AT&T U-verse TV User manual

Get started Total approximate installation time: 35 minutes
UVE407_Wireless_Swap_Guide_BC_RELEASE UVE407_Wireless_Swap_Guide_FC_RELEASE
ATT121140818
Need more help?
Go online: Visit att.com/uversesupport.
Call us: Dial 1.800.288.2020 and ask for “U-verse technical support.”
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contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies.
Having trouble?
1. Check your connections.
Ensure all cables and cords are connected properly and securely. Cables usually make an audible click
when secure.
2a. Check Power.
If you have power and the Gateway is turned on, the Power light on the front of your AT&T U-verse
Wireless Gateway will have a green light. If no lights are on:
1. Ensure the Gateway is plugged into a working electrical outlet.
2. Ensure power cable on the back of the Gateway is pushed in firmly.
At this point, your Power light on the front should be green; if not, try another phone outlet and remove
any power strips.
2b. Power light green; Broadband/Service lights red or blinking.
1. If after 15 minutes your Broadband/Service light is not green, check that the green cable
or coaxial cable is connected securely.
2. If cables are secure, power down the Wireless Gateway by holding the red-circled reset
button located on the back of the Gateway for 15 seconds and wait an additional 10 minutes.
Specific issues
My Power indicator light turns orange during the power up sequence.
Don’t worry. This is a normal part of the power up sequence—just remember not to unplug the power cord or data cable
depicted in green in this guide when the light is still orange. At the end of the sequence, the Broadband and Service
indicator lights will be solid green.
Every time I try to browse a Web page, I get a message saying “Detecting Proxy Settings.”
In Internet Explorer under Tools > Internet Options > Connections > LAN Settings, uncheck any checked boxes and click OK.
My screen is snowy/black or indicating No Signal. Please make sure to select the appropriate TV input (source) in the
TV configuration. Consult your TV manual for details.
I followed the instructions in this guide, but my Wireless Gateway is still not working.
Reset the Gateway by pressing and holding the red-circled reset button located on the back of the Gateway for 15 seconds.
Check all cable connections to make sure they are secure.
My receivers/TV are not responding.
Confirm that the Broadband and Service lights are solid green on the Gateway. If they are, power down the affected
receivers: Hold the power button down for 10 seconds and release, then wait five minutes.
I don’t have a dial tone.
Check all cables and cords to ensure they are connected properly and securely.
Go to step 1D and verify your setup. Check to make sure you have a working phone jack.
Many issues can be resolved with these simple steps:
(WIRELESS_GATEWAY_SWAP_3800 to 3801)
These instructions will guide you through the process of replacing your AT&T U-verse Wireless Gateway.
AT&T U-verse®Wireless
Gateway Replacement
Self-
InStallatIon
GuIde
For use with
High Speed
Internet, Voice,
and TV.
Wireless Gateway
In the box:
Additional AT&T U-verse information
Check out the User Guides:
Visit att.com/userguides to find guides and other
support information.
Go online:
Go to att.com/myatt to manage your AT&T U-verse account.
¿Habla español?
Por favor visite att.com/uverseguias para ver la
informacion en español. También pueden ver la
siguiente guía: ATT121140818/(WIRELESS_GATEWAY_
SWAP_3800 to 3801) para más detalles.
Begin anytime! You don’t need to wait until the
Service Activation Date listed on your packing slip.
Battery Backup Unit (BBU)
Voice Line Splitter
Computer or TV
To cable jack
Reset
button
Equipment return and recycling
Returning your Wireless Gateway. Please return the old Gateway as-is to your nearest
The UPS Store. Find the location nearest you by visiting www.theupsstore.com or by calling
1.800.742.5877. No special
packaging is required. Advise the UPS representative that you are
returning an AT&T U-verse Wireless Gateway. You will need to provide the order number given
to you by the AT&T customer service representative and/or your account number.
Your account
number can be found on your bill, as highlighted on the sample bill to the right.
Recycling/disposing of your Battery Backup Unit. For battery replacement and
recycling/disposal information, call Belkin at 866.539.5791, or visit their Web site at
belkin.com/gatewaybattery.
FPO

UVE407_Wireless_Swap_Guide_IFC_RELEASE UVE407_Wireless_Swap_Guide_IBC_RELEASE
Questions? Go online: Visit att.com/uversesupport.
Stay connected on the go! AT&T Wi-Fi Basic is included with your
AT&T U-verse High Speed Internet service, so you can access the Internet at thousands
of AT&T Wi-Fi Hot Spots across the country. Visit attwifi.com to learn more.
