AT&T SB67030 User manual

User’s Guide
AT&T SB67030 Deskset
© 2009 Advanced American Telephones. All Rights Reserved. AT&T, the AT&T logo and the slogan “Your world. Delivered.” are
trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219. Issue 2.0 11/09

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AT&T SB67030 Deskset User’s Guide
C ONTENTS
Preface.......................................................................................................................................................7
Topic Navigation .................................................................................................................................................................................................................8
Text Conventions ................................................................................................................................................................................................................9
Procedure Format............................................................................................................................................................................................................ 10
Deskset Menu Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Additional Documentation .......................................................................................................................................................................................... 11
Overview .................................................................................................................................................12
Deskset Operation........................................................................................................................................................................................................... 14
Liquid Crystal Display (LCD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Status Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Call Appearance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Call Appearance Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Call Appearance Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Call Appearance Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Soft Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Hard Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Dial Pad Entry.................................................................................................................................................................................................................... 24
Search Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Web Interface.........................................................................................................................................26
Accessing the Web User Interface (WEBUI)....................................................................................................................................................... 27
Basic Settings .................................................................................................................................................................................................................... 28
Station Directory.............................................................................................................................................................................................................. 29

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AT&T SB67030 Deskset User’s Guide
Quick Dial Keys................................................................................................................................................................................................................. 30
Help ........................................................................................................................................................................................................................................ 31
Settings....................................................................................................................................................32
Deskset Idle Screen........................................................................................................................................................................................................ 33
Deskset Settings............................................................................................................................................................................................................... 35
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Sounds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Preferred Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
User Settings...................................................................................................................................................................................................................... 39
Greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Recording A Greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Call Forward All . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Call Fwd All Voicemail (VM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Call Fwd All - Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Call Fwd All - Outside Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Voicemail Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Name Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Personal Name Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Cordless Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Register a Cordless Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Deregister a Cordless Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Change User Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Admin Settings.................................................................................................................................................................................................................. 55
Deskset Information ....................................................................................................................................................................................................... 56
Using Do Not Disturb..................................................................................................................................................................................................... 57
Accessing Items in Lists .......................................................................................................................58
Accessing the Voicemail List ..................................................................................................................................................................................... 59
Accessing an Item in the Directory ........................................................................................................................................................................ 60

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AT&T SB67030 Deskset User’s Guide
Accessing Items in the Call Log ............................................................................................................................................................................. 61
Extension List..................................................................................................................................................................................................................... 62
Accessing an Extension. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Quick Dial List ................................................................................................................................................................................................................... 64
Editing Quick Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Redial List............................................................................................................................................................................................................................ 66
Accessing Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Storing Redial Entries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Deleting Redial Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Directory..................................................................................................................................................70
Using the Directory......................................................................................................................................................................................................... 71
Viewing Directory Entries ............................................................................................................................................................................................ 72
Creating a New Personal List Entry ....................................................................................................................................................................... 73
Editing a Personal List Entry...................................................................................................................................................................................... 74
Deleting a Personal List Entry................................................................................................................................................................................... 75
Directory Sort .................................................................................................................................................................................................................... 76
Voicemail.................................................................................................................................................77
Voicemail List..................................................................................................................................................................................................................... 78
Message Playback ........................................................................................................................................................................................................... 79
Forwarding a Message .................................................................................................................................................................................................. 82
Recording an Introductory Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Deleting Messages .......................................................................................................................................................................................................... 85
New Message Status Indications ............................................................................................................................................................................. 86
Voicemail Remote Operations................................................................................................................................................................................... 88
Call Log....................................................................................................................................................91
Using the Call Log........................................................................................................................................................................................................... 92
Missed Call Notification................................................................................................................................................................................................ 93
Reviewing the Call Log List........................................................................................................................................................................................ 94

