AT&T Definity 8434 User manual

AT&T
DEFINITY
®
Communications System
Generic 1 and Generic 3
and System 75
7444 Voice Terminal
User's Guide

NOTICE
While reasonable efforts were made to ensure that the information in this document
was complete and accurate at the time of printing, AT&T can assume no
responsibility for any errors. Changes or corrections to the information contained in
this document may be incorporated into future issues.
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Document No. 555-230-744
Issue 1, May 1992
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HEARING AID COMPATIBILITY
This equipment is compatible with the inductively coupled hearing aids prescribed by
the Federal Communications Commission (FCC).
Prepared by © 1992 AT&T
AT&T Technical Publications Department All Rights Reserved
Middletown, New Jersey 07748 Printed in USA

Contents
Your 7444 Voice Terminal
What the Features Do
Voice Features
Display Features
How to Use the Features
Special Instructions
Conventions
Troubleshooting
Quick Reference Lists
1
4
4
7
9
9
10
10
10
11
11
13
14
14
15
16
17
17
18
19
19
20
20
21
21
22
22
23
24
24
25
26
27
28
Voice Features
Abbreviated Dialing (AD)
Automatic Callback
Bridging
Call Coverage
Call Forwarding All Calls
Call Park
Call Pickup
Conference
Drop
Hold
Intercom (Automatic/Dial)
Last Number Dialed
Leave Word Calling (LWC)
Message
Mute
Priority Calling
Reset Speakerphone
Select Ring (and Ringer Volume)
Self-Test
Send All Calls
Speaker
Speakerphone
Transfer
Voice Message Retrieval
i

Display Features
29
Activating and Clearing the Display 29
Normal Mode 29
Inspect
29
Integrated Directory 30
Message Retrieval 30
Normal
32
Stored Number 32
Time/Date 33
Timer 33
Tones and Their Meanings 34
Ringing Tones 34
Handset Tones 34
Troubleshooting
35
System 75 Version Notes 36
Key Words to Know 37
Quick Reference Lists
ii

Your 7444 Voice Terminal
The 7444 voice terminal is designed so that you can conveniently use the many
features of the DEFINITY® Communications System and System 75. Familiarize
yourself with your voice terminal, shown in Figure 1 below and explained on the
following page.
Figure 1. 7444 Voice Terminal
Starting with the handset and continuing clockwise:
1) Handset
2) Drop/Test button
3) Conference/Ring
button
4) Display
5) Transfer button
6) Hold button
For placing and answering calls (also known as
the receiver).
For disconnecting from a call. When used with
[ Select ] , you can test the lights, ringer, and display
on your voice terminal.
For setting up conference calls. When used with
[ Select ] , you can select your own personalized ring.
A built-in 2-line by 40-character vacuum fluorescent
display.
For transferring a call to another voice terminal.
For putting a call on hold.
7) Speakerphone/ headset This jack is used for connecting an external
jack speakerphone or a headset adapter to your voice
(on back of voice terminal) terminal. The jack is labeled .
1

8) Line jack
(on back of voice terminal)
9) Call appearances/
feature button
10) Microphone
(on back of terminal)
11) Select button
This jack is used for connecting a line cord to your voice
terminal. The jack is labeled “LINE.”
These 22 buttons can be used for either incoming and
outgoing calls (call appearances) and are labeled with an
extension number or accessing features (feature buttons)
and are labeled with a feature name. Each has a red in-
use light to tell you this is the line you are using or that
this is the line you will get when you lift your handset.
The green status light next to each call appearance and
feature button tells you the line or feature is being used.
This is the location of the built-in speakerphone
microphone.
Can be used in 3 different ways:
1) Used with [ Drop Test ] , to initiate a self-test of your
voice terminal;
2) Used with [ Conference Ring ] , to select your own personalized
ring from among 8 available patterns;
3) Used with [ Speaker Reset Spkr ] , to perform an acoustic test
of the environment and adjust the speakerphone to the
surrounding acoustic environment for optimal
performance.
12) Mute button For turning off the microphone of the built-in
speakerphone or the handset so the other person cannot
hear you.
Note: If your voice terminal is set for the Speaker
13) Dial pad
14) Speaker/Reset
Speakerphone
button
(listen-only) feature, pressing [ Mute ] while on a call using
the handset will affect only the microphone associated
with the handset. When you use the Speaker feature,
the Mute feature is also activated and the light next to
[ Mute ] is always on.
The standard 12-button pad for dialing phone numbers
and accessing features. The letters, “Q“ and “Z,” have
been added to the appropriate dial pad keys for directory
access, and the “5” button on your dial pad has raised
bars for visually-impaired users.
For using the speaker or the built-in speakerphone and
microphone combination. When you touch [ Select ] and
then [ Speaker Reset Spkr ] (if your voice terminal is set for the
Speakerphone feature), you hear a set of tones as the
speakerphone performs an acoustic test of the
environment. When the tones stop, your speakerphone
has finished adjusting itself for optimal performance and
is ready for use.
2