You will need to complete this step in order to reestablish your Wi-Fi connections. Example:
If you have set a Custom SSID or Wireless Network Key, the replacement Wireless Gateway will be
reset to defaults and any custom settings would need to be reconfigured.
Write down your new Network Name (SSID) and new Wireless Network Key (WPA) to configure a
Wi-Fi device. This information is on the side of your Wireless Gateway. The Network Name consists
of “2WIRE” plus the last three digits of the Wireless Gateway’s serial number. Be sure to record this
information in the form below.
Now configure your new
wireless network:
1. Go to your computer’s “Wireless
Network Settings” and refresh the
network list. For more information,
visit att.com/wifisupport.
2. Select your Network Name (SSID) from
the list. You may need to scroll through
the list to find your SSID.
3. Enter the 10-digit Wireless Network Key
(WPA) in the Password field to connect
to your network.
4. Connect all your Wi-Fi devices with the
new SSID and new Wireless Network Key.
3600HGV
Service
Broadband
Phone 2
Phone 1
Wireless
Local Ethernet
SN: For Advanced Configuration: http://192.168.1.254
System Password:
Mac Address:
Wireless Network Key:
Network Name (SSID)
10-digit Wireless Network Key (WPA)
WPA
2 W I
3
Set up Approximate time: 10 minutes
1Power up Approximate time: 15 minutes
Your Gateway is now powering up. During this time, the Broadband light will turn red and
the Power light may turn orange.
Wait up to 15 minutes for the indicator lights for Broadband and Service to turn solid green
and the Local Ethernet indicator light to start blinking green.
During this time (up to 15 minutes), do NOT unplug the power cord or the green
data cable, as this can permanently damage the Gateway AND significantly delay
your service activation.
If the Broadband and Service lights do not turn solid green or continue to blink after 15
minutes, see the Having trouble? section on the back of this guide.
Replacement Wireless Gateway
indicator lights on front panel.
Lights may vary with setup.
2
Go Wi-Fi Approximate time: 10 minutes
Home PNA
Phone 1
Phone 2
Ethernet
Broadband
Service
Wireless
Power
You have successfully completed steps 1 and 2 if the Gateway
Power, Broadband, and Service lights are solid green. Reboot
your receivers by holding down the power button for ten seconds.
B·Stand the new Gateway next to the existing Gateway.
·Disconnect the data cable from the existing Wireless
Gateway’s green phone line port and plug it into the
green data port on the new Gateway.
A·Unplug the existing Wireless Gateway and Battery
Backup Unit (BBU) from the electrical outlet.
·Set the BBU aside; do not use.
·Refer to Equipment return and recycling on the
back of this guide for recycling of the BBU.
D
·Disconnect the phone cord that is connected to the
existing Gateway’s Phone Lines 1 & 2 port.
·Connect the phone cord to the new Gateway’s Phone
Lines 1 & 2 port.
·Connect the new BBU to the new Gateway’s power port.
·Plug the new BBU into a standard electrical outlet
· Turn the power switch on the back of the BBU to the
“on” position.
Existing Wireless Gateway
Begin by setting up the Wireless Gateway and then establishing each service. You will not have TV, Internet, and Voice
service while you’re replacing your AT&T U-verse Wireless Gateway.
Replacement
Wireless Gateway
PHONES
LINES 1& 2PHONE LINE AU
CAL ETHERNE T
RESET
POWER 2 3 41
Computer or TV
To cable jack
LINES 1& 2PHONE LINE AU
CAL ETHERNE T
2 3 41
R E
·Remove one connection at a time from the
Ethernet (yellow) ports of the existing Gateway.
·Connect them to the new Gateway.
·If you have a cable connected to the Coax port of
your existing Gateway, disconnect the cable and
connect it to your new Gateway as tightly
as possible.
·The connectors on the back panel of the new
Gateway may be arranged differently, but the
names, shapes and colors will be the same.
C
Computer or TV
To cable jack
PHONES
LINES 1& 2PHONE LINE AU
CAL ETHERNE T
RESET
POWER 2 3 41
Computer or TV
To cable jack
PHONES
LINES 1& 2PHONE LINE AU
CAL ETHERNE T
RESET
POWER 2 3 41
Computer or TV
To cable jack
Battery Backup Unit
A Voice Line Splitter is required if you
have two AT&T U-verse Voice lines.
Ethernet
Ports
Ethernet
Ports
Coax Port
Phone Lines
1 & 2
Phone
Lines
1 & 2
Coax Port