AT&T SB67030 User manual

User’s Guide
AT&T SB67030 Deskset
© 2009 Advanced American Telephones. All Rights Reserved. AT&T, the AT&T logo and the slogan “Your world. Delivered.” are
trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219. Issue 2.0 11/09

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AT&T SB67030 Deskset User’s Guide
C ONTENTS
Preface.......................................................................................................................................................7
Topic Navigation .................................................................................................................................................................................................................8
Text Conventions ................................................................................................................................................................................................................9
Procedure Format............................................................................................................................................................................................................ 10
Deskset Menu Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Additional Documentation .......................................................................................................................................................................................... 11
Overview .................................................................................................................................................12
Deskset Operation........................................................................................................................................................................................................... 14
Liquid Crystal Display (LCD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Status Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Call Appearance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Call Appearance Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Call Appearance Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Call Appearance Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Soft Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Hard Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Dial Pad Entry.................................................................................................................................................................................................................... 24
Search Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Web Interface.........................................................................................................................................26
Accessing the Web User Interface (WEBUI)....................................................................................................................................................... 27
Basic Settings .................................................................................................................................................................................................................... 28
Station Directory.............................................................................................................................................................................................................. 29

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AT&T SB67030 Deskset User’s Guide
Quick Dial Keys................................................................................................................................................................................................................. 30
Help ........................................................................................................................................................................................................................................ 31
Settings....................................................................................................................................................32
Deskset Idle Screen........................................................................................................................................................................................................ 33
Deskset Settings............................................................................................................................................................................................................... 35
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Sounds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Preferred Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
User Settings...................................................................................................................................................................................................................... 39
Greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Recording A Greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Call Forward All . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Call Fwd All Voicemail (VM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Call Fwd All - Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Call Fwd All - Outside Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Voicemail Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Name Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Personal Name Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Cordless Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Register a Cordless Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Deregister a Cordless Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Change User Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Admin Settings.................................................................................................................................................................................................................. 55
Deskset Information ....................................................................................................................................................................................................... 56
Using Do Not Disturb..................................................................................................................................................................................................... 57
Accessing Items in Lists .......................................................................................................................58
Accessing the Voicemail List ..................................................................................................................................................................................... 59
Accessing an Item in the Directory ........................................................................................................................................................................ 60

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AT&T SB67030 Deskset User’s Guide
Accessing Items in the Call Log ............................................................................................................................................................................. 61
Extension List..................................................................................................................................................................................................................... 62
Accessing an Extension. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Quick Dial List ................................................................................................................................................................................................................... 64
Editing Quick Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Redial List............................................................................................................................................................................................................................ 66
Accessing Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Storing Redial Entries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Deleting Redial Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Directory..................................................................................................................................................70
Using the Directory......................................................................................................................................................................................................... 71
Viewing Directory Entries ............................................................................................................................................................................................ 72
Creating a New Personal List Entry ....................................................................................................................................................................... 73
Editing a Personal List Entry...................................................................................................................................................................................... 74
Deleting a Personal List Entry................................................................................................................................................................................... 75
Directory Sort .................................................................................................................................................................................................................... 76
Voicemail.................................................................................................................................................77
Voicemail List..................................................................................................................................................................................................................... 78
Message Playback ........................................................................................................................................................................................................... 79
Forwarding a Message .................................................................................................................................................................................................. 82
Recording an Introductory Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Deleting Messages .......................................................................................................................................................................................................... 85
New Message Status Indications ............................................................................................................................................................................. 86
Voicemail Remote Operations................................................................................................................................................................................... 88
Call Log....................................................................................................................................................91
Using the Call Log........................................................................................................................................................................................................... 92
Missed Call Notification................................................................................................................................................................................................ 93
Reviewing the Call Log List........................................................................................................................................................................................ 94

