AT&T U-verse TV User manual

Battery Backup Unit
Rev B
On A/C
On Battery
Fault
Testing Battery
Low Battery
Replace Battery
Battery Backup Unit
Rev B
On A/C
On Battery
Fault
Testing Battery
Low Battery
Replace Battery
Battery Backup Unit
Rev B
On A/C
On Battery
Fault
Testing Battery
Low Battery
Replace Battery
Reset
Ethernet Phone
Lines 1 & 2
DSL
Broadband
USB
USB
HDMI
Reset
Ethernet Phone
Lines 1 & 2
DSL
Broadband
USB
Service Activation Date: X:XX PM on XX/XX/XXXX
Thank you
for choosing
AT&T U-verse®
Your order confirmation
Monthly Recurring Charge
One Time Charge
Account number:
Installation date:
123456789
9/5/2013
Your First Bill $XXX
$XXX
$XX
Monthly Recurring Charge
One Time Charge
$XX
$XX
$XX
$XX
$XX
$XX
Reset
Ethernet Phone
Lines 1 & 2
DSL
Broadband
USB
Battery Backup Unit
Rev B
On A/C
On Battery
Fault
Testing Battery
Low Battery
Replace Battery
click
click
click
SSID: ATTXXX
Wireless Network Key: XXXXXXXXXX
For help: att.com/support
Wi-Fi Network Name (SSID)
10-digit Wi-Fi Password (Wireless Network Key)
Power
Ethernet
Wireless
Phone 1
Phone 2
USB
Broadband
Service
POWER
Ethernet
Wireless
Phone 1
Phone 2
USB
BROADBAND 2
SERVICE
BROADBAND 1
ETHERNET
WIRELESS
PHONE 1
PHONE 2
HOME PNA
ETHERNET
1 2 3 4
DSL
BROADBAND
ONT PHONE
LINES
1 & 2
CABLE
RESET
USB
Battery Backup Unit
Rev B
On A/C
On Battery
Fault
Testing Battery
Low Battery
Replace Battery
Battery Backup Unit
Rev B
On A/C
On Battery
Fault
Testing Battery
Low Battery
Replace Battery
Battery Backup Unit
Rev B
On A/C
On Battery
Fault
Testing Battery
Low Battery
Replace Battery
Reset
Ethernet Phone
Lines 1 & 2
DSL
Broadband
USB
USB
HDMI
Reset
Ethernet Phone
Lines 1 & 2
DSL
Broadband
USB
Service Activation Date: X:XX PM on XX/XX/XXXX
Thank you
for choosing
AT&T U-verse®
Your order confirmation
Monthly Recurring Charge
One Time Charge
Account number:
Installation date:
123456789
9/5/2013
Your First Bill $XXX
$XXX
$XX
Monthly Recurring Charge
One Time Charge
$XX
$XX
$XX
$XX
$XX
$XX
Reset
Ethernet Phone
Lines 1 & 2
DSL
Broadband
USB
Battery Backup Unit
Rev B
On A/C
On Battery
Fault
Testing Battery
Low Battery
Replace Battery
click
click
click
SSID: ATTXXX
Wireless Network Key: XXXXXXXXXX
For help: att.com/support
Wi-Fi Network Name (SSID)
10-digit Wi-Fi Password (Wireless Network Key)
Power
Ethernet
Wireless
Phone 1
Phone 2
USB
Broadband
Service
POWER
BROADBAND 2
SERVICE
BROADBAND 1
USB
ETHERNET
WIRELESS
PHONE 1
PHONE 2
HOME PNA
Ethernet
1 2 3 4
DSL
Broadband
ONT Phone
Lines
1 & 2
Cable
Line
Reset
USB
Get started Total approximate installation time: 20 minutes
UVEP685_Pace_5168_WG_HSIA_Swap_Guide_BC_RELEASE UVEP685_Pace_5168_WG_HSIA_Swap_Guide_FC_RELEASE
ATT130300854-3
Pace 5168 WG HSI A Swap Gu ide
08/15
These instructions will guide you through the process of replacing your AT&T U-verse Wi-Fi Gateway.
In the box:
Wi-Fi Gateway
(Front View)
ATT100070695
FPO
©2015 AT&T Intellectual Property. All rights reserved. AT&T and Globe logo are trademarks of AT&T Intellectual Property.
Additional U-verse information
Manage your account:
Available 24/7, download the myAT&T app at
att.com/myattapp from your mobile device.
Support:
For U-verse support, including live chat,
go to att.com/uversesupport
¿Hablas español?
Visita att.com/uverseguias para ver la información en
español. También puedes ver la siguiente guía:
ATT130300854-3 Pace 5168 WG HSIA Swap Guide
para más detalles.
