AT&T U-verse TV User manual

AT&T U-verse®Voice and
High Speed Internet
Wi-Fi Gateway self-
installation
guide
Before installation:
Do not attempt to install your
service until your service
activation date. You can find this
date on your packing slip.
Get started Approximate installation time: 55 minutes
Before you begin:
8pm
1. Check your service activation date.
Do not attempt to install your services until
8pm or later on the date provided to you
by AT&T. This date is also located on your
packing slip.
2. Do you have a monitored home security system
or health alarm?
If either of these apply to you, you will need an AT&T
technician to install your service. Call 1.800.288.2020 to
schedule an appointment. Additional charges will apply
for professional installation services from an AT&T U-verse
service technician.
In the box:
5031 Wi-Fi Gateway
Yellow Ethernet cable
Green Data cable
Battery Backup
Unit (BBU)
Packing slip
Your 4-digit passcode.
You received a separate
letter confirming the 4-digit
passcode you designated
when placing your order.
911 Acknowledgment form
Terms of Service
AT&T U-verse Voice User Guide
AT&T High Speed Internet User Guide
911 stickers
Images are not to scale.
(UV Double Play Internet + Voice)
2/13
ATT122090839-3

Set up Approximate time: 10 minutes
Connect the green data cable from the Wi-Fi
Gateway’s DSL Broadband port to your wall jack.
Green Data cable
Wall jack
Remove the sticker covering the Power port. Connect
the yellow Ethernet cable from the Wi-Fi Gateway’s
Ethernet port to your computer’s Ethernet port.
Computer Ethernet port
Yellow Ethernet cable
Green Data cable
Connect the Battery Backup Unit (BBU) to the
Wi-Fi Gateway’s Power port. Plug the BBU into a
standard electrical outlet only. Wait until Step 2
before you turn on the BBU.
Yellow Ethernet cable
Green Data cable
Battery Backup
Unit (BBU)
Electrical
outlet
Plug one end of your phone cable into the
Wi-Fi Gateway’s Phone Lines 1 & 2 port
and the other end into a standard phone or
cordless base station.
Phone, cordless
base station,
or other phone
device (fax)
Yellow Ethernet cable
Green Data cable
Battery Backup
Unit (BBU)
Electrical
outlet
For best results, connect
only the devices and power
supply depicted above.
Images are not to scale.
Power up Approximate time: 15 minutes
•Move the switch on the back of the Battery Backup Unit (BBU) to the “on”
position.
•Your Wi-Fi Gateway is now powering up. Wait up to five minutes for the
Broadband and Service indicator lights to turn solid green.
During this time, do not unplug the BBU or green data cable, as this can permanently
damage the Wi-Fi Gateway and significantly delay your Service Activation.
•If the Broadband and Service lights do not turn solid green or continue to
blink after 15 minutes, see “Having Trouble?” on the back of this guide.
Note: The BBU must be charged for approximately 18 hours before it is fully
operational; however installation of your service may continue while the BBU
is charging. The BBU may emit a beeping sound while charging.
Wi-Fi Gateway
indicator lights
Battery Backup Unit (BBU)
Registration & Activation (required)
Approximate time: 20 minutes
Note: You must complete both activation steps in order to use your Internet and Voice services.
You will have a dial tone after completing Step 2, but will only be able to make
emergency and toll-free calls until you activate your Voice service in Step 3B.
Open your Internet browser (e.g., Internet
Explorer, Safari, etc.):
•The online registration process will start
automatically to help you activate your Internet
and Voice services.
•If the registration process does not start
automatically:
1. Turn off security or firewall software, or give
permission to “allow the network connection” if
prompted by your browser, in order to connect to
the AT&T network.
2. Enter att.net/uverse into your address bar.
•Continue your online registration using the 4-digit
passcode you created when you placed your order—
it was mailed to you separately for your reference.
To activate your Voice
service to make calls:
Call 1.877.377.0016 from
the phone you set up in
Step 1D, and follow
the voice instructions to
complete the activation.
Upon successful activation, you will
hear the following: “Your telephone
number XXX.XXX.XXXX has been
successfully activated.”
Go Wi-Fi (optional) Approximate time: 10 minutes
Write down the Wi-Fi Network Name (SSID) and Wi-Fi Password (Wireless Network Key) to configure
additional Wi-Fi devices. This information is on the side of your Wi-Fi Gateway. The Wi-Fi Network Name
consists of “ATT” plus the last three digits of the Wi-Fi Gateway’s serial number. Be sure to record this
information in the form below.
Now configure your Wi-Fi network:
•Go to your computer’s “Wireless Network Settings”
and refresh the network list.
•Select your Wi-Fi Network Name (SSID) from the list.
You may need to scroll through the list to find your
Wi-Fi Network Name.
•Enter the 10-digit Wi-Fi Password (Wireless
Network Key) in the Password field to connect to
your network.
Congratulations! You should now be
connected to the Internet via Wi-Fi.
Questions?
Go online: Visit att.com/uversesupport
To learn more about the benefits and features of your AT&T
U-verse service, visit att.com/u-verse/newcustomer
Stay connected on the go!
AT&T Wi-Fi Basic is included with your AT&T U-verse High Speed Internet service, so you can access
the Internet at thousands of AT&T Wi-Fi Hot Spots across the country. Visit attwifi.com to learn more.
Wi-Fi Network Name (SSID)
10-digit Wi-Fi Password (Wireless Network Key)

