AT&T NVG599 User manual

AT&T U-verse®
Wi-Fi Gateway Replacement
For use with High Speed Internet,
Voice, and TV
self-
installation
guide
Get started Total approximate installation time: 20 minutes
UVE638A_NVG599_to_NVG599_wVoice_Swap_Guide_V5_update_BC_RELEASE UVE638A_NVG599_to_NVG599_wVoice_Swap_Guide_V5_update_FC_RELEASE
ATT14296 0895 -3
(NVG599 to NVG599 with Voice Swap Gu ide)
05/15
These instructions will guide you through the process of replacing your AT&T U-verse Wi-Fi Gateway.
In the box:
Wi-Fi Gateway
(Front View)
ATT100070695
FPO
©2015 AT&T Intellectual Property. http://www.att.com/gen/privacy-policy?pid=2587 All rights reserved. AT&T, the AT&T logo and all
other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies.
Power Cord
(2 parts)
Wi-Fi Gateway Power light is amber: Don’t worry. This is a normal part of the power-up sequence.
No dial tone: Make sure your phone cable is plugged into the Phone Line port on the Wi-Fi Gateway.
Additional assistance: Call 800.288.2020 and ask for “U-verse technical support”.
No TV or Internet service:
Need more help?
Power
Battery
Ethernet
Wi-Fi
HomePNA
Broadband 1
Broadband 2
Service
Phone 1
Phone 2
USB
Additional U-verse information
Manage your account:
Available 24/7, download the myAT&T app at
att.com/myattapp from your mobile device.
Support:
•For U-verse support, including live chat,
go to att.com/uversesupport
•For GigaPower support, go to att.com/GigaPowerSupport
Accessibility Support:
•AlternateformatsnowavailableinLargePrintorBraille.
Call 800.288.2020 and request your guide number
(
ATT142960895-3 ).
•SpecialNeedsEquipment:
- Phone: [phone]
- TTY: 800.772.2889
•RepairCenter:
- Phone: [phone]
- TTY: 800.397.3172
•AccessibleTaggedPDF:Visitatt.com/userguides to find this
guide(NVG599toNVG599withVoiceSwapGuide).
•DeviceCompatibilityFeature:CompatiblewithanyTTY/TDD
devices with standard phone line.
¿Hablas español?
Por favor visita att.com/uverseguias para ver la
informacion en español. También puedes ver la siguiente
guía:ATT142960895-3(NVG599toNVG599withVoice
SwapGuide)paramásdetalles.
Go to att.com/GigaPowerSupport or scan the QR code.
Get the most from AT&T GigaPower and find out what it can do for you.
From there, you’ll find answers to frequently asked questions.
• Internet Speed: How do I improve my speed?
• U-verse TV: How does AT&T GigaPower makes your U-verse TV experience better?
• U-verse Voice: Will GigaPower change my current U-verse Voice service?
• More Support: Having trouble with your GigaPower connection?
NeedafreeAT&T Code Scanner?Downloadandinstallfromyourmobileappstore.ThenscantheQRcode.
Check your connections:
Cables usually make an
audible click when secure.
TV Receivers not responding:
ConfirmServicelightissolidgreen
on the Wi-Fi Gateway. If so, hold the
TV receiver’s Power button down for
10 seconds and release, then wait
five minutes.
POWER
Power
button
Reset
Phone
Lines
Cable
Line
1 & 2
USB
Ethernet
1 2 3 4
DSL
Broadband
ONT
Reset
button
Check Power: Power light
on the Wi-Fi Gateway should
be green; if not, try another
electrical outlet.
Check Service light on front
of the Wi-Fi Gateway: If after
5 minutes, the light is red or off,
power down the Wi-Fi Gateway
byholdingdownredReset
button for 15 seconds.
Power
Battery
Ethernet
Wi-Fi
HomePNA
Broadband 1
Broadband 2
Service
Phone 1
Phone 2
USB
Green
Light
Service
Light
If your existing Wi-Fi settings did not transfer,
you will need to set up a new Wi-Fi Network
Name and Password. To do so, follow these steps:
·Use settings from new Wi-Fi Gateway
yellow sticker
·Open your device’s Wi-Fi connection settings,
selectyourWi-FiNetworkNameandenter
Wi-Fi Password to connect
·RecordandkeepyourWi-Fisettingsforfuture
reference when connecting all your Wi-Fi devices
For help, att.com/support
Wi-Fi Password: XXXXXXXXXXXX
Wi-Fi Network Name: ATTXXXXXXX
Front View
BackView
Reminder:
·Your Wi-Fi Gateway does not contain a battery backup.
