ASCOM UPAC Series User manual

TD 92483GB
2008-06-05/ Ver. B
Installation and Operation Manual
UPAC™ – Unite Packet for Messaging and Alarm

TD 92483GB
2008-06-05/ Ver. B
Installation and Operation Manual
UPAC- Unite Packet for Messaging and Alarm
Contents
1 Introduction............................................................................................................. 1
1.1 Abbreviation and Glossary ................................................................................. 1
1.2 How to Use this Document ................................................................................ 2
1.3 Included in Delivery ............................................................................................ 3
1.4 Technical Solution .............................................................................................. 3
1.5 Requirements ..................................................................................................... 3
2 Installation and Configuration............................................................................... 4
2.1 Cables and Adapters .......................................................................................... 4
2.2 Mounting .......................................................................................................... 4
2.3 Connection of AUX Inputs and AUX Outputs ..................................................... 6
2.4 Error Relay Output ............................................................................................. 6
2.5 Function LED Indications .................................................................................... 7
2.6 Information required for the Setup ..................................................................... 7
2.7 Accessing the UPAC ........................................................................................... 8
2.7.1 Getting Started .......................................................................................... 8
2.7.2 Connect Cables ......................................................................................... 8
2.8 Basic Configuration Steps .................................................................................. 9
2.9 Optional Settings ............................................................................................. 10
2.10 Power Down and Restart ............................................................................... 10
2.10.1 Power Down .......................................................................................... 10
2.10.2 Restart ................................................................................................... 10
3 Authentication Levels and Default Passwords ................................................... 11
3.1 UPAC Configuration Page ................................................................................ 11
4 Basic Configuration............................................................................................... 12
4.1 Add Users ........................................................................................................ 12
4.2 Create Groups ................................................................................................. 13
4.3 Configure the Phonebook ................................................................................ 14
4.3.1 Import Entries to the Phonebook from a CSV File ..................................... 14
4.3.2 Export the Phonebook to a CSV File ......................................................... 14
4.3.3 Add Entries to the Phonebook ................................................................. 15
4.4 System Survey of Unite modules ...................................................................... 16
4.4.1 System Survey Status Symbols .................................................................. 17
4.4.2 Unite Module Overview ........................................................................... 17
4.4.3 Remove Unite Modules from the Overview .............................................. 17
4.5 Input/Output Setup .......................................................................................... 18
4.5.1 Defining Inputs and Outputs .................................................................... 18
4.5.2 Define Output .......................................................................................... 19
4.5.3 Define Inputs ........................................................................................... 20
4.6 Alarm Handling ................................................................................................ 21

TD 92483GB
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Installation and Operation Manual
UPAC- Unite Packet for Messaging and Alarm
4.6.1 Nomenclature .......................................................................................... 22
4.6.2 Add Alarm Actions ................................................................................... 23
4.6.3 Add Locations .......................................................................................... 27
4.7 Status .............................................................................................................. 27
4.7.1 Active Faults ............................................................................................ 27
4.7.2 Fault Log ................................................................................................. 28
4.7.3 Administer Fault Log ................................................................................ 30
4.7.4 Site Information ....................................................................................... 30
4.8 Backup the Configuration ................................................................................ 31
4.9 Restore the Configuration ................................................................................ 31
5 Serial Interface ...................................................................................................... 32
5.1 Serial Protocol Settings ..................................................................................... 32
5.1.1 ESPA Protocol .......................................................................................... 32
5.1.2 Ascom Line Protocol ................................................................................ 34
6 Remote Management ........................................................................................... 35
7 Absence Handling in DECT ................................................................................... 37
7.1 Absence List ..................................................................................................... 37
7.2 Clear Absence List ............................................................................................ 37
8 Base Station Conversion....................................................................................... 38
8.1 Background ..................................................................................................... 38
8.2 Configuration .................................................................................................. 38
9 Open Access Protocol (OAP)................................................................................. 38
10 System Supervision and Security....................................................................... 39
10.1 System Supervision ........................................................................................ 39
10.1.1 Unite System Supervision ....................................................................... 39
10.1.2 Supervision of Auxiliary Equipment ........................................................ 43
10.1.3 SNMP Traps ........................................................................................... 45
10.2 Fault Handling ............................................................................................... 48
10.2.1 Nomenclature ........................................................................................ 48
10.2.2 Fault Actions .......................................................................................... 48
10.2.3 Summary Fault Actions .......................................................................... 52
10.3 Activity Logging ............................................................................................. 53
10.3.1 Activity Log Viewer ................................................................................ 54
10.3.2 Storage Settings ..................................................................................... 57
10.3.3 Log Export ............................................................................................. 59
11 SMS via GSM Modem ......................................................................................... 63
11.1 Add GSM User to UPAC ................................................................................. 63
11.2 Send Message from UPAC to GSM User ......................................................... 64
11.3 Send SMS from GSM Phone to a Handset in the System ................................. 64

