AT&T 7402 User manual

AT&T 555-104-724
Issue 1
December 1992
7402 Plus Voice Terminal
User’s Guide

NOTICE
While reasonable efforts were made to ensure that the information in this document
was complete and accurate at the time of printing, AT&T can assume no
responsibility for any errors. Changes or corrections to the information contained in
this document may be incorporated into future issues.
TO ORDER COPIES OF THIS DOCUMENT
Contact: AT&T Customer Information Center
2855 North Franklin Road
P.O. Box 19901
Indianapolis, IN 46219
1 800 432-6600,
In Canada: 1 800 255-1242
Order: Document No. AT&T 555-104-724
Issue 1, December 1992
For more information about AT&T documents, see Business Communications
Systems Publications Catalog (555-000-010).
HEARING AID COMPATIBILITY
This equipment is compatible with the inductively coupled hearing aids prescribed
by the Federal Communications Commission (FCC).
Prepared by
AT&T GBCS Product Documentation 1992 AT&T
b b
Development Group All Rights Reserved
Middletown, NJ 07748 Printed in USA
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Contents
Your 7402 Plus Voice Terminal ……………………………………………………1
A Quick Look at the Features ………………………………………………………3
How to Use the Features ……………………………………………………………5
Special Instructions ………………………………………………………5
Conventions ………………………………………………………………6
Quick Reference Lists ……………………………………………………6
Abbreviated Dialing (AD)…………………………………………………7
Automatic Callback ………………………………………………………8
Bridging ……………………………………………………………………9
Call Coverage ………………………………………………………………9
Call Forwarding — Busy/Dont Answer ………………………………10
Call Forwarding — Follow Me …………………………………………11
Call Park …………………………………………………………………11
Call Pickup ………………………………………………………………12
Conference…………………………………………………………………13
Drop…………………………………………………………………………13
Hold…………………………………………………………………………14
Intercom (Automatic/Dial)………………………………………………14
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Last Number Dialed ……………………………………………………15
Leave Word Calling (LWC) ……………………………………………15
Message ……………………………………………………………………16
Priority Calling……………………………………………………………16
Select Button………………………………………………………………17
Select Ring and Ringer Volume ………………………………………17
Self-Test……………………………………………………………………18
Send All Calls ……………………………………………………………18
Speaker ……………………………………………………………………19
Transfer ……………………………………………………………………20
Tones and Their Meanings …………………………………………………………21
Ringing Tones ……………………………………………………………21
Feedback Tones …………………………………………………………21
Key Words to Know …………………………………………………………………22
Quick Reference Lists ………………………………………………………………24
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Your 7402 Plus Voice Terminal
The 7402 Plus voice terminal is designed so you can conveniently use the many
features of the AT&T DEFINITYCommunications System Generic 2 and
System 85. Familiarize yourself with your voice terminal, shown in Figure 1
below and explained on the following page.
Figure 1. 7402 Plus Voice Terminal
b b
Starting at the top of Figure 1 and continuing clockwise:
Handset For placing and answering calls. In most cases, you
must lift the handset (go off-hook) before you can use a
feature. Also known as the receiver.
Call appearances/
feature buttons For handling incoming and outgoing calls (call appearances), labeled with extension numbers. For
accessing features (feature buttons), labeled with
feature names.
Speaker/headset adapter
jack (on back of voice terminal) For connecting an external speaker or headset adapter to your voice terminal. Located on the back of your
voice terminal near the center, and is labeled .
Line jack
(on back of voice terminal) For connecting a line cord to your voice terminal. Located on the back of your voice terminal just to the
right of the center, and labeled ‘‘LINE.’’
Select button When used with
ccbbbbbbbcc
bbbbbbb
Drop
Test you can test the lights and
ringer on your voice terminal. When used with
ccbbbbbbbbbcc
bbbbbbbbb
Conference
Ring you can select a personalized ring from among
8 available patterns.
Transfer button For transferring a call to another voice terminal.
Hold button For putting a call on hold.
1

