AT&T 8410 User manual

555-231-780
Issue 1
March, 1996
8410 Voice Terminal
Quick Reference
Graphics © AT&T 1988
Table of
Contents

Blank Page

Issue 1 March 1996 3
8410 Voice Terminal Quick
Reference 0
This 8410 Voice Terminal Quick Reference shows you how to access the fol-
lowing features available on the GuestWorks™
server :
■Abbreviated Dialing
■Automatic Callback
■Bridging
■Call Forwarding
■Call Park
■Call Pickup
■Conference
■Consult
■Directory (Display Feature)
■Display, Softkeys, and Control Buttons
■Drop
■Exit (Display Feature)
■Hold
■Inspect (Display Feature)
■Intercom (Automatic/Dial)
■Last Number Dialed (Redial)
■Leave Word Calling

4Issue 1 March 1996
■Manual Exclusion
■Message Retrieval (Display Feature)
■Mute
■Normal (Display Feature)
■Priority Calling
■Reset Speakerphone
■Select Ringing Pattern
■Self-Test
■Send All Calls
■Speaker and Speakerphone
■Stored Number (Display Feature)
■Time/Date (Display Feature)
■Timer (Display Feature)
■Transfer
■Volume Control
Conventions 0
The following conventions are used in this document:
■Buttons you press on the voice terminal are shown as follows:
■When referring to the softkey buttons on the display, those buttons are
shown as CFrwd.
■The term “dial keypad” refers to the touch-tone keypad where you dial
(enter) telephone numbers and feature access codes.
Speaker

Issue 1 March 1996 5
■The phrase “go off-hook” means that you must lift the handset, or press
the button. The phrase “go on-hook” means that you must
replace the handset on the handset cradle, or press the button.
■For most of the procedures given in this document, you are instructed to
go off-hook to access the feature. This is not always required, especially
when you are cancelling or deactivating a feature using the softkeys or
the feature buttons.
■If your voice terminal is an Attendant Backup position, you will have “con-
sole” permissions assigned to your voice terminal. This is done so you
can do most of the tasks available from the standard attendant console.
■You will hear the following call progress tones during normal operation:
— Dial tone — a steady tone you hear when you first select an idle
call appearance.
— Ringback — the normal ringing tone you hear after you dial a
guest room or outside number.
— Busy tone — a slow on-off-on-off tone you hear when the person
you are calling is busy on their telephone.
— Reorder tone — a fast on-off-on-off tone you hear when calling
facilities are not available or out of order.
— Confirmation tone — a three-burst tone you hear after success-
fully using a feature access code.
— Intercept tone — a high-to-low tone you hear when a call or fea-
ture access code is not accepted.
Speaker
Speaker

6Issue 1 March 1996
■The following table lists the features you can use from your voice termi-
nal. Your system administrator will give you a list of the feature access
codes. Write them into this table.
Feature Feature Access Code
Abbreviated Dialing
Program Access
Personal List 1 Access
Personal List 2 Access
Personal List 3 Access
Automatic Callback
Deactivate
Call Forwarding - All Calls
Activation
Deactivation
Call Forwarding - Busy/Don’t Answer
Activation
Deactivation
Call Park
Activation
Answer Back
Call Pickup
Last Number Dialed
Leave Word Calling
Send a Message
Cancel a Message
Priority Calling
Send All Calls
Activation
Deactivation

Issue 1 March 1996 7
Abbreviated Dialing 0
The Abbreviated Dialing (AD) feature allows you to store phone numbers and
feature access codes for repeated use. This section describes two different
ways of storing AD numbers: automatic dialing buttons and personal AD lists.
Automatic dialing buttons give you direct access to a designated number that is
not stored on an AD list. Automatic dialing buttons must be activated through
system administration before you can program a phone number for that button.
Up to three personal lists can be assigned for each voice terminal.
Automatic Dialing Buttons 0
To program an automatic dialing button, do the following:
1. On a sheet of paper, write down the phone numbers and feature access
codes you want to store.
2. Go off-hook.
■You hear a dial tone.
3. Do one of the following:
a. Press , and then press Prog.
b. Press .
c. Dial the AD Program feature access code _____.
■You hear a dial tone.
4. Press the feature button you wish to program.
■You hear a dial tone.
5. Dial the phone number or feature access code you want to store (up
to 24 digits).
6. Press .
■You hear a confirmation tone followed by a dial tone.
7. Go on-hook.
Menu
Program
#

