AT&T Polycom VVX 300 Series User manual

January 16, 2018
© 2018 AT&T Intellectual Property. All rights reserved. AT&T and Globe logo are registered trademarks of AT&T Intellectual
Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
AT&T Collaborate
AT&T Collaborate quick reference
Polycom VVX 300 series phones
This guide contains the key information
you need to get started using your
Polycom® VVX® 300-series (300, 301, 310,
311) phone with the AT&T CollaborateSM
service. The phones look the same, but the
VVX 300 and 301 have 10/100 Ethernet
ports and the VVX 310 and 311 have Gigabit
Ethernet (GbE) ports.
Collaborate is a Voice over IP (VoIP) system that transports calls over the
AT&T IP network rather than over the traditional public switched telephone
network. You can use Collaborate exactly as you use a traditional phone
system.
For more detailed information about using your phone, see the Polycom
VVX Business Media Phones User Guide, available from Polycom. Note that
not all Polycom features are available with Collaborate.
For reference, print this page and fill in the important information your administrator provides.
Description Detail
Your phone number (for external calls)
Your extension (for internal calls)
Your voicemail access number
Your administrator
Name:
Phone number:
Email:
The phones
Dialing basics
Special features
Polycom VVX 300-series

January 16, 2018
© 2018 AT&T Intellectual Property. All rights reserved. AT&T and Globe logo are registered trademarks of AT&T Intellectual
Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
AT&T Collaborate
Polycom VVX 300 series phones
The phones
The VVX 300, 301, 310, and 311 have 3 screens (Home, Calls, and Lines) that appear in the
phone's display window. These screens display information about your phone lines and
calls, and show the features and settings you can access.
•Home screen—Shows icons you can select to access messages, settings, and
information.
•Calls screen—Shows all active and on-hold calls for your line. This screen appears
automatically when you have an active call and 1 or more calls on hold.
•Lines screen—Shows your phone lines, favorites, and soft keys (keys that change
function based on the current activity). This is the screen that appears when your
phone is idle.
To display these screens during a call, press the Home button.
Use these buttons and keys with Collaborate.
Button/Key
Function
Button/Key
Function
1
Security slot
10
Volume control
2
Reversible tab
11
Mute
3
Speaker
12
Speakerphone
4
Soft keys
13
Headset
5
Transfer
14
Navigation/Select key
6
Keypad
15
Home
7
Messages
16
Line keys
8
Hold
17
Display window
9
Microphone
18
Message light

January 16, 2018
© 2018 AT&T Intellectual Property. All rights reserved. AT&T and Globe logo are registered trademarks of AT&T Intellectual
Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
AT&T Collaborate
Polycom VVX 300 series phones
Top
Dialing basics
With Collaborate, you don't need to use an out of network prefix (such as 9) when making
calls. The VVX 300-series phones can manage a maximum of 24 calls (active, incoming, and
held) at a time. You can have 1 active call in progress, with numerous other incoming calls
or calls on hold on all lines.
How to make calls
Collaborate simplifies making calls.
Action
Steps
Make a call
•
Enter a phone number, and then do 1 of
these things:
−Press a line key.
−Pick up the handset.
−Press Speakerphone or Headset.
−Press the Dial soft key.
Make a call from the Recent Calls list 1. From the Home screen, select
Directories, and then locate Recent
Calls.
2. From the Callsscreen, select a contact.
Make a call from your Favorites list 1. Do 1 of these things:
−From the Lines screen, press the
New Call soft key.
−From the Home screen, press the
New Call soft key.
2. Select Directory.
3. Select Favorites.
4. Select a favorite from the list.
Make a call to a favorite contact from
the Lines screen
•
If you've set up a speed dial key for this
contact, press the line key associated
with the favorite contact you want to
call. The call is automatically placed.
Make a call from a directory 1. Do 1 of these things:
−From the Home screen, select
Directories.
−From the Line screen, press the
Directorysoft key.
2. Choose a directory.

January 16, 2018
© 2018 AT&T Intellectual Property. All rights reserved. AT&T and Globe logo are registered trademarks of AT&T Intellectual
Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
AT&T Collaborate
Polycom VVX 300 series phones
Action
Steps
3. Select a contact. Your contact's
information appears.
4. Press the Dial soft key.
Return an earlier incoming call 1. From the Home screen, select
Directories.
2. Select Recent Calls, and then select
Type Received Calls.
3. Select a caller.
4. Press the Dial soft key.
Redial a number
•
On the
Home
screen, select
Redial
.
Put a call on hold or resume a call 1. During an active call, press the Hold
button or Hold soft key.
2. To resume the call, press the Hold
button again or press the Resume soft
key.
If more than 1 call is on hold, on the Calls
screen, select the call you want, and then
press the Resume soft key.
End a call
•
Do 1 of these things:
−Hang up.
−Press the End Call soft key.
Top
Special features
The special features of Collaborate described below can save you time. With some
features, you press buttons or soft keys. With others, you enter special feature codes (for
example, *67) from the phone's keypad. (For more information, see Feature access codes.)
In some cases, you can access features in multiple ways.
Manage calls with these special calling features from Collaborate.
Description
How to use the feature
Call Waiting
If you see a new caller's ID in your
phone's display window while you're on
a call, Call Waiting is turned on and you
have an incoming call.
Turn Call Waiting off for the current call
•Enter *70 and the number you want to
call.