Dial pad The standard 12-button pad for dialing phone numbers
and accessing features. The letters, ‘‘Q’’ and ‘‘Z’’ have
been added to the appropriate dial pad keys for
directory access, and the ‘‘5’’ button on your dial pad has
raised bars for visually-impaired users.
Volume button For adjusting the volume of the speaker when you are
using the speaker and a call is in progress, or for
adjusting the volume of the tone ringer when you are not
using the speaker.
Handset jack
(on back of voice terminal) For connecting the handset cord to the voice terminal. Located on the back of your voice terminal, and is
labeled .
Speaker button For accessing the listen-only speaker.
Drop/Test button For disconnecting from a call or dropping the last party
added to a conference call. When used with
cbbbbbbbc
bbbbbbb
Select you
can perform a self-test of your voice terminal button
lights and tone ringer.
Conference/Ring button For setting up conference calls. When used with
cbbbbbbbc
bbbbbbb
Select , you can select a personalized ringing pattern
for your voice terminal.
Message light A red light which goes steadily when a message has
been left for you.
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The following optional modules are compatible with the 7402 Plus voice terminal:
3500A Headset Adapter Provides a dual-purpose switch which turns on the
adapter connecting the headset to the telephone.
Pressing the ON switch is equivalent to going off-hook
with the handset, and pressing the OFF switch is
equivalent to going on-hook with the handset. Plugs
into the speakerphone/headset adapter jack.
7400B Data Module Provides data capability to the attached DCP telephone.
It also provides integrated simultaneous voice data
communications over standard twisted-pair wiring.
Plugs into the line jack.
S101A and S201A
Speakerphone Provides total telephone operation without using the handset. Turning on the speakerphone is equivalent to
going off-hook when placing or answering a call and
turning off the speakerphone is equivalent to going
on-hook. A mute switch is provided to temporarily cut
off transmission to the distant caller. Plugs into the
speakerphone/headset adapter jack.
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A Quick Look at the Features
Here are brief descriptions of some features, including what each one does and how
you might want to use it. You will have the Conference, Drop, Hold, Message, Select
Button, Select Ring, Self-Test, and Transfer features. In addition, you may have
many of the other features listed here; your System Manager can advise you.
Abbreviated Dialing (AD) Allows you to store selected telephone numbers as three
or fewer digits for quick and easy dialing. Each number can be a complete or partial
telephone number, an extension number, or a trunk or feature code. There are three
possible types of lists — personal, group, and system — and you can have a total of
three lists. Numbers on a personal list are programmable by you; numbers on group
lists are programmable by the controller of the list; system lists are programmable
only by the System Manager. Use this feature as a timesaver for dialing frequently
called, lengthy, or emergency numbers. Note: Check with your System Manager
concerning what types of lists you have and how many of each.
Automatic Callback Sends you a special 3-burst ring tone indicating that a
previously busy extension is now available. Use to avoid constant redialing when you
want to speak to someone who is frequently busy on the telephone. Note: You can
use this feature only for extensions, not outside numbers.
Bridging Permits you to answer or join calls to someone else’s extension by
pressing a bridged appearance button on your voice terminal. This button can be
any call appearance labeled with another user’s primary extension number, as
assigned to you by your System Manager. Use to assist in handling calls for a
b b
designated coworker.
Call Coverage Provides automatic redirection of certain calls to your voice
terminal for answering. (Your System Manager determines which calls will be sent
to you.) Use to answer calls for other extensions for whom you provide coverage.
Call Coverage can also automatically redirect your calls when your voice terminal is
busy, you are out of the office, or you have pressed Send All Calls.
Call Forwarding — Busy/Don´t Answer Temporarily forwards all your calls to
another extension or to the attendant if your voice terminal is busy or you do not
answer your calls within a preset number of rings. Use when you want your calls to
be forwarded to a telephone number of your choice.
Call Forwarding — Follow Me Temporarily forwards all your calls to another
extension or to an outside number, depending on your system. Use when you want
your calls to be automatically forwarded to a telephone number of your choice.
Call Park Puts a call on hold at your voice terminal, for retrieval at any extension.
Use when you need to go elsewhere to get information during a call, or whenever you
want to complete a call from a different location. Also, if the call received is for
someone else, use it to hold the call until the called party can answer from the
nearest available voice terminal.
Call Pickup Lets you answer a call at your voice terminal for another extension in
your pickup group. Use when you want to handle a call for a group member who is
absent or otherwise unable to answer. Note: You can use this feature only if you
and the called party have been assigned to the same pickup group by your System
Manager.
3