8Issue 1 March 1996
To place a call using an automatic dialing button, do the following:
1. Go off-hook.
■You hear a dial tone.
2. Press an assigned Automatic Dialing button.
■You hear a ringback tone.
■The called number is displayed.
Personal AD Lists 0
To program a personal AD list item, do the following:
1. On a sheet of paper, write down the phone numbers and feature access
codes you want to store.
2. Go off-hook.
■You hear a dial tone.
3. Do one of the following:
a. Press , and then press Prog.
b. Press .
c. Dial the AD Program feature access code _____.
■You hear a dial tone.
4. Dial the personal list number (1, 2, or 3).
■You hear a dial tone.
5. Dial the list item (1, 2, 3, and so on).
■You hear a dial tone.
6. Dial the phone number or feature access code you want to store (up
to 24 digits).
Menu
Program

Issue 1 March 1996 9
7. Press .
■You hear a confirmation tone followed by a dial tone.
8. Repeat Steps 5 through 7 if you want to program additional items on the
same list.
9. Go on-hook when you are finished. Start over with Step 1 if you want to
program items on a different personal list.
To place a call using a personal list item, do the following:
1. Go off hook.
■You hear a dial tone.
2. Do one of the following:
a. Press .
b. Dial the desired AD personal list feature access code _____ (this
could be any of three feature access codes).
■You hear a dial tone.
3. Dial the desired AD list item (1, 2, 3, and so on).
■You hear a ringback tone.
Automatic Callback 0
The Automatic Callback feature allows you to automatically queue a recall to an
extension that is busy, does not answer, or returns a Call Waiting ringback tone.
When the queued extension becomes available, a callback is made to your
voice terminal.
NOTE:
An Automatic Callback request is automatically cancelled after 30 min-
utes.
#
Personal List

10 Issue 1 March 1996
To use the Automatic Callback feature, do the following:
1. After you hear a ringback tone or a busy tone, do one of the following:
a. Press , and then press AutCB.
b. Press .
■You hear a confirmation tone.
2. Go on-hook.
■When the called telephone becomes available again, your tele-
phone rings with priority ringing (a 3-burst ringback).
3. Go off-hook.
■You hear a ringback tone and the call is placed to the number you
originally called.
If you decide that you want to cancel the Automatic Callback request, do one of
the following:
1. While on-hook, do one of the following:
a. Press , and then press AutCB.
b. Press .
2. Go off-hook and dial the Automatic Callback deactivation feature access
code _____.
Bridging 0
You may have a “bridged” call appearance for someone else’s voice terminal
assigned to your voice terminal. When you press this call appearance, it oper-
ates as if you were at that person’s voice terminal. You can use this bridged call
appearance to answer calls, make calls, or bridge on to an existing call.
Menu
Auto Callback
Menu
Auto Callback

Issue 1 March 1996 11
To access the bridged appearance to answer a call, make a call, or bridge on to
an existing call, do the following:
1. Go off-hook.
■You hear a dial tone.
2. Press the bridged call appearance button.
■You hear a dial tone from the bridged call appearance, are con-
nected to an incoming call, or are bridged onto an existing call.
Call Forwarding 0
There are two Call Forwarding features you can use: Call Forwarding - All Calls
and Call Forwarding - Busy/Don’t Answer. Call Forwarding - All Calls causes
calls to your voice terminal to be forwarded immediately to a different telephone
number. Call Forwarding - Busy/Don’t Answer causes calls to your voice
terminal to be forwarded to a different telephone number only if you do not
answer or if your line is busy.
!SECURITY ALERT:
Call Forwarding - All Calls and Call Forwarding - Busy/Don’t Answer are not
recommended for use to extend calls to “out of hotel” sites due to the potential
for toll fraud. Reliable call disconnect from your local service provider's central
switching office may not always be possible, thus, allowing dial tone to be
returned to the caller and toll fraud to occur.
To forward calls to another telephone number, do the following:
1. Go off-hook.
■You hear a dial tone.
2. Do one of the following:
a. Press , and then press CFwrd.
b. Press .
Menu
Call Fwd

