AT&T 8410 User manual

555-231-780
Issue 1
March, 1996
8410 Voice Terminal
Quick Reference
Graphics © AT&T 1988
Table of
Contents

Blank Page

Issue 1 March 1996 3
8410 Voice Terminal Quick
Reference 0
This 8410 Voice Terminal Quick Reference shows you how to access the fol-
lowing features available on the GuestWorks™
server :
■Abbreviated Dialing
■Automatic Callback
■Bridging
■Call Forwarding
■Call Park
■Call Pickup
■Conference
■Consult
■Directory (Display Feature)
■Display, Softkeys, and Control Buttons
■Drop
■Exit (Display Feature)
■Hold
■Inspect (Display Feature)
■Intercom (Automatic/Dial)
■Last Number Dialed (Redial)
■Leave Word Calling

4Issue 1 March 1996
■Manual Exclusion
■Message Retrieval (Display Feature)
■Mute
■Normal (Display Feature)
■Priority Calling
■Reset Speakerphone
■Select Ringing Pattern
■Self-Test
■Send All Calls
■Speaker and Speakerphone
■Stored Number (Display Feature)
■Time/Date (Display Feature)
■Timer (Display Feature)
■Transfer
■Volume Control
Conventions 0
The following conventions are used in this document:
■Buttons you press on the voice terminal are shown as follows:
■When referring to the softkey buttons on the display, those buttons are
shown as CFrwd.
■The term “dial keypad” refers to the touch-tone keypad where you dial
(enter) telephone numbers and feature access codes.
Speaker

Issue 1 March 1996 5
■The phrase “go off-hook” means that you must lift the handset, or press
the button. The phrase “go on-hook” means that you must
replace the handset on the handset cradle, or press the button.
■For most of the procedures given in this document, you are instructed to
go off-hook to access the feature. This is not always required, especially
when you are cancelling or deactivating a feature using the softkeys or
the feature buttons.
■If your voice terminal is an Attendant Backup position, you will have “con-
sole” permissions assigned to your voice terminal. This is done so you
can do most of the tasks available from the standard attendant console.
■You will hear the following call progress tones during normal operation:
— Dial tone — a steady tone you hear when you first select an idle
call appearance.
— Ringback — the normal ringing tone you hear after you dial a
guest room or outside number.
— Busy tone — a slow on-off-on-off tone you hear when the person
you are calling is busy on their telephone.
— Reorder tone — a fast on-off-on-off tone you hear when calling
facilities are not available or out of order.
— Confirmation tone — a three-burst tone you hear after success-
fully using a feature access code.
— Intercept tone — a high-to-low tone you hear when a call or fea-
ture access code is not accepted.
Speaker
Speaker

6Issue 1 March 1996
■The following table lists the features you can use from your voice termi-
nal. Your system administrator will give you a list of the feature access
codes. Write them into this table.
Feature Feature Access Code
Abbreviated Dialing
Program Access
Personal List 1 Access
Personal List 2 Access
Personal List 3 Access
Automatic Callback
Deactivate
Call Forwarding - All Calls
Activation
Deactivation
Call Forwarding - Busy/Don’t Answer
Activation
Deactivation
Call Park
Activation
Answer Back
Call Pickup
Last Number Dialed
Leave Word Calling
Send a Message
Cancel a Message
Priority Calling
Send All Calls
Activation
Deactivation

Issue 1 March 1996 7
Abbreviated Dialing 0
The Abbreviated Dialing (AD) feature allows you to store phone numbers and
feature access codes for repeated use. This section describes two different
ways of storing AD numbers: automatic dialing buttons and personal AD lists.
Automatic dialing buttons give you direct access to a designated number that is
not stored on an AD list. Automatic dialing buttons must be activated through
system administration before you can program a phone number for that button.
Up to three personal lists can be assigned for each voice terminal.
Automatic Dialing Buttons 0
To program an automatic dialing button, do the following:
1. On a sheet of paper, write down the phone numbers and feature access
codes you want to store.
2. Go off-hook.
■You hear a dial tone.
3. Do one of the following:
a. Press , and then press Prog.
b. Press .
c. Dial the AD Program feature access code _____.
■You hear a dial tone.
4. Press the feature button you wish to program.
■You hear a dial tone.
5. Dial the phone number or feature access code you want to store (up
to 24 digits).
6. Press .
■You hear a confirmation tone followed by a dial tone.
7. Go on-hook.
Menu
Program
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To place a call using an automatic dialing button, do the following:
1. Go off-hook.
■You hear a dial tone.
2. Press an assigned Automatic Dialing button.
■You hear a ringback tone.
■The called number is displayed.
Personal AD Lists 0
To program a personal AD list item, do the following:
1. On a sheet of paper, write down the phone numbers and feature access
codes you want to store.
2. Go off-hook.
■You hear a dial tone.
3. Do one of the following:
a. Press , and then press Prog.
b. Press .
c. Dial the AD Program feature access code _____.
■You hear a dial tone.
4. Dial the personal list number (1, 2, or 3).
■You hear a dial tone.
5. Dial the list item (1, 2, 3, and so on).
■You hear a dial tone.
6. Dial the phone number or feature access code you want to store (up
to 24 digits).
Menu
Program

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7. Press .
■You hear a confirmation tone followed by a dial tone.
8. Repeat Steps 5 through 7 if you want to program additional items on the
same list.
9. Go on-hook when you are finished. Start over with Step 1 if you want to
program items on a different personal list.
To place a call using a personal list item, do the following:
1. Go off hook.
■You hear a dial tone.
2. Do one of the following:
a. Press .
b. Dial the desired AD personal list feature access code _____ (this
could be any of three feature access codes).
■You hear a dial tone.
3. Dial the desired AD list item (1, 2, 3, and so on).
■You hear a ringback tone.
Automatic Callback 0
The Automatic Callback feature allows you to automatically queue a recall to an
extension that is busy, does not answer, or returns a Call Waiting ringback tone.
When the queued extension becomes available, a callback is made to your
voice terminal.
NOTE:
An Automatic Callback request is automatically cancelled after 30 min-
utes.
#
Personal List

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To use the Automatic Callback feature, do the following:
1. After you hear a ringback tone or a busy tone, do one of the following:
a. Press , and then press AutCB.
b. Press .
■You hear a confirmation tone.
2. Go on-hook.
■When the called telephone becomes available again, your tele-
phone rings with priority ringing (a 3-burst ringback).
3. Go off-hook.
■You hear a ringback tone and the call is placed to the number you
originally called.
If you decide that you want to cancel the Automatic Callback request, do one of
the following:
1. While on-hook, do one of the following:
a. Press , and then press AutCB.
b. Press .
2. Go off-hook and dial the Automatic Callback deactivation feature access
code _____.
Bridging 0
You may have a “bridged” call appearance for someone else’s voice terminal
assigned to your voice terminal. When you press this call appearance, it oper-
ates as if you were at that person’s voice terminal. You can use this bridged call
appearance to answer calls, make calls, or bridge on to an existing call.
Menu
Auto Callback
Menu
Auto Callback