Conference Allows you to add another party to a call. Use to set up time-saving
conferences, or to spontaneously include a party important to a conversation.
Drop Disconnects from a call without requiring you to hang up the handset or
press the switchhook. Can also be used with the Conference feature to disconnect
the last party added. Use whenever you want to continue using the handset after
ending a call.
Hold Puts a call on hold until you can return to it. While a call is on hold, you can
place another call, activate another feature, answer a waiting call, or leave your
voice terminal to do another task. Use when you have a call that you do not want to
drop, but have to interrupt briefly to do something else.
Intercom (Automatic/Dial) Gives you quick access to specified voice terminals.
With Automatic Intercom, you can call predetermined persons by pressing a single
feature button. With Dial Intercom, you can call any member of a predetermined
group by pressing a feature button and then dialing the group member’s 2- or
3-digit code.
Last Number Dialed Automatically redials the last number you dialed; an
extension or an outside number. Use to save time in redialing a busy or unanswered
number. Available with DEFINITY Generic 2 and System 85 R2V4 and some R2V3
systems. Check with your System Manager to see if the feature is available in your
system.
Leave Word Calling (LWC) Leaves a message for another extension to call you
back. The called party will be able to dial the message center, AUDIX, or a covering
user to retrieve a short, standard message which gives your name and extension, the
date and time you called, and the number of times you called. Use any time you
want to have someone call you back; it will help cut down on repeated call attempts.
b b
Message Lets you know that a caller has left a message for you when the message
light goes on. You can then follow your System Manager’s local message retrieval
procedures to get your message.
Priority Calling Allows you to call another extension with a distinctive 3-burst ring
to indicate that your call requires immediate attention. Use when you have
important or timely information for someone.
Select Button When used with
ccbbbbbbbcc
bbbbbbb
Drop
Test you can perform a self-test of your voice
terminal’s lights and ringer. When used with
ccbbbbbbbbbcc
bbbbbbbbb
Conference
Ring you can select your own
personalized ring from among 8 available patterns. Use to distinguish your ring
from that of other nearby voice terminals.
Self-Test Allows you to test the operation of the lights and ringer of your voice
terminal.
Send All Calls Temporarily sends all your calls to the extension of a person
designated to answer them when you cannot (perhaps a secretary, receptionist, or
AUDIX). Use when you will be away from your desk for awhile or when you do not
want to be interrupted by calls.
Speaker Allows you to place calls or access other voice features without lifting the
handset when speaker is on. However, in order to speak to the other party, you
must lift the handset. Use with features that require listening only, such as on-hook
dialing, monitoring calls on hold, and retrieving messages.
Transfer Transfers a call from your voice terminal to another extension or outside
number. Use when your caller needs to speak further with someone else.
Note: Calls from an outside number to your voice terminal can be transferred only
to an extension, not to another outside number.
4