Accessibility Support:
• Alternate formats now available in Large Print or Braille.
Call 800.288.2020 and request your guide number
(
ATT130300854-3 )
• Special Needs Equipment:
- Phone: [phone]
- TTY: 800.772.2889
• Repair Center:
- Phone: [phone]
- TTY: 800.397.3172
• Accessible Tagged PDF: Visit att.com/userguides to find
this guide (ATT130300854-3 Pace 5168 WG HSIA Swap Guide).
• Device Compatibility Feature: Compatible with any TTY/TDD
devices with standard phone line
Wi-Fi Gateway Power light is amber: Don’t worry. This is a normal part of the power-up sequence.
Additional assistance: Call 800.288.2020 and ask for “U-verse technical support”
No Internet service:
Need more help?
Check your connections:
Cables usually make an
audible click when secure.
Check Power: Power light
on the Wi-Fi Gateway should
be green; if not, try another
electrical outlet.
If your existing Wi-Fi settings did not transfer,
you will need to set up a new Wi-Fi Network
Name and Password. To do so, follow these
steps:
·Use settings from new Wi-Fi Gateway
yellow sticker
· Open your device’s Wi-Fi connection settings,
select your Wi-Fi Network Name, and enter
Wi-Fi Password to connect
· Record and keep your Wi-Fi settings for future
reference when connecting all your Wi-Fi devices
For help, visit att.com/support
Wi-Fi Password: XXXXXXXXXX
Wi-Fi Network Name: ATTXXX
For use with High Speed Internet
Check Service light on front
of the Wi-Fi Gateway: If after
5 minutes, the light is red or off,
power down the Wi-Fi Gateway by
holding down the red reset button
for 15 seconds.
Green
Light
Service
Light
Front View
Back View
Reset
Button
Wi-Fi Gateway replacement
self-installation guide
Power Cord
Battery Backup Unit
Rev B
On A/C
On Battery
Fault
Testing Battery
Low Battery
Replace Battery
Battery Backup Unit
Rev B
On A/C
On Battery
Fault
Testing Battery
Low Battery
Replace Battery
Battery Backup Unit
Rev B
On A/C
On Battery
Fault
Testing Battery
Low Battery
Replace Battery
Reset
Ethernet Phone
Lines 1 & 2
DSL
Broadband
USB
USB
HDMI
Reset
Ethernet Phone
Lines 1 & 2
DSL
Broadband
USB
Service Activation Date: X:XX PM on XX/XX/XXXX
Thank you
for choosing
AT&T U-verse®
Your order confirmation
Monthly Recurring Charge
One Time Charge
Account number:
Installation date:
123456789
9/5/2013
Your First Bill $XXX
$XXX
$XX
Monthly Recurring Charge
One Time Charge
$XX
$XX
$XX
$XX
$XX
$XX
Reset
Ethernet Phone
Lines 1 & 2
DSL
Broadband
USB
Battery Backup Unit
Rev B
On A/C
On Battery
Fault
Testing Battery
Low Battery
Replace Battery
click
click
click
SSID: ATTXXX
Wireless Network Key: XXXXXXXXXX
For help: att.com/support
Wi-Fi Network Name (SSID)
10-digit Wi-Fi Password (Wireless Network Key)
Power
Ethernet
Wireless
Phone 1
Phone 2
USB
Broadband
Service
POWER
Ethernet
Wireless
Phone 1
Phone 2
USB
BROADBAND 2
SERVICE
BROADBAND 1
ETHERNET
WIRELESS
PHONE 1
PHONE 2
HOME PNA
ETHERNET
1 2 3 4
DSL
BROADBAND
ONT PHONE
LINES
1 & 2
CABLE
RESET
USB

UVEP685_Pace_5168_WG_HSIA_Swap_Guide_IFC_RELEASE UVEP685_Pace_5168_WG_HSIA_Swap_Guide_IBC_RELEASE
Set up
Approximate time: 10 minutes
1.
A. ·Unplug power cord from
existing Wi-Fi Gateway
·Stand new Wi-Fi Gateway
side-by-side with existing
Wi-Fi Gateway
C. ·Carefully read and remove yellow
power sticker covering the Power
port of new Wi-Fi Gateway
·Connect new power cord to
power port of new Wi-Fi Gateway
and into electrical outlet
B. ·Transfer one connection
at a time from the
existing Wi-Fi Gateway
to new Wi-Fi Gateway
You will not have Internet service while you’re replacing your U-verse Wi-Fi Gateway.
Below is a completed setup. Your existing Wi-Fi Gateway and connections may vary.
