AT&T U-verse TV User manual

AT&T U-verse®
Wi-Fi Gateway Replacement
self-
installation
guide
Begin anytime! You don’t need to wait until the
Service Activation Date listed on your packing slip.
Here’s your new U-verse equipment.
Installation is easy! Just follow the steps in this guide.
Lets get started!
Total approximate installation time: 20-35 minutes
UVEP638_NVG599_without_Voice_BC_RELEASE UVEP638_NVG599_without_Voice_FC_RELEASE
ATT142960896
(NVG599 to NVG599 without Voice Sw ap Guide)
02/15
In the box:
Wi-Fi Gateway
(Front View)
ATT100070695
FPO
©2015 AT&T Intellectual Property. http://www.att.com/gen/privacy-policy?pid=2587 All rights reserved. AT&T, the AT&T logo and all
other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies.
Power Cord
2 parts
TV Receivers not responding: Confirm Service light is solid green on the Wi-Fi Gateway.
If so, hold the TV receiver’s power button down for 10 seconds and release, then wait five minutes.
Wi-Fi Gateway power light is amber: Don’t worry. This is a normal part of the power up sequence.
Additional assistance: call 800.288.2020 and ask for “U-verse technical support”
No TV or Internet service:
Need more help?
Power
Battery
Ethernet
Wi-Fi
HomePNA
Broadband 1
Broadband 2
Service
Phone 1
Phone 2
USB
Additional U-verse information
Manage your account:
Available 24/7, download the myAT&T app at
att.com/myattapp from your mobile device.
Support:
• For U-verse support, including live chat,
go to att.com/uversesupport
• Visit att.com/userguides to find this guide
NVG599 to NVG599 without Voice Swap Guide.
• For GigaPower support, go to att.com/GigaPowerSupport
Accessibility Support:
•AlternateformatsnowavailableinLargePrintorBraille.
Call 800.288.2020 and request your guide number
(
ATT142960896 )
•SpecialNeedsEquipment:
- Phone: [phone]
- TTY: 800.772.2889
•RepairCenter:
- Phone: [phone]
- TTY: 800.397.3172
•AccessibleTaggedPDF:Visitatt.com/userguides
•DeviceCompatibilityFeature:CompatiblewithanyTTY/TDD
devices with standard phone line
¿Habla español?
Por favor visite att.com/uverseguias para ver la informacion en español. También pueden ver la
siguiente guía: ATT142960896 (NVG599 to NVG599 without Voice Swap Guide) para más detalles.
Go to att.com/GigaPowerSupport or scan the QR code.
Get the most from AT&T GigaPower and find out what it can do for you.
From there you’ll find answers to frequently asked questions. For example:
• Internet Speed - How do I improve my speed?
• U-verse TV - How AT&T GigaPower makes your U-verse TV experience better?
• More Support - Having trouble with your GigaPower connection?
Need a free AT&T Code Scanner?Downloadandinstallfromyourmobileappstore.ThenscantheQRcode.
Check your connections: Cables usually make an audible click when secure.
Check Power:PowerlightontheWi-FiGatewayandtheLEDlightonthepowerunitshould
be green; if not, try another electrical outlet
Check Service light on front of the Wi-Fi Gateway: If after 15 minutes, the light is red or
off, power down the Wi-Fi Gateway by holding down red reset button for 15 seconds.
Reset
Phone
Lines
Cable
Line
1 & 2
USB
Ethernet
1 2 3 4
DSL
Broadband
ONT
Reset
button
POWER
Power
button
Green
Light

Reset
Phone
Lines
Cable
Line
1 & 2
USB
Ethernet
1 2 3 4
DSL
Broadband
ONT
Reset
Phone
Lines
Cable
Line
1 & 2
USB
Ethernet
1 2 3 4
DSL
Broadband
ONT
Power
Wall Jack
Electrical
Outlet
Green
Data Cable
B
New Power
Cord
C
DVR
(Not Shown)
or
Wireless
Access Point
(Back)
(U-verse TV
Customers Only)
UVEP638_NVG599_without_Voice_IFC_RELEASE UVEP638_NVG599_without_Voice_IBC_RELEASE
Belowisacompletedsetup.Yourconnectionsmayvary.