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How to Use the Features
Many features are available for use with your 7402 Plus voice terminal. Because no
organization can use all of the available features, each organization must choose
those that best suit its needs. After the choices have been made, the person within
your organization who manages your telecommunication system must do any
necessary administration and label the feature buttons on individual voice terminals.
The System Manager can tell you how to use the features that have been
administered for your particular voice terminal. The following procedures give
instructions for using some of the more frequently used features. Features are listed
alphabetically.
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Special Instructions
The first time you use these procedures, you will need to customize them for
yourself. Your System Manager can supply the information required.
d To the right of each feature name is a box. For each of the features you have,
mark a
cbbbbbc
bbbbb
in the blank box as a reminder. (Conference, Drop, Hold, Message,
Select Button, Select Ring, Self-Test, and Transfer are already marked for you.)
d To use a voice feature you must have the handset off-hook (that is, you must pick
up the handset or turn on the speaker) unless you are instructed to remain
on-hook in the procedures. You can activate or cancel most of the voice features
by dialing 2- or 3-digit codes (if they are not already assigned to a button). Write
the feature code numbers in the blanks provided within the procedures. These
b b
codes are unique to your system; see your System Manager for the codes or to
obtain more information.
d System 85 exists in several versions. In some cases, a feature operates
differently with one version than it does with another; where this occurs, the
procedures include a release (R) and version (V) notation. Be sure to follow the
directions corresponding to the release and version you are using. Ask your
System Manager if you do not know the release and version you have.
d If you receive an intercept tone (high-pitched, alternating high and low tone)
while attempting to use any feature, you have taken too much time to complete a
step, have made a dialing error, or do not have the feature available to you. If
appropriate, hang up or press
ccbbbbbbbcc
bbbbbbb
Drop
Test , get dial tone, and begin again at the first
step.
5

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Conventions
The following conventions are used in the procedures:
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Gray type Procedural steps in gray type are steps you should
follow if you do not have a button assigned for the
feature.
ffffffffffffffffffffffffffffffffffffffffffffff
cbbbbbbbc
bbbbbbb
xxxxx A box representing a call appearance that is used
exclusively for placing, receiving, or holding calls.
ffffffffffffffffffffffffffffffffffffffffffffff
cbbbbbbbbc
bbbbbbbb
Feature and
cbbbbbbbbbbbbbc
bbbbbbbbbbbbb
Feature xxxxx Boxes representing buttons that have features assigned
to them. The buttons are labeled with the feature name,
sometimes followed by an extension number or a
person’s name.
b b
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[feedback tone] The tone appearing in brackets after a step indicates
what you hear after successfully performing that step.
For more information, see Tones and Their Meanings and Key Words to Know
at the end of this guide.
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Quick Reference Lists
At the end of this guide is a set of quick reference lists. Use the lists to record your
feature and trunk codes, Abbreviated Dialing personal list items, and frequently
called miscellaneous extensions. Once you have completed the lists, flip back to the
page as needed, or make a photocopy and keep it handy.
6

Abbreviated Dialing (AD)
cccbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbccc
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
ccbbbcc
bbb
Note: If you hear the intercept tone while programming, start over from the
beginning. Abbreviated Dialing must first be assigned by your System Manager.
To program or reprogram
an outside number,
extension, or feature code
into a personal list
1On a separate sheet of paper, jot down the outside
numbers, extensions, and feature codes you want to
program as items on your personal list (see example
to the left)
2Press
cbbbbbbbbbc
bbbbbbbbb
Program (while off-hook)
or dial Abbreviated Dialing Program code
(while off-hook) __________ [confirmation tone]
3Press
cbbbbbbbbbbbbbc
bbbbbbbbbbbbb
Personal List
or dial Personal List code ________
4Dial desired list item number (for example, 0-9, 01-
95, and so on, depending on list size) [dial tone]
5Dial outside number, extension, or feature code you
want to store
6Press
cbbbbbbbbbbbbbc
bbbbbbbbbbbbb
Personal List
or press
cbbbc
bbb
# [confirmation tone]
d Number is stored
b b
d Repeat Steps 3 through 6 if you want to program
additional items on the same list
7Hang up or press
ccbbbbbbbcc
bbbbbbb
Drop
Test to end programming
d If you want to continue programming, begin
again at Step 1 to program another personal list
Note: Record your personal list items on the
Abbreviated Dialing list in the back of this guide;
group and system lists are available from the
controller of the list or from your System Manager.
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To place a call using a
personal, group, or
system list
1Press
cbbbbbbbbbbbbbc
bbbbbbbbbbbbb
Personal List or
cbbbbbbbbbbbc
bbbbbbbbbbb
Group List or
cbbbbbbbbbbbbc
bbbbbbbbbbbb
System List
(while off-hook)
or dial appropriate Abbreviated Dialing list
code (while off-hook)
d Personal __________ [dial tone]
d Group __________ [dial tone]
d System __________ [dial tone]
2Dial desired list item (1, 2, 3..., 01, 02...)
d Stored number is automatically dialed
7