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UPAC- Unite Packet for Messaging and Alarm
12 Language and User Interface ............................................................................. 65
12.1 Customize the Language ............................................................................... 65
12.1.1 Export a Language for Translation/Editing .............................................. 65
12.1.2 Translate/Edit the Language ................................................................... 66
12.1.3 Show Pages in Translation Mode ............................................................ 67
12.1.4 Import the Language ............................................................................. 68
12.1.5 Delete Language .................................................................................... 68
12.1.6 Select Language ..................................................................................... 68
12.2 Customize the User Interface (GUI) ................................................................ 68
12.2.1 Files for Translation/Editing ..................................................................... 68
12.2.2 Default User Interfaces ........................................................................... 69
12.2.3 Change the NetPage User Interface Functionality ................................... 72
12.2.4 Translation of the User Interfaces ........................................................... 73
12.2.5 Upload the Files to the UPAC FTP Area ................................................... 75
12.3 Password Protected Access to NetPage ........................................................... 75
12.4 Test the New User Interface ............................................................................ 75
12.5 Update the User Interface after a new UPAC Release ...................................... 75
13 Operation............................................................................................................. 76
13.1 Create and send Messages ............................................................................. 76
13.2 Predefined Messages ..................................................................................... 76
13.2.1 Create a Predefined Message ................................................................. 77
13.2.2 Edit a Predefined Message ..................................................................... 77
13.3 Message History Status .................................................................................. 77
13.4 My Groups ..................................................................................................... 78
13.4.1 Create Groups ....................................................................................... 78
13.4.2 Editing Groups ...................................................................................... 78
14 Troubleshooting .................................................................................................. 79
14.1 Built-in tools in UPAC ..................................................................................... 79
14.2 Advanced Troubleshooting ............................................................................. 80
14.3 What to consider when replacing a module ................................................... 80
14.4 Technical Support ........................................................................................... 80
15 Related Documents ............................................................................................. 81
16 Document History ................................................................................................ 82
Appendix A: Used IP Ports.......................................................................................83
Appendix B: RJ45 Connections................................................................................ 84
B.1 Cables for DCT1800 and DCT1900 ................................................................. 84
B.2 Cables for BusinessPhone ................................................................................. 84
B.3 Cables for ESPA protocol and the Ascom Line protocol ................................... 85

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UPAC- Unite Packet for Messaging and Alarm
Appendix C: Fault Handling Configuration Example ........................................... 86
Appendix D: Alarm Action Configuration Examples ............................................. 88
Appendix E: Getting Started ................................................................................... 95
Appendix F: Protocol Limitations............................................................................ 97
F.1 ESPA Limitations ............................................................................................... 97
F.2 Limitations in the Ascom Line Protocol ............................................................. 98

