AT&T MS2085 User manual

User’s manual
MS2085 4-Line
Small Business Main Console

Congratulations
on your purchase of this AT&T product. Before using this AT&T product, please
read the Important safety information on pages 109-110 of this manual.
Please thoroughly read this user’s manual for all the feature operations and
troubleshooting information necessary to install and operate your new AT&T
product. You can also visit our website at www.telephones.att.com or
call 1 [phone]. In Canada, dial 1 [phone].
Model number: MS2085
Type: 4-Line Small Business Main Console
Serial number:
Purchase date:
Place of purchase:
Both the model and serial numbers of your AT&T product can be found on the
bottom of the console.
Save your sales receipt and original packaging in case it is necessary to return
your telephone for warranty service.
Message Guard® is a registered trademark of Advanced American Telephones.
© 2012 Advanced American Telephones. All Rights Reserved. AT&T and
the AT&T logo are trademarks of AT&T Intellectual Property licensed to
Advanced American Telephones, San Antonio, TX 78219. Printed in China.
T
Compatible with
Hearing Aid T-Coil
TIA-1083
Telephones identified with this logo have reduced noise and interference when
used with most T-coil equipped hearing aids and cochlear implants. The TIA-1083
Compliant Logo is a trademark of the Telecommunications Industry Association.
Used under license.

Parts checklist
Your telephone package contains the following items. Save your sales receipt
and original packaging in the event warranty service is necessary
Handset with coiled
cord installed
User's manual
Console
Console power
adapter
Quick start guide
Ethernet cable
Wall mount bracket
Two gray telephone line cords
(2-conductor)
Two black telephone line cords
(4-conductor)
User’s manual
MS2085 4-Line
Small Business Main Console
Quick start guide
MS2085 4-Line
Small Business Main Console
Replacement directory card

Table of contents
User’s manual
MS2085 4-Line
Small Business Main Console
Getting started
Quick reference guide .............................. 1
Introduction.................................................... 4
Planning your system................................ 5
Installation...................................................... 6
Console installation ................................... 7
Console installation (set static IP)....12
Console installation (stand-alone
telephone).................................................13
Wall mount installation..........................14
To mount the console on the
wall...............................................................14
Wall mount to tabletop
installation................................................18
PC jack............................................................19
Adding and registering desksets.......20
To register a deskset to your
MS2085 console ....................................20
Adding and registering a cordless
headset.......................................................21
To register a TL7600 cordless
headset to your MS2085
console .....................................................21
Deregistering a cordless headset .....22
To deregister the cordless headset
from the MS2085 console ................22
Adding a corded headset......................23
To add a corded headset to the
console.......................................................23
System setup...............................................24
Menu settings..........................................24
Set extension number.........................24
Release extension number ...............25
Prime line ..................................................26
Line group.................................................27
Network setup ........................................28
Network info............................................31
Telephone settings
Telephone setup ........................................32
Ringer volume.........................................32
Ringer tone...............................................33
Set date/time..........................................34
LCD language ..........................................35
Home area code.....................................36
Key tone.....................................................37
LCD contrast ............................................37
Dial mode..................................................38
Hold reminder .........................................38
Phone rename.........................................39
Set default.................................................39
Customer support .................................40
Telephone operation
Telephone operation................................41
Line indicators.........................................41
Making and ending a call..................41
On hook dialing (predialing)............42
Full duplex speakerphone.................42