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To program an
Abbreviated Dialing (AD)
button
1Press
cbbbbbbbbbc
bbbbbbbbb
Program (while off-hook)
or dial the Abbreviated Dialing Program code
(while off-hook) __________ [confirmation tone]
2Press selected
cbbbbbbbbbbc
bbbbbbbbbb
AD xxxxx
3Dial the outside number, extension, or feature code
you want to store
4Press
cbbbbbbbbbbc
bbbbbbbbbb
AD xxxxx again [confirmation tone]
5Hang up or press
ccbbbbbbbcc
bbbbbbb
Drop
Test to end programming
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To place a call using an
Abbreviated Dialing (AD)
button
1Press selected
cbbbbbbbbbbc
bbbbbbbbbb
AD xxxxx (while off-hook)
d Call is automatically dialed
b b
Automatic Callback
cccbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbccc
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
ccbbbcc
bbb
To automatically place
another call to an
extension that is
frequently busy
1Press
cbbbbbbbbbbbbbbc
bbbbbbbbbbbbbb
Auto Callback before or during call attempt
[dial or confirmation tone]
or dial Automatic Callback code before call
attempt [dial tone]
d If you have an
cbbbbbbbbbbbbbbc
bbbbbbbbbbbbbb
Auto Callback button, a green
light goes on until callback is completed or
canceled
2Hang up (within 7 seconds) or press
ccbbbbbbbcc
bbbbbbb
Drop
Test
d You will receive a 3-burst priority ring when both
your voice terminal and the called extension are
idle
3Lift handset when you hear priority ring
[ringback tone]
d A call is automatically placed to the called
extension, which receives regular ringing
Note: Only one Automatic Callback call at a time
can be placed, and Automatic Callback is canceled
after 20 to 40 minutes if the callback call is
unanswered.
8

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To cancel Automatic
Callback 1Press
cbbbbbbbbbbbbbbc
bbbbbbbbbbbbbb
Auto Callback again (while off-hook)
or dial Automatic Callback Cancel code (while
off-hook) __________ [confirmation tone]
d Green light goes off
Bridging
cccbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbccc
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
ccbbbcc
bbb
To answer a bridged call 1Press
cbbbbbbbc
bbbbbbb
xxxxx of bridged call
Note: If your voice terminal has Ringing
Appearance Preference, this step is not necessary;
you will automatically be connected to the call when
you lift the handset.
2Pick up handset
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To prevent other bridged
terminals from entering a
call (on a per call basis)
1Press
cbbbbbbbbbbbbbbbc
bbbbbbbbbbbbbbb
Exclusion xxxxx while connected to the call
Note: Pressing
cbbbbbbbbbbbbbbbc
bbbbbbbbbbbbbbb
Exclusion xxxxx again reactivates
bridging.
b b
Call Coverage
cccbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbccc
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
ccbbbcc
bbb
To answer a call for a
coworker for whom you
are a coverage point
1Press
cbbbbbbbc
bbbbbbb
xxxxx of incoming call when ring begins or
green light flashes
Note: The call is not at your voice terminal until the
light is flashing.
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To leave a message
telling a coworker to call
the original caller’s
extension
1Press
cbbbbbbbbbbbbbbbbbc
bbbbbbbbbbbbbbbbb
Coverage Callback while connected to the call
[confirmation tone]
Note: To leave a message telling a coworker to call
you, activate Leave Word Calling instead.
9