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AT&T SB67030 Deskset User’s Guide
Voicemail Messages in Call Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Storing Call Log Entries................................................................................................................................................................................................ 96
Deleting Call Log Entries ............................................................................................................................................................................................. 97
Making a Call ..........................................................................................................................................99
Active Call Screen ........................................................................................................................................................................................................ 100
Predialing.......................................................................................................................................................................................................................... 101
Live Dialing ...................................................................................................................................................................................................................... 102
Calling from a List........................................................................................................................................................................................................ 103
Making a Call from a list........................................................................................................................................................................................... 104
Answer a Call ...................................................................................................................................... 105
Answer Screens ............................................................................................................................................................................................................. 106
Answering a Call in Idle Mode............................................................................................................................................................................... 107
Answer a Call from Predial Mode ........................................................................................................................................................................ 108
Answer a Call While Live Dialing.......................................................................................................................................................................... 109
Answer When You are Already on a Call......................................................................................................................................................... 110
Answer with a Call on Hold..................................................................................................................................................................................... 111
Answer a Call from Within a Menu...................................................................................................................................................................... 112
Answer with Multiple Incoming Calls ................................................................................................................................................................. 113
Answer a Call from Voicemail................................................................................................................................................................................ 114
Ignoring a Call................................................................................................................................................................................................................ 115
Call Management................................................................................................................................ 116
Call Management.......................................................................................................................................................................................................... 117
Transferring a Call........................................................................................................................................................................................................ 118
Transfer a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Conferencing................................................................................................................................................................................................................... 120
Hold and Cancel a Conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Placing a Call on Hold ............................................................................................................................................................................................... 122
Managing Held Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

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AT&T SB67030 Deskset User’s Guide
Parking a Call ................................................................................................................................................................................................................. 124
Retrieve a Parked Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Paging ................................................................................................................................................................................................................................ 126
Troubleshooting.................................................................................................................................. 127
General Troubleshooting .................................................................................................................. 128
Deskset Troubleshooting .................................................................................................................. 130
Cordless Handset Troubleshooting................................................................................................. 139
Cordless Headset Troubleshooting................................................................................................. 145
Technical Specifications.................................................................................................................... 149
Maintenance ........................................................................................................................................ 151
Avoid Rough Treatment............................................................................................................................................................................................. 151
Avoid Water..................................................................................................................................................................................................................... 151
Electrical Storms ........................................................................................................................................................................................................... 151
Cleaning Your Unit....................................................................................................................................................................................................... 151
Important Safety Instructions.......................................................................................................... 152
Limited Warranty................................................................................................................................ 154
Glossary................................................................................................................................................ 158

AT&T SB67030 Deskset User’s Guide
Preface 7
P REFACE
This User’s Guide provides instructions for using your SB67030 Deskset.
Before using this AT&T product, please read “Important Safety Instructions” on page 152 of this guide. Please thoroughly read
this user’s guide for all the feature operations and troubleshooting information necessary to install and operate your new AT&T
product.
The following sections provide instructions for using this guide:
“Topic Navigation” on page 8
“Text Conventions” on page 9
“Procedure Format” on page 10
“Deskset Menu Navigation” on page 11
“Deskset Menu Navigation” on page 11
NOTE: For customer service or product information, contact the person who installed your system. If your installer
is unavailable, visit our website at www.telephones.att.com or call 1 [phone]. In Canada
dial 1 [phone].

Preface 8
AT&T SB67030 Deskset User’s Guide
Topic Navigation
Your Deskset User’s Guide allows easy navigation between topics and the ability to return to your original topic. Figure 1
illustrates the navigation conventions for this user’s guide.
Figure 1. User’s Guide Navigation
Task
Click on this link to move to the
beginning of the instructions for
this task.
Back to Last
Page Viewed
First Page in
Chapter
Return to Main Menu
Acrobat® Navigation
Click on a bookmark
to go to the first page
of the listed topic.
Previous
Page
Next Page

Preface 9
AT&T SB67030 Deskset User’s Guide
Text Conventions
Table 1 lists text formats and their uses.
Table 1. Description of Text Conventions
Text Format Description
Screen Identifies text that displays on the screen in a menu or prompt.
HARD KEY or DIAL PAD KEY Identifies a hard key, including dial pad keys.
Identifies a soft key.
Figure 1, Table 1 Identifies a figure or table.
“Topic Navigation” on page 8 Identifies a hyperlink to a task.
Example of a Note.
Example of a Caution.
Example of a Warning.
NOTE: Notes give more information, usually
in a procedure.
CAUTION: A caution means that loss of data
or unintended circumstances may
result.
WARNING: A warning means that the
equipment may be damaged or
made inoperative.

Preface 10
AT&T SB67030 Deskset User’s Guide
Procedure Format
The procedures in this user’s guide are each contained on a single page, unless otherwise noted. Each page contains the topic
heading and a procedure, as shown in Figure 2. The screen images appear in clockwise order as indicated by the numbers in the
figure.
Figure 2. Sample Procedure

Preface 11
AT&T SB67030 Deskset User’s Guide
Deskset Menu Navigation
To access items in the Deskset menus, you can either use the navigation key to highlight the function and press SELECT or press
a numeric key on the dial pad. The procedures in this guide use the numeric keypad entry as the preferred method for selecting
a function.
Additional Documentation
In addition to this guide, this CD contains the following documents:
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
AT&T SB67040 Cordless Accessory Handset User’s Guide
AT&T TL7600 Cordless Headset User’s Guide.

