AT&T U-verse TV User manual

BC_UVE470_IPDSL_Motorola_VoIP_CSI_Guide_Release FC_UVE470_IPDSL_Motorola_VoIP_CSI_Guide_Release
Locate in your home:
FPO
Support materials
User Guide, Terms of Service
Packing slip
(includes service activation date)
Terms of Service
Quick Guide
AT&T U-verse
Battery Backup Unit (BBU) will
provide you with backup power
in the event of a power outage.
(BBU color may vary.)
Terms of Service
User Guide
In the box:
AT&T U-verse®Voice
self-
installation
guide
Before installation:
Do not attempt to install your
service until your service activation
date. You can find this date on
your packing slip.
Before you begin:
1. Check your service activation date.
Do not attempt to install your service until 8pm
or later on the date provided to you by AT&T.
This date is also located on your packing slip.
2. Do you have a monitored home security
system or health alarm?
You will need to contact your home security
and/or health alarm providers after completing
all of the installation steps in this guide to ensure
that their services have not been affected.
Get started Approximate installation time: 45 minutes
8pm
Wireless Gateway
ATT91800646-4
ATT110900779-2
IP-DSL Motorola Voice Guide
FPO
10/12
©2012 AT&T Intellectual Property. http://www.att.com/gen/privacy-policy?pid=2587 All rights reserved. AT&T, the AT&T logo and all other AT&T marks
contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies.
Need more help?
Click or Live Chat online: att.com/uversesupport.
Call us: Dial 1.800.288.2020 and ask for “U-verse technical support.”
Having trouble?
Many issues can be resolved in two simple steps:
1. Check your connections.
Verify that cables, cords, and filters on all devices are connected as specified in steps 1A–1E.
Make sure:
•The dual-port filter (optional) is plugged into the wall jack (and not the Wireless Gateway).
•The data cable is plugged into the DSL port on the dual-port filter.
•Your phone cable is connected to the Phone port on the dual-port filter.
Cables usually make an audible “click” when secure. If connections are secure and you are still
unable to connect to the Internet, try another wall jack. If you have traditional phone service, plug a
phone directly into the wall jack to confirm dial tone.
2a. Power down, power up.
Shut down your computer, and unplug the black power cord and any other devices from the back
of the Wireless Gateway. Wait 15 seconds and then plug devices back in, making sure the Wireless
Gateway’s Power light is on. You should see a solid green Power light indicating a successful power
connection (if the light is not on, try another electrical outlet). Then turn your computer back on.
2b. Wait for blinking indicator lights.
Wait for blinking indicator lights to turn solid green (may take up to two minutes), and then attempt
to access the Internet.
Additional AT&T U-verse information
Check out the User Guide:
Now that you have successfully installed AT&T
U-verse Internet, check out the Internet User
Guide for more information about your email
and security features. This guide is also available
online at att.com/userguides.
Go online:
Go to att.com/myatt to manage your AT&T
U-verse account.
¿Habla español?
Por favor visite att.com/uverseguias para ver
la información en Español. Tambien pueden
ver la siguiente guia: ATT110900779-2 (IP-DSL
Motorola Voice Guide) para más detalles.
Specific issues
I have a monitored home security system or health alarm.
You will need to contact your home security and/or health alarm
providers after completing all of the installation steps in this guide
to ensure that their services have not been affected.
My Power indicator light turns amber during the
power up sequence.
Don’t worry. This is a normal part of the power up sequence—
just remember not to unplug the power cord or green data cable
when the light is still amber. At the end of the sequence,
the Broadband and Service indicator lights will be solid green.
Where can I go for further installation assistance or to
download the online support tool?
For further installation assistance or to download the online
support tool for features configuration, such as wireless
networking service, go to uverseactivation.att.com.
Why do I need to install phone line filters?
Without a DSL filter, you may experience disruptions or hear static
on the phone line. You may purchase additional filters (including
wall mount filters) from the AT&T Store at att.com/equipment
or at most electronics and computer stores. While AT&T services
generally work with third-party devices, they are not specifically
supported by AT&T.