12 Issue 1 March 1996
c. Dial the Call Forwarding - All Calls feature access code _____ or
the Call Forwarding - Busy/Don’t Answer feature access code
_____.
■You hear a dial tone.
3. If your voice terminal is administered with “console” permissions, dial
your own extension number. Otherwise, go to Step 4.
■You hear a dial tone.
4. Dial the telephone number to where the calls will be forwarded.
■You hear a confirmation tone.
5. Go on-hook.
To cancel either type of Call Forwarding, do the following:
1. Go off-hook.
■You hear a dial tone.
2. Do one of the following:
a. Press , and then press CFwrd.
■You hear a dial tone. Continue with Step 4.
b. Press .
■You hear a confirmation tone. Continue with Step 4.
c. Dial the Call Forwarding deactivation feature access code _____.
■You hear a dial tone. Continue with Step 3.
3. If your voice terminal is administered with “console” permissions, dial
your own extension number.
■You hear a confirmation tone.
4. Go on-hook.
Menu
Call Fwd

Issue 1 March 1996 13
Call Park 0
The Call Park feature allows you to park a call on the server, and then recon-
nect the call using your voice terminal or a different voice terminal.
To park a call at your extension (for retrieval from any extension), do the
following:
1. While active on a call, press .
■You hear a dial tone.
2. Do one of the following:
a. Press , and then press CPark.
b. Press .
c. Dial the Call Park feature access code _____.
■You hear a confirmation tone.
3. Press again.
■You hear silence.
4. Go on-hook.
To return to a call parked at your extension, do the following:
1. Go off-hook.
■You hear a dial tone.
2. Do one of the following:
a. Press .
■You hear a confirmation tone, and then you are connected
to the parked call.
b. Dial the Answer Back feature access code _____.
■You hear a dial tone. Continue with Step 3.
Transfer
Menu
Call Park
Transfer
Call Park

14 Issue 1 March 1996
3. Dial your own extension number.
■You hear a confirmation tone, and then you are connected to the
parked call.
To retrieve a call parked at a different extension, do the following:
1. Go off-hook.
■You hear a dial tone.
2. Dial the Answer Back feature access code _____.
■You hear a dial tone.
3. Dial the extension number of the person that parked the call.
■You hear a confirmation tone, and then you are connected to the
parked call.
Call Pickup 0
The Call Pickup feature allows you to answer calls intended for other extension
numbers within your Call Pickup group. Call Pickup groups are established so
that when one member of a group is gone, other members of the group can
answer that member's calls. A Call Pickup group usually consists of people who
are located in the same area or have similar functions (such as the front office
staff).
To answer a call placed to a member of your pickup group when your voice ter-
minal is idle, do the following:
1. Go off-hook.
■You hear a dial tone.

Issue 1 March 1996 15
2. Do one of the following:
a. Press , and then press CPkUp.
b. Press .
c. Dial the Call Pickup feature access code _____.
■You are connected to the incoming call.
To pick up a call when you are already active on another call, do the following:
1. Press .
■The current call is placed on hold, and the green status lamp at
the call appearance flutters.
2. Do one of the following:
a. Press , and then press CPkUp.
b. Press .
c. Dial the Call Pickup feature access code _____.
■You are connected to the incoming call.
Conference 0
The Conference feature allows you to set up a six-party conference call without
attendant assistance. You cannot create a conference call when the first party is
the attendant.
To establish conference call while on a two-party call, do the following:
1. Press .
■The existing call is put on hold and you hear a dial tone.
Menu
Call Pickup
Hold
Menu
Call Pickup
Conf

16 Issue 1 March 1996
2. Dial the number of the new party, and wait for an answer.
■You can privately discuss the call with the new party at this time. If
you want to establish the conference call, continue with Step 3.
If there is no answer or the line is busy, press the held call appear-
ance button to return to the held call.
3. Press again.
■All parties are connected on the conference call.
4. Repeat Steps 1 through 3 to add more parties to the conference call.
To create a conference call when you have a call on hold and you have a
second active call, do the following:
1. Press .
■The active call goes on hold, and you hear a dial tone.
2. Press the call appearance button of the call originally on hold (the first
call).
■You are reconnected to your first caller.
3. Press again.
■All three parties are now connected in a conference call.
To drop the last party added to a conference call:
1. Press .
■The last party added to the conference call is dropped from the
call.
Conf
Conf
Conf
Drop

