ASCOM Ascotel AIP 6350 User guide

ascom
Ascotel IntelliGate Telecommunication System
a
AIP 6350 / Office 35IP
System Manual

AIP 6350 / Office 35IP
3
Contents
1 Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
1.1 About the Products. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
1.2 Guidelines to this System Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
2 System Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
3 Initial Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
3.1 Planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
3.1.1 Designing the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
3.1.2 Assigning Call Numbers and IP Addresses . . . . . . . . . . . . . . . . . . . . . . .11
3.1.3 Network Planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
3.2 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
3.3 Configuring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
3.3.1 Adding AIP Card(s) and IP Terminals . . . . . . . . . . . . . . . . . . . . . . . . . . .15
3.3.2 Configuring the Default Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
3.3.3 AIP Configuring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
3.4 Commissioning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
3.4.1 Checking the Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
3.4.2 Functional Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
3.4.3 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
4 IP Terminal Office 35IP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
4.1 Expansion Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
4.2 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
4.2.1 Power Over LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
4.3 Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
4.3.1 Configuring IP Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
4.4 Initialization and Restart of an IP Terminal . . . . . . . . . . . . . . . . . . . . . . .23
4.5 Registering the IP Terminal with the System . . . . . . . . . . . . . . . . . . . . . 24
4.5.1 Registering Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
4.5.2 Registering Strategies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
4.5.2.1 Systematic Strategy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
4.5.2.2 The Plug-and-Play Strategy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
4.6 Handling the IP terminals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
4.6.1 Replacing an IP terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
4.6.2 Connecting an IP Terminal Elsewhere . . . . . . . . . . . . . . . . . . . . . . . . . .27
4.6.3 Expanding the System with IP Terminals . . . . . . . . . . . . . . . . . . . . . . . .28

AIP 6350 / Office 35IP
4
5 Expansion Card AIP 6350. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
5.1 AIP Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
5.2 DRS Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
5.3 Component Placement Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
5.4 Installation of the AIP Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
5.5 Connection on the AIP Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
5.5.1 V.24 Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
5.6 Commissioning the AIP Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
5.6.1 Changing the IP Address of the AIP Card via V.24. . . . . . . . . . . . . . . . . 36
5.7 Handling the AIP card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
5.7.1 Fitting and Removing an AIP Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
5.7.2 Replacing an AIP Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
5.7.3 Fitting an AIP Card to a Different Slot . . . . . . . . . . . . . . . . . . . . . . . . . . 37
5.7.4 Retrofitting an AIP card with DRS modules.. . . . . . . . . . . . . . . . . . . . . . 38
5.7.5 Initialization and Restart of the AIP Card . . . . . . . . . . . . . . . . . . . . . . . . 38
6 Network Environment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
6.1 Network Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
6.1.1 Delay and Jitter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
6.1.2 Bandwidth Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
6.1.3 Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
6.2 Prioritising . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
6.3 Bandwidth Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
6.3.1 Bandwidth Control Based on the Reference Model . . . . . . . . . . . . . . . . 44
6.3.2 Static Routes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
7 Annex . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
7.1 Overview of System Limits. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
7.2 Initialisation Values for IP Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
7.3 Reference of AIMS Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
7.4 Permanent Network Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
7.5 Applications, Protocols and Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
7.6 Software Upload. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
7.6.1 Upload Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
7.6.2 Preparing the Upload . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
7.6.3 Uploading. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
7.6.4 Uploading via an External FTP Server. . . . . . . . . . . . . . . . . . . . . . . . . . . 57
7.6.5 Upload Termination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

AIP 6350 / Office 35IP
Safety Instructions 5
1 Safety Instructions
To exclude risk to people or goods, the following instructions must be observed.
1.1 About the Products
Purpose
The products AIP 6350 and Office 35IP expand the functionality of Ascotel Intel-
liGate and are to be used for that purpose exclusively.
User group
All installation and maintenance work is to be carried by authorized qualified per-
sonnel only.
Necessary documentation
To ensure that the products are handled correctly and safely, it is essential that
you consult this Manual. The instructions and notes contained in the Manual must
be observed.
Besides this System Manual the following documents are also required:
• Ascotel IntelliGate System Manual
• Office 35IP Operating Instructions
Data protection
Uncoded phone calls in the network can be recorded and played back using the
appropriate equipment. For this reason it is preferable to use your own leased
lines for WAN links or to encode the IP packets using for example VPN (Virtual Pri-
vate Network).
For the port configuration of the firewall see the Chapter "Applications, Protocols
and Ports", page 53.