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To talk privately with
coworker after answering
a redirected call
1Press
cbbbbbbbbbc
bbbbbbbbb
Transfer or
ccbbbbbbbbbcc
bbbbbbbbb
Conference
Ring [dial tone]
d Call is temporarily put on hold
2Press
cbbbbbbbbc
bbbbbbbb
Consult [priority ring to coworker]
or dial coworker’s extension
[single-burst ring to coworker]
Note: You can privately discuss call; if coworker is
not available, press the fluttering
cbbbbbbbc
bbbbbbb
xxxxx to
reconnect to call.
If your coworker has activated Send All Calls, you
must use
cbbbbbbbbbc
bbbbbbbbb
Consult to reach him or her.
3Press
cbbbbbbbbbc
bbbbbbbbb
Transfer again to send call to coworker or
press
ccbbbbbbbbbcc
bbbbbbbbb
Conference
Ring to make it a 3-party call
Call Forwarding — Busy/Don´t Answer
cccbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbccc
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
ccbbbcc
bbb
To activate Call
Forwarding —
Busy/Don’t Answer
b b
Note: To find out which
type of Call Forwarding
cbbbbbbbbbbbbbc
bbbbbbbbbbbbb
Call Forward activates,
contact your System
Manager.
1Press
cbbbbbbbbbbbbbc
bbbbbbbbbbbbb
Call Forward (while off-hook)
or dial Call Forwarding — Busy/Don’t Answer
code (while off-hook) __________ [dial tone]
2Dial extension where calls will be sent
[confirmation tone]
b b
Note: If you hear intercept an tone, you are
attempting to forward your calls to a restricted
telephone, a telephone with Call Forwarding —
Follow Me activated, or a telephone in another
partition or group (if you are in a tenant services
environment). See your System Manager for more
information.
3Hang up or press
ccbbbbbbbcc
bbbbbbb
Drop
Test
ffffffffffffffffffffffffffffffffffffffffffffff
To cancel Call
Forwarding —
Busy/Don’t Answer
1Press
cbbbbbbbbbbbbbc
bbbbbbbbbbbbb
Call Forward again (while off-hook)
or dial Call Forward Cancel code
(while off-hook) __________ [confirmation tone]
2Hang up
d Your calls will ring at your own voice terminal
again
10

Call Forwarding — Follow Me
cccbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbccc
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
ccbbbcc
bbb
To temporarily redirect
all calls to an extension
or outside number of your
choice
Note: To find out which
type of Call Forwarding
cbbbbbbbbbbbbbc
bbbbbbbbbbbbb
Call Forward activates,
contact your System
Manager.
1Press
cbbbbbbbbbbbbbc
bbbbbbbbbbbbb
Call Forward (while off-hook)
or dial Call Forward — Follow Me code
(while off-hook) __________ [dial tone]
2Dial extension or number where calls will be sent
[confirmation tone]
Note: You may hear a half ring for each call
forwarded after you have activated this feature and
hung up. Also, some voice terminals may have
restrictions on where calls can be forwarded (only on
DEFINITY Generic 2 and System 85 R2V4 and later
releases); see your System Manager.
ffffffffffffffffffffffffffffffffffffffffffffff
To cancel Call
Forwarding — Follow Me 1Press
cbbbbbbbbbbbbbc
bbbbbbbbbbbbb
Call Forward again (while off-hook)
or dial Call Forward Cancel code
(while off-hook) __________ [confirmation tone]
2Hang up
d Your calls will ring at your own voice terminal
again
b b
Call Park
cccbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbccc
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
ccbbbcc
bbb
To park a call (for
retrieval at any
extension)
1Press
cbbbbbbbbbc
bbbbbbbbb
Transfer [dial tone]
d Second party is temporarily put on hold
2Press
cbbbbbbbbbbc
bbbbbbbbbb
Call Park
or dial Call Park trunk code __________[dial tone]
3Dial the Call Park zone number [confirmation tone]
4Dial an idle answer-back channel number
[confirmation tone]
5Press
cbbbbbbc
bbbbbb
Recall
6Press
cbbbbbbbbbc
bbbbbbbbb
Transfer [ringback tone]
7Hang up
d Held party is transferred to the answer-back
channel and hears ringback tone (or music) while
waiting
11