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UPAC- Unite Packet for Messaging and Alarm
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1 Introduction
UPAC™ is a web-based tool used for messaging and alarm handling in your system. It is
also used for the administration of users and groups, for supervision, activity logging and
fault logging etc.
UPAC is a Unite module based on ELISE2 hardware. It can be used independently but also
work in combination with other Unite modules or System 900 modules.
A serial interface is included to enable pagings from external equipment. The serial
interface supports the ESPA 4.4.4 protocol and the Ascom Line protocol.The Ascom Line
protocol is designed to be simple enough to be controlled manually, using a terminal
program connected to the serial port.
UPAC is delivered with a basic level of functionality but, depending on customer requests,
it can be licensed to have additional levels of functionality.
Messaging features supported by UPAC can be SMS between users in the system, sending
instant or predefined text messages from a web browser, or messages automatically sent
when triggered from for example, a handset or a physical input.
UPAC also includes a phonebook which can be accessed from the handsets. The number
of entries in the phonebook depends on whether the internal database or an external
database is used as phonebook source.
Administration of users and groups, management of alarms from handsets and system
units, supervision of other system modules and IP equipment etc. can also be done via a
remote connection to a customer site.
Licences
•Variants:
- UPAC-M1: UPAC Basic, including ELISE2 and UPAC-L1
- UPAC-L1: Licence for UPAC Basic, including 10 users
Additional Licence options:
- UPAC-LU10: UPAC Number of Users in step of 10 (up to 100)
- UPAC-LSP: UPAC Security Pack
- UPAC-LOP: UPAC Off-site Pack (GSM)
For details regarding licences and technical specifications, refer to the Data Sheet UPAC –
Unite Packet for Messaging and Alarm TD 92482GB.
1.1 Abbreviation and Glossary
A-bus Serial communication between modules in System 900
CSV Comma-Separated Values:
CSV file format is a file type that stores tabular data. The format
dates back to the early days of business computing. For this reason,
CSV files are common on all computer platforms.
Category A system or an application addressed in UPAC, to send messages to
and receive alarms from.
DECT Digital Enhanced Cordless Telecommunications:
global standard for cordless telephony.

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1.2 How to Use this Document
This document is used for the installation and configuration of the product, as well as for
the administration and daily operation.
Installation and Basic Configuration
• For installation and basic configuration, refer to chapters 2and 4.
• For the basic administration of UPAC, refer to chapters:
-4.1 Add Users on page 12
-4.2 Create Groups on page 13
-4.3 Configure the Phonebook on page 14
Extended Configuration
Some extended configuration is included in the basic licence, other requires an additional
licence, see below:
• For settings included in UPAC Basic - M1/L1 licence.
Refer to chapters:
-4 Basic Configuration on page 12 (except 4.6.3 Add Locations)
-5 Serial Interface on page 32
-6 Remote Management on page 35
-7 Absence Handling in DECT on page 37
-8 Base Station Conversion on page 38
-9 Open Access Protocol (OAP) on page 38
• For settings included in UPAC Security Pack - LSP licence.
Refer to chapters:
- as in UPAC Basic - M1/L1 licence
-4.6.3 Add Locations on page 27
- chapter 10 System Supervision and Security on page 39
ESPA 4.4.4 A message-based serial protocol intended for communication with
external equipment. Built upon the ISO1745 transport specification.
LAN Local Area Network:
a group of computers and associated devices that share a common
communication line.
Ascom Line protocol A simple alternative to ESPA 4.4.4 with all basic features of paging
call available but with a very limited status report.
SNMP Simple Network Management Protocol:
standard for management of network equipment.
System 900 Generic term for telePROTECT900 and teleCOURIER 900.
System 9d Ascom DECT System
teleCARE M Nurse Call System, built on a local operated network (LON)
teleCOURIER 900 Ascom On Site Paging System
telePROTECT 900 Ascom Personal Security System
Unite Ascom messaging system that unites different systems, for example
System 900, System 9d, and teleCARE M.

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• For settings included in UPAC Off-site Pack - LOP licence.
Refer to chapters:
- as in UPAC Basic - M1/L1 licence.
- chapter 11 SMS via GSM Modem on page 63
A summary of extended configuration can be found in chapter 2.9 Optional Settings on
page 10.
Daily Operation
• For the daily operation i.e. creating and sending messages, refer to chapter 13
Operation on page 76.
1.3 Included in Delivery
• ELISE2 hardware
• “Getting started” instructions leaflet
• Ferrite bead
• Instructions leaflet for attaching the ferrite bead to a power supply cable
• Ordinary RJ45 (straight through pinouts) network cable for connection to the LAN
• Licence certificate
1.4 Technical Solution
Figure 1. Solution overview
Besides the possibility to connect to GSM, Paging system, IP- DECT system and via Unite to
WiFi system, the UPAC can be connected to and receive pagings from external equipment.
Note: It is not possible to combine a GSM modem and a DECT system that needs to be
connected via the serial port (for example the DECT system DCT-1800) because the same
serial port (J11) on UPAC is used. A separate GSM connection product is then required.
1.5 Requirements
Refer to the Data Sheet UPAC – Unite Packet for Messaging and Alarm TD 92482GB.
Figure 1.
104
Web based application
Paging
IP-DECT
GSM
WiFi
UPAC
Customer
system
External equipment

