail™ or Google Maps™.b
GSM Global System for Mobile Communication (often called 2G)
IP Internet Protocol is the principal communications protocol
in the Internet protocol suite.
LAN Local Area Network
Message Instant message sent between two handsets, using the
Unite CM/Unite CS.
MDM Mobile Device Management
Micro-SIM A SIM card standard with a smaller form factor compared
to a full-size SIM, or a mini-SIM card.
NFC Near Field Communication. A set of communication
protocols that enable two devices to establish
communication by bringing them within close proximity of
each other.
Overflow menu The overflow menu (or the options menu) is a menu that
appears if additional options are available. The menu
allows for options beyond those included in the regular
user interface of the application. The overflow menu is
typically located in the top right-hand corner of the action
tool bar. The menu is represented by a stack of three
squares.
PBX Private Branch Exchange. A telephone system within an
enterprise that switches calls between local lines, and
allows all users to share a certain number of external lines.
HSPA High Speed Packet Access
Shared Phone The shared phone feature enables a personal user number
with associated alerts, conversations and an optional SIP
number for calling, regardless of what handset is in use by
that user.
SIM Subscriber Identity Module
SIP Session Initiation Protocol
SMS Short Message Service. Text messages sent over the
cellular network.
NOTE: Only applicable for the Cellular handset version.