Issue 1 March 1996 17
Consult 0
In a hotel front office, you may be required to answer calls for other coworkers.
If so, calls intended for those coworkers may be redirected to you by the Call
Coverage feature. These calls can be answered the same as any other call.
During the call, you may need to leave a message for your coworker or consult
with them about the call.
To leave a message for a coworker to call the original caller's extension, do the
following:
1. Press the button while connected to the call.
■You hear a confirmation tone.
To talk privately with a coworker after answering a redirected call, do the
following:
1. Press .
■The call is placed on hold, and you hear a dial tone.
2. Do one of the following:
a. Press , and then press Cnslt.
b. Press .
c. Dial your coworker’s extension.
■You hear a ringback tone.
■The call rings at your coworker’s extension with priority ringing.
3. You can privately discuss the call. If your coworker is not available, press
the held call appearance to reconnect the call.
4. Do one of the following:
a. Press to transfer the call to your coworker.
b. Press to create a conference call.
Cover Callback
Transfer
Menu
Consult
Transfer
Conf

18 Issue 1 March 1996
Directory (Display Feature) 0
You can search the server’s names directory from your voice terminal and place
calls to coworkers or guests after displaying their name.
To search the directory for a name, do the following:
1. Do one of the following:
a. Press , and then press Dir.
b. Press .
2. Dial the keypad digits that correspond to the letters used to spell the
name for the person you want to locate. You can use any of the formats
listed below:
■Last name, first name (for example, Grimaldi, Damian ; use
instead of the comma).
■First name last name (for example, Damian Grimaldi ).
■Single name of an organization or group (for example, house-
keeping
).
NOTE:
When you dial the keypad digit for the first letter of a name, the
first name that matches that letter displays on the console. You
can either continue to dial keypad digits to spell the rest of the
name, or you can use the button to scroll down the alpha-
betical list of names in the directory.
3. If you enter a name that is not found in the directory, the display panel
tells you that no corresponding name was found.
4. When the desired name is displayed, press to call that person.
5. To exit the directory, press the button.
Menu
Directory
#
Next
Call
Normal Mode

Issue 1 March 1996 19
The following special conditions apply when you use the keypad digits with the
Integrated Directory feature:
■Use for a space and a comma.
■Use for the letter Q.
■Use for the letter Z.
Display, Softkeys, and Control Buttons 0
Entering Softkey Mode and Viewing the Three
Feature Option Screens 0
There are three separate feature option screens. Each of these screens allows
you to select from four different features for a total of 12 features. There are
more than 12 features available from the server; ask your system administrator
to give you the features you need most.
You can enter the Softkey Mode by pressing the display option button labeled
. The following is an example of a feature option screen:
The top line of each feature option screen shows you the status of each of the
features. An arrow appears above the feature name or abbreviation if the
feature is active. If there is no arrow above the feature, the feature is not active.
In the above example, the Automatic Callback feature is active.
The second line on each feature option screen shows the features you can
access. To use any of these features, you must press the softkey below the
feature name or abbreviation. For example, on the feature option screen shown
previously, you can leave a message for another extension to call you back by
pressing the softkey below LWC (the Leave Word Calling feature). If you want to
#
7
9
Menu
LWC CnLWC AutCB Timer
v

20 Issue 1 March 1996
cancel the message, press the softkey below CnLWC (the Cancel Leave Word
Calling feature).
To see the next set of features, press the display control button labeled
; to see the previous set, press the display control button labeled
. Press or until the feature you want to use appears
on the display.
Using the Softkeys to Activate a Feature 0
To access a feature with the softkeys (Priority Calling is used in this example),
do the following:
1. Go off-hook.
■You hear a dial tone.
2. Press .
3. Press .
4. Press PCall, and then dial the extension.
■The display shows the following:
When both parties hang up from the call, the arrow above PCall
disappears.
5. Press to exit from the softkey mode.
Next >
< Prev Next > < Prev
Menu
Next >
CFrwd CPark TmDay PCall
v
Exit