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2 Installation and Configuration
After installing the UPAC hardware, the basic configuration is easily done with the help of
a setup wizard. The wizard includes all basic settings needed to get the UPAC up and
running.
2.1 Cables and Adapters
Note: Not included in delivery.
Cables to DECT Exchange and adapters can be ordered separately, refer to the Data Sheet
UPAC – Unite Packet for Messaging and Alarm TD 92482GB.
If you want to make your own cable, refer to the descriptions in Appendix B: RJ45
Connections on page 84.
2.2 Mounting
UPAC should be placed in a dry environment with a temperature range of 0 to +40°C.
Refer to figure 2 for dimensions.
Note:
•Only install one module at a time, otherwise problems might occur during IP addressing.
•To facilitate service after the unit is installed, we recommend a free space of about 150
mm above and 50 mm below the unit.
Figure 2. Dimensions for installation of the module
IMPORTANT: • The module must be mounted in a vertical position to ensure sufficient
cooling for the electrical components.
• Always follow the instructions in 2.10 Power Down and Restart on page
10 when disconnecting the power to the module.
Figure 2.
Dimensions (H x W x D)
275 x 130 x 60 mm
56,5 112
99
188,5 275
65 130
001

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1 Use a screwdriver or similar and release the cover by applying a light pressure to the
two snap catches (1) and remove the cover (2).
2 The plastic partition is scored to facilitate breaking at convenient intervals. Use
pliers to break off a suitable section.
3 Run the wiring out through the partition. Wiring can be run three ways from the
module:
• Remove the rectangular covers and run the cabling out through the side (1).
• Break off sections at short side of case and run the cabling downwards (2).
• Run the cabling through the round holes at the bottom of the case (3).
4 Secure the wiring with cable straps.
Figure 3.
Figure 4.
Figure 5.
1
1
2
002
003
2
1
2
3
1
3
004

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2.3 Connection of AUX Inputs and AUX Outputs
Two digital inputs and two digital outputs can be connected via connector J16. The inputs
can be used as trigger conditions, by for example connecting a switch or a button which in
turn can use the outputs for actions, for example to turn on a siren or to close a door.
The outputs are of open-collector type and the output signals are dimensioned for
100 mA at max. 12 V. A pull-up resistor should be connected to the output as shown in
figure 3.
Galvanic isolation of the inputs and outputs is provided by using a separate power supply.
When galvanic isolation is not needed, supply voltage can be taken from the UPAC circuit
board by connecting J16-1 to J5-3 and J16-6 to J5-4.
Figure 3. Connection of inputs and outputs.
The inputs IN1 and IN2 are active when they are connected to 12 V. When the output
OUT1 is active, the potential in point A in figure 3 will be close to 0 V. The same applies for
a similar connection for OUT2.
The internal inputs and outputs are predefined in UPAC. Refer to 4.5 Input/Output Setup
on page 18.
2.4 Error Relay Output
The relay output on connector J14 is used to indicate UPAC malfunction and can also be
used to indicate other errors. Refer to 10.2 Fault Handling on page 48. See also Appendix
C: Fault Handling Configuration Example on page 86.
Figure 4. Jumpering decides when the error relay output is active.
The jumpering J15 decides if the output shall be active when the relay is operating or
released. 1-2 selects operating and 2-3 selects released. In figure 4 the relay is released
and, as the jumpering is set to 1-2, the circuit is open and the error relay output is inactive.
At power-up or restart of the UPAC, the relay is released until the applications are working
properly. If the relay is released longer, UPAC is malfunctioning.
Figure 6.
Figure 7.
1 External +12 V
2 IN1
3 IN2
4 OUT1
5 OUT2
6 External GND
J16
005
Pull-up
resistor
External
equipment A
2
1
J14
RE1 321
J15
Error relay output
006

