AT&T U-verse TV User manual

High Speed Internet
Wi-Fi Gateway
self-installation guide
Before installation:
Do not attempt to install your service until 2pm or
later on your service activation date. You can find
this date on your packing slip.
Get started Approximate installation time: 30 minutes
1. Check your service activation date.
Do not attempt to install your services until
2pm or later on the date provided to you
by AT&T. This date is also located on your
packing slip.
2. Do you have a monitored home security system or
health alarm?
If either of these apply to you, you will need an AT&T technician
to install your service. Call 800.288.2020 to schedule an
appointment. Additional charges will apply for professional
installation services from an AT&T U-verse service technician.
In the box:
1 Yellow Ethernet cable
1 Green data cable
Packing slip
Internet Terms of Service
AT&T High Speed Internet User Guide
Also needed:
Your 4-digit passcode.
You received a separate
letter confirming the 4-digit
passcode you designated
when placing your order.
Images are not to scale.
(UV Existing TV Adding HSIA)
11/15 ATT153140914

1. Set up
Approximate time: 10 minutes
Please note that your U-verse TV service will not operate during this process. This includes recording TV shows.
Before you begin:
·Power down all U-verse TV receivers by unplugging them from the electrical outlets
·Unplug the power cord from back of Wi-Fi Gateway
·Leave any cables that are already connected to the Wi-Fi Gateway as they are
A. ·Connect the new green
data cable from the Wi-Fi
Gateway’s DSL Broadband
port to your wall jack
B. ·Connect the new yellow
Ethernet cable from your
computer into the back of
the Wi-Fi Gateway
C. ·Plug the power cord back into the
Wi-Fi Gateway
Below is a completed setup. Your connections may vary.
2. Power up
Approximate time: 1-5 minutes
A. Your Wi-Fi Gateway is now powering up. During this time, the Broadband light will turn red and the
Power light may turn orange.
Wait up to 5 minutes for the Service indicator light to turn solid green.
During this time (up to 5 minutes), do not unplug the power cord or the green data cable, as
this can permanently damage the Wi-Fi Gateway and significantly delay your service activation.
If the Service light does not turn solid green or continues to blink after 5 minutes,
see the Having trouble? section on the back of this guide.
B. Power up all of your TV receivers by plugging them back into the electrical outlets. This process
may take several minutes. Lights may vary with setup.
3. Registration & activation
Approximate time: 5 minutes (required)
Customers who have already completed
the U-verse on-line registration.
·Activation of your High Speed Internet service will
be completed automatically
·The service activation may take a few minutes
to complete
·Be sure to open a browser, go to a site and check
that you can access it.
4. Go Wi-Fi (optional)
Approximate time: 10 minutes
Write down the Wi-Fi Network Name and Wi-Fi Password to configure additional Wi-Fi devices. This information
is on the side of your Wi-Fi Gateway. The Wi-Fi Network Name consists of ATT plus the last seven characters of
the Wi-Fi Gateway’s serial number. Be sure to record this information in the form below.
Now configure your new
Wi-Fi network:
1.
Go to your computer’s “Wireless
Network Settings” and refresh the
network list.
2.
Select your Wi-Fi Network Name
(SSID) from the list. You may need
to scroll through the list to find
your Wi-Fi Network Name.
3.
Enter the 12 character Wi-Fi
Password (Wireless Network Key)
in the Password field to connect
to your network.
4.
Connect all your Wi-Fi devices with
the new Wi-Fi Network Name and
new Wi-Fi Password.
Customers who have NOT completed
the U-verse on-line registration
·Open your Internet browser (e.g. Internet Explorer, Safari, etc.)
·The online registration process will start automatically. If it
doesn’t, enter att.net/uverse into your address bar
·Enter your Account Number (if requested) and passcode.
1. Your Account Number is available on your order
confirmation email or letter
2. Your Passcode is the four-digit number that you
selected when you placed your order
·Follow the online Instructions to complete your registration
and activate your Internet service
·Upon successful registration, you will see the following:
Congratulations. Your AT&T U-verse services
are now activated and ready to use!
Wall Jack
Electrical
Outlet
Green
Data Cable
A
New Power
Cord
C
Yellow
Ethernet Cable
B
Wi-Fi Gateway

Having trouble? Here are a few common issues to check:
What is your service activation date?
Do not attempt to install your service until
2pm or later on your service activation date.
You can find this date on your packing slip.
Did you activate your services?
You must complete activation for your Internet
service to work correctly. See Step 3 inside.
Still having problems? Many issues can be resolved with these simple steps:
1. Check your connections.
Check all cables and cords to ensure they are connected properly and securely.
2. Power down, power up.
Unplug the power cord from the back of the Wi-Fi Gateway. Leave the Wi-Fi Gateway
unplugged for 15 seconds and plug it back in. You may need to wait up to two minutes
for blinking indicator lights to turn solid green.
Additional U-verse information
Manage your account:
Available 24/7, download the myAT&T app at
att.com/myattapp from your mobile device.
Support:
·For U-verse support, including live chat, go
to att.com/uversesupport
·Visit att.com/userguides to find this guide:
UV Existing TV Adding HSIA
¿Hablas español?
Por favor visita att.com/uverseguias para ver la informacion en español. También puedes
ver la siguiente guía: ATT153140914 (UV Existing TV Adding HSIA) para más detalles.
Need more help?
Visit att.com/uversesupport
Call us at 800.288.2020 and ask for “U-verse technical support.”
©2015 AT&T Intellectual Property. All rights reserved. AT&T and Globe logo are trademarks of AT&T Intellectual Property.
Accessibility Support:
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Call 800.288.2020 and request your guide number
(ATT153140914)
·Special Needs Equipment:
- Phone: [phone]
- TTY: 800.772.2889
·Repair Center:
- Phone: [phone]
- TTY: 800.397.3172
·Accessible Tagged PDF: Visit att.com/userguides
·Device Compatibility Feature: Compatible with any TTY/TDD
devices with standard phone line