Answering a call ....................................42
Temporary ringer silencing...............42
Options while on calls............................43
Call waiting...............................................43
Volume control .......................................43
Mute .............................................................43
Temporary tone dialing ......................43
Hold..............................................................44
Switching between lines....................44
Call privacy...............................................45
Recording a call .....................................46
Chain dialing............................................47
Redial...............................................................48
To view the 10 most recently
dialed numbers.......................................48
To redial a number ...............................48
To copy a redial entry to
directory.....................................................48
To copy a redial entry to
one-touch memory...............................49
To delete a number..............................49
Auto-redial................................................50
Conference call ..........................................51
A. Inviting parties using
Intercom.....................................................51
B. Join a call in progress...................52
Call scenario ............................................53
Intercom.........................................................54
Make an intercom call to an
extension ...................................................54
Answer an intercom call....................54
End an intercom call............................54
Answer an incoming call during
an intercom call.....................................54
Call transfer .................................................55
Blind transfer...........................................55
Call transfer using intercom ................56
Transfer a call and speak to the
receiving party........................................56
One touch.....................................................57
Assign a one-touch entry..................57
Review the one-touch entry ............59
To dial a one-touch entry .................59
Edit the one-touch key.......................59
Delete an one-touch key...................60
Directory
About the directory..................................61
Capacity .....................................................61
Exit the directory ...................................61
Create directory entries.........................62
Create a new directory entry ..........62
Review directory entries ....................63
Search directory.........................................64
Search by name .....................................64
Dial, delete or edit entries....................65
Display dial ...............................................65
Delete an entry.......................................65
Edit an entry ............................................66
Copy a directory entry to
one touch..................................................67
Caller ID
About the caller ID...................................68
Information about caller ID with
call waiting...............................................68
Caller ID information...............................69
How the caller ID information
(call log) works.......................................69
Caller ID operation...................................70
Memory match........................................70
Missed (new) calls indicator.............70
Review the caller ID information...70
View dialing options.............................71
Dial a call history entry......................71
Save a caller ID entry to the
directory.....................................................72
Copy a caller ID entry to
one touch..................................................73

Delete entries..........................................73
Reasons for missing caller ID
information...............................................74
Answering system
About the answering system...............75
Answering system capacity..............75
Message Guard®.....................................75
Auto attendant setup..............................76
Auto attendant on/off ........................76
Auto attendant delay ..........................76
Announcement .......................................77
Record the auto attendant
announcement........................................78
Set the start and end time of
auto attendant announcement ......79
Play the auto attendant
announcement........................................80
Reset the auto attendant
announcement........................................80
Reset auto attendant...........................81
Private mailbox setup .............................82
Private mailbox on/off........................82
Private mailbox delay..........................82
Announcement .......................................83
Call intercept...........................................85
Answering system setup........................86
Remote access code............................86
Message alert..........................................86
Message Length .....................................87
Call screening..........................................87
Recording time .......................................88
Auto attendant operation .....................89
Using the auto attendant .................89
Auto attendant (AA) flow chart......90
Answering system operation...............91
New message indication....................91
Call screening..........................................91
Call intercept...........................................91
Message playback.................................91
Options during playback....................92
Delete all central mailbox
messages...................................................92
Delete all private mailbox
messages...................................................93
Record memo..........................................93
Remote access............................................94
Appendix
Console screen icons ..............................96
Alert tones and lights .............................97
Alert tones................................................97
Lights...........................................................97
Troubleshooting .........................................98
Console display screen
messages................................................105
Maintenance..............................................108
Important safety information ...........109
FCC part 68 and ACTA.........................111
FCC part 15...............................................112
Limited warranty.....................................113
Technical specifications ......................115
Index
Index.............................................................116

1
MENU/SELECT
Press to enter the menu.
While in the menu, press to
select an item or save an
entry or setting.
•
•
Navigation keys
While in menus, press or to scroll through the menus,
highlight items or change settings. Press /SKIP to enter the
highlighted item, or press /REPEAT to return to the
previous menu.
While entering names or numbers, press /REPEAT or /SKIP to
move the cursor to the left or right.
While playing back messages, press /REPEAT to repeat the
message, or press /SKIP to skip to the next message.
•
•
•
CANCEL
While in a menu, press to
cancel an operation and exit
the menu display.
•
LINE 1-LINE 4 keys
Press to make or answer
a call on the desired line
(pages 41-42).
•
MESSAGE WAITING
indicator
Flashes when there are new
messages in the central
mailbox or private mailbox
(page 91).
•
CALL HISTORY
Press to view caller ID
information (page 70).
•
DIRECTORY
Press to view directory
information (page 63).
•
DELETE
While playing a message,
press to delete the message
(page 92).
While reviewing the caller ID
information, press to delete
an individual entry (page 73).
While predialing, press to
delete digits (page 42).
•
•
•
Getting started
Quick reference guide
ANS SYS
Press to enter the answering
system setup menu.
•