15) Message light
16) Volume control
button
17) Display control buttons
18) Call appearances/
feature buttons
Note: Your voice terminal can be set for either the
Speaker (listen-only) feature or the Speakerphone (listen
and talk) feature. Check with your System Manager to
see how your Speaker button is to be used.
A red light which goes on when a message has been left
for you.
For adjusting the volume of the speaker or the built-in
speakerphone when you are on a call, or for adjusting the
volume for the tone ringer when you are not using the
speakerphone.
Each of these 7 buttons accesses a display feature, such as
Inspect. Each button is labeled with a feature name.
At least 3 of these 12 buttons are devoted to incoming
and outgoing calls (call appearances) and are labeled with
an extension number; the remainder access features
(feature buttons) and are labeled with a feature name.
3

What the Features Do
Here are brief descriptions of 31 features, including what each one does and how you
might want to use it. The first 24 are voice features and the final 7 are display
features.
Note: You will automatically have the following features on your voice terminal:
Conference, Drop, Hold, Message, Mute, the Select Button, Select Ring, Self-Test,
and Transfer voice features and Normal mode among the display features. You may
also be able to use the Speakerphone (and Reset Speakerphone) or the Speaker
feature. Check with your System Manager to see what other features you can use
with the DEFINITY Generic 1 or the System 75 switch.
Voice Features
Abbreviated Dialing (AD) Allows you to store selected phone numbers for quick
and easy dialing. Each number can be a complete or partial phone number, an
extension number, or a trunk or feature code. Abbreviated Dialing offers 4 possible
types of lists—personal, group, system, and enhanced—and you can be assigned a total
of 3 out of the 4 lists. Numbers on a personal list are programmable by you; numbers
on all other lists are programmable only by the System Manager. Use as a timesaver
for dialing frequently called, lengthy, or emergency numbers.
Automatic Callback Sends you a special 3-burst ring indicating that a previously
busy or unanswered extension is now available. Use to avoid constant redialing when
you wish to speak to someone who is frequently busy on the phone or in and out of
the office.
Note: Can be used only for extensions, not outside numbers.
Bridging Permits you to answer or join in calls to someone else’s extension by
pressing a bridged appearance button on your voice terminal. This button can be any
call appearance button labeled with another user’s primary extension number, as
assigned to you by your System Manager. Use to assist in handling calls for a
designated co-worker.
Call Coverage Provides automatic redirection of certain calls to your voice terminal
for answering. (Your System Manager determines which calls will be sent to you.)
Use to answer calls for other extensions for whom you provide coverage.
Note: If you have Go to Cover, you (the calling party) can send internal calls directly
to coverage any time during the call attempt (the person you call must be in a call
coverage group).
Call Forwarding All Calls Temporarily forwards all your calls to another extension
or to an outside number, depending on your system. Use when you will be away from
your voice terminal and you want your calls to be forwarded to a phone number of
your choice.
4