AT&T SB67030 Deskset User’s Guide
Overview 12
CHAPTER
1
O VERVIEW
The System includes:
1. AT&T SB67010 PSTN Gateway — The Gateway provides access to external phone lines.
2. AT&T SB67030 Deskset — The system supports up to 50 Desksets.
3. AT&T SB67040 Cordless Accessory Handset (Optional) — The Cordless Handset
duplicates many of the Deskset features and provides a high degree of mobility.
4. AT&T TL7600 Cordless Headset (Optional) — The Headset lets you work while you talk.
5. Web User Interface (WEBUI) — The WEBUI provides the ability to customize your
system for your business.
This section provides a description of the following functions and features of the SB67030
Deskset:
“Deskset Operation” on page 14
“Dial Pad Entry” on page 24

Overview 13
AT&T SB67030 Deskset User’s Guide
Figure 3 illustrates a sample System network.
Figure 3. Sample System Network
Laptop
Local Area Network (LAN)
`Laptop
SB67010
PSTN
Gateway
IT Controller
Router
Copier/FAX
SB67030
Deskset SB67030
Deskset
SB67030
Deskset SB67040
Cordless
Accessory
Handset
SB67040
Cordless
Accessory
Handset
7600
Cordless
Headset
PSTN
(Telephone)
Lines

Overview 14
AT&T SB67030 Deskset User’s Guide
Deskset Operation
Figure 4 identifies and describes the main display and key functional areas for the Deskset.
Figure 4. Deskset Layout
Liquid Crystal Display (LCD)
Provides controls and
information for using the
Deskset.
Voicemail Indicator
Illuminates when there are new
Voicemail messages.
Call Appearance
Five keys that access active
calls and held calls.
Corded Handset
Soft Keys
Four keys that produce
different actions, depending on
the LCD labels.
Hard Keys
A set of fixed-function keys.
Quick Dial List
Provides easy access to
frequently dialed numbers.

Overview 15
AT&T SB67030 Deskset User’s Guide
Liquid Crystal Display (LCD)
Figure 5 identifies the basic elements and describes the call functions displayed on the Idle screen. The Idle screen displays when
the system is first turned on and when there is no call activity. The display is backlit when you are using it, but the backlight turns
off 30 seconds after the most recent button press.
.
Figure 5. LCD Screen Description
DND CallFw d Pa g e Mor e 1/2
Quick
Dial
12:30PM Thu Feb 23 2008
EXT 249
John Smith
2 New Missed Calls
0 New Messages
Press or to mov e highlight, then
press SELECT.
Date
Visible on the Idle and Call
Appearance screens
Navigation Arrows
Appear when pressing the and arrows on
the navigation key has an effect.
Status Display
The Do Not Disturb (DND) or Call
Forward (FWD ON) indicator
appears when either of these
functions is activated. VMFull
appears when Voicemail
memory is full.
Call Appearance Icons
Show whether there is an active,
conference, or held call, or
whether there is a location
available for placing a call.
Quick Dial List
Provides a two-touch Quick Dial
feature. When pressed, it
changes Call Appearance icons
to Directory or feature shortcuts.
The six Quick Dial locations
provide easy access to
frequently dialed numbers.
Extension Number and Name
The Extension number and name
appear in the Idle screen.
New Missed Calls
Press to display the name,
number, and time of recently
received calls.
Help
New Messages
Press to access the list of new
Voicemail messages.

Overview 16
AT&T SB67030 Deskset User’s Guide
Status Display
The upper right-hand corner of the Deskset display shows major status messages, as shown in Figures 6 and 7 below. The
indicators appear in Idle and Call Appearance modes only. Voicemail has its own set of status indicators.
Figure 6. Example of DND On
Figure 7. Example of Call Forward On
Status messages include:
If more than one status indicator is active, the display switches between each indicator. The status indicator alternates every two
seconds.
DND ON Displays when Do Not Disturb is on.
FWD ON Displays when Call Forward is on.
VM Full Displays when Voicemail is full.
< 5 Min Displays when less than five minutes of recording time is available.
Displays when the ringer is silenced.