There’s static on the phone line.
Make sure there are port filters properly installed on all phone
devices, digital video recorders, monitored alarm systems, satellite
systems, fax machines, cable systems, and any other devices
plugged into a wall jack.
Every time I try to browse a Web page, I get a message
saying “Detecting Proxy Settings.”
In Internet Explorer, under Tools > Internet Options >
Connections > LAN Settings, uncheck any checked boxes and
click OK.

You can find more detailed installation instructions online at att.com/installhelp.
Set up Approximate time: 15 minutes
1
A
B
C
For an online installation tutorial, go to att.com/installhelp.
Note: If you already have a phone connected to your AT&T U-verse Voice service and want
to add a second line, skip to “Adding a second line” under step 3.
Power down your existing Gateway by removing the power cord from the electrical outlet, and
disconnecting the other end from the Gateway. You will not need this power cord with the new setup.
Connect the provided Battery Backup Unit (BBU) to the Wireless Gateway’s Power port.
Plug the BBU into a standard electrical outlet.
Connect one end of your phone cable into the Wireless Gateway’s phone line 1 port, and connect
the other end to a standard phone or cordless base station.
Move the switch on the back of the BBU to the “on” position.
Note: The BBU must be charged to be fully operational;
however, installation of your service may continue while
charging the BBU. While the BBU is charging, it may emit a
beeping sound. Charging the BBU will take approximately
18 hours.
Your Wireless Gateway is now powering up. During this time,
the Broadband light will turn red. Wait up to five minutes for
the indicator lights for Broadband and Service to turn solid
green and the Ethernet indicator light to start blinking green.
During this time, do not unplug the BBU or green data
cable, as this can damage the Gateway.
If the Broadband and Service lights do not turn solid green
after 10 minutes, see the “Having trouble?” section on the
back of this guide.
Important: You will have a dial tone after
completing step 2, but will only be able to make
emergency and toll-free calls until you activate
your service in step 3.
Power up Approximate time: 15 minutes
2
IFC_UVE470_IPDSL_Motorola_VoIP_CSI_Guide_Release IFC_UVE470_IPDSL_Motorola_VoIP_CSI_Guide_Release
Questions? See the “Having trouble?” and “Specific
issues” sections on the back of this guide
for tips and answers to common questions.
To learn more about the benefits and
features of your AT&T U-verse service,
visit att.com/u-verse/newcustomer.
Stay connected on the go! AT&T Wi-Fi Basic is included with your AT&T U-verse
High Speed Internet service, so you can access the Internet at thousands of AT&T Wi-Fi Hot
Spots across the country. Visit attwifi.com to learn more.
Electrical
outlet
New setup:
BBU
B
Ethernet
cable
Wall jack
Battery Backup Unit (BBU)
Wireless Gateway Indicator Lights
ON
OFF
Adding a second line
A. Disconnect the phone cord from your primary phone
and connect a voice line splitter to the Gateway.
B. Connect the phone cables of both phones to the first
and second ports of the splitter.
C. Complete the mandatory activation call (step 3 above)
from the phone you just connected.
If you ordered a second AT&T U-verse Voice service line
(with a different phone number), follow the instructions below:
Note: If you ordered two separate lines with your initial installation,
connect the first as explained in step 1 and the second as described above.
Congratulations! You’ve successfully installed AT&T U-verse Voice.
Call 1.877.377.0016 from the phone you set up in step 1, and follow
the voice instructions to complete the activation.
Upon successful activation you will hear the following: “Your telephone
number XXX.XXX.XXXX has been successfully activated.”
Mandatory activation call
3Approximate time: 5 minutes
Data cable
Phone cable
C
Computer
Motorola Wireless
Gateway
ETHERNET
RESET POWER
Electrical
outlet
Ethernet
cable
Wall jack
Data cable
Computer
Motorola Wireless
Gateway
ETHERNET
RESET POWER
Power cord
A
Exisiting setup:
PHONE 1
PHONE 2
SERVICE
BROADBAND
WI-FI SET UP
WIRELESS
Line 2
Line 1