Call Park Puts a call on hold at your voice terminal, for retrieval at any extension.
Use when you need to go elsewhere to get information during a call, or whenever you
wish to complete a call from a different location. Also, if the call received is for
someone else, use it to hold the call until the called party can answer it from the
nearest available voice terminal.
Call Pickup Lets you answer a call at your voice terminal for another extension in
your pickup group. Use when you wish to handle a call for a group member who is
absent or otherwise unable to answer.
Note: You can only use this feature if you and the called party have been assigned to
the same pickup group by your System Manager.
Conference Allows you to add parties to a call, so that you can conduct up to a
6-way conversation. (If you wish to conference more than 6 parties, call your
attendant for assistance.) Use to set up time-saving conferences, or to spontaneously
include a party important to a discussion.
Drop Disconnects from a call without requiring you to hang up the handset or press
the switchhook. Can also be used with the Conference feature to disconnect the last
party added. Use whenever you are using the handset and want to continue using it
for another action after ending a call.
Hold Puts a call on hold until you can return to it. While a call is on hold, you
can place another call, activate another feature, answer a waiting call, or leave your
voice terminal to perform another task. Use when you have a call that you don’t
wish to drop, but which you have to interrupt briefly to do something else.
Intercom (Automatic/Dial) Gives you quick access to specified extensions. With
Automatic Intercom, you can call a predetermined partner by pressing a single feature
button. With Dial Intercom, you can call any member of a predetermined group of
users by pressing a feature button and then dialing the group member’s 2- or 3-digit
code. Use to rapidly dial frequently called numbers.
Last Number Dialed Automatically redials the last number you dialed, either an
extension or an outside number. Use to save time in redialing a busy or unanswered
number.
Leave Word Calling (LWC) Leaves a message for another extension to call you
back. The called party will be able to dial message service (e.g., attendant, AUDIX,
covering user, etc.) to retrieve a short, standard message which gives your name and
extension, the date and time you called, and the number of times you called. Use
any time you wish to have someone call you back; it will help cut down on repeated
call attempts.
Message Turns on your Message light to let you know that a caller has left a
message. You can then follow your System Manager’s local message retrieval
procedures to get your message.
Mute Turns off the microphone of the built-in speakerphone or the handset. Use
when you want to confer with someone in the room with you, but you do not want
the other party on the call to hear your conversation.
5

Priority Calling Allows you to call another extension with a distinctive 3-burst ring
to indicate that your call requires immediate attention. Use when you have
important or timely information for someone.
Reset Speakerphone Initiates an acoustic test of the surrounding environment by
using a series of tones. When the tones stop, your speakerphone has finished
adjusting itself for optimal performance. It is now ready for use. Use whenever you
move your voice terminal to a different location (even in the same room), or
whenever the light next to [ Speaker Reset Spkr ] is fluttering. (For best results, use the
Reset Speakerphone feature when the handset is on-hook.)
Select Ring Allows you to select your own personalized ring from among 8 available
patterns. Use to distinguish your ring from that of other nearby voice terminals.
Self-Test Activates the lights, display, and ringer of your voice terminal. Use when
you want to check if they are working properly.
Send All Calls Temporarily sends all your calls to the extension of a person
designated to answer them when you cannot (perhaps a secretary or receptionist). Use
when you will be away from your desk for awhile, or when you do not wish to be
interrupted by phone calls.
Speaker Allows you to place calls or access other voice features without lifting the
handset. However, in order to speak to the other party, you must use the handset
(the speaker must be off). Use with feature activities that require listening only, such
as on-hook dialing, monitoring calls on hold, and group listening situations.
Note: Your voice terminal has either the Speaker (listen-only) or the Speakerphone
function. Check with the System Manager to see how your voice terminal is set.
Speakerphone Allows you to place and answer calls or access other voice features
without lifting the handset. When used with [ Select ] , the built-in speakerphone
performs a test of the surrounding acoustic environment and adjusts itself for optimal
performance. (See Reset Speakerphone.) Use the built-in speakerphone any time you
prefer hands-free communication, both speaking and listening, or for group conference
situations.
Note: Your voice terminal may be set for the Speaker (listen-only) rather than the
Speakerphone (listen and speak) feature. Check with your System Manager.
Transfer Transfers a call from your voice terminal to another extension or outside
number. Use when your caller needs to speak further with someone else.
Note: Calls from an outside number to your voice terminal can be transferred only to
an extension, not to another outside number.
Voice Message Retrieval Gives you messages (via computerized voice) left for you
through Leave Word Calling or as entered by a covering user. If authorized by your
System Manager, you may also retrieve messages for one or more of your co-workers.
Use to hear all messages received while you were away.
6