January 16, 2018
© 2018 AT&T Intellectual Property. All rights reserved. AT&T and Globe logo are registered trademarks of AT&T Intellectual
Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
AT&T Collaborate
Polycom VVX 300 series phones
Description
How to use the feature
If you don't answer the new call, it will
be routed to your voicemail (if
available) or to your chosen "when I
don't answer" call treatment.
If you don't want to be notified when
callers are waiting, turn Call Waiting off
for the current call.
Account codes
Account codes enable Collaborate to
track outbound call data by account or
category. You may be assigned 1 of
these types of account codes:
•Mandatory—For all calls except
911, you're always prompted and
must enter an account code when
calling outside your company.
•Optional—You can enter an
account code when calling outside
your company (optional). Before
you enter an account code, enter a
feature access code. For more
information, see Feature access
codes.
Call using a mandatory account code
1. Enter the phone number you want to
call.
2. When prompted, enter the account
code.
Use an optional account code on a call
1. Enter *50.
2. When prompted, enter the account
code.
3. Enter the phone number you want to
call.
Block and unblock Caller ID
When Caller ID is turned on, your
number and name appear on the
phones you call.
If permitted by your company, you can
block your caller ID:
•For a single call outside your
company
•For all phone calls
Your administrator can block your line's
caller ID for all calls.
Block your caller ID for a single call
•Enter *67 and the number you want to
call.
•Pick up the handset, press
Speakerphone, or press the Dial soft
key.
Unblock your caller ID for a single call
•Enter *65 and the number you want to
call.
•Pick up the handset.
Block your caller ID for all calls
•Enter *31, and then pick up the handset.
Unblock your caller ID for all calls
•
Enter #31, and then pick up the handset.
Call Transfer
You can transfer a call to any extension
within your company or to any 10-digit
1. During a call, do 1 of these things:
−To use the default transfer type,
press Transfer.

January 16, 2018
© 2018 AT&T Intellectual Property. All rights reserved. AT&T and Globe logo are registered trademarks of AT&T Intellectual
Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
AT&T Collaborate
Polycom VVX 300 series phones
Description
How to use the feature
phone number. Call Transfer has 2
forms:
•Unattended Transfer—Transfers
your call to the new caller directly
and drops you from the call.
•Attended Transfer—Enables you
to speak with the person you're
transferring the call to before you
transfer the call. If there's no
answer or the person doesn't want
to take the call, you can cancel the
transfer and talk with the caller.
−Press and hold Transfer, and then
select a transfer type.
2. Enter a phone number or choose a
contact from the call list or directory
where the call will be transferred.
−If you chose Unattended Transfer,
the call is transferred immediately.
−If you chose Attended Transfer,
speak with your contact and then
press Transfer.
Conference calls
You can conduct a conference call with
3 participants from your phone.
1. Call the first person.
2. After the first person answers, press the
Conference soft key. The call is put on
hold.
3. Call the second person or select a
contact from the directory or call lists.
4. When the second person answers, press
the Conference soft key to establish the
conference.
To join (merge) 2 calls into a conference call,
repeat steps 1-4, and then press the Join
soft key.
Reject a call
If you don't want to answer a call while
it's ringing, you can reject the call. If you
have voicemail, the call is then routed
to your voicemail. If you don't have
voicemail, the call is routed to your
chosen "when I don't answer" call
treatment.
Note: If the ringing line is a shared line,
your phone stops ringing, but the
shared line continues to ring on other
phones.
Reject a call on a shared line
•While your phone is ringing, press the
Silence soft key.
Reject a call on a line that isn't shared
•While your phone is ringing, press the
Reject soft key.
Multiple line appearances and line
keys
A phone number assigned to a line key
on an IP phone is called a line
appearance. The line keys on your
Move between calls on different line
appearances
1. While on a call, press the line key
associated with another line. The call on
the first line is put on hold.

January 16, 2018
© 2018 AT&T Intellectual Property. All rights reserved. AT&T and Globe logo are registered trademarks of AT&T Intellectual
Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
AT&T Collaborate
Polycom VVX 300 series phones
Description
How to use the feature
phone can have repeated numbers,
different numbers that belong to you,
or numbers that belong to others.
When a call comes in to a number, all
phones with that number as a line
appearance ring at the same time.
When the call is answered, how it's
handled depends on the line's call
presence.
Collaborate offers 2 call presence
choices:
•Shared call presence—When a call
is answered and put on hold, any
other phone with that line
appearance can take the call off
hold.
•Not shared call presence—When a
call is answered, it becomes
exclusive to the phone that
answered it and no longer appears
on the other phones.
2. Talk with the second caller.
3. To return to the first caller, press the line
key associated with the first call. The
second call is automatically put on hold.
Call forwarding
You can forward calls to an extension
or any 10-digit phone number.
Collaborate provides these types of call
forwarding:
•Call Forwarding - Always—All calls
to your phone are forwarded.
•Call Forwarding - No Answer—If
you don't answer, the call is
forwarded.
•Call Forwarding - Busy—Calls that
come in while your phone is busy
are forwarded.
•Call Forwarding - Not
Reachable—Applies when your
phone can't be reached by
Collaborate, such as during a power
or network outage.
Note: Your administrator establishes
your access to call forwarding features.
For help, check with your administrator.
Turn on call forwarding
1. When your phone is idle, enter:
−*72 for Call Forwarding - Always
−*92 for Call Forwarding - No Answer
−*62 for Call Forwarding - Busy
−*94 for Call Forwarding - Not
Reachable
2. Enter the phone number to which calls
will be forwarded.
3. Press a line key. A voice prompt confirms
that call forwarding is turned on.
Turn off call forwarding
1. When your phone is idle, enter:
−*73 for Call Forwarding - Always
−*93 for Call Forwarding - No Answer
−*63 for Call Forwarding - Busy
−*95 for Call Forwarding - Not
Reachable
2. Press a line key. A voice prompt confirms
that call forwarding is turned off.

January 16, 2018
© 2018 AT&T Intellectual Property. All rights reserved. AT&T and Globe logo are registered trademarks of AT&T Intellectual
Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
AT&T Collaborate
Polycom VVX 300 series phones
Top