AT&T U-verse TV User manual

Having Trouble?
Many issues can be resolved in three simple steps:
1. Check your connections.
Verify that cables and cords on all devices are connected as specified in step 1. Cables usually make an
audible click when secure. If connections are secure and you are still unable to connect to the Internet,
try another phone jack. If you have AT&T voice service, make sure the phone jack has a dial tone.
2. Power down, power up.
Shut down your computer and unplug the black power adapter and any other devices from the back
of the gateway. Wait 15 seconds and then plug devices back in, making sure the gateway’s Power
light is on. You should see a solid green Power light indicating a successful power connection (if the
light is not on, try another power outlet). Then turn your computer back on.
Important: When you power down, you will temporarily lose your AT&T U-verse® TV service,
your TV/DVR connection, and your phone service (if you have AT&T U-verse VoiceSM).
3. Wait for blinking indicator lights.
Wait for blinking indicator lights to turn solid green (may take up to two minutes), then attempt to
access the Internet.
First, gather materials needed for setup.
Next, locate the Residential Gateway 3800 in your home (most likely it’s near your TV).
Its location will determine which installation instructions you should follow.
Get Started Approximate installation time: 60 minutes
UVE219_HSIA_3800_Back_RELEASE UVE219_HSIA_3800_Front_RELEASE
Additional AT&T U-verse information
Check out the Quick Guide:
Now that you have successfully installed AT&T
U-verse Internet, check out the Internet Quick
Guide for more information about your email
and security features. This guide is also available
online at support.att.com/userguides.
Go online:
To manage your AT&T U-verse account,
go to att.com/uversecentral.
Quick Guide
Habla español?
Para las guías en español, por favor visitar
support.att.com/userguides (en inglés).
Specific issues
I have a home security system, health alarm, or water
meter monitor.
You will need special installation assistance. Call 1.800.288.2020
to schedule an appointment with an AT&T U-verse service
technician or call your monitoring provider. Additional charges
will apply for professional installation services from an AT&T
U-verse service technician.
My power indicator light turns amber during the
power-up sequence.
Don’t worry. This is a normal part of the power-up sequence —
just remember not to unplug the power adapter or green data
cable when the light is still amber. At the end of the sequence,
the Broadband and Service indicator lights will be solid green.
Where can I go for further installation assistance or to
download the online support tool?
For further installation assistance or to download the online
support tool for features configuration, such as wireless
networking service, go to uverseactivation.att.com.
Every time I try to browse a Web page, I get a message
saying “Detecting Proxy Settings.”
Run the Internet Connection Wizard (in Internet Explorer under
Tools > Internet Options > Connection Setup). When prompted
to enter proxy settings, don’t select anything.
Need more help?
Go online: Visit att.com/uversesupport.
Call us: Dial 1.800.288.2020 and ask for “U-verse technical support.”
2Wire is a registered trademark of 2Wire, Inc . ©2009 –2010 AT&T Intellectual Proper ty. All rights reserved. AT&T, the AT&T logo
and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies.
Internet Quick Guide
Quick Guide
Ethernet cable
(yellow)
Your 4-digit passcode.
You received a separate
letter confirming the 4-digit
passcode you designated
when placing your order
AT&T U-verse®
High Speed Internet
Residential Gateway Self-
InStallatIon
GuIde
ATT102400722 (9/10)
(UV HSIA 380 0 CSI GUIDE)
FPO

Activate Approximate time: 20 minutes
3
• Open your Internet browser (e.g., Internet Explorer or Safari). The online
registration process will start automatically to assist you in activating your
service. If it does not, type att.net/uverse into your address bar.
• Continue with online registration using the 4-digit passcode you created when
you placed your order—it was mailed to you separately for your reference.
Congratulations! You should now be connected to the Internet.
3600HGV
Service
Broadband
Phone 2
Phone 1
Wireless
Local Ethernet
SN: For Advanced Configuration: http://192.168.1.254
System Password:
Mac Address:
Wireless Network Key:
Note: If you’re using an Ethernet
cable for your connection, the
Local Ethernet light should blink.
When you connect wirelessly, the
Wireless light will blink.
3600HGV
Service
Broadband
Phone 2
Phone 1
Wireless
Local Ethernet
SN: For Advanced Configuration: http://192.168.1.254
System Password:
Mac Address:
Wireless Network Key:
Blinking green
Solid green
Solid green
2Confirm connections Approximate time: 10 minutes
Make sure the indicator lights for Broadband and Service turn solid green and the
indicator light for either Local Ethernet or Wireless (depending on your connection
type) is blinking green.
If the Broadband and Service lights do not turn solid green or continue to blink
after 10 minutes, see the “Having Trouble?” section on the back of this guide.
Stay connected on the go!
AT&T Wi-Fi Basic is included with your AT&T U-verse High Speed Internet service, so
you can access the Internet at thousands of AT&T Wi-Fi Hot Spots across the country.
Visit attwifi.com to learn more.
UVE219_HSIA_3800_Inside_RELEASE UVE219_HSIA_3800_Inside_RELEASE
Set up Approximate time: 10 minutes
1
For best results, connect only the devices/adapters depicted below.
Connect the yellow Ethernet cable from the gateway Local Ethernet
port to the computer Local Ethernet port.
Questions? See the “Having Trouble?” and “Specific Issues” sections on the
back of this guide for tips and answers to common questions.
PHONES
LINES 1 & 2PHONE LINE AUX. LINE
LOCAL ETHERNET
RESET
POWER 2 3 41
PC Ethernet port
Electrical outlet
Phone ports
Ethernet ports
Power port
Residential Gateway—back panel
Ethernet cable
Note: Leave any
cables already in
these ports as
they are.
Note: Leave any cables that are already connected to the gateway as they are.
3600HGV
Service
Broadband
Phone 2
Phone 1
Wireless
Local Ethernet
SN: For Advanced Configuration: http://192.168.1.254
System Password:
Mac Address:
Wireless Network Key:
WPA
Network Name (SSID)
10-digit Wireless Network Key (WPA)
2 W I R E
4Wireless Internet setup
Write down your Network Name (SSID) and Wireless Network Key (WPA) to
configure a wireless device. This information is on the side of your gateway. The
Network Name consists of “2WIRE” plus the last three digits of the gateway’s
serial number. Be sure to record this information in the form to the right.
Now configure your wireless network:
• Go to your computer’s Wireless Network Settings and refresh the network list.
• Select your Network Name (SSID) from the list. You may need to scroll through
the list to find your SSID.
• Enter the 10-digit Wireless Network Key (WPA) in the password field to
connect to your network.
Approximate time: 20 minutes
Note: If you have a newer computer, it may already have wireless
capabilities built in. If not, you can purchase wireless cards and
adapters at att.com/equipment or an electronics store.