AIP 6350 / Office 35IP
6 Safety Instructions
1.2 Guidelines to this System Manual
Purpose
This System Manual describes the products AIP 6350 and Office 35IP, and how to
handle them. Other AIP versions are not described here. Please refer to the sepa-
rate product documents.
Target readership
This System Manual is aimed at the persons listed under "User group"
(see page 5).
Conventions
The abbreviation "AIP" is used throughout the text instead of the full designation
"AIP 6350".
The term "IP terminal" is used throughout the text instead of the designation
"Office 35IP".
The abbreviation "AIP card" is used throughout the text instead of the full desig-
nation "AIP 6350 expansion card".
Warnings
Special pictograms are used to signal areas of particular risk to people or equip-
ment.
Hazard:
Failure to observe information identified in this way can put people and
hardware at risk through electrical shock and short-circuits/defects
respectively.
Warning:
Failure to observe information identified in this way can cause the prod-
uct or module to malfunction.
Note:
Failure to observe information identified in this way can lead to equip-
ment faults or malfunctions or affect the performance of the system.

AIP 6350 / Office 35IP
System Description 7
2 System Description
The joint use of the two IP components, namely the AIP 6350 IP interface card and
the Office 35IP system terminal, makes the IP infrastructure available to teleph-
ony, and expands the Ascotel IntelliGate platform to the IP data network.
The Office 35IP system terminal is a fully fledged IP terminal with the complete
range of features of an Office 35. It can be operated anywhere in the IP data net-
work, provided the connection to the PBX complies with the quality criteria
required for VoIP (Voice over IP).
Like any Office system terminal, Office 35IP communicates with the PBX via the
AD2 protocol. The features and user prompting are identical to those of the
Office 35.
The AIP 6350 is the PBX's Ethernet interface to the Office 35IP system terminals.
The expansion card from the AIP family has been designed specially for this appli-
cation.
Both the Office 35IP and the AIP 6350 are configured and updated using the
AIMS management software. All the settings can be made both offline and online
with the usual operating interface.
Fig. 1: Office 35IP and AIP 6350 expand the Ascotel IntelliGate platform to the IP network
LAN 1
AD2 Office 35
Office 35IP
LAN 2
Office 35IP
AD2
AIP 6350
AD2 via IP
haz1349aaxxa0

AIP 6350 / Office 35IP
8 System Description
This key expansion option translates into a whole range of advantages for the
user:
• Networked, remote workstations can be integrated at low cost into the internal
telephone system, without compromising the ease with which phone calls are
made. Unlike a connection via the public telephone network, no call charges
are incurred and users can be reached as internal subscribers.
• Many features that are restricted when a remote subscriber is integrated as a
virtual subscriber can be used to the full, e.g. call diversions, Voice Mail, Cour-
tesy, text messages, announcements.
• In the case of smaller branch offices the customer can dispense with using an
additional PBX in the branch.
• When expanding an existing infrastructure with new connections for PC and
phones there is no need to expand the phone lines.
Note:
As a result of the expansion of the Ascotel IntelliGate platform to the IP
data network the network used becomes part of the Ascotel IntelliGate
system. The communication quality therefore depends directly on the
network quality (in the same way as the road network influences the
delivery quality of a haulage company).

AIP 6350 / Office 35IP
Initial Installation 9
3 Initial Installation
This Chapter guides you through the processes used for expanding a PBX with
Office 35IP terminals (referred to in the following as IP terminals). With the aid of
the reference model you will be taken through the stages of planning, installation,
configuration and commissioning.
Fig. 2: Reference model
3.1 Planning
The aim of the planning phase is to provide all the data necessary for installing,
configuring and putting the system into operation.
The following Instructions assume that an Ascotel IntelliGate telecommunications
system is already in operation, with a networked organisational structure.
IPI
AIP 6350
PBX
PSTN
WAN
Office 35IPOffice 35IP
LAN 1LAN 2
R uter 1R uter 2
haz1350aaxxa0

AIP 6350 / Office 35IP
10 Initial Installation
3.1.1 Designing the System
The following describes the procedure for defining the number of IP terminals you
want and the AIP expansion cards required for this purpose (see "Expansion Card
AIP 6350", page 29):
1. Specify the number of IP terminals.
2. Determine the number of voice channels required on the AIP based on the
anticipated traffic volume. Please note that during a call connection each IP
terminal involved requires a call channel to the PBX, as each connection is
routed via the PBX (Fig. 3).
3. Determine the number of AIP cards required (see "Overview of System Lim-
its", page 48):
– The maximum number of AIP cards that can be fitted depends on the PBX
model.
– One AIP card supports up to 16 IP terminals.
– The maximum number of simultaneously active voice channels per AIP card
depends on the DRS modules fitted.
4. Assign each IP terminal to an AIP card (each IP terminal must later be perma-
nently assigned to a fixed AIP card during addressing).
5. Check to make sure that the PBX system limits are not exceeded (see "Over-
view of System Limits", page 48):
– Number of admissible AIP cards.
– Number of admissible AD2 interfaces. One AIP card occupies 16 AD2 inter-
faces (see Ascotel IntelliGate System Manual).
– Number of admissible subscribers on the PBX (see Ascotel IntelliGate Sys-
tem Manual)
Fig. 3: Call connection between 2 IP terminals
IPI
PBX
PSTN
WAN
AIP 6350
500
501
522521 511 512 513
LAN 1LAN 2
R uter 1R uter 2
haz1351aaxxa0