AT&T U-verse TV User manual

UVEP668_ATT150430905_BC_redesign_REVISED_S4 UVEP668_ATT150430905_FC_redesign_REVISED_S4
Local Ethernet
1 2 3 4
DSL
Broadband
ONT Voice 1 & 2
Cable
Reset
POWER
PHONE
LINES 1 & 2
ETHERNET
BROADBAND
CABLE
ATT150430905
(UV Voice Add)
02/15
ATT100070695
FPO
Before installation:
Do not attempt to install your service until your
service activation date. You can find this date on
your packing slip.
These instructions will guide you through the process of installing U-verse Voice.
¿Habla español?
Por favor visite att.com/uverseguias para ver la informacion en
español. También pueden ver la siguiente guía: ATT150430905
(UV Voice Add) para más detalles.
Additional U-verse information
Manage your account:
Available 24/7, download the myAT&T app at att.com/myattapp
from your mobile device.
Support:
·For U-verse support, including live chat,
go to att.com/uversesupport
·Visit att.com/userguides to find this guide (UV Voice Add)
Accessibility Support:
Alternate formats now available in Large Print or Braille. Call
800.288.2020 and request your guide number (ATT150430905)
in an alternate format. Additional accessibility support:
·Special Needs Equipment:
- Phone: [phone]
- TTY: 800.772.2889
·Repair Center:
- Phone: [phone]
- TTY: 800.397.3172
·Accessible Tagged PDF: Visit att.com/userguides
·Device Compatibility Feature: Compatible to any TTY/TDD devices
with standard phone line
AT&T U-verse®Voice self-
installation
guide
·P lug one end of your phone cable into the Wi-Fi Gateway’s Phone Lines 1 & 2 port
and the other end into a standard phone or cordless base station
· Leave any cables that are already connected to the Wi-Fi Gateway as they are
Connect your primary phone
Approximate time: 10 minutes
1.
Phone cable Phone, cordless
base station,
or other phone
device (fax)
Electrical
Outlet
Power
Cord
Wi-Fi Gateway
Your device and connections may vary.
Reminder:
·Your gateway does not
contain a battery backup
·Battery backup is available
for purchase from third party
manufacturers and retailers
to keep you connected in the
event of a power failure. Visit
att.com/batterybackup
for more information

UVEP668_ATT150430905_P2_redesign_REVISED_S4 UVEP668_ATT150430905_P3_redesign_REVISED_S4
You have the option of activating your Voice service either by calling or going online.
ACall 877.377.0016 from the phone connected to your Wi-Fi Gateway and follow the
instructions to complete activation. Upon successful activation you will hear the following:
“Your telephone number xxx.xxx.xxxx has been successfully activated.”
OR
BOpen your Internet browser (e.g. Internet Explorer, Safari, etc.) and enter att.net/uverse into
your address bar.
·Enter your Account Number (if requested) and passcode
1. Your Account Number is available on your order confirmation email or letter.
2. Your Passcode is the four-digit number you selected when you placed your order.
·Follow the online instructions to complete activation of your Voice services.
Note: You will need your existing AT&T User ID and password
·Upon successful activation of your Voice service you will see the following: Congratulations!
Thank you for completing this process!
Note: Please make sure that you can make and receive calls from the
phone connected to the gateway to ensure that it is working.
Registration & Activation
Approximate time: 5 minutes2.
AT&T U-verse Voicemail incorporates the latest technology to save you time and money,
no matter where you are or how you communicate.
To set up your voicemail from your home phone:
1. Dial *98 (or dial your home phone number).
2. Follow the prompts to set-up your mailbox.
3. After creating your PIN, be sure to set-up your authentication code. This will allow
you to reset your PIN over the phone if you forget it.
After you have set up your voice mailbox, visit att.com/vmviewer for the option
of automatic delivery of your voicemail messages to your qualifying Wi-Fi device
or computer.
By downloading the AT&T Voicemail Viewer App, you can check your voicemail messages
visually, choosing the order in which you listen to them or even reading your messages as
voicemail-to-text.
Set up Voicemail from your home phone
Approximate time: 10 minutes3.
Manage your U-verse Phone and Voicemail features
To manage Phone Features online:
1. Log in to your online account at att.com/myatt
2. Click on HOME PHONE
3. Click on MANAGE FEATURES
To manage Voicemail Features online:
1. Log in to your online account at att.com/myatt
2. Click on HOME PHONE
3. Click on CHECK VOICEMAIL
4. Click on VOICEMAIL SETTINGS
For more information on managing Phone Features or Voicemail Settings go to att.com/uvfeatures
Need more help?
Visit att.com/uversesupport
Call us at 800.288.2020 and ask for “U-verse technical support.”
©2015 AT&T Intellectual Property. http://www.att.com/gen/privacy-policy?pid=2587 All rights reserved. AT&T, the AT&T logo
and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies.
Having trouble? Here are a few common issues to check:
Still having problems? Many issues can be resolved with these simple steps:
1. Check your connections.
Check all cables and cords to ensure they are connected properly and securely.
2a. Power down, power up.
Unplug the power cord from the back of the Wi-Fi Gateway. Leave the
Wi-Fi Gateway unplugged for 15 seconds and plug it back in.
2b. Wait for blinking indicator lights.
You may need to wait up to two minutes for blinking indicator lights to
turn solid green.
Did you activate your
voice service?
You must complete activation for
your AT&T U-verse Voice service to
work correctly. See step 2.
What is your service
activation date?
Begin installation anytime on your
service activation date. You can find
this date on your packing slip.