Display Features
Inspect Shows you call-related information for an incoming call when you are
already active on a call. Use to identify and screen new calls.
Integrated Directory Searches for the extension of another user by allowing you to
key in the user’s name with the dial pad. Use as a handy quick reference source for
extension number information.
Message Retrieval Allows you to retrieve messages left for you that have lit your
Message light. Will also let you retrieve messages for other voice terminals not
equipped with a display (if you are authorized as a systemwide message retriever by
your System Manager). Use to quickly and conveniently check messages, even when
you are already on a call.
Normal Identifies current call appearance, calling/called party, and calling/called
number. Use to see who is calling you and, when placing a call, to verifiy the number
you have dialed.
Stored Number Allows you to check the number stored on an Abbreviated Dialing
button or as an item on an Abbreviated Dialing list. Also lets you see what number
you last dialed (via Last Number Dialed feature). Use to verify Abbreviated Dialing
list items before placing a call or reprogramming a number, and to make sure that Last
Number Dialed is appropriate to use.
Time/Date Shows you the date and time. Use as a handy calendar and clock.
Timer Allows you to measure elapsed time. Use in order to keep track of time
spent on a call or task.
7

How to Use the Features
The procedures that follow give short, step-by-step instructions for using each of the
features. For your convenience, features are listed alphabetically.
Special Instructions
The first time you use these procedures, you will need to customize them for yourself
by following the directions below. Your System Manager can supply the information
required.
To the right of each feature name is a box. For each feature that you have,
mark a [ ✔] in the blank box as a reminder. (Voice features Conference,
Drop, Hold, Message, Mute, the Select Button, Select Ring, Self-Test, and
Transfer, and display feature Normal mode are already marked for you.) Ask
your System Manager if your voice terminal is set for the Speaker (listen only)
or the Speakerphone (speak and listen) feature, and then place a check in the
box beside that feature also.
Note: If your voice terminal is set for the Speakerphone feature, you can also
put a check in the box beside the Reset Speakerphone feature.
To use a voice feature, you must have the handset off-hook unless you are
instructed to remain on-hook in the procedures. You can activate and cancel
most of the voice features by dialing 2- or 3-digit codes (if they are not already
assigned to a button). In the blanks provided within the procedures, write in
the feature code numbers.
●
●
As you operate the features on your voice terminal, keep in mind the following
general rules.
Follow carefully all the steps listed in the procedure for the particular feature
you are using.
Remember to press [ Select ] before attempting to use any of the bottom-labeled
features on 2-level feature buttons.
If you receive an intercept tone (high-pitched, alternating high and low tone)
while attempting to operate any feature, you have taken too much time to
complete a procedural step or have made a dialing error. Hang up, get dial
tone, and begin again at Step 1.
System 75 is available in more than one version. Some features, such as
Abbreviated Dialing, Call Forwarding All Calls, Last Number Dialed, and
Priority Calling operate slightly differently with Version 1, and possibly
Version 2, than they do with later versions. If you are using Version 1 or 2 of
the System 75 software, you should check the section titled Troubleshooting
later in this guide before you use you use any of these 4 features.
●
●
●
●
8

[ xxxxx ]
Conventions
The following conventions are used in the procedures:
Gray Type Procedural steps in gray type are steps that you should
follow if you do not have a button assigned for the
feature.
This box represents a call appearance button, which is
used exclusively for placing or receiving calls. The
button has a red in-use light and a green status light and
is labeled with an extension number (shown as xxxxx).
[ Feature ] and Each of these boxes represents a button that has a feature
assigned to it. The button is labeled with the feature
[ Feature xxxxx ] name, sometimes followed by an extension number or a
person’s name (shown as xxxxx).
[handset tone] The tone that appears in brackets after a step indicates
what you should hear from your handset (or the
speakerphone, if appropriate) after successfully performing
that step. For a list of tones and their meanings, see the
section titled Tones and Their Meanings.
[ Display Information ] A white box containing the information that appears on
your display screen.
For a list of glossary terms, see the section titled Key Words to Know.
Troubleshooting
Later in this guide you will find a short section on troubleshooting. Use the
procedures listed here for problems that you may have in using your voice terminal.
Quick Reference Lists
At the end of this booklet is a set of quick reference lists. Use them to record your
feature and trunk codes, Abbreviated Dialing personal list items, and frequently called
miscellaneous extensions. Once you have completed the lists, remove the page from
the booklet (tear along the perforation), and keep the lists near your voice terminal.
9