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2.5 Function LED Indications
The function indicator shows the UPAC status (LED1 on the circuit board). For the
placement of LED1, refer to the illustration in figure 45 on page 26.
The table below shows which indication refers to which status.
2.6 Information required for the Setup
Make sure the following information is available:
• MAC address – found on the licence certificate enclosed in delivery
• Licence number – found on the licence certificate enclosed in delivery
• Network parameters – ask your network administrator
• Type of connected wireless phone system
• IP address to connected system (if connected via IP)
• Other messaging systems to send messages to (optional)
• IP address to mail server if fault information and Activity Logs are to be sent to e-mail
recipients (optional)
• LDAP properties if an LDAP server is used (optional)
Figure 8.
1Fail safe mode is indicated, even if SW3 pin 2 is not set to ON, if the application on UPAC is not completely
installed or when the application part of the Compact Flash is erased.
2When UPAC is in Network setup mode, this will always be indicated and override LED indications of other
simultaneously activated modes, for example Image installation mode.
3Starting up mode is indicated during start of applications or if an application has lost connection to a
required resource, for example DECT Exchange.
Status
Colour
Green
Orange
OK. Running
Fail-safe mode1
Network setup mode2
LED Indication
Red
Orange
Orange
Orange
Orange
Red
Red
Red
Red
Red
Starting up3
Orange Image installation mode
Power up
Restart
Halted (auto. restart after 10 min.)
Unlicensed mode
Low voltage
Licence error
Watch-dog reset
Shut-down
Memory error (3 s ON / 3 s OFF)
Network error (IP interface initiation error)
Module key error (Module key not found)
Each segment = 100 ms
007

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2.7 Accessing the UPAC
2.7.1 Getting Started
When accessing UPAC the first time, follow the instructions in the Assembly Card, Getting
Started M0276300 (enclosed in delivery), or see Appendix E on page 95 which holds a
copy of the printed leaflet.
Note: The IP address must not change during operation because renew of IP address via
DHCP is not handled. Other equipment connected to this product also expects a fixed IP
address in some cases. If the IP plan is changed, this product must be restarted to update
the IP address. Otherwise there is a risk for IP address collision.
Note: Attach the ferrite bead on the power supply cable. Follow the enclosed assembly
card for EMC protection, M0271500.
2.7.2 Connect Cables
A cable to the DECT Exchange can be ordered separately, refer to the Data Sheet UPAC –
Unite Packet for Messaging and Alarm TD 92482GB. If you want to make your own cable,
refer to the descriptions in Appendix B: RJ45 Connections on page 84.
For connections to digital inputs/outputs and the error relay, refer to 2.3 Connection of
AUX Inputs and AUX Outputs and 2.4 Error Relay Output on page 6.
1 Break off suitable sections before inserting cables, refer to 2.2 Mounting on page 4.
2 Connect the DECT Exchange or GSM modem to connector J11 (RS232:1).
3 Connect external equipment to connector J7 (RS232:3).
4 For remote management use connector J8 (RS232:2).
Figure 5. Cable connections
Figure 9.
J13
J12
J11
J8
J7
J24
J14J6J5
J20
RS232:3
ETH
900 900RS232:2
S4
S5
S1
S2
221 1414 1
DECT Exchange or GSM modem
LAN or PC+12V GND
Error relay
output
008
1 External +12 V
2 IN1
3 IN2
4 OUT1
5 OUT2
6 External GND
J16
AUX Inputs/ Outputs
External equipment
(ESPA 4.4.4 / Line protocol)
RS232:1
Remote
management

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2.8 Basic Configuration Steps
Figure 6. The Setup Wizard
The first time and as long as the UPAC is not configured, the setup wizard will start
automatically when logging on from a web browser. Requires “admin” or “sysadmin”
password, refer to 3 Authentication Levels and Default Passwords on page 11.
1 Log on to UPAC.
The setup wizard will open and help you with the basic configuration. The setup
wizard includes the following settings:
• Network setup – can be set manually or via DHCP.
• Licence number – the type of licence determines the functionality.
• Type of connected wireless phone system – the exchange used by the handsets
in the system.
• IP address to the exchange (if connected via IP).
• Serial Interface – enables paging from external equipment (using ESPA or Ascom
Line protocol).
• Description of connected messaging systems – i.e. systems UPAC should be able
to send text messages to and receive personal alarms from. The description is
used when setting up users with messaging handsets. Use a description, max 50
characters long, that is familiar to the persons administering the users.
• Address to the mail server – to be able to send fault information and export
activity logs via e-mail.
• Date and time properties/settings – for time stamps on activities.
• Phonebook properties – database to use when searching (local phonebook on
UPAC or LDAP server).
• Passwords – change from default to site specific passwords.
2 Add users.
To enable messaging to and between handsets, all users must be added to UPAC.
Refer to 4.1 Add Users on page 12.
3 Create groups (optional).
Creating groups makes it possible to send one message to several handsets. Refer
to 4.2 Create Groups on page 13.
4 Configure the phonebook (but only if not an LDAP server is used), refer to 4.3
Configure the Phonebook on page 14.
5 Create a security backup.
We recommend you to create a security backup of all settings (to facilitate the
configuration in case of a software upgrade). Refer to 4.8 Backup the Configuration
on page 31.
Figure 10.