Getting started
Quick reference guide
2
AUTO REDIAL
Press to view the last
10 numbers dialed
(page 48 and page 50).
•
One-touch keys
Press to dial the desired
one-touch number (page 59).
•
Directory card
To write names on the
directory card, follow the steps
below:
Pull out the directory card.
Write the information on the
directory card.
Replace the directory card
under the plastic cover.
1.
2.
3.
MUTE
During a call, press to mute
the microphone (page 43).
•
p/VOLUME/q
During a call, press to
adjust the listening volume
(page 43).
During message playback,
press to adjust the
playback volume (page 92).
Press to adjust the ringer
volume when in idle mode
(page 32).
•
•
•
SPEAKER
Press to turn on the
speakerphone. Press again
to turn it off (page 42).
•
FLASH
During a call, press to
answer an incoming call
when you receive a call
waiting alert (page 43).
•
INTERCOM
When in idle mode, press
to initiate an intercom
call (page 54).
•
HEADSET
When a corded headset is
connected to the console, press
to make, answer or hang up a call
(page 42).
•
HOLD
Press to place an outside
call on hold (page 44).
•
MIC
LOWER
When assigning or dialing a one-touch
number, press to switch to the lower
location (the second 16 locations) of a
one-touch key (pages 57-60).
•
TRANSFER
Press to transfer a call
to an extension
(pages 55 and 56).
•
CONFERENCE
Press to add another
extension or outside
line to an existing call
(pages 51-53).
•

Getting started
Quick reference guide
3
Main menu
The >symbol highlights a menu item.
Main menu
System Setup (pages 24-31)
Ringers (pages 32-33)
Set Date/Time (page 34)
One Touch (pages 57-60)
Phone Settings (pages 35-39)
Registration (pages 20-22)
Customer Support (page 40)
Using menus
Press MENU/SELECT to show the main menu.
Press or to scroll through menu items.
Press MENU/SELECT or press /SKIP to select
a highlighted menu item.
Press MENU/SELECT to save changes.
Press CANCEL to cancel an operation, exit the
menu display or return to the idle screen.
•
•
•
•
•
•
•
•
•
•
•
•
>System Setup
Ringers
Set Date/Time
One Touch
Phone Settings
Registration
Customer Support

4
This AT&T MS2085 is the console of a 4-line telephone system. It is
expandable to a maximum of 15 AT&T MS2015 desksets and an AT&T TL7600
cordless headset. Expanding your system requires you to register each new
device first (see pages 20-21). This system is not compatible with any other
AT&T 4-line small business telephones, except for the MS2015 telephone.
The MS2085 telephone is hearing-aid compatible and can be connected to
four telephone lines. This telephone features a speakerphone for handsfree
use and a headset jack compatible with most headsets using two-band
2.5mm headset plugs (sold separately).
There are two network jacks, known as the Ethernet jack and PC jack, at
the back of the console. The Ethernet jack allows the MS2085 telephone to
connect with MS2015 desksets via a router. The PC jack is for another device
such as a personal computer to connect to the Ethernet network through
the console.
The MS2085 console supports intercom and call transfers between
system extensions and is capable of connecting five parties on the same
conference call.
This telephone also features a 32-number one- and two-touch memory for
faster dialing and has a directory that can store up to 50 additional numbers
with names. This telephone has a caller ID feature that supports caller ID
with call waiting service. Caller ID services are subscriber services available
from many telephone service providers for a fee. The telephone can store up
to 200 caller ID entries.
Your MS2085 console also features a built-in digital answering system with a
central mailbox and private mailbox. This MS2085 telephone is equipped to
function as an auto attendant in a multi-telephone system. An auto attendant
telephone can pick up and redirect incoming calls to other extensions in your
telephone system. For details, see the Auto attendant operation section
(pages 89-90). This user’s manual contains detailed instructions for using your
MS2085 console. Please read this user’s manual before using this telephone.
Getting started
Introduction