Overview 17
AT&T SB67030 Deskset User’s Guide
Call Appearance
The five Call Appearance keys and the icons on the LCD screen next to them allow you to manage your calls. The five Call
Appearance keys allow you to handle multiple calls. The Deskset presents call information next to the Call Appearance keys at
the side of the display. When there is an incoming call, the Call Appearance Light-Emitting Diode (LED) on the key flashes. The
system displays icons on the LCD screen to identify the status of the calls. See “Call Appearance Icons” on page 18 for a complete
description of the available icons.
Figure 8. Sample Call Appearance Screen
Conferencing or transferring a call requires two Call Appearances, one for each call. When you are in a feature such as the
Directory, Call Log, Redial, or Voicemail, pressing a Call Appearance key does not dial a highlighted list entry.
Call Information
If you subscribe to Caller
ID, call information
consists of the phone
number for all calls.
Incoming calls also have
the name if it is sent with
the phone number.
Call Appearance Keys
Call Appearance Icons
Call Appearance LED

Overview 18
AT&T SB67030 Deskset User’s Guide
Call Appearance Icons
The Deskset displays Call Appearance icons for the five keys, allowing you to handle multiple calls. Call Appearance icons show
call status. The screen displays five Call Appearance icons reflecting a five-call limit. If a sixth call comes in, that call is forwarded
to the destination defined in the “User Settings” on page 39. If the Corded Handset, Corded or Cordless Headset, speakerphone,
or Cordless Handset goes off hook, the next available Call Appearance icon changes to show the active call off-hook status.
For information on installing Corded or Cordless Headsets, see the “AT&T SB67010 PSTBN Gateway, AT&T SB67030 Deskset
System Installation Guide”
Table 2 describes the available Call Appearance icons.
Table 2. Call Appearance Icons
Icon Status Icon Status
Available
Indicates an available Call Appearance. Lifting the
Corded Handset from the cradle changes a Call
Appearance icon from Available Call Appearance to
active call off hook.
Ringing
Flashes when the ringer sounds.
Off Hook
Indicates that you have lifted the Corded Handset,
pressed SPEAKER or HEADSET, or you are on a
phone call.
Silenced Ring
Flashes to indicate a silenced ringer.
Predial
Indicates that you have pressed at least one digit
key. These digits are dialed when you go off hook.
On Hold
Flashes when the line is on hold.

Overview 19
AT&T SB67030 Deskset User’s Guide
Call Appearance Operation
When there is an incoming call, information about the new call takes over the display.
The position of the highlight bar determines which call is acted upon when you press buttons, like HOLD and MUTE. If several
calls are ringing and you press SPEAKER, you answer the call that is highlighted. The highlight is placed according to the following
priority sequence:
1. Incoming ring
2. Active call
3. Held call
The Deskset fills Call Appearance slots from the top down for both incoming calls and outgoing calls. When you press a Call
Appearance key in an available slot, the Deskset goes off hook in that Call Appearance slot. When all the Call Appearances are
in use, you will not be able to go off hook by lifting the corded handset, or by pressing SPEAKER or HEADSET. The Deskset
prompts you to free up a Call Appearance.
To make a Call Appearance available, you can park a held call. You can also take a call off hold and then terminate the call.
Conference
Indicates a call on conference.
Conference On Hold
Flashes when a conference call is on hold.
Cordless Handset
This icon indicates that the optional Cordless
Handset is currently in control of operations.
Table 2. Call Appearance Icons (Continued)
Icon Status Icon Status

Overview 20
AT&T SB67030 Deskset User’s Guide
When there are no available Call Appearances, incoming calls are forwarded according to the Call Forward No Answer setting.
The default setting for Call Forward No Answer is Voicemail.
Call Appearance Timer
The Call Appearance Timer displays the duration of the current state of the call, such as how long the call has been held.
Soft Keys
The Deskset provides soft keys as illustrated in Figure 4 on page 14. The soft key labels change according to the current task. If
you are forwarding a call, the key labels displayed are different from those displayed if you are making a call. Some features have
more than four soft key labels available. To view the additional key labels, press or .Table 3 provides an
alphabetical list of the labels that appear above the soft keys.
Table 3. Soft Key Functions
Function Description Function Description
Adds an extension destination when forwarding a
Voicemail message.
Clears all entries.
Answers an incoming call. Clears all new messages.
Goes back to Idle. Initiates a conference call.
Backspace the cursor when entering data. Confirms that DND setting is on.
Dials the selected entry. Performs deletion of multiple records.
Turns Call Forward on or off. Performs a permanent deletion.
Cancels action and returns user to previous
mode.
Removes an extension destination when
forwarding a Voicemail message.