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AT&T SB67030 Deskset User’s Guide
Voicemail Messages in Call Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Storing Call Log Entries................................................................................................................................................................................................ 96
Deleting Call Log Entries ............................................................................................................................................................................................. 97
Making a Call ..........................................................................................................................................99
Active Call Screen ........................................................................................................................................................................................................ 100
Predialing.......................................................................................................................................................................................................................... 101
Live Dialing ...................................................................................................................................................................................................................... 102
Calling from a List........................................................................................................................................................................................................ 103
Making a Call from a list........................................................................................................................................................................................... 104
Answer a Call ...................................................................................................................................... 105
Answer Screens ............................................................................................................................................................................................................. 106
Answering a Call in Idle Mode............................................................................................................................................................................... 107
Answer a Call from Predial Mode ........................................................................................................................................................................ 108
Answer a Call While Live Dialing.......................................................................................................................................................................... 109
Answer When You are Already on a Call......................................................................................................................................................... 110
Answer with a Call on Hold..................................................................................................................................................................................... 111
Answer a Call from Within a Menu...................................................................................................................................................................... 112
Answer with Multiple Incoming Calls ................................................................................................................................................................. 113
Answer a Call from Voicemail................................................................................................................................................................................ 114
Ignoring a Call................................................................................................................................................................................................................ 115
Call Management................................................................................................................................ 116
Call Management.......................................................................................................................................................................................................... 117
Transferring a Call........................................................................................................................................................................................................ 118
Transfer a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Conferencing................................................................................................................................................................................................................... 120
Hold and Cancel a Conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Placing a Call on Hold ............................................................................................................................................................................................... 122
Managing Held Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

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AT&T SB67030 Deskset User’s Guide
Parking a Call ................................................................................................................................................................................................................. 124
Retrieve a Parked Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Paging ................................................................................................................................................................................................................................ 126
Troubleshooting.................................................................................................................................. 127
General Troubleshooting .................................................................................................................. 128
Deskset Troubleshooting .................................................................................................................. 130
Cordless Handset Troubleshooting................................................................................................. 139
Cordless Headset Troubleshooting................................................................................................. 145
Technical Specifications.................................................................................................................... 149
Maintenance ........................................................................................................................................ 151
Avoid Rough Treatment............................................................................................................................................................................................. 151
Avoid Water..................................................................................................................................................................................................................... 151
Electrical Storms ........................................................................................................................................................................................................... 151
Cleaning Your Unit....................................................................................................................................................................................................... 151
Important Safety Instructions.......................................................................................................... 152
Limited Warranty................................................................................................................................ 154
Glossary................................................................................................................................................ 158

AT&T SB67030 Deskset User’s Guide
Preface 7
P REFACE
This User’s Guide provides instructions for using your SB67030 Deskset.
Before using this AT&T product, please read “Important Safety Instructions” on page 152 of this guide. Please thoroughly read
this user’s guide for all the feature operations and troubleshooting information necessary to install and operate your new AT&T
product.
The following sections provide instructions for using this guide:
“Topic Navigation” on page 8
“Text Conventions” on page 9
“Procedure Format” on page 10
“Deskset Menu Navigation” on page 11
“Deskset Menu Navigation” on page 11
NOTE: For customer service or product information, contact the person who installed your system. If your installer
is unavailable, visit our website at www.telephones.att.com or call 1 [phone]. In Canada
dial 1 [phone].

Preface 8
AT&T SB67030 Deskset User’s Guide
Topic Navigation
Your Deskset User’s Guide allows easy navigation between topics and the ability to return to your original topic. Figure 1
illustrates the navigation conventions for this user’s guide.
Figure 1. User’s Guide Navigation
Task
Click on this link to move to the
beginning of the instructions for
this task.
Back to Last
Page Viewed
First Page in
Chapter
Return to Main Menu
Acrobat® Navigation
Click on a bookmark
to go to the first page
of the listed topic.
Previous
Page
Next Page

Preface 9
AT&T SB67030 Deskset User’s Guide
Text Conventions
Table 1 lists text formats and their uses.
Table 1. Description of Text Conventions
Text Format Description
Screen Identifies text that displays on the screen in a menu or prompt.
HARD KEY or DIAL PAD KEY Identifies a hard key, including dial pad keys.
Identifies a soft key.
Figure 1, Table 1 Identifies a figure or table.
“Topic Navigation” on page 8 Identifies a hyperlink to a task.
Example of a Note.
Example of a Caution.
Example of a Warning.
NOTE: Notes give more information, usually
in a procedure.
CAUTION: A caution means that loss of data
or unintended circumstances may
result.
WARNING: A warning means that the
equipment may be damaged or
made inoperative.

Preface 10
AT&T SB67030 Deskset User’s Guide
Procedure Format
The procedures in this user’s guide are each contained on a single page, unless otherwise noted. Each page contains the topic
heading and a procedure, as shown in Figure 2. The screen images appear in clockwise order as indicated by the numbers in the
figure.
Figure 2. Sample Procedure