Get the most from AT&T GigaPower - att.com/GigaPowerSupport
A. When complete, the Service light will begin flashing, then turn to solid green.
If the Service light does not turn solid green or continues to blink after 15 minutes,
see Need More Help? on the back of this guide.
B. For U-verse TV, restart your TV receivers after the Service light is solid green.
Go to each TV and hold down the Power button on the U-verse receiver and
DVRfortenseconds.
NOTE: Live TV may take a few minutes to display. If TV does not respond refer to
Need More Help? on the back of this guide.
New Wi-Fi Gateway indicator
lights on front panel. Lights
may vary with setup.
Set up
Approximate time: 10 minutes
Power up
Approximate time: 1-15 minutes1. 2.
C. ·Removeyellow“Power”sticker
covering the Power port of new
Wi-Fi Gateway
·Connect new power cord to
power port of new Wi-Fi Gateway
and into electrical outlet
B. ·Transfer one connection at a time
from the existing Wi-Fi Gateway to
new Wi-Fi Gateway
A. ·Unplug power cord from existing
Wi-Fi Gateway
·Set power cord aside
·Stand new Wi-Fi Gateway side-by-
side with existing Wi-Fi Gateway
Power
Batter y
Ethernet
Wi-Fi
HomePNA
Broadband 1
Broadband 2
Service
Phone 1
Phone 2
USB
Your Wi-Fi Gateway is now powering up. During this time (up to 15 minutes),
do not unplug the power cord or the green data cable, as this can permanently
damage the Wi-Fi Gateway and significantly delay your service activation.
ExistingWi-FiGateway New Wi-Fi Gateway
Please note that your U-verse TV, internet, and voice services will not operate during this process.
This includes recording TV shows.
Go Wi-Fi
Approximate time: 10 minutes3.
New! Transfer Wi-Fi Settings (Network Name and Password) from existing Wi-Fi Gateway to your new
Wi-Fi Gateway so that all your Wi-Fi connected laptops, tablets, and other devices still work.
NOTE: Any custom settings made for security cameras or game consoles, etc.,
on your original Wi-Fi Gateway will also need to be made to your new Wi-Fi Gateway.
·Open a browser and go to http://ufix.att.com/restore
·Log into your U-verse account with your Member ID (primary AT&T email address) and Password
·Follow the on-screen instructions to transfer the existing Wi-Fi settings
B.
For help, att.com/support
Wi-Fi Password: XXXXXXXXXXXX
Wi-Fi Network Name: ATTXXXXXXX
Once Complete:
·RecordexistingNetworkNameandWi-FiPasswordonseparate
yellow sticker from kit
·Place new yellow sticker over your new Wi-Fi Gateway’s
yellow sticker
Easy Return
(Refertoreturninstructionsinyourkit)4.
Take original gateway and power cord to
nearestTheUPSStore(BringyourAT&T
Account number located on your packing slip).
A. UPS will scan your equipment,
provide a receipt, pack, and ship
equipment to AT&T at no cost to you.
B.
Please do not return other devices (e.g. backup battery, etc.)
Connect using PC
(recommended)
·Connect laptop or PC
withanEthernetCableto
your Wi-Fi Gateway
·Continue to B
A. Select only one option to begin the Wi-Fi Setup
Connect using Tablet
·Establishatemporaryconnection
using new Wi-Fi settings located on
yellow sticker on new Wi-Fi Gateway
·Select your Wi-Fi network
·Enter10digitWi-FiPassword
·Continue to B
Connect using Smartphone
·Mobile internet access required
·Continue to B
oror
NOTE: Do not return the Wireless Access Point if you are returning one or more
wireless TV receivers.
Yellow
EthernetCable
B
Yellow
EthernetCable
B