Go Wi-Fi
Approximate time: 1-5 minutes
New Wi-Fi setup:
NOTE: Any custom settings made for security cameras, game consoles, etc.,
on your original Wi-Fi Gateway will also need to be made on your new Wi-Fi Gateway.
NOTE: If Wi-Fi settings did not transfer or to use new Wi-Fi Network Name and Password,
refer to the Need more help? section on the back page of this guide.
·Open a browser and go to ufix.att.com/restore
· Log in to your U-verse account. If you forgot your User ID (primary AT&T email address) and Password,
help can be found on the account log-in screen.
·Follow the onscreen instructions to transfer the existing Wi-Fi settings.
· Record existing Network Name and Wi-Fi Password on separate yellow sticker from kit.
· Place new yellow sticker over your new Wi-Fi Gateway’s yellow sticker.
B.
A. Select only one option to begin the Wi-Fi Setup
Option 1: Connect using PC
· Connect laptop or PC with an Ethernet cable
to your Wi-Fi Gateway
·Continue to B
Option 2: Connect using smartphone/tablet
· Establish a temporary connection using new Wi-Fi
settings located on yellow sticker on new Wi-Fi Gateway
· Open your device’s Wi-Fi connection settings and
select your Wi-Fi Network Name and enter your Wi-Fi
Password to connect to your network
·Continue to B
Easy Return
(Refer to return instructions in your kit)
Return your equipment at no cost
to you within 21 days to avoid a
$150 charge.
Take original Wi-Fi Gateway
and power cord to nearest The
UPS Store. Bring your AT&T
account number located on your
packing slip.
Please do not return other devices.
UPS will scan your equipment,
provide a receipt, pack, and ship
equipment to AT&T at no cost
to you.
A. B. C.
New Wi-Fi Gateway indicator lights on
front panel. Lights may vary with setup.
When complete, the Service light will begin flashing, then turn to solid green.
If the Service light does not turn solid green or continues to blink after 5 minutes,
see Need more help? on the back of this guide.
Power up
Approximate time: 1-5 minutes
Your Wi-Fi Gateway is now powering up. During this time (up to 5 minutes),
do not unplug the power cord or the green data cable, as this can permanently
damage the Wi-Fi Gateway and significantly delay your service activation.
ETHERNET
1 2 3 4
DSL
BROADBAND
ONT PHONE
LINES
1 & 2
CABLE
USB
ETHERNET
1 2 3 4
DSL
BROADBAND
ONT PHONE
LINES
1 & 2
CABLE
RESET
USB
RESET
Existing Wi-Fi Gateway New Wi-Fi Gateway
Electrical
Outlet
Yellow
Ethernet Cable
B
Green
Data Cable
B
New Power
Cord
C
Wall Jack
Battery Backup Unit
Rev B
On A/C
On Battery
Fault
Testing Battery
Low Battery
Replace Battery
Battery Backup Unit
Rev B
On A/C
On Battery
Fault
Testing Battery
Low Battery
Replace Battery
Battery Backup Unit
Rev B
On A/C
On Battery
Fault
Testing Battery
Low Battery
Replace Battery
Reset
Ethernet Phone
Lines 1 & 2
DSL
Broadband
USB
USB
HDMI
Reset
Ethernet Phone
Lines 1 & 2
DSL
Broadband
USB
Service Activation Date: X:XX PM on XX/XX/XXXX
Thank you
for choosing
AT&T U-verse®
Your order confirmation
Monthly Recurring Charge
One Time Charge
Account number:
Installation date:
123456789
9/5/2013
Your First Bill $XXX
$XXX
$XX
Monthly Recurring Charge
One Time Charge
$XX
$XX
$XX
$XX
$XX
$XX
Reset
Ethernet Phone
Lines 1 & 2
DSL
Broadband
USB
Battery Backup Unit
Rev B
On A/C
On Battery
Fault
Testing Battery
Low Battery
Replace Battery
click
click
click
SSID: ATTXXX
Wireless Network Key: XXXXXXXXXX
For help: att.com/support
Wi-Fi Network Name (SSID)
10-digit Wi-Fi Password (Wireless Network Key)
Power
Ethernet
Wireless
Phone 1
Phone 2
USB
Broadband
Service
POWER
Ethernet
Wireless
Phone 1
Phone 2
USB
BROADBAND 2
SERVICE
BROADBAND 1
ETHERNET
WIRELESS
PHONE 1
PHONE 2
HOME PNA
ETHERNET
1 2 3 4
DSL
BROADBAND
ONT PHONE
LINES
1 & 2
CABLE
RESET
USB
3.
4.
2.