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2.9 Optional Settings
Some of the optional settings in UPAC are included in the basic licence, other requires an
additional licence. Refer to 1.2 How to Use this Document on page 2.
• Alarm Handling – alarm actions can be set (type of trigger and what action to take).
Refer to chapter 4.6 Alarm Handling on page 21.
• Fault Handling – actions on an incoming fault can be set. Possible actions are output
activity triggering, sending a message, sending a fault notification via SNMP Trap or via
E-mail. The actions start depending on trigger conditions. Refer to chapter 10.2 Fault
Handling on page 48.
• Survey System – makes it possible to survey other Unite modules in the system. Refer to
chapter 4.4 System Survey of Unite modules on page 16.
• Supervision – makes it possible to supervise the system. Refer to chapter 10 System
Supervision and Security on page 39.
• Activity Logging – incoming activities can be filtered and stored. The logs can be
manually and automatically exported for future analysis. Refer to chapter 10.3 Activity
Logging on page 53.
• Status – information about the site and information about supervised modules and
equipment can be exported for troubleshooting purposes. Refer to chapter 4.7 Status
on page 27.
• Set Language – it is possible to translate the user interface language, refer to chapter
12.1 Customize the Language on page 65.
• Input/Output setup – makes it possible to define inputs (for example a switch or
button) and outputs (for example to turn on a siren or to close a door). Inputs can be
used as trigger conditions and outputs can be used as actions. Refer to chapter 4.5
Input/Output Setup on page 18.
• Customize the Start page and NetPage GUI – the Start page and the NetPage user
interface can be customized to suit the individual customer requirements concerning
functionality. Refer to chapter 12.2 Customize the User Interface (GUI) on page 68.
• Remote Connection – makes it possible to establish a remote connection to a customer
site. This makes it possible to configure and maintain sites, independent of distance.
Refer to chapter 6 Remote Management on page 35.
• Open Access Protocol (OAP) – makes it possible to communicate with other systems
that is connected to the UPAC. Refer to chapter 9 Open Access Protocol (OAP) on page
38.
2.10 Power Down and Restart
2.10.1 Power Down
1 Remove the cover from the UPAC module.
2 Press the push button SW4 to perform a shut down of the processor.
3 Wait until the Function Indicator is flashing orange.
4 Remove the power cable. The power must be removed within 10 minutes or UPAC
will restart. If UPAC restarts, wait until the Function Indicator is not indicating
starting up (flashing orange) before pressing SW4 again.
2.10.2 Restart
Besides the restart in the wizard´s last step, the UPAC can be restarted by following the
instruction above and then replacing the power cable, or initiating a restart from the
administration web page.

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3 Authentication Levels and Default Passwords
Figure 7. UPAC start page
UPAC has different authentication levels:
•UsingtheSend Message function, i.e. creating and sending messages can be done by
any user in the system and requires no password.
•User rights is required for the administration of users & groups and the phonebook.
Default user name and password are “user” and “password”.
•Administrator rights is required for the setup, the configuration and administration of
UPAC, simple troubleshooting and changing passwords (except for the sysadmin
password). Default user name and password are “admin” and “changeme”.
•System Administrator rights is used for advanced troubleshooting, gives access to all
administration pages and the permission to change all passwords. Default user name
and password are “sysadmin” and “setmeup”.
3.1 UPAC Configuration Page
Figure 8. UPAC Configuration page
With system administrator or administrator rights you will be able to access the complete
UPAC configuration page from the Configuration-, Phonebook- and Users & Groups
buttons on the start page. Links to documentation are also found on the start page.
Figure 11.
Figure 12.
Figure 13.
requires no password user
sysadmin & admin
010
Back to start page Back to configuration top page Add the page to favorites
011