Voice Features
Abbreviated Dialing (AD)
To program/reprogram
an AD button
Note: AD buttons must
first be assigned by your
System Manager.
1
2
3
4
On a separate sheet of paper, jot down the outside
numbers, extensions, and/or feature codes you want
to program
Note: Each AD button will hold one complete phone
number or feature code.
Pick up handset
[dial tone]
Note: If you are using the built-in speakerphone, you
must press a call appearance button, before you
proceed to Step 3.
Press [ Program ] (if this button has been assigned to
your voice terminal)
or Dial Program code
[dial tone]
Press [ AD xxxxx ] to be programmed
[dial tone]
5
6
7
Dial outside number, extension, or feature code you
want to program (up to 24 digits)
Note: If you are programming an outside number, be
sure to include a trunk code, if applicable.
Press [ #] (on the dial pad) or [ AD xxxxx ] that you
To place a call using an Press selected [ AD xxxxx ] [ringback tone]
AD button Call is dialed (silently)
●
●
●
are programming [confirmation tone], [dial tone]
Number is stored
Repeat Steps 4-6 to program additional buttons
Hang up to end programming
1
10

To program/reprogram an
outside number,
extension, or feature code
into a personal list
1
2
3
4
5
6
7
Press [ Program ]
On a separate sheet of paper, jot down the outside
numbers, extensions, and/or feature codes you want to
program as items on your personal list(s) (see example
to the left)
Note: Each phone number or feature code is stored as
a separate item.
Pick up handset [dial tone]
Note: If you are using the built-in speakerphone, you
must press a call appearance button, before you
proceed to Step 3.
or Dial Program code
[dial tone]
Dial Personal List number (1, 2, or 3)
[dial tone]
Dial list item (1, 2, 3...)
[dial tone]
Dial number you want to program (up to 24 digits)
Note: If you are programming an outside number, be
sure to include a trunk code, if applicable.
Press [ #] [confirmation tone], [dial tone]
Number is stored
●
Repeat Steps 5-7 if you want to program
additional items on the same list; press [ Drop Test ]
and begin again at Step 1 if you want to program
items on another list
8Hang up to end programming
Note: Record your personal list items on the
Abbreviated Dialing list in the back of this booklet;
group, system, and enhanced lists can be obtained
from the System Manager.
●
To place a call using a Dial appropriate AD list code:
personal, group, system, List 1
or enhanced list List 2
List 3
Dial desired list item (1, 2, 3...)
Call is dialed
Note: You can program a list code on one of your
AD buttons for faster access to a list. To place a call,
●
●
●
●
[dial tone]
1
2
[ringback tone]
simply press the AD button and then dial the desired
list item.
11

Automatic Callback
To automatically place
another call to an
extension that was busy,
did not answer, or
returned a call waiting
ringback tone
1
2
3
Press [ Auto Callback ] during call attempt
[confirmation tone]
Green light goes on steadily until callback is
completed or canceled
Note: If you send your calls to coverage after
activating Automatic Callback, your callback calls
will still ring at your extension and will not be
redirected to coverage.
Hang up
You will get a 3-burst priority ring when the
extension you attempted to call becomes available
Note: After you activate Automatic Callback, the
system monitors the called extension. That extension
becomes available after the called party completes a
call.
Lift handset when you hear priority ring
A call is automatically placed to the extension,
which receives regular ringing
●
●
●
●
Note: Automatic Callback is automatically canceled
after 30 minutes or if the callback call is unanswered.
To cancel Automatic 1Press [ Auto Callback ] again (while on-hook)
Callback or Dial the Automatic Callback
Cancel code [confirmation tone]
Green light goes off
12