Set up Voicemail from your home phone
AT&T U-verse Voicemail incorporates the latest technology to save you time and money, no matter where you are or
how you communicate.
To set up your voicemail from your home phone:
1. Dial *98 (or dial your home phone number).
2. Follow the prompts to set-up your mailbox.
3. After creating your pin, be sure to set-up your authentication code. This will allow you to reset your pin over
the phone if you forget it.
After you have set up your voice mailbox, visit att.com/vmviewer for the option of automatic delivery of your
voicemail messages to your qualifying Wi-Fi device or computer.
By downloading the AT&T Voicemail Viewer App, you can check your voicemail messages visually, choosing the
order in which you listen to them or even reading your messages as voicemail-to-text.
Manage your U-verse Phone and Voicemail features
To manage Phone Features online:
1. Log in to your online account at att.com/myatt
2. Click on home phone
3. Click on manage features
To manage Voicemail Features online:
1. Log in to your online account at att.com/myatt
2. Click on home phone
3. Click on check voicemail
4. Click on voicemail settings
Having trouble? Here are a few common issues to check:
What is your service activation date?
Do not attempt to install your service until
8pm or later on your service activation date.
You can find this date on your packing slip.
Did you make the required activation call?
You must complete activation for your AT&T U-verse
Voice service to work correctly. See Step 3B.
Still having problems? Many issues can be resolved with these simple steps:
1. Check your connections.
Check all cables and cords to ensure they are connected properly and securely.
2a. Power down, power up.
Unplug the BBU power cord from the back of the Wi-Fi Gateway. Leave the Wi-Fi Gateway
unplugged for 15 seconds and plug it back in.
2b. Wait for blinking indicator lights.
You may need to wait up to two minutes for blinking indicator lights to turn solid green.
Additional AT&T U-verse information
Check out the User Guides online:
Visit att.com/userguides to find an electronic version of
this guide ATT122090839-3 (UV Double Play Internet + Voice)
and other support information.
Manage your account:
Go to att.com/myuverse to manage your AT&T U-verse account.
To view & pay your bill download the new myAT&T app at
att.com/anytime today.
¿Habla español?
Por favor visite att.com/uverseguias para ver la informacion en
español. También pueden ver la siguiente guía: ATT122090839-3
(UV Double Play Internet + Voice) para más detalles.
Accessibility Support:
Alternate formats now available in Large Print or Braille. Call
1.800.288.2020 and request your guide number (ATT122090839-3)
in an alternate format. Additional accessibility support:
• Customers with Disabilities:
- Voice Calls: 1.800.288.8303
- TTY Calls: 1.800.536.8890
• Repair Center:
- Voice Calls: 1.800.246.8464
- TTY Calls: 1.800.397.3172
• Accessible Tagged PDF: Visit att.com/userguides
• Device Compatibility Feature: Compatible with any TTY/TDD
devices with standard phone line
Need more help?
Go online: Visit att.com/uversesupport
Call us: Dial 1.800.288.2020 and ask for “U-verse technical support.”
2Wire is a registered trademark of 2Wire, Inc. ©2012 AT&T Intellectual Property. http://www.att.com/gen/privacy-policy?pid=2587 All rights reserved.
AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies.
For more information on managing Phone Features or Voicemail Settings go to att.com/uvfeatures