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4 Basic Configuration
The basic configuration requires system administrator or administrator rights. With user
rights you will only be able to access and configure Users & Groups and the Phonebook.
Refer to 3 Authentication Levels and Default Passwords on page 11.
4.1 Add Users
Figure 9. Users & Groups
The users must be added to UPAC to enable messaging in the system.
1 Click “Users & Groups” on the start page.
2 Enter User name and Password and click “OK”.
3 Select Messaging Users > Users in the menu.
The Users page opens.
4 Click the “Add” button.
5 Enter the following settings:
Figure 14.
Figure 15.
Setting Description
Last Name: The family name
First Name: The first (given) name
Call ID: The Call ID can be numerical or a text string (max 50
characters). Normally the Call ID is set as the same as
the handset phone number.
Number/Address: The phone number or the personal address within
selected category.
Category: This is the messaging system to which the handset
belongs, (defined in the Setup Wizard). Update or
adding messaging systems is defined in Other Settings
> Messaging Categories.
Divert to Number/Address: This is the number/address to divert the message to if
the Call ID is not reachable (delivery failure, absent or
out of range).

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6 Click “Save”.
4.2 Create Groups
Groups make it possible to send one message to several handsets in the system.
1 Click “Users & Groups” on the start page.
2 Enter User name and Password and click “OK”
3 Select Messaging Users > Groups in the left menu. The Create Group ID page
opens.
4 Enter the following settings:
5 Add members/handsets to the group in the Member Administration section.
Members can be added manually, or by using the Call ID search button.
The Call IDs must have been defined in Messaging Users > Users, if not, the group
cannot be saved.
6 Click “Save”.
Category: The messaging system to which the handset that shall
receive the diverted messages belongs.
Figure 16.
Setting Description
Call ID: Call ID for the group
Description: Description of the group.
Diversion permitted for
included members: Yes - Group messages will be delivered as any other
messages.
No - no diversion will be made for group messages

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4.3 Configure the Phonebook
Figure 10. The Phonebook
The phonebook makes it possible for users to search and find phonebook entries from a
handset in the system.
Note: If an LDAP connection to a central phonebook is used, all settings needed is done in
the setup wizard.
If a local phonebook is used the entries must be added, either by creating them manually,
refer to 4.3.3 Add Entries to the Phonebook on page 15, or importing them from a CSV
file as described below.
4.3.1 Import Entries to the Phonebook from a CSV File
The CSV file to be imported to the phonebook should have the following format:
First name 1;Last name 1;Phone number 1
First name 2;Last name 2;Phone number 2
1 Click “Phonebook” on the start page.
2 Enter User name and Password and click “OK”.
3 Select Phonebook > Import/Export in the left menu.
4 Click “Browse” to locate the CSV file in the system.
5 Click “Import”.
4.3.2 Export the Phonebook to a CSV File
The complete phonebook can be exported to a CSV file for example for editing or backup
reasons.
1 Click “Phonebook” on the start page.
2 Enter User name and Password and click “OK”.
3 Select Phonebook > Import/Export in the left menu.
Figure 17.
Figure 18.
Figure 19.

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2008-06-05/ Ver. B
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4 Click “Export”.
5 Click “Save” in the dialogue window that appears.
6 Enter a name of the file and select in which folder the file should be saved.
7 Click “Save”.
4.3.3 Add Entries to the Phonebook
The entries in the phonebook can be filled in manually or added from the users list.
1 Click “Phonebook” on the start page.
2 Enter User name and Password and click “OK”
3 Select Phonebook > Edit in the left menu.
4 Click “Add” button and enter the information needed in the text fields as described
in Add Entry Manually below,
or click “Show Messaging Users” button and select entries from the list as
described in Select Entry from the Messaging Users List below.
Add Entry Manually
1 Enter the following settings in the text fields:
2 To add several rows click “Add” again.
3 Click “Save”.
Select Entry from the Messaging Users List
4 Click the “+” sign to create a row in the phonebook and add the user.
5 Click “Save”.
Figure 20.
Setting Description
Last Name: The family name
First Name: The first (given) name
Number: The phone number
Figure 21.