Bridging
To answer a bridged call Press [ xxxxx ] of bridged call
1
Note: If your voice terminal has Ringing Appearance
Preference, this step is not necessary; you will
automatically be connected to the call when you lift
the handset.
To use Manual Exclusion Press [ Exclusion xxxxx ] while connected to the call
to prevent other bridged Note: Pressing [ Exclusion xxxxx ] again reactivates
terminals from entering a
bridging.
call (on a per call basis)
1
Call Coverage
To answer a call for a Press [ xxxxx ] of incoming call when ring begins or
co-worker for whom you
green light flashes
are a coverage point Note: If your voice terminal has Ringing Appearance
Preference, this step is not necessary; you will
automatically be connected to the call when you lift
the handset. Also, the call is not at your voice
terminal until the green light is flashing.
1
To leave a message for a Press [ Coverage Callback ] while connected to the call
co-worker to call the
[confirmation tone]
original caller’s extension Note: To leave a message for a co-worker to call you,
activate Leave Word Calling instead.
1
13

To talk privately with
co-worker after answering
a redirected call
1
2
3
Press [ Transfer ] [dial tone]
●Call is put on hold
Press [ Consult ] [priority ring to co-worker]
or Dial co-worker’s extension
Note: You can privately discuss the call at this time;
if your co-worker is not available, press the fluttering
[ xxxxx ] to reconnect to call.
Press [ Transfer ] again to send call to co-worker or
press [ Conference Ring ] to make it a 3-party call
Call Forwarding All Calls
To temporarily redirect Press [ Call Forward ]
all calls to an extension or Dial Call Forward code
[dial tone]
or outside number Note: If you have console permission, next dial the
of your choice extension number whose calls are to be forwarded;
1
2
3
receive dial tone.
Dial extension or number where calls will be sent
[confirmation tone]
Note: Some voice terminals have restrictions on
where calls can be forwarded
(see your System Manager).
Hang up
Note: You may hear a ring-ping tone from your voice
terminal as each call is forwarded.
14

To cancel Press [ Call Forward ] again (while on-hook)
Call Forwarding or Dial Call Forward Cancel code
[confirmation tone]
Your calls will now ring at your own voice
terminal
●
Call Park
To park a call at your Note: If a [ Call Park ] button has been assigned to your
extension (for retrieval at voice terminal, simply press [ Call Park ] and hang up;
any extension) otherwise, follow the instructions below.
Press [ Transfer ]
[dial tone]
Dial Call Park code [confirmation tone]
Press [ Transfer ] again
Call is parked
Hang up
1
1
2
3
4
●
To return to a call parked
at your extension 1
●
1
2
3
Press [ Call Park ]
or Dial the Answer Back code
and then your extension number
You are connected to call
[dial tone]
[dial tone]
To retrieve a parked call
Pick up handset or press [ Speaker Reset Spkr ]
from any extension
Dial Answer Back code
Dial extension number where call is parked
[confirmation tone]
Note: If you receive intercept tone, parked call has
been disconnected or retrieved by someone else.
15

Call Pickup
To answer a call placed to Press [ Call Pickup ]
a member of your pickup or Dial Call Pickup code
group when your voice
Called voice terminal stops ringing
terminal is idle
1
●
●You are connected to ringing call
To pick up a call while
Press [ Hold ]
you are active on another Present call is put on hold
call
1
2
●
●
●
●
Green light flutters
Press [ Call Pickup ]
Called voice terminal stops ringing
You are connected to incoming call
Note: To return to held call after completing pickup
call, press fluttering [ xxxxx ] .
Conference
✔
To add another party to a
Press [ Conference Ring ]
[dial tone]
call (for a total of up to
6 parties) Present call is put on hold, and you are given a
new call appearance; all other parties remain
connected to each other
1
2
3
Dial number of new party and wait for answer
Note: You can privately discuss the call with the new
party at this time; if no answer or busy, press
fluttering [ xxxxx ] to return to held call.
Press [ Conference Ring ] again
●
●
●
All parties are now connected
Repeat Steps 1-3 for additional conference
connections
16