AT&T Synapse SB67020 User manual

© 2011 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced American
Telephones, San Antonio, TX 78219. Synapse™ is a trademark of Advanced American Telephones. Issue 1.0 2/11
User’s Guide
AT&T SB67020 Deskset

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Synapse SB67020 User’s Guide
C ONTENTS
Preface........................................................................................................................................................................ 8
Topic Navigation ...........................................................................................................................................................................................................................................9
Text Conventions .......................................................................................................................................................................................................................................11
SB67020 Deskset Menu Navigation................................................................................................................................................................................12
Additional Documentation ....................................................................................................................................................................................................................12
Overview ..................................................................................................................................................................13
SB67020 Deskset.......................................................................................................................................................................................................................................17
Idle Screen...................................................................................................................................................................................................................................18
Soft Keys.......................................................................................................................................................................................................................................19
Scroll Indicators ........................................................................................................................................................................................................................19
Status Icons.................................................................................................................................................................................................................................20
Call Appearances......................................................................................................................................................................................................................21
Call Timer.............................................................................................................................................................................................................................22
Call Information................................................................................................................................................................................................................22
Call Appearance Icons...................................................................................................................................................................................................23
Call Appearance LEDs ...................................................................................................................................................................................................24
Programmable Feature Keys ..............................................................................................................................................................................................25
Programmable Feature Key LEDs ............................................................................................................................................................................26
Dial-Pad Entry ............................................................................................................................................................................................................................28
Deskset Confirmation Screen ....................................................................................................................................................................................29
Deskset Notification Screens..............................................................................................................................................................................................29
Using the Speakerphone.......................................................................................................................................................................................................30
Using Help Screens..................................................................................................................................................................................................................30
Auto Attendant Information................................................................................................................................................................................................31
Caller Options ............................................................................................................................................................................................................................31

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Synapse SB67020 User’s Guide
Web Interface..........................................................................................................................................................32
Accessing the Web User Interface (WebUI).................................................................................................................................................................................33
Basic Settings ..............................................................................................................................................................................................................................................35
Extension Directory...................................................................................................................................................................................................................................37
Quick Dial ......................................................................................................................................................................................................................................................41
Voicemail Distribution .............................................................................................................................................................................................................................42
Help ..................................................................................................................................................................................................................................................................46
Deskset Settings.....................................................................................................................................................47
Deskset Menu ..............................................................................................................................................................................................................................................48
Features..........................................................................................................................................................................................................................................................49
User Settings................................................................................................................................................................................................................................................50
Greetings ......................................................................................................................................................................................................................................52
Voicemail Greetings........................................................................................................................................................................................................53
Name Recording...............................................................................................................................................................................................................55
Call Management......................................................................................................................................................................................................................56
Call Forward All and Call Forward–No Answer................................................................................................................................................57
Call Fwd All – Mailbox ..................................................................................................................................................................................................58
Call Fwd All – Extension ..............................................................................................................................................................................................59
Call Fwd All – Outside Phone Number.................................................................................................................................................................60
Automatic Answering.....................................................................................................................................................................................................61
Deskset Settings .......................................................................................................................................................................................................................62
Display...................................................................................................................................................................................................................................63
Sounds...................................................................................................................................................................................................................................64
Volume Settings................................................................................................................................................................................................................65
Preferred Audio Mode ...................................................................................................................................................................................................66
Directory Settings.....................................................................................................................................................................................................................67
User Password ...........................................................................................................................................................................................................................68
Change User Password.................................................................................................................................................................................................69

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Synapse SB67020 User’s Guide
Admin Settings............................................................................................................................................................................................................................................70
Deskset Information .................................................................................................................................................................................................................................71
Operator Auto-Attendant Settings ...................................................................................................................................................................................................72
Using Do Not Disturb (DND).................................................................................................................................................................................................................73
Accessing Items in Lists ........................................................................................................................................74
Accessing the Call Queue List ............................................................................................................................................................................................................75
Accessing the Park List ..........................................................................................................................................................................................................................76
Accessing Voicemail.................................................................................................................................................................................................................................77
Accessing the Directory .........................................................................................................................................................................................................................79
Accessing the Call Log ...........................................................................................................................................................................................................................80
Accessing the Extension List ...............................................................................................................................................................................................................81
Accessing Quick-Dial Numbers...........................................................................................................................................................................................................82
Accessing the Redial List.......................................................................................................................................................................................................................83
Dialing a Redial number........................................................................................................................................................................................................84
Storing Redial Entries.............................................................................................................................................................................................................85
Deleting Redial Entries ..........................................................................................................................................................................................................86
Searching the Directory or Extension Lists Using the Dial Pad .........................................................................................................................................87
Directory...................................................................................................................................................................88
Using the Directory...................................................................................................................................................................................................................................89
Viewing and Calling Directory Entries.............................................................................................................................................................................................90
Creating a New Personal List Entry .................................................................................................................................................................................................92
Editing a Personal List Entry................................................................................................................................................................................................................93
Storing Directory Entries from the Call Log or Redial List ...................................................................................................................................................94
Deleting a Personal List Entry.............................................................................................................................................................................................................95
Directory Sort ..............................................................................................................................................................................................................................................96

