ASCOM ECS SAFETY User manual

ECS safety
EMERGENCY CALL MANAGEMENT SYSTEM FROM
ASCOM
PUBLIC SAFETY

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The ECS safety emergency call management system
connects incoming emergency calls (such as emergency
call numbers from the public network, emergency call
stations, radio systems, in-house telephone systems,
intercom system and other communication systems)
with the workstations operated by the relevant secu-
rity organisation.
With the clear, uncluttered user interface of the ECS
safety workstations the operator has complete control
of even exceptional emergency situations.
ECS safety is based on modern Voice over IP (VoIP)
technology and provider connections to analogue,
digital (ISDN, GSM) communication networks and radio
systems.
This allows you to handle voice and data services on
new or existing installations with one and the same
VoIP communication network.
Safeguarded Investments
The system’s cost-effectiveness is maximised by the con-
sistent use of standards such as the choice of components
and protocols.
ECS safety allows systems to be adapted at any time to
changes in requirements, in keeping with users’ specific
needs.
The system can be expanded step by step. With its
multitude of connection and integration possibilities ECS
safety protects the original investments made in the pre-
vious installations and peripherals.
Integrated into Command and Control System
Clients of ECS safety can be integrated into a command
and control system.
Standard System Services
ECS safety supports a multitude of telephony services
such as call forwarding, hold and brokering, conference
connections, redial, call list management, abbreviated di-
alling keys, caller identification (CLIP), group connections,
automatic forwarding, call prioritisation, voice recording,
to mention but a few.
ECS safety is the solution against the confusion of different
devices.
The ECS safety emergency call management system combines
all voice systems on a single platform and allows a user-friendly
handling with an uniform graphical user interface.
.
GUI examples:
Bottom right: Interface with call connections and incoming call
Middle: Short-term recording
Top left: Phone book

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Dispatcher Station
ECS safety provides a versatile user interface adapted
to the user’s need. Whatever the situation, the optimum
GUI is generated by assigning user rights and predefined
roles.
With the web-based Configuration Manager, add-ons and
adjustments can be made at any time.
Radio Dispatching
An ECS safety workstation can be expanded into an
adequate radio dispatcher workstation. Each telephone
or radio set connected is able to communicate with any
other communication set.
ECS safety implements relevant media-specific properties
such as push-to-talk criterion and functional addressing.
The Operator Terminal
The operator terminal corresponds to an IP phone termi-
nal with enhanced functions. It provides clear, uncluttered
and intuitive handling of incoming calls, with GUI repre-
sentation of queues and call priorities.
The terminal supports a various number of call and dial
functions. The user interface displays a wide array of
information such as text, tables, graphics and symbols.
Each important status is visualised. Voice connections to
call stations are established by clicking the station sym-
bols.
Provision is made for automated speaker announcements,
for internal and external calls, patching in information via
FM radio, and selecting different displays of key areas.
Priority Queuing for Incoming Calls
ECS safety places incoming calls in a queue. Calls with
a high priority are placed at the front of the queue.
Incoming emergency calls are prioritised and can, if
required, be made to interrupt lower-priority calls.
Call Data Logging
ECS safety records and archives all call data (Call Detail
Records).
Call Recording
ECS safety provides a fully integrated short-term record-
ing feature for workstation recording.
For long-term recording an interface is available for
external voice recording systems.
Electronic Phone Book
A system-wide electronic phone book (local or online)
provides operator support with search functions and
direct dial options.
Key advantages at a glance
- Increased efficiency and reduced stress through intuitive,
user-friendly operation
- Compatibility with all conventional telecommunication networks
- Prompt integration of innovations
- Safeguarded investment through the use of forward-looking
technology with interfaces to conventional, existing solutions
- Scalable, from small systems to nationwide systems
- Integratable into higher-order systems
- Cost-effective to implement thanks to the use of standard
components and protocols

Technical Data
Server
An HP server with SCSI Raid 1 is used as the standard
server. A different model can also be used if required.
- OS: Linux
- DB: Oracle or MySQL
- Redundant power supply
- Redundant hard disk
Operator workstations (SOT):
- IP Client and HTML Client
- Available as an all-in-one PC with touchscreen
- or on a standard PC with mouse and keyboard
Interfaces:
- Telephony (analogue, ISDN, GSM, PBX)
- ISDN telephony via BRI/PRI (DSS1 / QSIG protocol)
- Voice-over-IP (VoIP)
- Analogue radio (70cm / 2m / 4m band)
- Polycom CH (in preparation)
- TETRA BOS 5.3 / 6.0 (in preparation)
- Digital I/Os (optional)
- Data interface to Command and Control system
(optional)
- Voice recording for external equipment (PCM 30)
- Video: webcam integration
07.2009 © Ascom (Switzerland) Ltd.
Ascom (Switzerland) Ltd.
Belpstrasse 37
CH-3000 Bern 14 | Switzerland
Phone [phone] | Fax [phone]
teleac[email protected]
Ascom Austria Ges.mbH
Lemböckgasse 49
A-1230 Wien | Austria
Phone [phone] | Fax [phone]
[e-mail]
Ascom Deutschland GmbH
Edisonstrasse 11 -13
D-60388 Frankfurt am Main | Germany
Phone [phone] | Fax [phone]
[email protected]
Ascom (Finland) Oy
Ensimmäinen Savu
FIN-01510 Vantaa | Finland
Phone [phone] | Fax [phone]
Ascom (CZ) s.r.o.
Zemské právo 1199/5
CZ-102 00 Praha 10 | Czech Republic
Phone [phone] | Fax [phone]
[e-mail]
Ascom Poland SP .z o.o.
ul. Farbiarska 71 A
PL-02-862 Warszawa | Poland
Phone [phone] | Fax [phone]
[email protected]
As an OPERATOR of an emergency call centre, you will certainly
appreciate the fact that ECS safety is able to safeguard the invest-
ments you have made in the past in installations and peripherals
with its flexibility of connection and integration possibilities.
The user interface tailored specifically to your requirements and
the GUI display of queues and call priorities will help you, as the
operator, to process each case efficiently and intuitively.
*) In preparation