·Batterybackupisavailableforpurchasefromthird-partymanufacturers
and retailers to keep you connected in the event of a power failure. Visit
att.com/batterybackup for more information.

UVE638A_NVG599_to_NVG599_wVoice_Swap_Guide_V5_update_IFC_RELEASE UVE638A_NVG599_to_NVG599_wVoice_Swap_Guide_V5_update_IBC_RELEASE
Belowisacompletedsetup.Yourconnectionsmayvary.
Whencomplete,theServicelightwillbeginflashing,thenturntosolidgreen.
IftheServicelightdoesnotturnsolidgreenorcontinuestoblinkafter5minutes,
see Need more help? on the back of this guide.
NOTE: Your TV may take a few minutes to display. Check your TV for service, if your
TV does not respond refer to Need more help? on the back of this guide.
Power up
Approximate time: 1–5 minutes
Set up
Approximate time: 10 minutes1. 2.
C. ·Carefully read and remove yellow
Power sticker covering the Power
port of new Wi-Fi Gateway
·Connect new power cord to
Power port of new Wi-Fi Gateway
and into electrical outlet
B.
·Transfer one connection at a time
from the existing Wi-Fi Gateway to
new Wi-Fi Gateway
A. ·Unplug power cord from existing
Wi-Fi Gateway
·Setpowercordaside
·StandnewWi-FiGatewayside-by-
side with existing Wi-Fi Gateway Lights may vary with setup.
Power
Batter y
Ethernet
Wi-Fi
HomePNA
Broadband 1
Broadband 2
Service
Phone 1
Phone 2
USB
Your Wi-Fi Gateway is now powering up. During this time (up to 5 minutes),
do not unplug the power cord or the green data cable, as this can permanently
damage the Wi-Fi Gateway and significantly delay your service activation.
Please note that your U-verse TV, Internet, and voice services will not operate during this process.
This includes recording TV shows.
Easy return
(Refertoreturninstructionsinyourkit)
4.
Returnyourequipmentatnocost
to you within 21 days to avoid
$150 charge.
Take original gateway and power
cordtonearestTheUPSStore.
BringyourAT&TAccountnumber
located on your packing slip.
Please do not return other devices
(e.g., backup battery, etc.).
UPSwillscanyourequipment,
provide a receipt, pack, and ship
equipment to AT&T at no cost
to you.
A. B. C.
Go Wi-Fi
Approximate time: 1–5 minutes3.
New Wi-Fi setup:
NOTE: Any custom settings made for security cameras, game consoles, etc.,
on your original Wi-Fi Gateway will also need to be made on your new Wi-Fi Gateway.
NOTE: If Wi-Fi settings did not transfer or to use new Wi-Fi Network Name and Password,
refer to Need more help? section on back page of guide.
·Open a browser and go to ufix.att.com/restore
·Log in to your U-verse account. If you forgot your User ID (primary AT&T email address) and Password,
help can be found on the account log-in screen.
·Follow the onscreen instructions to transfer the existing Wi-Fi settings.
·RecordexistingNetworkNameandWi-FiPasswordonseparateyellowstickerfromkit.
·Place new yellow sticker over your new Wi-Fi Gateway’s yellow sticker.
B.
A. Select only one option to begin the Wi-Fi setup.
Option 1: Connect using PC
·ConnectlaptoporPCwithanEthernetcable
to your Wi-Fi Gateway
·Continue to B
Option 2: Connect using smartphone/tablet
·EstablishatemporaryconnectionusingnewWi-Fi
settings located on yellow sticker on new Wi-Fi Gateway
·Open your device’s Wi-Fi connection settings and
selectyourWi-FiNetworkNameandenteryourWi-Fi
Password to connect to your network
·Continue to B
Reset
Phone
Lines
Cable
Line
1 & 2
USB
Ethernet
1 2 3 4
DSL
Broadband
ONT
Power
Reset
Phone
Lines
Cable
Line
1 & 2
USB
Ethernet
1 2 3 4
DSL
Broadband
ONT
Power
Wall Jack
Electrical
Outlet
Green
Data Cable
B
Gray
Phone Cable
NewPower
Cord
C
Wireless
Access Point
(Optional)
and/or
DVR
(NotShown)
(U-verse TV
Customers Only)
ExistingWi-FiGateway NewWi-FiGateway
Yellow
EthernetCable
B
Yellow
EthernetCable
B
B