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Synapse SB67020 User’s Guide
Voicemail..................................................................................................................................................................97
Voicemail Overview ..................................................................................................................................................................................................................................98
[ATA] Group Mailbox Overview....................................................................................................................................................................................................... 100
Accessing Your Message List............................................................................................................................................................................................................ 102
Message Playback................................................................................................................................................................................................................. 103
Calling the Messenger ........................................................................................................................................................................................................ 105
Forwarding a Message........................................................................................................................................................................................................ 106
Forwarding a Voicemail Message ......................................................................................................................................................................... 107
Recording an Introduction to Send with a Forwarded Message........................................................................................................... 109
Create and Send a New Message to a Distribution List ..................................................................................................................................................... 110
Deleting Messages................................................................................................................................................................................................................ 111
New Message Status Indications ................................................................................................................................................................................... 112
Personal Voicemail Remote Operations ..................................................................................................................................................................................... 113
Call Log...................................................................................................................................................................116
Using the Call Log.................................................................................................................................................................................................................................. 117
Managing Missed Calls......................................................................................................................................................................................................................... 118
Voicemail Messages in Call Logs................................................................................................................................................................................... 119
Storing Call Log Entries....................................................................................................................................................................................................................... 120
Deleting Call Log Entries .................................................................................................................................................................................................................... 121
Outgoing Calls.......................................................................................................................................................122
Active Call Screen .................................................................................................................................................................................................................................. 123
Predialing....................................................................................................................................................................................................................................................124
Live Dialing ................................................................................................................................................................................................................................................ 125
Making a Call from a List.................................................................................................................................................................................................................... 126

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Synapse SB67020 User’s Guide
Incoming Calls.......................................................................................................................................................127
An Incoming Call Screen .................................................................................................................................................................................................................... 128
Incoming Call Indication ..................................................................................................................................................................................................................... 129
Answering a Call..................................................................................................................................................................................................................................... 130
To Silence a Call ..................................................................................................................................................................................................................................... 131
To Forward All Calls.............................................................................................................................................................................................................................. 132
Call Screening .......................................................................................................................................................................................................................................... 133
Auto Answering ....................................................................................................................................................................................................................................... 134
Call Management..................................................................................................................................................135
Call Management.................................................................................................................................................................................................................................... 136
Held Calls....................................................................................................................................................................................................................................................137
Transferring a Call Overview ............................................................................................................................................................................................................ 138
Transfer Rules.......................................................................................................................................................................................................................... 138
Transferring a Call................................................................................................................................................................................................................. 139
Conferencing............................................................................................................................................................................................................................................. 140
Hold and Cancel a Conference ...................................................................................................................................................................................... 141
Parking a Call ........................................................................................................................................................................................................................................... 142
Retrieve a Parked Call ........................................................................................................................................................................................................ 143
Call Management with one Call Appearance........................................................................................................................................................................... 144
Call Management Using a Headset ............................................................................................................................................................................................... 145
Paging .....................................................................................................................................................................146
Paging .......................................................................................................................................................................................................................................................... 147

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Synapse SB67020 User’s Guide
Troubleshooting....................................................................................................................................................148
Common Troubleshooting Procedures ........................................................................................................................................................................................ 149
Display Messages....................................................................................................................................................................................................................................151
WebUI........................................................................................................................................................................................................................................................... 154
Deskset Menu ........................................................................................................................................................................................................................................... 155
PC/Deskset Interaction ....................................................................................................................................................................................................................... 156
Calls............................................................................................................................................................................................................................................................... 157
Calls Generally........................................................................................................................................................................................................................ 157
Incoming Calls......................................................................................................................................................................................................................... 161
Outgoing Calls ........................................................................................................................................................................................................................ 167
Voicemail ...................................................................................................................................................................................................................................170
Other Deskset Features....................................................................................................................................................................................................................... 172
[ATA] Group Mailbox ........................................................................................................................................................................................................... 175
Appendixes ............................................................................................................................................................176
Appendix A: Soft Keys .......................................................................................................................................................................................................................... 176
Deskset Soft Keys.................................................................................................................................................................................................................. 176
Appendix B: Technical Specifications ........................................................................................................................................................................................... 178
Appendix C: Maintenance................................................................................................................................................................................................................... 179
Appendix D: Important Safety Instructions................................................................................................................................................................................ 180
Appendix E: Limited Warranty.......................................................................................................................................................................................................... 182
Glossary..................................................................................................................................................................186

Synapse SB67020 User’s Guide
Preface 8
P REFACE
This user’s guide provides instructions for using your Synapse SB67020 Deskset telephone with software version 1.7.10 or newer.
Although the Quick Start Guide also includes information on using the devices, this guide has information on setting up the
SB67020 Deskset and more complete information on feature usage.
Before using this AT&T product, please read “Appendix D: Important Safety Instructions” on page 180 of this guide. Please
thoroughly read this user’s guide for all the feature operations and troubleshooting information necessary to install and operate
your new AT&T product.
The following sections provide instructions for using this guide:
“Topic Navigation” on page 9
“Text Conventions” on page 11
“SB67020 Deskset Menu Navigation” on page 12.
For customer service or product information, contact the person who installed your system. If your installer is unavailable,
visit our web site at www.telephones.att.com/smb or call 1 [phone]. In Canada,
dial 1 [phone].
Some illustrations in this document contain very small text that is not intended to be read. Sometimes the image is
present just to help you find the correct screen; in others, full-size text conveys the intended information.

Preface 9
Synapse SB67020 User’s Guide
Topic Navigation
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Preface 10
Synapse SB67020 User’s Guide
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