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To retrieve parked call
from any extension 1Dial Call Park Answer Back code __________ [dial tone]
2Dial channel number where call was parked
[confirmation tone]
Note: If you receive intercept tone, parked call has
been disconnected or retrieved by another party.
b b
Call Pickup
cccbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbccc
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
ccbbbcc
bbb
To answer a call to a
member of your pickup
group when your voice
terminal is idle
1Press
cbbbbbbbbbbbbc
bbbbbbbbbbbb
Call Pickup (while off-hook)
or dial Call Pickup code (while off-hook)
__________
d You are connected to ringing call
ffffffffffffffffffffffffffffffffffffffffffffff
To answer a call to your
pickup group while on
another call
1Press
cbbbbbbc
bbbbbb
Hold
d Present call put on hold
2Press an idle call appearance [dial tone]
3Press
cbbbbbbbbbbbbc
bbbbbbbbbbbb
Call Pickup
or dial Call Pickup code __________
d Called voice terminal stops ringing
d You are connected to ringing call
Note: To return to held call after completing present
call, press fluttering
cbbbbbbbc
bbbbbbb
xxxxx .
12

Conference
cccbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbccc
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
ccbbbcc
bbb
To add another party
to a call 1Press
ccbbbbbbbbbcc
bbbbbbbbb
Conference
Ring [[dial tone]
d Present call temporarily put on hold and you are
given a new call appearance
2Dial number of third party and wait for answer
Note: You can privately discuss the call with the
third party at this time; if no answer or busy, press
fluttering
cbbbbbbbc
bbbbbbb
xxxxx to return to the original party.
3Press
ccbbbbbbbbbcc
bbbbbbbbb
Conference
Ring again
d All parties now connected
ffffffffffffffffffffffffffffffffffffffffffffff
To add a call you have
put on hold to another
call you are connected to
1Press
ccbbbbbbbbbcc
bbbbbbbbb
Conference
Ring [dial tone]
2Press
cbbbbbbbc
bbbbbbb
xxxxx of first call
3Press
ccbbbbbbbbbcc
bbbbbbbbb
Conference
Ring again
d All parties now connected
b b
ffffffffffffffffffffffffffffffffffffffffffffff
To drop third party 1Press
ccbbbbbbbcc
bbbbbbb
Drop
Test
d You remain connected to original party
Note: If both call appearances are in use, you will not
be able to use this feature.
Drop
cccbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbccc
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
ccbbbcc
bbb
To disconnect from a
normal call, or to drop
the last party added to a
conference call
1Press
ccbbbbbbbcc
bbbbbbb
Drop
Test
13

Hold
cccbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbccc
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
ccbbbcc
bbb
To keep a call waiting
while you answer another
call, make a call, or
perform some other task
1Press
cbbbbbbc
bbbbbb
Hold
d Green light flutters
Note: If you put a conference call on hold, the other
parties remain connected.
ffffffffffffffffffffffffffffffffffffffffffffff
To answer a new call
while active on another 1Press
cbbbbbbc
bbbbbb
Hold
d Green light flutters
2Press
cbbbbbbbc
bbbbbbb
xxxxx of incoming call
d You are connected to incoming call
ffffffffffffffffffffffffffffffffffffffffffffff
To return to held call 1Press
cbbbbbbbc
bbbbbbb
xxxxx of held call
d You are connected to held call
Note: If you are active on a call and you press the
cbbbbbbbc
bbbbbbb
xxxxx of the held call, the active call will be
dropped.
b b
Intercom (Automatic/Dial)
cccbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbccc
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
ccbbbcc
bbb
To make a call to your
predetermined Automatic
Intercom partner
1Press
cbbbbbbbbbbbbbbc
bbbbbbbbbbbbbb
Icom Auto xxx (while off-hook) [ringback tone]
d Intercom ring is sent
ffffffffffffffffffffffffffffffffffffffffffffff
To dial a call to a
member of your Dial
Intercom group
1Press
cbbbbbbbbbbbbbc
bbbbbbbbbbbbb
Icom Dial xxx (while off-hook) [dial tone]
2Dial group member’s 1- or 2-digit code[ringback tone]
d Intercom ring is sent
ffffffffffffffffffffffffffffffffffffffffffffff
To answer any intercom
call 1Pick up handset and press
cbbbbbbc
bbbbbb
Icom
d You are connected to call
Note: If you are active on another call, first press
cbbbbbbc
bbbbbb
Hold , then press flashing
cbbbbbbc
bbbbbb
Icom .
14

Last Number Dialed
cccbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbccc
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
ccbbbcc
bbb
To automatically redial
the last number you
dialed (extension, outside
number, or trunk/feature
code)
1Press
cbbbbbbbbbbbc
bbbbbbbbbbb
Last Dialed (while off-hook)
or dial Last Number Dialed code
(while off-hook) __________
d Number is automatically dialed (up to 20 digits)
Note: Available with DEFINITY Generic 2 and
System 85 R2V4 and some R2V3 systems. Check
with your System Manager to learn if the feature is
available on your system.
Limitations on this feature should be noted. Digits
dialed via Abbreviated Dialing, feature dial codes,
authorization codes, and SMDR account codes are
not retained in memory and must be redialed for
each call.
b b
Leave Word Calling (LWC)
cccbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbccc
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
ccbbbcc
bbb
To leave a message after
dialing an extension
(when call is not
answered, or you hear a
coverage or busy tone)
Note: You must have a
cbbbbbbc
bbbbbb
LWC button.
1Press
cbbbbbbc
bbbbbb
LWC any time after you complete dialing
[confirmation tone]
d Message light on called voice terminal goes on
(if so equipped)
Note: If reorder tone is heard, message is not
stored; try again.
ffffffffffffffffffffffffffffffffffffffffffffff
To leave a message
without ringing an
extension
1Press
cbbbbbbc
bbbbbb
LWC
or dial Leave Word Calling code __________
[dial tone]
2Dial extension [confirmation tone]
d Message light on called voice terminal goes on
(if so equipped)
3Hang up or press
ccbbbbbbbcc
bbbbbbb
Drop
Test
15

ffffffffffffffffffffffffffffffffffffffffffffff
To cancel a Leave Word
Calling message (you
cannot cancel messages
for an AUDIX subscriber)
1Press
cbbbbbbbbbbbbc
bbbbbbbbbbbb
Cancel LWC (while off-hook)
or dial Leave Word Calling Cancel code
(while off-hook) __________ [dial tone]
2Dial extension [confirmation tone]
d Message is deleted
Note: If reorder tone is heard, message is not
deleted; try again.
Message
cccbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbccc
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
ccbbbcc
bbb
To retrieve a message
when your Message light
is on
1Ask your System Manager for local retrieval
methods
b b
Priority Calling
cccbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbccc
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
ccbbbcc
bbb
To place a priority call
(3-burst ring) 1Press
cbbbbbbbbc
bbbbbbbb
Priority (while off-hook)
or dial Priority Calling code (while off-hook)
__________ [dial tone]
2Dial extension
ffffffffffffffffffffffffffffffffffffffffffffff
To change a regular call
into a priority call
(3-burst) when you hear a
call-waiting ringback
tone
1Press
cbbbbbbbbc
bbbbbbbb
Priority
d Called party receives a priority call-waiting tone
(3-burst)
2Wait for called party to answer
Note: If you still receive a call-waiting ringback
tone, wait a few minutes and try again.
16